Systematic process of unlawfully billing EZ-ZPass customers at the pay-by-plate rate
Jordan Bridge Invoice #XXXXXXX, Acct #XXXXXX, Invoice Date 12/13/2016, Received 12/19/2016, Toll Transaction Date 11/4/(1) On the Toll Date I had a valid E-ZPass account with a sufficient balance for an electronic toll for passing over the Jordan Bridge(2) SNJB logged my vehicle when I passed over the bridge on November 4, (3) SNJB has historically logged my vehicle and properly charged my E-ZPass account(4) I paid a fee for my E-ZPass transponder, for the express purpose of reducing the cost of tolls to me, which advantage is openly advertised and promoted by SNJB on its website at http://www.snjb.net/traveling-the-snjb/travel-fees-accounts(5) On said website page SNJB posts all toll fees and states "E-ZPass drivers always enjoy the lowest travel fees on the South Norfolk Jordan Bridge." (6) I am an E-ZPass driver(7) I was charged by SNJB a pay-by-plate fee of *** which is in
I have been trying to resolve this issue with the Jordan Bridge for monthsThere are more than in fees on my billI have refused to pay the bill, simply because I can't afford itI spoke to a woman who identify herself as a supervisorShe was to put it simply, (NASTY)I ask several times for the number to the collection agencyShe kept telling me what they will not doMy plates have a hold on themShe told me that I have to pay to release my tags, however, I do not owe this muchIt is the fees that have been attachedShe told me that I could pay something now, ''But we are still not going to release your tags, until you pay the entire bill." This is more than highway robberyMy tags are being held hostage!!!
I just found out on June 12,through an online credit report that I had own moneyWhy I never got a bill
I been living at *** *** ** since 2010, Why my billed wasn't sentAnd I have to pay late charges for something that wasn't my error my car is even register at *** *** ***
The Jordan bridge has charged the same fee multiple times to separate transactions to place a hold on my DMV account
I have a total of tickets resulting in $because of repeated late fees tacked on to the original toll fee which some were ** and now total *** in late feesThere is no assistance in rectifying this issue, except doing a payment plan; however, the hold remains on the DMV account, despite agreeing to a payment planWhen speaking to the representative, I was told that the letters were sent to my residence; however, I do not have several of these attempts that were mailed to meIf there was already a hold on the DMV account, why are the fees applied to any violation after that?
License plate *** reported stolen back in April of Recieved new plates from DMV but still getting charged for toll bridge usage (not me)
My license plate, *** was reported stolen back in April of The report was filed with the Fairfax County Police DepartmentI went to the DMV the following day and got issued new license plates
However, I received a notice in the mail from the South Norfolk Jordan Bridge company back in August with a photo of a vehicle using my previous license plates *** which appears to be the front end of a Ford Explorer, crossing the South Norfolk Jordan Bridge - Chesapeake, VA, with an unpaid toll balance of *** My vehicle is a Subaru WRX and I have never crossed that bridge
I have also contacted the DMV here in Fairfax, Virginia off of Gallows Road, and they have also confirmed the license plates are no longer registered to my name, as of April of
I have attempted to contact the South Norfolk Jordan Bridge comp
Customer service is horribleTried paying my bill only to be talked to like a second class citezenThe woman threatened me by saying if I didn't pay all now a hold would be on my tags I hung up renewed my tags online for years and called back to let her know I won't pay anything until the fees are gone
South Norfolk Jordan Bridge fees and collection procedures are unacceptableThey refuse to work out any arrangements
My vehicles are all on the EZ-Pass planHowever, for some reason my truck was generating pay by plate invoicesI was not aware I was delinquent with Elizabeth River Tunnels and SNJBMy truck was on my EZ Pass statements but I was also being billed pay by plate! I spoke with Michelle for the ERT pay by plate bill and she was able to determine that yes, my truck is on the EZ Pass and should not have been billed pay by plateShe waived half of the amount due so I could pay the balance
I called SNJB and the rep said is with collectionsAgain I explained my truck was on EZ Pass and incorrectly billed pay by plateThe rep refered me to Law Enforcement SystemsOn 10/13/I paid the *** that I was told was due and received the confirmation numberI went back to DMV to renew my registration and was denied again!Given the SNJB number againThat rep told me t
