Flawed billing address practices despite having sent me a bill to current address in recent past They changed my address and resulted in collections
South Norfolk Jordan Bridge has flawed billing practices Not only have they sent me a bill in the recent past to my current address of someone else's plate, that plate is *** *** My tags read FLORIDA *** I had to call several times and spent lots of hours removing that billing error from my account NOT ONLY THAT, they will close your account representing your current address if no activity in days and when you cross their bridge again, they will send to the address on file with DMV I am a Florida resident living in Virginia and my registration, drivers license and insurance represents my current Virginia address I have received previous invoices from SOuth Norfolk Jordan bridge to my current address and paid them When I didn't cross their bridge for over days, they closed my account and I didn't receive a b
I have paid all tolls owing as of 4/6/
per SNJB.DMV says SNJB still has a hold on my registrationSNJB is saying it is DMV.No Resolution at all
I have paid all tolls owing as of 4/6/
per SNJB.DMV says SNJB still has a hold on my registrationSNJB is saying it is DMV.No Resolution at all
For almost a month I have spoken to multiple reps between SNJB and DMVSNJB is saying all tolls are paid and they have no hold on my accountI have requested to speak with managers for helpThe managers do not call back but refer me back to DMVI have begged them to call DMV to resolve the issue so that I can renew my tagsI am at a loss because I don't know what else to do or who else to talk toI need my tags renewed but I can not because SNJB has a stop that they can't find or has not searched
I am being charged a ridiculous amount for an over due toll I never received a bill for
I used the SNJB bridge and the original toll was I never received a bill in the mail for the toll and I am now being charged for the toll because my bill got sent to a collection agencyThe original bill was sent to an old address and I had my mail forwarded, however I did not receive this billThe SNJB is not willing to work with on this issueI have spoke with represennatives from SNJB as well as the collection agency and their stories contradict each other the representative from the collection agency said the bill was sent to Maine which is where my car is registered (my husband is active duty military and we are stationed in Virginia) and the SNJB representative said our bill was mailed to a previous address in VirginiaWhen we moved we had all our mail forwarded and since the move I have recieved other bills for local tolls with no problem and I paid themI feel this is ou
Lack of urgency in resolving a matter with a DMV holdUnethical practices on behalf of the company and extreme resistance in reaching a compromise
I have been attempting to work with SNJB and their collection agency since last week in order to resolve tolls that have caused a hold on my car registrationDespite several attempts at contacting them, I have been treated with nothing but animosity and condescensionI was not aware of the tolls or the hold on my registration until I attempted to renewDespite the fact that my registration is currently expired and I am stranded with two small children, there has been no urgency on SNJB's side to resolve the issues
I am a good citizenI have a full time job and I am attending college, along with raising two small children as a single parentI am divorced and until very recently, I was under the impression my ex-husband had paid these tolls, as they dated back to when we were still married and I had never received a notice from SN
South Norfolk Jordan Bridge never notified xxxxxxxx xxxxxxx and *** of payment due until it was in collections
xxxxxxxx xxxxxxx and *** (AMT) received a collections invoices from LES for SNJB Acct# AXXXXXX for $After talking with LES they indicated that SNJB had received the original invoice and two additional noticed before it is given to collectionsAMT has always these invoices on timeThe following invoice numbers XXXXXXX, XXXXXXX, XXXXXXX, XXXXXXX were all paid before the toll in question and invoice number XXXXXXX was paid after the toll in questionIf you were to pull up these accounts you will notice all were paid on time before any additional fees were given
SNJB are rude and disrespectedI have been trying for weeks to settle my accountsI keel getting the run around from both IES and MRS associates
different invoices, different collection companies and months later still nothingI will be suing the SNJB for double tolls and money laundering on top of doubling toll and ripping people off
Have a substantial monetary collection against me even though I have an registered plate and ezpass and received no notification of pass due charges
Trying to buy a house and found that when my credit report was run I have an outstanding credit balance on my credit report for charges that I was never informed of totaling over $I received no notification or bill in the mail, I have a registered ezpass attached to my plate and my credit card so I will never have a low balance on the ezpassAt this time I could be passed over for a home mortgage because I have a collection on my record
I would say that customer service over the phone with this company is TERRIBLE!!
