I paid my bill over a week ago called back today they claim they haven't received but I got my confirmation numbers I mean they do what they want not what they suppose to do I paid a week ago should not be no excuses
Vehicle was stolenWhile stolen it was driven over the bridge numerous timesHave provided documents from policeTried to get resolution for year We have been in contact with the company many times, and per their request we have mailed and faxed the police documents & reports many, many timesWe wait for resolution, nothing happensWe start process over againThis has been ongoing for well over a yearMy vehicle which was finally recovered, can not be licensed due to the finesThere are laws regarding these situations and I feel they are not in compliance with those lawsThere is total lack of customer service, follow up and follow throughNow starting in July there are new fines that will be attached to the bill, a bill that should have been resolved over a year agoI'm doing my due diligence, they are not doing theirsI'd be happy taking the matter to court just to prove a point and to get news coverageI'd be happy with another company being given the billing privile
SNJB are rude and disrespectedI have been trying for weeks to settle my accountsI keel getting the run around from both IES and MRS associates different invoices, different collection companies and months later still nothingI will be suing the SNJB for double tolls and money laundering on top of doubling toll and ripping people off
The SNJB mailed a $bill to an incorrect address in I am now receiving a notice from a collections agency for $ I am disputing the attached bill of $59.00, LES# XXXXXXXX, SNJB Account #AXXXXXXOn April 25th I moved from [redacted] XXXXX to my current residence at [redacted] xxxx [redacted] XXXXXI updated all of my information with the DMV at that same timeOn September 30th 2013, I crossed the South Norfolk Jordan Bridge (SNJB)An invoice was mailed on October 3rd to [redacted] I had not lived at that address for over five monthsMy address had been updated with the DMV on April 27, 2013, as my drivers license states
South Norfolk Jordan Bridge never notified xxxxxxxx xxxxxxx and [redacted] of payment due until it was in collections xxxxxxxx xxxxxxx and [redacted] (AMT) received a collections invoices from LES for SNJB Acct# AXXXXXX for $After talking with LES they indicated that SNJB had received the original invoice and two additional noticed before it is given to collectionsAMT has always these invoices on timeThe following invoice numbers XXXXXXX, XXXXXXX, XXXXXXX, XXXXXXX were all paid before the toll in question and invoice number XXXXXXX was paid after the toll in questionIf you were to pull up these accounts you will notice all were paid on time before any additional fees were given
Flawed billing address practices despite having sent me a bill to current address in recent past They changed my address and resulted in collections South Norfolk Jordan Bridge has flawed billing practices Not only have they sent me a bill in the recent past to my current address of someone else's plate, that plate is [redacted] *** My tags read FLORIDA [redacted] I had to call several times and spent lots of hours removing that billing error from my account NOT ONLY THAT, they will close your account representing your current address if no activity in days and when you cross their bridge again, they will send to the address on file with DMV I am a Florida resident living in Virginia and my registration, drivers license and insurance represents my current Virginia address I have received previous invoices from SOuth Norfolk Jordan bridge to my current address and paid them When I didn't cross their bridge for over days, they closed my account and I didn't receive a b
South Norfolk Jordan Bridge fees and collection procedures are unacceptableThey refuse to work out any arrangements My vehicles are all on the EZ-Pass planHowever, for some reason my truck was generating pay by plate invoicesI was not aware I was delinquent with Elizabeth River Tunnels and SNJBMy truck was on my EZ Pass statements but I was also being billed pay by plate! I spoke with Michelle for the ERT pay by plate bill and she was able to determine that yes, my truck is on the EZ Pass and should not have been billed pay by plateShe waived half of the amount due so I could pay the balance I called SNJB and the rep said is with collectionsAgain I explained my truck was on EZ Pass and incorrectly billed pay by plateThe rep refered me to Law Enforcement SystemsOn 10/13/I paid the [redacted] that I was told was due and received the confirmation numberI went back to DMV to renew my registration and was denied again!Given the SNJB number againThat rep told me t
I am being charged a ridiculous amount for an over due toll I never received a bill for I used the SNJB bridge and the original toll was I never received a bill in the mail for the toll and I am now being charged for the toll because my bill got sent to a collection agencyThe original bill was sent to an old address and I had my mail forwarded, however I did not receive this billThe SNJB is not willing to work with on this issueI have spoke with represennatives from SNJB as well as the collection agency and their stories contradict each other the representative from the collection agency said the bill was sent to Maine which is where my car is registered (my husband is active duty military and we are stationed in Virginia) and the SNJB representative said our bill was mailed to a previous address in VirginiaWhen we moved we had all our mail forwarded and since the move I have recieved other bills for local tolls with no problem and I paid themI feel this is ou