Jordan bridge is charging ridiculous fees for billing penalties even though I have tried to settle my debt
My husband use the Jordan bridge on two separate occasionsWe had not receive any bills from Jordan bridge and when we finally got one it stated we owed $for a $toll due to penaltiesI contacted Jordan Bridge customer service on June 6th and explained to them that we should not be charged for penalties because we were not receiving a billCustomer service reviewed the acct #XXXXXX and told me we actually owed over $for two separate bridge usageI spoke with a *** *** on June 6th and she told me to send the vehicle registration over to verify the Address which I sent to her via emailUpon receipt of our registration card she made "notated" on the account that we would only have to pay $for one toll and $for the other which I told her was fine*** told me because our account had gone to collection we would have to contact the collection company
registration hold
Today I received a letter in the mail from the dmv that there is a hold on my registration I have not traveled across this bridge in over years I was never informed that this account has went to collections nor have I received any notices that I owed one single toll I had an ez pass *** was under the impression that the funds on the easy pass *** be covering the amount of the toll since I had not received an invoice or notice ZI called the customer service number that is located in TX XXXXXXXXXXI spoke to a representative who was less than helpful and informed me that I had went over the bridge times and it was ** per ride I said fine, I will pay that The representative then informed me that it was almost *** I said how in the world could that even be legal? Considering I had not received anything from the company notifying me that I even owed and that the fees should be waived and I pay what I owe to the company and that is it The represent
Wasn't billed properly as I wasn't billed until they racked on a *** late fee!
Got a bill for *** for March 14thPaid itThey claimed I went over the bridge again March 17thThey also claimed they billed me for March 17thThey did notI didn't receive a bill for the March 17th crossing until I got billed for a late fee of *** added to itIf I paid one bill of *** wouldn't I pay one for *** if I had crossed it or gotten a bill for it!? Yes, I think soApparently, they can't send out bills unless it's the one that has the late fees tacked on itThey send bills out by uspsThey blindly depend and believe that what they mail out will be sent to usNow isn't that a great cover up story to "say" they sent a bill before sending one with a late feeIf I paid a bill of *** I definitely would've paid it again if I was actually billed which I didn't on March 17thThis is how they're scamming peopleThey pretend to send out mail and they claim we had gotten it if it wasn't r
My EZ Pass Transponder didn't register on the Jordan BridgeI never received notification at all and they want to charge me $in fines
On two particular dates in question ( 11/1/14, 01/31/15), my EZ Pass transponder did not register when crossing the Jordan BridgeThe Jordan bridge has no green light or signage toilet the customer know if their EZ pass has been accepted, therefore I was unaware that it didn't registerOn 07/26/I my wife received a letter from the DMV that I would not be allowed to re register my vehicle (due for re registration on 11/30/16) until fines were paid offThis is the first I had heard of any finesI never received any notification of any finesAt that time I was working out of state on a month job in Hawaiimy Wife attempted to call to get information on the matter but no one would speak with hershe was told she was not an authorized user on the account and they would not speak with her until I called first to approve itHawaii is a
I have been disputing fees charged since July I have sent several letters disputing,just want my case heard in court
I have constantly disputed fees charged to meI have sent several letters disputing, made several calls disputing, received a few collection calls which I told callers I disputedI had approx*** in my account when I was charged full rateReason being new motorcycle was registered on accountThere is NO DEFINED time frame for registering vehicles to account only as soon as possibleI did have a valid transponder on motorcycle as I had purchased transponders so all my vehicles would have oneThe motorcycle was accepted twice on trips across bridge in mornings but not on trip opposite direction homeYou cannot possible accept unregistered vehicle on occasions and then decide that its no longer acceptableMy account had sufficient funds and I have always agreed to pay the eZpass rates just refuse to pay full rate when I had transponder and plenty of
Never received an invoice, now being charged collection fees and DMV fees!