The people on the phone will talk over you and not listen to anything you have to say I have been using Ezy Pass for three years, and never had an issue with billing I have an active Ezy Pass account, and my vehicle leasing company recieved a bill for several charges of crossing the bridge I went to a local Ezy pass office, and they confirmed that I have a working Ezy Pass When trying to explain to the customer service person *** she continually talked OVER me, and would not listen to anything I would have to say All she could keep saying is "how do you want to pay this bill?" I will go to the office directly, and try to get some resolve, as obviously it does not work over the phone
I personally have NEVER driven my car across the bridge
I contacted the group since I got a threatening post card
I have not driven over this bridge
I have military orders stating I was not here!
Not to mention that my car was not in VA until here recently ( ) as my car sat in NC while I have been on military orders
AS I don't mind paying a FLAT TOLL for whomever may of driven my car thru the toll bridge however no notice given to me then giving me a penalty for something that I honestly think is a mistake on business part is not right
The SNJB is charging me $plus $in late fees through the collection agency, LES, despite the fact that neither agency has ever contacted me
The SNJB is charging me $plus $in late fees through the collection agency, LES, despite the fact that neither agency has ever contacted meAs a resident of TN, I was unaware of the SNJB billing policy and procedure when I visited in the summer of I had no prior experience with this pay by license plate systemI first learned about the charges when my credit was checkedI have never received mail, phone call, or email regarding the chargesI first contacted the SNJB on 2/8/The SNJB read the mailing address that they had on file, and it turned out to be incomplete as it was missing my apartment numberI informed them that because the apartment number was missing, I never received the billDuring our conversation, they refused to remove the charges, and told me to contact the collection agency, LESI called LES, and t
Violation, despite sending all pertinent documents is still being forced to pay fees associated that should be dismissed
Received collections statement years after violation occurred in May and June of Sent all documentation to account management collections and was directed to contact snjb for further information on accountReceived letter stating account with account management was relieved due to sufficient informationAccount in suspect was in good standings for past years with active transponder,vehicle plate, and funds all appropriately set upContacted snjb with good attitude and sent all documentation required to dismiss toll violation but was informed had to pay administration fees that were inaccurate and they were unable to send me a bill with totalsThen after several calls to a different collections that snjb had insisted had my account because in order to pay the toll the business has to have the accountI have spoke with I pass and the collections agency
SNJB customer service center charged me a *** administrative (late) fee for a bill I paid on time
Account number XXXXXX
Invoice number XXXXXXX
Invoice Date - 8/16/Total amount due ***
Due date 9/15/
Check sent to SNJB (check #1142) *** - 9/9/
Check received at SNJB Cust service Ctr - 9/18/
(so it took them days to receive the check??)