SNJB customer service center charged me a [redacted] administrative (late) fee for a bill I paid on time Account number XXXXXX Invoice number XXXXXXX Invoice Date - 8/16/Total amount due [redacted] Due date 9/15/ Check sent to SNJB (check #1142) [redacted] - 9/9/ Check received at SNJB Cust service Ctr - 9/18/ (so it took them days to receive the check??) New invoice 9/16/- [redacted] (wrong because they cashed the [redacted] check and did not apply a credit) I want the entire amount due dismissed, because I sent the [redacted] check in a timely manner, and SNJB delayed receiving the check until after the due date
I paid tolls and they have not lifted the hold on my vehicle I've been talking with Ms [redacted] at SNJB about my tollsWe discussed that I wanted to dispute them, but due to time constraints I paid them all down to a zero balance Now one of their collection agencies named [redacted] did not close the account correctly, but showed the amount that was reduced paid in fullSNJB would not take the hold off of my vehicle even though they knew I had paid all account balances as askedNow my registration will expire and I have to get a rental to get back and forth to work and I have to pay the late charge due to it being lateAll because no one knows how long it will take to get one account correctedAll I ask is that they lift the hold off of my registration
Have a substantial monetary collection against me even though I have an registered plate and ezpass and received no notification of pass due charges Trying to buy a house and found that when my credit report was run I have an outstanding credit balance on my credit report for charges that I was never informed of totaling over $I received no notification or bill in the mail, I have a registered ezpass attached to my plate and my credit card so I will never have a low balance on the ezpassAt this time I could be passed over for a home mortgage because I have a collection on my record
Jordan bridge is charging ridiculous fees for billing penalties even though I have tried to settle my debt My husband use the Jordan bridge on two separate occasionsWe had not receive any bills from Jordan bridge and when we finally got one it stated we owed $for a $toll due to penaltiesI contacted Jordan Bridge customer service on June 6th and explained to them that we should not be charged for penalties because we were not receiving a billCustomer service reviewed the acct #XXXXXX and told me we actually owed over $for two separate bridge usageI spoke with a [redacted] on June 6th and she told me to send the vehicle registration over to verify the Address which I sent to her via emailUpon receipt of our registration card she made "notated" on the account that we would only have to pay $for one toll and $for the other which I told her was fine [redacted] told me because our account had gone to collection we would have to contact the collection company
Lack of urgency in resolving a matter with a DMV holdUnethical practices on behalf of the company and extreme resistance in reaching a compromise I have been attempting to work with SNJB and their collection agency since last week in order to resolve tolls that have caused a hold on my car registrationDespite several attempts at contacting them, I have been treated with nothing but animosity and condescensionI was not aware of the tolls or the hold on my registration until I attempted to renewDespite the fact that my registration is currently expired and I am stranded with two small children, there has been no urgency on SNJB's side to resolve the issues I am a good citizenI have a full time job and I am attending college, along with raising two small children as a single parentI am divorced and until very recently, I was under the impression my ex-husband had paid these tolls, as they dated back to when we were still married and I had never received a notice from SN
I was sent to collections for a charge back in September of and my ezpass was active the entire time Back September 29, I crossed the Jordan Bridge with my active ez-pass and apparently their equipment failed and did not recognize my passTherefore they sent and invoice in the amount of [redacted] Just last month I received a collection notice in the amount of [redacted] from The Jordan BridgeI of course was confused because I have had an active ez-pass for over years with no problemThey informed me of what the charge was from and provided me with the invoiceI moved to Virginia Beach August of and they were sending the invoice to my old address in Michigan where I have not lived for almost yearsThe first call I made to customer service for the Jordan Bridge, I was informed I only have days to dispute the charge after that there is nothing they can do accept having me send my ez-pass records and they would review, but no promisesI did not find this acceptableI
I personally have NEVER driven my car across the bridge I contacted the group since I got a threatening post card I have not driven over this bridge I have military orders stating I was not here! Not to mention that my car was not in VA until here recently ( ) as my car sat in NC while I have been on military orders AS I don't mind paying a FLAT TOLL for whomever may of driven my car thru the toll bridge however no notice given to me then giving me a penalty for something that I honestly think is a mistake on business part is not right
Obviously...this is quite the SCAM!!! We, like [redacted] NEVER received an initial invoiceThe one we received was 1/months later with the $late fee!!!!!! Is this operation run by the state of Virginia? They ought to be ashamed of themselves!!! Again...total SCAM!!!!!
