South Jersey Gas

Review: I have got new account information with out a heads up. I made an online profile through South Jersey Gas and since I have made that account they have stopped sending me my bill in the mail. I have no idea how much my bill is because when I try to sign in to my profile the system tells me I have entered the wrong information and I know my information isn't wrong because I have it all wrote down. I have went as far as calling and talking to a rep and she told me I should've recieved my bill by the next billing cycle. I didn't receive my bill in the next billing cycle. So, I typed up a letter and sent it to South Jersey Gas along with my bill payment. They sure enough cashed my check but I still haven't received my bill back in my mailbox. I have been going through this for two months. I need my bill back in my mailbox.Desired Settlement: I need my bill to come back to my mailbox

Business

Response:

Contacted Mr. [redacted] and advised had 2 online profiles. One was showing account should be receiving electronic bills and one was showing it shouldn't. I deleted one profile with customer's permission and set active profile to receive paper bills. Provided customer my phone number to contact me if he doesn't receive a paper bill with his April billing.

Consumer

Response:

RESOLVED

Review: Although South Jersey Gas provides a customer service number to contact as well as a portal for emailing customer service, no one is available through either means. It is IMPOSSIBLE to contact this company, regardless of the issue. I have called on numerous occasions over the course of several months, and even after waiting on hold for over an hour, no one has EVER answered the call. Similarly, I have emailed through the website and NOT ONCE have I received a response. It is unconscionable for a utility company to IGNORE their customers.Desired Settlement: I wish to speak with an employee of South Jersey Gas who can assist me with transferring service and explain my latest charges.

Business

Response:

Spoke to [redacted] She states her tenant did get through to transfer services. Advised if she has future tenants, transfers can be complete through the on;ine portal. Also told her between 7am-8:30am and 6pm-8pm the call volume is very low and wait times shorter. Customer was satisfied with callback.

Review: The company is charging for a gas bill when I don't even have south jersey gas as my gas company. I have received a bill for the second time stating that I owe $1,500 which would be okay if I was actually a consumer. I have called for the past 4 days and each day I was on hold for at least 3 hours before I gave in and just hung up.Desired Settlement: I would like this company to first tell me where they got all of my information from, as well as tell me why I am receiving this bill even though I am not a consumer. As well as, stop sending any bills that I should not receive and stop getting spammed with mail. I do not want this company to ever contact me again.

Business

Response:

I contacted customer on 5/4/15 and advised that gas was being used with no customer record so we looked into the owner of property to bill them for the gas being used. Customer thought he was being billed gas from [redacted]. He confirmed SJG meter number and was going to contact [redacted] to confirm and call me back.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: SENDING THIS NOTIFICATION A SECOND TIME TO SJ GAS CO: This is the second written correspondence I am making since my first letter of March 18, 2015. After trying too many times both last month and this month to telephone your customer service, sometimes waiting as long as two hours before surrendering to an unanswered call, I am hoping you will contact us (my husband or myself) as customers of yours in regards to our bill concerns. I have also sent two emails through your web site contact page, but neither my husband nor I have received feedback or a reply.My husband and I would like to speak to you about the billing amounts that we have been charged, especially over the last three (3) months: January, February and March 2015. We recognize that the winter had extreme cold this year along with the snow, but the steep incline of augmented expense seems unreasonable. We did see news coverage in both February and March about overbilling by South Jersey Gas. The reason provided was estimating usage without an employee visiting to read the meter. Our current April billing is also high. See the following:Jan. 2015paid $333.98 Feb. 2015paid $400.48 March 2015paid $402.88 April 2015due $267.33 (no adjustment made nor credit applied)The television coverage stated that credit was being issued to customers who had been inadvertently overcharged due to the estimate approach. We hope this matter can be rectified as soon as possible.Desired Settlement: A credit applied to our bill or refund for overcharged months.

Business

Response:

Contacted customer and went over bills from this winter and last winter. Usage is comparable to previous usage. Advised of rate increase in October 2014. I offered to have meter exchanged and tested for accuracy. Meter will be exchanged on May 6, 2014.