I received a notice on December 6, telling me I owed *** for trips plus a *** late feeI never received the first noticeMy wife contacted them via email on 12/5/and received no responseShe contacted them again on 12/21/via email and received no responseShe then called them, and has called at least times, to make payment but without the late fee because I never received the original invoiceThey refused to remove the *** feeNow I have collection fees, DMV fees, and I cannot renew my registrationIt isn't my fault I never received the original invoice and exceptions should be made when someone doesn't receive it
Toll sent to physical address and not PO BoxBy the time I received the bill at my po box, it included a for ** and administrative/late fees of ***
There was no obvious sign to notice toll and the way to chargeInitial invoice not received because it was sent to my physical addressI use a PO Box When I received the bill at my PO Box the invoice listed a ** toll fee and administrative/late fee of *** I contacted the company and explained the situationThe customer service rep informed me that there was nothing I could do, but pay the bill I requested to speak a supervisor who kept putting me on hold I tried several attempts to dispute the additional chargeWhen I drove through the bridge it was dark, I was lost and there was no clear visible sign that it was a toll bridge or that a bill will be mailed The vehicle was from MarylandI don't have a problem paying the ** toll and would have promptly if I had received it on time, but under the circumstances I think I have
Pay-by-plate account placed into collectionsNo bill/notice was receivedfound out through credit reportCar being charged had EZ-Pass Transponder
On Friday April 22nd My wife, *** *** maiden name *** checked her credit report and found a debt in collections to the Jordan Bridge for $Apparently this has been affecting her report since MAR even though we check credit reports on a monthly basisOn Monday April 2016, I called the SNJB South Jordan Bridge and asked in inquiry to when the charges were occurred and why we were not notifiedBefore I could finish my sentence I was transferred without being prompted"unprofessional staff" The next SNJB staff member informed me that my wife's account was placed into collections for charges that occurred in DEC I asked the staff member how she had occurred charges by (Pay by the Plate) if she had an EZ-Pass transponder? The staff member claims that she checked my EZ-pass account and told me that "I had no c
Never received notification of toll violations - can not renew registration
I recently received a notification from the DMV stating I can't renew my registration due to toll violations After several calls to customer service I realized that since my vehicle was leased it wasn't being sent to the correct addressI contacted my leasing agent and they gave me written documentation stating they never received any notifications and if they did they would have record of it, which they did not I called back and absolutely none of your service members were remotely interested in looking into thisOne person told me if I was happy speaking with her then I was more then capable of hanging up the phone and calling back to get someone elseShe also stated that I owed over thousand dollars and I tried to explain to her that she was probably looking at multiple license platesSo now after having figured everything out, I owe due to three toll violations in and 2015, that I n
Obviously...this is quite the SCAM!!! We, like *** ** NEVER received an initial invoiceThe one we received was 1/months later with the $late fee!!!!!! Is this operation run by the state of Virginia? They ought to be ashamed of themselves!!! Again...total SCAM!!!!!
I've only used this bridge a few times I don't have an EZPass, so I get my bill mailed to me for payment, and on those few occasions I have used the bridge, I've never received my initial invoice, only the late fee notification that tacks on a $penalty I don't know if it's intentional, but that is some severe negligence on their part, and it amazes me that they have an A+ ratingThese days I refuse to go across that bridge even though it is literally down the street from my house and is the quickest way to Portsmouth for me, and I warn all my friends and family to drive the extra two miles to Military Highway instead
Vehicle was stolenWhile stolen it was driven over the bridge numerous timesHave provided documents from policeTried to get resolution for year
We have been in contact with the company many times, and per their request we have mailed and faxed the police documents & reports many, many timesWe wait for resolution, nothing happensWe start process over againThis has been ongoing for well over a yearMy vehicle which was finally recovered, can not be licensed due to the finesThere are laws regarding these situations and I feel they are not in compliance with those lawsThere is total lack of customer service, follow up and follow throughNow starting in July there are new fines that will be attached to the bill, a bill that should have been resolved over a year agoI'm doing my due diligence, they are not doing theirsI'd be happy taking the matter to court just to prove a point and to get news coverageI'd be happy with another company being given the billing privile