My EZ Pass Transponder didn't register on the Jordan BridgeI never received notification at all and they want to charge me $in fines On two particular dates in question ( 11/1/14, 01/31/15), my EZ Pass transponder did not register when crossing the Jordan BridgeThe Jordan bridge has no green light or signage toilet the customer know if their EZ pass has been accepted, therefore I was unaware that it didn't registerOn 07/26/I my wife received a letter from the DMV that I would not be allowed to re register my vehicle (due for re registration on 11/30/16) until fines were paid offThis is the first I had heard of any finesI never received any notification of any finesAt that time I was working out of state on a month job in Hawaiimy Wife attempted to call to get information on the matter but no one would speak with hershe was told she was not an authorized user on the account and they would not speak with her until I called first to approve itHawaii is a
SNJB charges me and never sent me a billNow my account is in collections and the collections agency never sent me a bill I called DMV to find out why I had a stop on my registration renewal and they tell me South Norfolk Jordan Bridge places a stop on it because of unpaid tollsI NEVER received a billThe address that they confirmed they sent it to I wasn't even living at and DMV had my updated addressSNJB then gave me theUnvwr to the collections agency they sent it to and the collections agency didn't even have my right previous address when they confirmed where they sent my bill to! Why would I let a [redacted] toll fee accrue [redacted] in fees? Now I have to pay [redacted] get a stop removed from my registration which is now expired thanks to SNJB AND I have to pay a [redacted] late fee to renew my registration because of SNJBA rep with MRS also confirmed with me that certified mail was sent to an address that I don't even live atDMV AND USPS has my updates address so neither company did
Terrible, 2nd time I been billed this year for different vehicles same plate number but different type of plate, mine is a farm tagI have never been there live in a another sate several sates awayFirst time were polite and said they were sorry and they realized that it was not my vehicleSecond time was told basically told tough luck even said it wasn't my vehicleBe nice if I could charge them for the hassle and waste of time as easily as they can charge me
I paid my bill over a week ago called back today they claim they haven't received but I got my confirmation numbers I mean they do what they want not what they suppose to do I paid a week ago should not be no excuses
Vehicle was stolenWhile stolen it was driven over the bridge numerous timesHave provided documents from policeTried to get resolution for year We have been in contact with the company many times, and per their request we have mailed and faxed the police documents & reports many, many timesWe wait for resolution, nothing happensWe start process over againThis has been ongoing for well over a yearMy vehicle which was finally recovered, can not be licensed due to the finesThere are laws regarding these situations and I feel they are not in compliance with those lawsThere is total lack of customer service, follow up and follow throughNow starting in July there are new fines that will be attached to the bill, a bill that should have been resolved over a year agoI'm doing my due diligence, they are not doing theirsI'd be happy taking the matter to court just to prove a point and to get news coverageI'd be happy with another company being given the billing privile
SNJB are rude and disrespectedI have been trying for weeks to settle my accountsI keel getting the run around from both IES and MRS associates different invoices, different collection companies and months later still nothingI will be suing the SNJB for double tolls and money laundering on top of doubling toll and ripping people off
The SNJB mailed a $bill to an incorrect address in I am now receiving a notice from a collections agency for $ I am disputing the attached bill of $59.00, LES# XXXXXXXX, SNJB Account #AXXXXXXOn April 25th I moved from [redacted] XXXXX to my current residence at [redacted] xxxx [redacted] XXXXXI updated all of my information with the DMV at that same timeOn September 30th 2013, I crossed the South Norfolk Jordan Bridge (SNJB)An invoice was mailed on October 3rd to [redacted] I had not lived at that address for over five monthsMy address had been updated with the DMV on April 27, 2013, as my drivers license states
South Norfolk Jordan Bridge never notified xxxxxxxx xxxxxxx and [redacted] of payment due until it was in collections xxxxxxxx xxxxxxx and [redacted] (AMT) received a collections invoices from LES for SNJB Acct# AXXXXXX for $After talking with LES they indicated that SNJB had received the original invoice and two additional noticed before it is given to collectionsAMT has always these invoices on timeThe following invoice numbers XXXXXXX, XXXXXXX, XXXXXXX, XXXXXXX were all paid before the toll in question and invoice number XXXXXXX was paid after the toll in questionIf you were to pull up these accounts you will notice all were paid on time before any additional fees were given