Review: We moved in our house in November 1st 2014 we paid our monthly deposit of $100 the next bill for $200 I went outside and calculated the meter call the company and ask them why was the bill so high they disregarded the bill and said I would receive a Bill around April or May I came home and finally got my bill from them of $2000 I called them and they said they are back charging me for the time of service from when we first started I asked them after my credit was over why didn't receive a monthly bill they make it seem like its my fault keep in mind I have no gas leaks no standing pilot a tankless water heater this company is a rip off and I don't know what to doDesired Settlement: It is not my fault this company cannot calculate my meter or is just a plain ripoff

Business

Response:

[redacted] spoke to Mr. [redacted] on 07-28-2015 and advised new meter was set 09-17-2014 with an index of 0000.Mr. [redacted] confirmed his current meter index on 07-28-2015 was 1518.Mr. [redacted] states SJG is triple billing him.He was advised his historical data is consistent and he has high winter consumption. Mr. [redacted] also was advised he added additional appliances and temperatures were lower this year causing his bills to be higher. There was also a rate increase approved by the BPU 10-01-2014.There have been no payments on account since 11-17-2014 and current balance is $2095.77.Mr. [redacted] was offered to place balance on a 10 month payment arrangement and a $50 good customer relation credit since he did not receive his bill in the mail.Mr. [redacted] declined, stated he would take SJG to court, and then hung up.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been trying for months to speak to someone in customer service from South Jersey Gas Company. You can never talk to someone. I waited for over 1 hour and still did not talk to someone. This is awful. This has been going on for over a year. Please fix.Desired Settlement: I wish to be contacted by South Jersey Gas Company.

Business

Response:

Contacted customer and went over bills and payments. Customer to call back with meter reading to correct billing.

Review: I recently file a complaint (ID #[redacted]) against SJ Gas regarding regarding charges that needed to be reduced and removed from my account. Last month, they rectified the problem by removing the HomeServe Service fee and reducing the December service fee by $75.00.

However, in the mean time, for some reason I was charge $90 for the previous budget plan amount (which was paid) then I was charged a total of $190 ($95 twice for 'returned bank item) WHEN I NEVER HAD ANYTHING RETURNED TO THE BANK!

For the past 4 months, it has been an absolute nightmare trying to get a correct bill and communicating with South Jersey Gas. Please helpDesired Settlement: Credit my account for the $90.00 installment payment that was made and remove the two returned bank items which total $190.

Business

Response:

Customer never charged for a return payment. Looked at last 4 months of bills and no bill ever shows a returned payment or any additional charges. Have been working with [redacted] to allow the $75 they advised her would no longer be on her bill. Have to complete a manual adjustment and have it approved. Once that is done her bill will be $75 less and will allow $25 in interest of good customer relations. On June bill should see $75 adjustment and $25 adjustment.

Review: Tried to over charge for an estimated bill so I called and it was corrected to a more tolerable estimate. Then when the billing came around they charged me twice at different prices. Once for about $370 and once for $400. They also never sent me the billing information to my email as is agreed upon for each billing cycle.

This company tries to take advantage of its customers. It then also takes an average of an hour on hold to even talk to someone to try to get them to correct it.Desired Settlement: I want a refund for the $400 that I should not have had to pay if they could do their job competently

Business

Response:

Contacted customer and advised a refund check will be sent out right away. Customer is on direct debit and received 2 bills due to the first bill being estimated. His account was debited twice.

Review: I am a senior citizen who has tried to contact the gas company regarding my bill and arrangement for payments. Last week I tried on several occasions to reach customer service, once through I was told there w as a 114 minute wait time, instructed that I could leave my phone number and get a call back, tried that and was told the box was full.Desired Settlement: Have someone contact me about my issue

Business

Response:

Contacted customer and went over bills. Compared usage from last year to this year. Activated budget of $150 for customer to start paying with this months bill.