Systematic process of unlawfully billing EZ-ZPass customers at the pay-by-plate rate
Jordan Bridge Invoice #XXXXXXX, Acct #XXXXXX, Invoice Date 12/13/2016, Received 12/19/2016, Toll Transaction Date 11/4/(1) On the Toll Date I had a valid E-ZPass account with a sufficient balance for an electronic toll for passing over the Jordan Bridge(2) SNJB logged my vehicle when I passed over the bridge on November 4, (3) SNJB has historically logged my vehicle and properly charged my E-ZPass account(4) I paid a fee for my E-ZPass transponder, for the express purpose of reducing the cost of tolls to me, which advantage is openly advertised and promoted by SNJB on its website at http://www.snjb.net/traveling-the-snjb/travel-fees-accounts(5) On said website page SNJB posts all toll fees and states "E-ZPass drivers always enjoy the lowest travel fees on the South Norfolk Jordan Bridge." (6) I am an E-ZPass driver(7) I was charged by SNJB a pay-by-plate fee of *** which is in
I have been trying to resolve this issue with the Jordan Bridge for monthsThere are more than in fees on my billI have refused to pay the bill, simply because I can't afford itI spoke to a woman who identify herself as a supervisorShe was to put it simply, (NASTY)I ask several times for the number to the collection agencyShe kept telling me what they will not doMy plates have a hold on themShe told me that I have to pay to release my tags, however, I do not owe this muchIt is the fees that have been attachedShe told me that I could pay something now, ''But we are still not going to release your tags, until you pay the entire bill." This is more than highway robberyMy tags are being held hostage!!!
Receipt#XXXXXXXXXXXXX is proof I paid full balance
agents refuse to help and rudeI cannot register my car
I just found out on June 12,through an online credit report that I had own moneyWhy I never got a bill
I been living at *** *** ** since 2010, Why my billed wasn't sentAnd I have to pay late charges for something that wasn't my error my car is even register at *** *** ***
The Jordan bridge has charged the same fee multiple times to separate transactions to place a hold on my DMV account
I have a total of tickets resulting in $because of repeated late fees tacked on to the original toll fee which some were ** and now total *** in late feesThere is no assistance in rectifying this issue, except doing a payment plan; however, the hold remains on the DMV account, despite agreeing to a payment planWhen speaking to the representative, I was told that the letters were sent to my residence; however, I do not have several of these attempts that were mailed to meIf there was already a hold on the DMV account, why are the fees applied to any violation after that?
License plate *** reported stolen back in April of Recieved new plates from DMV but still getting charged for toll bridge usage (not me)
My license plate, *** was reported stolen back in April of The report was filed with the Fairfax County Police DepartmentI went to the DMV the following day and got issued new license plates
However, I received a notice in the mail from the South Norfolk Jordan Bridge company back in August with a photo of a vehicle using my previous license plates *** which appears to be the front end of a Ford Explorer, crossing the South Norfolk Jordan Bridge - Chesapeake, VA, with an unpaid toll balance of *** My vehicle is a Subaru WRX and I have never crossed that bridge
I have also contacted the DMV here in Fairfax, Virginia off of Gallows Road, and they have also confirmed the license plates are no longer registered to my name, as of April of
I have attempted to contact the South Norfolk Jordan Bridge comp
Customer service is horribleTried paying my bill only to be talked to like a second class citezenThe woman threatened me by saying if I didn't pay all now a hold would be on my tags I hung up renewed my tags online for years and called back to let her know I won't pay anything until the fees are gone
South Norfolk Jordan Bridge fees and collection procedures are unacceptableThey refuse to work out any arrangements
My vehicles are all on the EZ-Pass planHowever, for some reason my truck was generating pay by plate invoicesI was not aware I was delinquent with Elizabeth River Tunnels and SNJBMy truck was on my EZ Pass statements but I was also being billed pay by plate! I spoke with Michelle for the ERT pay by plate bill and she was able to determine that yes, my truck is on the EZ Pass and should not have been billed pay by plateShe waived half of the amount due so I could pay the balance
I called SNJB and the rep said is with collectionsAgain I explained my truck was on EZ Pass and incorrectly billed pay by plateThe rep refered me to Law Enforcement SystemsOn 10/13/I paid the *** that I was told was due and received the confirmation numberI went back to DMV to renew my registration and was denied again!Given the SNJB number againThat rep told me t