Flawed billing address practices despite having sent me a bill to current address in recent past They changed my address and resulted in collections South Norfolk Jordan Bridge has flawed billing practices Not only have they sent me a bill in the recent past to my current address of someone else's plate, that plate is [redacted] *** My tags read FLORIDA [redacted] I had to call several times and spent lots of hours removing that billing error from my account NOT ONLY THAT, they will close your account representing your current address if no activity in days and when you cross their bridge again, they will send to the address on file with DMV I am a Florida resident living in Virginia and my registration, drivers license and insurance represents my current Virginia address I have received previous invoices from SOuth Norfolk Jordan bridge to my current address and paid them When I didn't cross their bridge for over days, they closed my account and I didn't receive a b
South Norfolk Jordan Bridge fees and collection procedures are unacceptableThey refuse to work out any arrangements My vehicles are all on the EZ-Pass planHowever, for some reason my truck was generating pay by plate invoicesI was not aware I was delinquent with Elizabeth River Tunnels and SNJBMy truck was on my EZ Pass statements but I was also being billed pay by plate! I spoke with Michelle for the ERT pay by plate bill and she was able to determine that yes, my truck is on the EZ Pass and should not have been billed pay by plateShe waived half of the amount due so I could pay the balance I called SNJB and the rep said is with collectionsAgain I explained my truck was on EZ Pass and incorrectly billed pay by plateThe rep refered me to Law Enforcement SystemsOn 10/13/I paid the [redacted] that I was told was due and received the confirmation numberI went back to DMV to renew my registration and was denied again!Given the SNJB number againThat rep told me t
I am being charged a ridiculous amount for an over due toll I never received a bill for I used the SNJB bridge and the original toll was I never received a bill in the mail for the toll and I am now being charged for the toll because my bill got sent to a collection agencyThe original bill was sent to an old address and I had my mail forwarded, however I did not receive this billThe SNJB is not willing to work with on this issueI have spoke with represennatives from SNJB as well as the collection agency and their stories contradict each other the representative from the collection agency said the bill was sent to Maine which is where my car is registered (my husband is active duty military and we are stationed in Virginia) and the SNJB representative said our bill was mailed to a previous address in VirginiaWhen we moved we had all our mail forwarded and since the move I have recieved other bills for local tolls with no problem and I paid themI feel this is ou
SNJB customer service center charged me a [redacted] administrative (late) fee for a bill I paid on time Account number XXXXXX Invoice number XXXXXXX Invoice Date - 8/16/Total amount due [redacted] Due date 9/15/ Check sent to SNJB (check #1142) [redacted] - 9/9/ Check received at SNJB Cust service Ctr - 9/18/ (so it took them days to receive the check??) New invoice 9/16/- [redacted] (wrong because they cashed the [redacted] check and did not apply a credit) I want the entire amount due dismissed, because I sent the [redacted] check in a timely manner, and SNJB delayed receiving the check until after the due date
I paid tolls and they have not lifted the hold on my vehicle I've been talking with Ms [redacted] at SNJB about my tollsWe discussed that I wanted to dispute them, but due to time constraints I paid them all down to a zero balance Now one of their collection agencies named [redacted] did not close the account correctly, but showed the amount that was reduced paid in fullSNJB would not take the hold off of my vehicle even though they knew I had paid all account balances as askedNow my registration will expire and I have to get a rental to get back and forth to work and I have to pay the late charge due to it being lateAll because no one knows how long it will take to get one account correctedAll I ask is that they lift the hold off of my registration
Have a substantial monetary collection against me even though I have an registered plate and ezpass and received no notification of pass due charges Trying to buy a house and found that when my credit report was run I have an outstanding credit balance on my credit report for charges that I was never informed of totaling over $I received no notification or bill in the mail, I have a registered ezpass attached to my plate and my credit card so I will never have a low balance on the ezpassAt this time I could be passed over for a home mortgage because I have a collection on my record
Jordan bridge is charging ridiculous fees for billing penalties even though I have tried to settle my debt My husband use the Jordan bridge on two separate occasionsWe had not receive any bills from Jordan bridge and when we finally got one it stated we owed $for a $toll due to penaltiesI contacted Jordan Bridge customer service on June 6th and explained to them that we should not be charged for penalties because we were not receiving a billCustomer service reviewed the acct #XXXXXX and told me we actually owed over $for two separate bridge usageI spoke with a [redacted] on June 6th and she told me to send the vehicle registration over to verify the Address which I sent to her via emailUpon receipt of our registration card she made "notated" on the account that we would only have to pay $for one toll and $for the other which I told her was fine [redacted] told me because our account had gone to collection we would have to contact the collection company