Review: I STILL have no heat in our home

October 24th was the first scheduled day that South Jersey Gas was scheduled to come out to our home, take off the lock and turn on the gas so we could have heat. Not only did they not show up but they never even called to let us know they weren't coming. After almost an hour of waiting on hold, a representative told me that all she could do was reschedule me. She informed me that that they did not come out because they had emergency calls that were more important which I thought was interesting since I had seen them drive past my house on the 24th when they were supposed to show up. The next date they could give us was on Wednesday 11/5/14 with only a 15 minute window to be home when they arrived. That day there was no call and no show! My Husband called them before they closed around 4:30 and sat on hold for 45 min waiting for a representative. They again told him that they did not have time to come to our house and turn on our gas. My husband asked to speak to a manager who was very rude and offered no apology or help. The manager gave no explanation other than they were busy. So as of right now they are not scheduled to come out again until this Monday the 13th, with no guarantee that South Jersey Gas will show up and give us heat! They also told us it is our responsibility to call and sit on hold to reschedule, anytime they just don't show up. We are desperate for heat especially with the temperatures dipping into low 20's in the next few days. We have a little one at home and this is completely unacceptable and certainly not a great first impression for such a large company as South Jersey Gas.Desired Settlement: All we want is our heat turned on! No excuses and no more pushing us to the side as if we do not matter. We are also looking for some kind of apology for being treated so poorly.

Thanks! [redacted]

Business

Response:

Services were restored 11-10-14 10:27am. Advised deposit was waived. This complaint was intitially handled via the Board of Public Utilities. Customer owes outstanding amount at another property. Copies of bills were sent and customer advised balance of $922 will be transferred to new account. Current account was opened under last name "Disilves", however the name has been verified and corrected.

Review: I have tried to get in contact with this company many times to switch the gas bill over from the previous home owner to myself and have yet to even be able to speak to a customer server associate. I have called and used their call back feature and not received a call back other times they have said that this feature isn't available and after waiting on hold for 30 minutes they disconnected the line resulting in my having to call back and wait on hold again.Desired Settlement: I do not want either mine or the previous owners credit to be affected by bills that the company has made literally impossible to pay nor do I expect to pay any late fees for bills that I have been unable to get access to. In addition I expect South Jersey Gas to change their policy so that people will be able to contact them and receive the information that they require to pay their bills responsibly. People should not be punished for taking the responsible course of action and being shut down by horrendous customer service and business practices.

Business

Response:

SJG has tried to reach Mr. [redacted] on 06/03/14 11:40am and 12:10pm; again on 06/05/14.

We did not receive a callback.

SJG reached Mr. [redacted] on 06-09-14 at 10:30 am. Mr. [redacted] states he moved into property 10-05-13. He was advised no phone calls or e-mails were received for transfer of services. Mr. [redacted] states he does not own property and was paying his Landlord directly for gas bill. Advised this issue is between he and the landlord per their lease agreement. Mr. [redacted] was advised can not discuss the account since it is not in his name. He was given a direct contact name and fax number to send lease and ID if he wants account in his name. Customer is aware he will be back billed to 10-05-13 and any payments made to his landlord are between them.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I only received one call from them not three and I did not respond as I already had via email. They can say that they did not receive a call from me but that is untrue although they may not have records of all of the calls as I was disconnected before being able to speak to a representative. As to being backbilled upon being informed that they would backbill me I Informed them that I had already made payments And wouldn't duplicate them. They transferred me to a supervisor who failed to further address the issue. This company has continued to fail to offer anything close to acceptable customer service and if it were not a natural gas monopoly in my area I would terminate service immediately.

Regards,

Business

Response:

Mr. [redacted] spoke to Supervisor [redacted] on 06/09 and 06/10/14. He was advised on 06/09/2014 3 messages were left. Mr. [redacted] acknowledges one message but not the other two stating, "you must have called from a different number because it is not the same number you called from before".

Mr. [redacted] was advised the lease he sent to my attention was received 06/10/14; however the ID sent was not legible and needs to be resubmitted.

He was reminded that he was informed by Supervisor [redacted] he would be billed from the date on his lease. He again advised he paid the landlord for his gas bill and not SJG.

He was directed to contact the landlord ASAP due to account being delinquent. No payments have been received recently.

Mr. [redacted] was upset I would not give specific account information(amount due and last payment); he was advised due to the account being in the landlords name the privacy laws prohibited us from releasing information. Without specific details, he was provided enough information to urge him to contact the landlord to avoid shut off.

He states he tried to call in March, 2014 but couldn't get through. Apologies were given regarding the high call volume experienced since march 15, 2014. When asked why he didn't call between October 2013 and March 2014 he stated he had an agreement to pay the landlord directly. Unfortunatley, only 2 payments have been made since tenant moved into the residence on 10-05-2013 and this is an issue he needs to address with landlord.