New invoice 9/16/- *** (wrong because they cashed the *** check and did not apply a credit)
I want the entire amount due dismissed, because I sent the *** check in a timely manner, and SNJB delayed receiving the check until after the due date
They don't know what is going one until they send you to a collection agencyThey send your account to several collection agencies
They had been sending the invoices to an address where I don't even live and then they stated it's nothing they can do about it because you have been sent to collectionI tried to explain as well as provide the collection agency they hired with documentation that DMV had the wrong address, they were not trying to hear it and ask that I just pay what is owedSo after hours on the phone, and *** later, they stated I still had an outstanding balance with a collection agency that stated they will not collect the funds because they were turned over to another collection agencySo this left a loop hole in the process where you will still have an outstanding balance and your tags will be on hold
Evelyn was the nastiest person I ever spoke with,she basically told me to go online and pay something that I already paid, I asked her why would I pay
I was sent to collections for a charge back in September of and my ezpass was active the entire time
Back September 29, I crossed the Jordan Bridge with my active ez-pass and apparently their equipment failed and did not recognize my passTherefore they sent and invoice in the amount of *** Just last month I received a collection notice in the amount of *** from The Jordan BridgeI of course was confused because I have had an active ez-pass for over years with no problemThey informed me of what the charge was from and provided me with the invoiceI moved to Virginia Beach August of and they were sending the invoice to my old address in Michigan where I have not lived for almost yearsThe first call I made to customer service for the Jordan Bridge, I was informed I only have days to dispute the charge after that there is nothing they can do accept having me send my ez-pass records and they would review, but no promisesI did not find this acceptableI
Account sent to collections agency when proper notice was not sent to customer's addressCustomer would be happy to pay tolls, but no exorbitant fee
I briefly lived in VA before moving out of stateI had the grave misfortune of crossing the South Norfolk Jordan Bridge twice in May of I did not know that there was a toll; apparently, the price was *** for having crossed, *** in total; I would have gladly paid this amount had I been informed of this balanceI, however, did not receive notice of these unpaid tolls until I got a letter from Professional Account Management dated DEC 19th., stating that I owed *** *** in fees for tolls that were under *** All I ask is that my original account be restored to SNJB, so that I may pay the original amountI did my due diligence as a citizen of the United States of America by registering my vehicle with the DMV when I moved to my new stateI should have been receiving these so called correspondence at my GA address, where I've
I never received info regarding my car crossing the bridge I never drove my car over that bridgeThe company now says I owe *** when the fee was $
I received a call from a collection agencyThey left a voicemailI called them back and they said I owed *** on a bill from my car going over the south Norfolk Jordan BridgeI asked when the date of me doing so was and she said August I explained to her that I never received a bill for the incident and I never seen pictures of my car or myself drivingShe gave me the number to the Norfolk bridge companyI gave them a call and asked what it was aboutthey gave me different info stating the incident happened September They stated that they do not have a picture of me driving and that the original fee was *** I explained to them that I would need more info and/or proof of me drivingI said I was willing to pay the ** right then but could not pay the *** without the proper documentation or proofThe lady I spoke with tol
SNJB charges me and never sent me a billNow my account is in collections and the collections agency never sent me a bill
I called DMV to find out why I had a stop on my registration renewal and they tell me South Norfolk Jordan Bridge places a stop on it because of unpaid tollsI NEVER received a billThe address that they confirmed they sent it to I wasn't even living at and DMV had my updated addressSNJB then gave me theUnvwr to the collections agency they sent it to and the collections agency didn't even have my right previous address when they confirmed where they sent my bill to! Why would I let a *** toll fee accrue *** in fees? Now I have to pay *** ** get a stop removed from my registration which is now expired thanks to SNJB AND I have to pay a *** late fee to renew my registration because of SNJBA rep with MRS also confirmed with me that certified mail was sent to an address that I don't even live atDMV AND USPS has my updates address so neither company did
I paid tolls and they have not lifted the hold on my vehicle
I've been talking with Ms*** at SNJB about my tollsWe discussed that I wanted to dispute them, but due to time constraints I paid them all down to a zero balance Now one of their collection agencies named *** *** *** did not close the account correctly, but showed the amount that was reduced paid in fullSNJB would not take the hold off of my vehicle even though they knew I had paid all account balances as askedNow my registration will expire and I have to get a rental to get back and forth to work and I have to pay the late charge due to it being lateAll because no one knows how long it will take to get one account correctedAll I ask is that they lift the hold off of my registration
The SNJB mailed a $bill to an incorrect address in I am now receiving a notice from a collections agency for $