Jordan bridge is charging ridiculous fees for billing penalties even though I have tried to settle my debt
My husband use the Jordan bridge on two separate occasionsWe had not receive any bills from Jordan bridge and when we finally got one it stated we owed $for a $toll due to penaltiesI contacted Jordan Bridge customer service on June 6th and explained to them that we should not be charged for penalties because we were not receiving a billCustomer service reviewed the acct #XXXXXX and told me we actually owed over $for two separate bridge usageI spoke with a *** *** on June 6th and she told me to send the vehicle registration over to verify the Address which I sent to her via emailUpon receipt of our registration card she made "notated" on the account that we would only have to pay $for one toll and $for the other which I told her was fine*** told me because our account had gone to collection we would have to contact the collection company
registration hold
Today I received a letter in the mail from the dmv that there is a hold on my registration I have not traveled across this bridge in over years I was never informed that this account has went to collections nor have I received any notices that I owed one single toll I had an ez pass *** was under the impression that the funds on the easy pass *** be covering the amount of the toll since I had not received an invoice or notice ZI called the customer service number that is located in TX XXXXXXXXXXI spoke to a representative who was less than helpful and informed me that I had went over the bridge times and it was ** per ride I said fine, I will pay that The representative then informed me that it was almost *** I said how in the world could that even be legal? Considering I had not received anything from the company notifying me that I even owed and that the fees should be waived and I pay what I owe to the company and that is it The represent
Wasn't billed properly as I wasn't billed until they racked on a *** late fee!
Got a bill for *** for March 14thPaid itThey claimed I went over the bridge again March 17thThey also claimed they billed me for March 17thThey did notI didn't receive a bill for the March 17th crossing until I got billed for a late fee of *** added to itIf I paid one bill of *** wouldn't I pay one for *** if I had crossed it or gotten a bill for it!? Yes, I think soApparently, they can't send out bills unless it's the one that has the late fees tacked on itThey send bills out by uspsThey blindly depend and believe that what they mail out will be sent to usNow isn't that a great cover up story to "say" they sent a bill before sending one with a late feeIf I paid a bill of *** I definitely would've paid it again if I was actually billed which I didn't on March 17thThis is how they're scamming peopleThey pretend to send out mail and they claim we had gotten it if it wasn't r
My EZ Pass Transponder didn't register on the Jordan BridgeI never received notification at all and they want to charge me $in fines
On two particular dates in question ( 11/1/14, 01/31/15), my EZ Pass transponder did not register when crossing the Jordan BridgeThe Jordan bridge has no green light or signage toilet the customer know if their EZ pass has been accepted, therefore I was unaware that it didn't registerOn 07/26/I my wife received a letter from the DMV that I would not be allowed to re register my vehicle (due for re registration on 11/30/16) until fines were paid offThis is the first I had heard of any finesI never received any notification of any finesAt that time I was working out of state on a month job in Hawaiimy Wife attempted to call to get information on the matter but no one would speak with hershe was told she was not an authorized user on the account and they would not speak with her until I called first to approve itHawaii is a
I have been disputing fees charged since July I have sent several letters disputing,just want my case heard in court
I have constantly disputed fees charged to meI have sent several letters disputing, made several calls disputing, received a few collection calls which I told callers I disputedI had approx*** in my account when I was charged full rateReason being new motorcycle was registered on accountThere is NO DEFINED time frame for registering vehicles to account only as soon as possibleI did have a valid transponder on motorcycle as I had purchased transponders so all my vehicles would have oneThe motorcycle was accepted twice on trips across bridge in mornings but not on trip opposite direction homeYou cannot possible accept unregistered vehicle on occasions and then decide that its no longer acceptableMy account had sufficient funds and I have always agreed to pay the eZpass rates just refuse to pay full rate when I had transponder and plenty of
Never received an invoice, now being charged collection fees and DMV fees!