At this time Mr. [redacted] needs to provide a valid ID and the outstanding balance needs to be paid prior to account transfer. He was advised of $95.00 deposit and $7.00 activation fee ($20 if shut off for non payment).

Mr. [redacted] states he will contact his landlord.

Review: I contacted South Jersey Gas when I moved to Cape May Court House in January, and never reached a person on the phone. I ended up filling out an online form to request service for my new apartment. Through email, they asked for my social security number, which I did not want to provide via email, so I called and gave them my social security number.

I never received a bill until 5/8/15. I contacted them numerous times via email, as has my landlord. I also have tried to call numerous times, but have been left on hold for more than a half hour without speaking to anyone. It's ridiculous that it took me almost four months to set up my gas utility! They are now charging me for all four months in one bill, which is due on 5/22, including a $100 deposit.Desired Settlement: I'd like them to improve on their customer service and billing procedures. I'd like to pay my bill over the course of a few months since I never received one until May, even though I have contacted the company multiple times.

Business

Response:

A message was left for the customer on 5/11/15. The security deposit of $100 has been waived and we are more than willing to make an arrangement with the customer. A direct extension was left on her message for her to contact us back.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been trying to for almost a month to cancel my service through [redacted]. I vacated the home at [redacted] NJ 08080 on March 15th. On February 26 I began placing calls to the ###-###-#### with only being placed on hold for upwards of 45 min. I would place multiple calls several times a day. On occasion an option was given to schedule a call back from an associate there. When I selected that option without fail it would say no call back time available. I then began the emailing process. I requested a call back to confirm my email was received and the disconnection of my service was being handled. NO RESPONSE!!! I sent several more emails asking same... NO RESPONSE!!!!!!!!!!!!!!!! I then went on the website and selected the optiion to cancel service. After completion of the online process of cancelling my service it states a rep will be in touch as soon as possible.. again...NO RESPONSE... I repeated this process of cancelling online several times a day hoping it would get someones attention and they would call me. NO RESPONSE!!!!!!!!!!!!!!!!!!!!!!!!!!! I have no idea if my service is disconnected or not...Desired Settlement: I will not pay my final bill until I get a call from these people!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT MY SERVICE DISCONNECTED AS OF 3/15/15!!!!!!!!!!!!!!!! When I get a phone call confirming that my service is disconnected and an apology for their terrible customer service I will pay it and my final bill better not reflect anything past March 15th

Business

Response:

I contacted customer and apologized for inconvenience. I advised a shut off is scheduled for 3/20/15 and to disregard the bill up to 3/20, will receive a corrected final bill as of 3/15. Provided my contact information if any issues.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: South Jersey Gas recently "upgraded" their customer service. The method of reestablishing new account information via the online form is cumbersome and out of touch with the amount of time that should be required to perform a simple update such as this.

In our case, it required a call to customer service because the letter regarding this new service did not mention that a NEW account must be established. Old user names and passwords did not work but no where was this mentioned. We were on hold for over an hour the first time for this simple information and once connected, customer care rep could not help us, she said we were NOT a new customer and didn't know why our old user names didn't work.

We tried again and second call was over 45 minutes but they were able to tell us that a simple phrase in the letter and better trained customer service personnel would have alleviated all this time.

At bare minimum the customer service line should tell you how long the wait time will be, offer a call back service ,but it's just the same recorded message over and over.

An online chat window would be another good way for a customer "care" rep to help with this online process.

The number of security steps is absurd for a gas company.

The password requires 8 digits and a mixture of symbols but it doesn't tell you this...much frustration could be avoided if the requirements for the password were clear so each attempt does not get rejectedDesired Settlement: We have spent 4 hours so far on this today. The supervisor I waited another 30 minutes to speak to told me he was authorized to issue a $25 credit to our bill. That's fine, but I am hoping by making this complaint that future customers won't have the same problems we did.