I am disputing the attached bill of $59.00, LES# XXXXXXXX, SNJB Account #AXXXXXXOn April 25th I moved from *** *** *** *** *** ** XXXXX to my current residence at *** xxxx *** *** *** ** XXXXXI updated all of my information with the DMV at that same timeOn September 30th 2013, I crossed the South Norfolk Jordan Bridge (SNJB)An invoice was mailed on October 3rd to *** *** *** I had not lived at that address for over five monthsMy address had been updated with the DMV on April 27, 2013, as my drivers license states
Flawed billing address practices despite having sent me a bill to current address in recent past They changed my address and resulted in collections
South Norfolk Jordan Bridge has flawed billing practices Not only have they sent me a bill in the recent past to my current address of someone else's plate, that plate is *** *** My tags read FLORIDA *** I had to call several times and spent lots of hours removing that billing error from my account NOT ONLY THAT, they will close your account representing your current address if no activity in days and when you cross their bridge again, they will send to the address on file with DMV I am a Florida resident living in Virginia and my registration, drivers license and insurance represents my current Virginia address I have received previous invoices from SOuth Norfolk Jordan bridge to my current address and paid them When I didn't cross their bridge for over days, they closed my account and I didn't receive a b
I have paid all tolls owing as of 4/6/
per SNJB.DMV says SNJB still has a hold on my registrationSNJB is saying it is DMV.No Resolution at all
I have paid all tolls owing as of 4/6/
per SNJB.DMV says SNJB still has a hold on my registrationSNJB is saying it is DMV.No Resolution at all
For almost a month I have spoken to multiple reps between SNJB and DMVSNJB is saying all tolls are paid and they have no hold on my accountI have requested to speak with managers for helpThe managers do not call back but refer me back to DMVI have begged them to call DMV to resolve the issue so that I can renew my tagsI am at a loss because I don't know what else to do or who else to talk toI need my tags renewed but I can not because SNJB has a stop that they can't find or has not searched
I am being charged a ridiculous amount for an over due toll I never received a bill for
I used the SNJB bridge and the original toll was I never received a bill in the mail for the toll and I am now being charged for the toll because my bill got sent to a collection agencyThe original bill was sent to an old address and I had my mail forwarded, however I did not receive this billThe SNJB is not willing to work with on this issueI have spoke with represennatives from SNJB as well as the collection agency and their stories contradict each other the representative from the collection agency said the bill was sent to Maine which is where my car is registered (my husband is active duty military and we are stationed in Virginia) and the SNJB representative said our bill was mailed to a previous address in VirginiaWhen we moved we had all our mail forwarded and since the move I have recieved other bills for local tolls with no problem and I paid themI feel this is ou
Lack of urgency in resolving a matter with a DMV holdUnethical practices on behalf of the company and extreme resistance in reaching a compromise
I have been attempting to work with SNJB and their collection agency since last week in order to resolve tolls that have caused a hold on my car registrationDespite several attempts at contacting them, I have been treated with nothing but animosity and condescensionI was not aware of the tolls or the hold on my registration until I attempted to renewDespite the fact that my registration is currently expired and I am stranded with two small children, there has been no urgency on SNJB's side to resolve the issues
I am a good citizenI have a full time job and I am attending college, along with raising two small children as a single parentI am divorced and until very recently, I was under the impression my ex-husband had paid these tolls, as they dated back to when we were still married and I had never received a notice from SN
South Norfolk Jordan Bridge never notified xxxxxxxx xxxxxxx and *** of payment due until it was in collections
xxxxxxxx xxxxxxx and *** (AMT) received a collections invoices from LES for SNJB Acct# AXXXXXX for $After talking with LES they indicated that SNJB had received the original invoice and two additional noticed before it is given to collectionsAMT has always these invoices on timeThe following invoice numbers XXXXXXX, XXXXXXX, XXXXXXX, XXXXXXX were all paid before the toll in question and invoice number XXXXXXX was paid after the toll in questionIf you were to pull up these accounts you will notice all were paid on time before any additional fees were given
SNJB are rude and disrespectedI have been trying for weeks to settle my accountsI keel getting the run around from both IES and MRS associates
different invoices, different collection companies and months later still nothingI will be suing the SNJB for double tolls and money laundering on top of doubling toll and ripping people off
Have a substantial monetary collection against me even though I have an registered plate and ezpass and received no notification of pass due charges
Trying to buy a house and found that when my credit report was run I have an outstanding credit balance on my credit report for charges that I was never informed of totaling over $I received no notification or bill in the mail, I have a registered ezpass attached to my plate and my credit card so I will never have a low balance on the ezpassAt this time I could be passed over for a home mortgage because I have a collection on my record
I would say that customer service over the phone with this company is TERRIBLE!!