I received a notice on December 6, telling me I owed *** for trips plus a *** late feeI never received the first noticeMy wife contacted them via email on 12/5/and received no responseShe contacted them again on 12/21/via email and received no responseShe then called them, and has called at least times, to make payment but without the late fee because I never received the original invoiceThey refused to remove the *** feeNow I have collection fees, DMV fees, and I cannot renew my registrationIt isn't my fault I never received the original invoice and exceptions should be made when someone doesn't receive it
Toll sent to physical address and not PO BoxBy the time I received the bill at my po box, it included a for ** and administrative/late fees of ***
There was no obvious sign to notice toll and the way to chargeInitial invoice not received because it was sent to my physical addressI use a PO Box When I received the bill at my PO Box the invoice listed a ** toll fee and administrative/late fee of *** I contacted the company and explained the situationThe customer service rep informed me that there was nothing I could do, but pay the bill I requested to speak a supervisor who kept putting me on hold I tried several attempts to dispute the additional chargeWhen I drove through the bridge it was dark, I was lost and there was no clear visible sign that it was a toll bridge or that a bill will be mailed The vehicle was from MarylandI don't have a problem paying the ** toll and would have promptly if I had received it on time, but under the circumstances I think I have
Pay-by-plate account placed into collectionsNo bill/notice was receivedfound out through credit reportCar being charged had EZ-Pass Transponder
On Friday April 22nd My wife, *** *** maiden name *** checked her credit report and found a debt in collections to the Jordan Bridge for $Apparently this has been affecting her report since MAR even though we check credit reports on a monthly basisOn Monday April 2016, I called the SNJB South Jordan Bridge and asked in inquiry to when the charges were occurred and why we were not notifiedBefore I could finish my sentence I was transferred without being prompted"unprofessional staff" The next SNJB staff member informed me that my wife's account was placed into collections for charges that occurred in DEC I asked the staff member how she had occurred charges by (Pay by the Plate) if she had an EZ-Pass transponder? The staff member claims that she checked my EZ-pass account and told me that "I had no c
Never received notification of toll violations - can not renew registration
I recently received a notification from the DMV stating I can't renew my registration due to toll violations After several calls to customer service I realized that since my vehicle was leased it wasn't being sent to the correct addressI contacted my leasing agent and they gave me written documentation stating they never received any notifications and if they did they would have record of it, which they did not I called back and absolutely none of your service members were remotely interested in looking into thisOne person told me if I was happy speaking with her then I was more then capable of hanging up the phone and calling back to get someone elseShe also stated that I owed over thousand dollars and I tried to explain to her that she was probably looking at multiple license platesSo now after having figured everything out, I owe due to three toll violations in and 2015, that I n
Obviously...this is quite the SCAM!!! We, like *** ** NEVER received an initial invoiceThe one we received was 1/months later with the $late fee!!!!!! Is this operation run by the state of Virginia? They ought to be ashamed of themselves!!! Again...total SCAM!!!!!
I've only used this bridge a few times I don't have an EZPass, so I get my bill mailed to me for payment, and on those few occasions I have used the bridge, I've never received my initial invoice, only the late fee notification that tacks on a $penalty I don't know if it's intentional, but that is some severe negligence on their part, and it amazes me that they have an A+ ratingThese days I refuse to go across that bridge even though it is literally down the street from my house and is the quickest way to Portsmouth for me, and I warn all my friends and family to drive the extra two miles to Military Highway instead
Vehicle was stolenWhile stolen it was driven over the bridge numerous timesHave provided documents from policeTried to get resolution for year
We have been in contact with the company many times, and per their request we have mailed and faxed the police documents & reports many, many timesWe wait for resolution, nothing happensWe start process over againThis has been ongoing for well over a yearMy vehicle which was finally recovered, can not be licensed due to the finesThere are laws regarding these situations and I feel they are not in compliance with those lawsThere is total lack of customer service, follow up and follow throughNow starting in July there are new fines that will be attached to the bill, a bill that should have been resolved over a year agoI'm doing my due diligence, they are not doing theirsI'd be happy taking the matter to court just to prove a point and to get news coverageI'd be happy with another company being given the billing privile