Business

Response:

The first notification about the portal went out in May via SJG website, [redacted], [redacted] and [redacted]. A bill insert (one panel) went out to all customers in the June bills. Another message went out on the first page of the bill statement in August. Also, we sent emails to customers who receive electronic bills in August, September and October. We sent a news release out in October. Customers were not required to establish a new account as stated in the complaint. They were provided a new account number and also a pin to create an online account in the new customer portal. The new account number was required to accomodate the new electronic billing system. The new ssytem, [redacted], gives the customer more payment and online options to avoid them having to contact customer service.The portal does specifically state the password requirements as 8 characters that include on numerical didit and on special character. This is to strengthern the customers privacy and prevent phishing sites from accessing the customers information.The customer portal only requires name, account, pin, a login id and to answer 3 security question of the customers choice to create their profile. Once this information is created with the inital online set-up, the customer is only required to use ther login and password going forward.If the customer is having issues accessing their customer account online with their existing login and password, the website has a customer tip in bold red letters suggesting to clear their cache and bookmarks on their computer.Hold times are being addressed by SJG. They have hired 30 new employees, introduced the self service portal and electronic billing system to reduce the number of calls and improve hold times. Callback appointments are offered while on hold, however at times the call time slots are full.Although SJG doesn't offer pop up chat windows, we do offer [redacted], [redacted] and e-mail optionsin addition to the phone lines.?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I had a deuplex build and transfered gas on both units from the builder to my name at the same time. The company put one account in a different person with the same name and the other in was in my name but sent to wrong address. A month later the one floor the gas got turned off. When I called they said the gas company was doing maintenance in the area and forgot turn it back on. When I tried to get the bill on line it would not allow me so I call support. Thats when I found out they put it in the wrong name. Person could not help me and hung up on me. Called back the next day and asked for a manager and they said they don't come in until 11am. Still working on the issue but have nothing positive to say about South Jersey Gas company.

Review: I have made 3 seperate appointments for someone from south Jersey Gas to come out and change my gas meter - so it can be read and I can pay what I owe.

Each time the "time frame" was 8 am - 11 pm.

Each time no one honored the appointment and no one called.

I have taken 2 work days off, and today stayed home all day on a Saturday. All in the hope that someone would honor the appointment that I made.

Apparently the bill has been estimated since July 2014. I have no real idea who owes who at this point.Desired Settlement: I need South Jersey Gas to make an appointment with me to maintain thier equipment (likely change out the aging meter) and actually keep the appointment.

Review: South Jersey Gas was scheduled to come restore services between 7am-11pm they called me at 5:36pm to tell me they were not coming due to a gas leak and have to reschedule for the following day, with the same wait timeAll reps that I spoke with within the days were extremely rudeI was made to pay a reconnect fee that wont show on my bill til the following month, and was promised following day service which has not happenedThis company is incompetent and untrustworthyThey have messed up my bill several times and never pay my homeserve coverageI asked to speak with supervisors and mangers and was denied all times that I asked, and told that dispatch supervisors do not speak with customersI have children and no gas services I missed appointments waiting on this company and now I am forced to rearrange another days schedule in order to get services returned.Desired Settlement: I would like the company supervisor to contact me and not a customer service rep putting me on hold and coming back pretending to be a supervisor
I would like a credit to my bill for food I had to purchase, and work time I had to miss and the inconvenience of it all
Business
Response:
Spoke to Ms[redacted] 09-18-with her BPU complaint and again 09-25-2015.She was shut off for non paymentshe was advised it takes 3-days for a turn onHer order was placed on an emergency truck in the attempt to have her turned back on same day as her paymentUnfortunately due to a struck gas main in her area she had to be rescheduled from 09-to 09-18-Calls were reviewed of representative who rescheduled her and all the calls she made afterwardsEach employee was professional and courteousThe rep who rescheduled her even gave her a $credit.Ms[redacted] was advised SJG will not be providing any additional creditsThe company can not predict emergencies and we are a first response companyWe are required by law to respond to all leaks and emergencies as first priorityMs[redacted] states she will continue to file complaints until she receives additonal credit other than $on her accountShe was again advised there will be no additional reimbursement
Consumer
Response:
Review: [redacted]
I am rejecting this response because:The information that SJ gas has responded with is INCORRECT!I never spoke with [redacted] the Supervisor as she just stated on 9/18, she called me yesterday for the first time on 9/at 5:51pm regarding my complaint to Revdex.com and she informed me that she thought as though her reps were courteous and respectful which I did notShe also informed me that I would not receive reimbursement for food I had to buy for their last minute cancellation, and I would receive a $credit and I told her fine and that I would KEEP my bad rating for their company because of the events that took placeI never once stated that I would continue to file complaints until I received reimbursementI told her it was a done deal and that I felt the company in a whole had horrible customer servicePlease don't put words in my mouth Supervisor [redacted]
Regards,