The people on the phone will talk over you and not listen to anything you have to say I have been using Ezy Pass for three years, and never had an issue with billing I have an active Ezy Pass account, and my vehicle leasing company recieved a bill for several charges of crossing the bridge I went to a local Ezy pass office, and they confirmed that I have a working Ezy Pass When trying to explain to the customer service person *** she continually talked OVER me, and would not listen to anything I would have to say All she could keep saying is "how do you want to pay this bill?" I will go to the office directly, and try to get some resolve, as obviously it does not work over the phone
it's a highway robery
I personally have NEVER driven my car across the bridge
I contacted the group since I got a threatening post card
I have not driven over this bridge
I have military orders stating I was not here!
Not to mention that my car was not in VA until here recently ( ) as my car sat in NC while I have been on military orders
AS I don't mind paying a FLAT TOLL for whomever may of driven my car thru the toll bridge however no notice given to me then giving me a penalty for something that I honestly think is a mistake on business part is not right
The SNJB is charging me $plus $in late fees through the collection agency, LES, despite the fact that neither agency has ever contacted me
The SNJB is charging me $plus $in late fees through the collection agency, LES, despite the fact that neither agency has ever contacted meAs a resident of TN, I was unaware of the SNJB billing policy and procedure when I visited in the summer of I had no prior experience with this pay by license plate systemI first learned about the charges when my credit was checkedI have never received mail, phone call, or email regarding the chargesI first contacted the SNJB on 2/8/The SNJB read the mailing address that they had on file, and it turned out to be incomplete as it was missing my apartment numberI informed them that because the apartment number was missing, I never received the billDuring our conversation, they refused to remove the charges, and told me to contact the collection agency, LESI called LES, and t
Violation, despite sending all pertinent documents is still being forced to pay fees associated that should be dismissed
Received collections statement years after violation occurred in May and June of Sent all documentation to account management collections and was directed to contact snjb for further information on accountReceived letter stating account with account management was relieved due to sufficient informationAccount in suspect was in good standings for past years with active transponder,vehicle plate, and funds all appropriately set upContacted snjb with good attitude and sent all documentation required to dismiss toll violation but was informed had to pay administration fees that were inaccurate and they were unable to send me a bill with totalsThen after several calls to a different collections that snjb had insisted had my account because in order to pay the toll the business has to have the accountI have spoke with I pass and the collections agency
SNJB customer service center charged me a *** administrative (late) fee for a bill I paid on time
Account number XXXXXX
Invoice number XXXXXXX
Invoice Date - 8/16/Total amount due ***
Due date 9/15/
Check sent to SNJB (check #1142) *** - 9/9/
Check received at SNJB Cust service Ctr - 9/18/
(so it took them days to receive the check??)