Receipt#XXXXXXXXXXXXX is proof I paid full balance agents refuse to help and rudeI cannot register my car
Lack of urgency in resolving a matter with a DMV holdUnethical practices on behalf of the company and extreme resistance in reaching a compromise I have been attempting to work with SNJB and their collection agency since last week in order to resolve tolls that have caused a hold on my car registrationDespite several attempts at contacting them, I have been treated with nothing but animosity and condescensionI was not aware of the tolls or the hold on my registration until I attempted to renewDespite the fact that my registration is currently expired and I am stranded with two small children, there has been no urgency on SNJB's side to resolve the issues I am a good citizenI have a full time job and I am attending college, along with raising two small children as a single parentI am divorced and until very recently, I was under the impression my ex-husband had paid these tolls, as they dated back to when we were still married and I had never received a notice from SN
I was sent to collections for a charge back in September of and my ezpass was active the entire time Back September 29, I crossed the Jordan Bridge with my active ez-pass and apparently their equipment failed and did not recognize my passTherefore they sent and invoice in the amount of [redacted] Just last month I received a collection notice in the amount of [redacted] from The Jordan BridgeI of course was confused because I have had an active ez-pass for over years with no problemThey informed me of what the charge was from and provided me with the invoiceI moved to Virginia Beach August of and they were sending the invoice to my old address in Michigan where I have not lived for almost yearsThe first call I made to customer service for the Jordan Bridge, I was informed I only have days to dispute the charge after that there is nothing they can do accept having me send my ez-pass records and they would review, but no promisesI did not find this acceptableI
I personally have NEVER driven my car across the bridge I contacted the group since I got a threatening post card I have not driven over this bridge I have military orders stating I was not here! Not to mention that my car was not in VA until here recently ( ) as my car sat in NC while I have been on military orders AS I don't mind paying a FLAT TOLL for whomever may of driven my car thru the toll bridge however no notice given to me then giving me a penalty for something that I honestly think is a mistake on business part is not right
Obviously...this is quite the SCAM!!! We, like [redacted] NEVER received an initial invoiceThe one we received was 1/months later with the $late fee!!!!!! Is this operation run by the state of Virginia? They ought to be ashamed of themselves!!! Again...total SCAM!!!!!
My EZ Pass Transponder didn't register on the Jordan BridgeI never received notification at all and they want to charge me $in fines On two particular dates in question ( 11/1/14, 01/31/15), my EZ Pass transponder did not register when crossing the Jordan BridgeThe Jordan bridge has no green light or signage toilet the customer know if their EZ pass has been accepted, therefore I was unaware that it didn't registerOn 07/26/I my wife received a letter from the DMV that I would not be allowed to re register my vehicle (due for re registration on 11/30/16) until fines were paid offThis is the first I had heard of any finesI never received any notification of any finesAt that time I was working out of state on a month job in Hawaiimy Wife attempted to call to get information on the matter but no one would speak with hershe was told she was not an authorized user on the account and they would not speak with her until I called first to approve itHawaii is a
SNJB charges me and never sent me a billNow my account is in collections and the collections agency never sent me a bill I called DMV to find out why I had a stop on my registration renewal and they tell me South Norfolk Jordan Bridge places a stop on it because of unpaid tollsI NEVER received a billThe address that they confirmed they sent it to I wasn't even living at and DMV had my updated addressSNJB then gave me theUnvwr to the collections agency they sent it to and the collections agency didn't even have my right previous address when they confirmed where they sent my bill to! Why would I let a [redacted] toll fee accrue [redacted] in fees? Now I have to pay [redacted] get a stop removed from my registration which is now expired thanks to SNJB AND I have to pay a [redacted] late fee to renew my registration because of SNJBA rep with MRS also confirmed with me that certified mail was sent to an address that I don't even live atDMV AND USPS has my updates address so neither company did
Terrible, 2nd time I been billed this year for different vehicles same plate number but different type of plate, mine is a farm tagI have never been there live in a another sate several sates awayFirst time were polite and said they were sorry and they realized that it was not my vehicleSecond time was told basically told tough luck even said it wasn't my vehicleBe nice if I could charge them for the hassle and waste of time as easily as they can charge me