Review: I am completing this form to file a complaint against South Jersey Gas. I have had issues with this company prior to now and have had to call and complain based on their customer service. This complaint that I am filing is because I believe that South Jersey Gas is unethical and charges outrages billing charges. I had to pay down a very large bill within the last two years an finally made my last large payment in November 2014. I have a bill for December 2014 that states Credit Do Not Pay $454.66cr then in January 2015 it says my current gas bill is $510.16 and states my credit is $26.59cr total due $599.42 . I am unable to locate my February bill but then the March bill says I owe a total of $1,384.81 an the Aprils bill states I owe a grand total of $2,035.19. I am shocked an outraged that my bill went from do not pay a credit to $2,000 in a couple of months. I only use gas to heat my home in the winter an heat the hot water tank. The bills that I have received have so much nonsense stated on them I have not a clue of how or why this company is expecting me to pay them that kind of money. I do not even have the option to change my service provider since South Jersey Gas is a monopoly in South Jersey. I am extremely frustrated and annoyed at the service provided by this company and I cannot possibly be the only concerned consumer. Please help me resolve this extremely high billing issue.Desired Settlement: I just want to pay for the gas service that I am utilizing at my home, nothing more.

Business

Response:

Messages were left for the customer on 6/1/15 and 6/10/15.

Review: Received bill for Account number [redacted] which has a charge for $338.02 for Service Sentry Installment. This appears to be a one-time charge, but no explanation of this is provided and the wait time on the phone has consistently been in excess of 45-minutes to 1-hour! Plus the customer service is only open during normal working hours Monday through Friday, but you can't get through.

Unacceptable customer service.Desired Settlement: Explanation of the Service Sentry Installment charge for which no prior notification was provided and no ability to get an explanation.

Charge removed, as this was not agreed to.

Better customer access for customer service!

Business

Response:

Left message for customer providing phone number to [redacted] aka Service Sentry to find out why is being charged and how he was signed up.

Business

Response:

Left message for customer providing phone number to [redacted] aka Service Sentry to find out why is being charged and how he was signed up.

Review: I have been trying to have my bill itemized and payments applied correctly since January 29, 2015. I have been trying to have payments applied to the separate charges. My bill currently show charges for monthly Gas Usage installment plan $90, Service Charges $350.00 and HomeServe Heater and water tank maintenance agreement $183.95. The HomeServe Service Agreement charge of $183.95 on my bill was canceled twice Jan. 16th and February 24th. According to HomeServe, the cancellation was reported to SJ Gas, however, it still appears.

At the recommendation of a SJ Gas billing representative, regarding making payments toward the service charges, I was told to make separate payments and indicate what they are for. So on March 2, 2015, I personally went down to SJ Gas Co [redacted]. I dropped off two payments, each attached to a typed letter specifying what the payments were for. I made a payment for $130.00 for service charges and a $90 payment for the monthly gas bill.

On my current bill, it shows that I still being charged for the canceled HomeServe Maintenance plan $183.95 and $350.00 for the service charges. I have called SJ Gas company everyday for the past two weeks, trying to get through or a live voice. I received a call back from a customer service rep who could not help me and put me on hold for over 45 minutes. Today, I once again took a trip to the SJ Gas Co [redacted] to speak to someone there, but I was told that they only take bills and they could not help me.

I am beyond the point of frustration!Desired Settlement: I want the $183.95 (canceled) HomeServe Agree removed from my account. I want the $130.00 deducted from the $350.00 service charge and I want a corrected bill!

Business

Response:

I spoke with customer on 3/24 and he sent me a picture of his meter reading from 2/18/15. We used that reading to calculate his final bill as of 1/31/15. A new bill has been generated and both mailed and emailed to the customer. A message was left for the customer to call me back with any additional questions.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I'm not sure what you are talking about. I don't have a meter problem. I have a problem with charges on my bill that needs to be removed and payments may for service that has not been applied to the service charges.

Regards,