New invoice 9/16/- *** (wrong because they cashed the *** check and did not apply a credit)
I want the entire amount due dismissed, because I sent the *** check in a timely manner, and SNJB delayed receiving the check until after the due date
They don't know what is going one until they send you to a collection agencyThey send your account to several collection agencies
They had been sending the invoices to an address where I don't even live and then they stated it's nothing they can do about it because you have been sent to collectionI tried to explain as well as provide the collection agency they hired with documentation that DMV had the wrong address, they were not trying to hear it and ask that I just pay what is owedSo after hours on the phone, and *** later, they stated I still had an outstanding balance with a collection agency that stated they will not collect the funds because they were turned over to another collection agencySo this left a loop hole in the process where you will still have an outstanding balance and your tags will be on hold
Evelyn was the nastiest person I ever spoke with,she basically told me to go online and pay something that I already paid, I asked her why would I pay
I was sent to collections for a charge back in September of and my ezpass was active the entire time
Back September 29, I crossed the Jordan Bridge with my active ez-pass and apparently their equipment failed and did not recognize my passTherefore they sent and invoice in the amount of *** Just last month I received a collection notice in the amount of *** from The Jordan BridgeI of course was confused because I have had an active ez-pass for over years with no problemThey informed me of what the charge was from and provided me with the invoiceI moved to Virginia Beach August of and they were sending the invoice to my old address in Michigan where I have not lived for almost yearsThe first call I made to customer service for the Jordan Bridge, I was informed I only have days to dispute the charge after that there is nothing they can do accept having me send my ez-pass records and they would review, but no promisesI did not find this acceptableI
Account sent to collections agency when proper notice was not sent to customer's addressCustomer would be happy to pay tolls, but no exorbitant fee
I briefly lived in VA before moving out of stateI had the grave misfortune of crossing the South Norfolk Jordan Bridge twice in May of I did not know that there was a toll; apparently, the price was *** for having crossed, *** in total; I would have gladly paid this amount had I been informed of this balanceI, however, did not receive notice of these unpaid tolls until I got a letter from Professional Account Management dated DEC 19th., stating that I owed *** *** in fees for tolls that were under *** All I ask is that my original account be restored to SNJB, so that I may pay the original amountI did my due diligence as a citizen of the United States of America by registering my vehicle with the DMV when I moved to my new stateI should have been receiving these so called correspondence at my GA address, where I've
I never received info regarding my car crossing the bridge I never drove my car over that bridgeThe company now says I owe *** when the fee was $
I received a call from a collection agencyThey left a voicemailI called them back and they said I owed *** on a bill from my car going over the south Norfolk Jordan BridgeI asked when the date of me doing so was and she said August I explained to her that I never received a bill for the incident and I never seen pictures of my car or myself drivingShe gave me the number to the Norfolk bridge companyI gave them a call and asked what it was aboutthey gave me different info stating the incident happened September They stated that they do not have a picture of me driving and that the original fee was *** I explained to them that I would need more info and/or proof of me drivingI said I was willing to pay the ** right then but could not pay the *** without the proper documentation or proofThe lady I spoke with tol
SNJB charges me and never sent me a billNow my account is in collections and the collections agency never sent me a bill
I called DMV to find out why I had a stop on my registration renewal and they tell me South Norfolk Jordan Bridge places a stop on it because of unpaid tollsI NEVER received a billThe address that they confirmed they sent it to I wasn't even living at and DMV had my updated addressSNJB then gave me theUnvwr to the collections agency they sent it to and the collections agency didn't even have my right previous address when they confirmed where they sent my bill to! Why would I let a *** toll fee accrue *** in fees? Now I have to pay *** ** get a stop removed from my registration which is now expired thanks to SNJB AND I have to pay a *** late fee to renew my registration because of SNJBA rep with MRS also confirmed with me that certified mail was sent to an address that I don't even live atDMV AND USPS has my updates address so neither company did
I paid tolls and they have not lifted the hold on my vehicle
I've been talking with Ms*** at SNJB about my tollsWe discussed that I wanted to dispute them, but due to time constraints I paid them all down to a zero balance Now one of their collection agencies named *** *** *** did not close the account correctly, but showed the amount that was reduced paid in fullSNJB would not take the hold off of my vehicle even though they knew I had paid all account balances as askedNow my registration will expire and I have to get a rental to get back and forth to work and I have to pay the late charge due to it being lateAll because no one knows how long it will take to get one account correctedAll I ask is that they lift the hold off of my registration
The SNJB mailed a $bill to an incorrect address in I am now receiving a notice from a collections agency for $
I am disputing the attached bill of $59.00, LES# XXXXXXXX, SNJB Account #AXXXXXXOn April 25th I moved from *** *** *** *** *** ** XXXXX to my current residence at *** xxxx *** *** *** ** XXXXXI updated all of my information with the DMV at that same timeOn September 30th 2013, I crossed the South Norfolk Jordan Bridge (SNJB)An invoice was mailed on October 3rd to *** *** *** I had not lived at that address for over five monthsMy address had been updated with the DMV on April 27, 2013, as my drivers license states