Southern Funding Mortgage

This is in response to the letter we received dated August 17, concerning [redacted] I must advise you that American National University is bound by the provisions of the Family Educational Right to Privacy Act (FERPA) which, among other things, prohibits the release of most educational information, including financial records, about a student to third parties unless specific, written authorization is received from that studentI regret that the college cannot provide further details about [redacted] ’s student account, but the provisions of FERPA are quite clear in that regardShould [redacted] desire that we provide you with detailed information concerning his financial or other educational records, he must specifically authorize us in writing and we will be glad to supplement this responseRegards, [redacted] , Executive Vice President Legal and Regulatory Affairs

I must advise you that American National is bound by the provisions of the Family Educational Right to Privacy Act (FERPA) which, among other things, prohibits the release of most educational information about a student to third parties unless specific, written authorization is received from that student Unfortunately a complaint to the Better Business Bureau does not constitute such authorization and accordingly the information we can provide about the student's educational record, including charges and adjustments to his student account, is limited If the student can complete the form below we will be happy to respond further Thank you Student Consent to Disclose Records The Family Educational Rights and Privacy Act (FERPA) is a federal law that protects the privacy of student education records and requires that students specifically authorize American National University to release certain information from their records if they wish it to be provided to other people or to outside agenciesThis form provides the means by which students may authorize the release of information to other parties Refer to the American National University FERPA Policy located in the University catalog or on the University website ( [redacted] ) for more information

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Business has responded and resolved to my satisfaction Regards, [redacted] ***

We are sorry for the experience you encountered in your call with Apollo Since the warranty was not with Apollo; but, with the manufacturer and was not originally installed by Apollo our Customer Service Specialist was not fully aware of how the warranty situation applies to your systems and should not have attempted to answer your question without seeking a person here to provide an accurate answer during your initial call In addition, the Customer Service Specialist should have communicated our service schedule to you in a more accurate manner Apollo Care Customers are guaranteed hour service when their systems shut downIn some cases this requires us to reschedule or delay callsWe do everything possible to accommodate all customers; but, there are times when re-scheduling or delaying calls are requiredWe are sorry for the inconvenience that is has causedPlease let us know if we can be of any further assistance

Again, we're sorry we could not come to a satisfactory solutionWe would love to be able to run a profitable business at the rates described in the response, but the simple fact is that to deliver the level of responsiveness and caliber of technicians and plumbers that our customers have demanded of us, we just cannot do itWe'll gladly refund the $ to [redacted] We do not want him to feel that he was misled or taken advantage of in any way

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe money has been refunded to the VA Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is probably the best offer I'm going to get Their accounting of the facts are not accurate, as they never checked the flow of the main line after the initial snaking, and the camera prior to water jetting showed that the line was fairly clean (before they jetted it) It was only the branch floor drain that was still backing up after Apollos work (also the only part that was causing problems before they did anything) Again, they put the snake in the main line once, took it out, cleaned it, and told me I needed a water jetThey also wanted to jack hammer my basement floor before I had a second plumber fix it in minutes.But, I highly doubt they'll offer anything more than the $(which is the total it would have cost had I called the second plumber first, as opposed to $to Apollo, which I'm still losing) Regards, [redacted]

We understand the frustration that Mrs [redacted] hadThe final issue being that the system installed by another contractor has been mismatchedThe outdoor system is designed to run with a different refrigerant than the indoor systemWe have reached out to offer her a credit towards a repair or replacement for work done with another company and suggest that Mrs [redacted] contact a company that she is comfortable handling her issue We have left a message with Mrs [redacted] and are waiting on word back to resolve the issue

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached the appropriate form, in order to get requested informationI never agreed verbally or in writing as to any type of payment arrangementI made payments while trying to get them to do the "right" thing I have not even attended classes there in over years Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

This is a response to the claim associated with the ID of [redacted] from [redacted] Dear Mr [redacted] I would like to apologize for the frustrating experience you had regarding your recent drain callAt Apollo we strive to provide our customers with the highest level of customersatisfactionWe have reviewed the service calls along with pictures of the roots and cracks in the main building drain taken by the technician that was onsiteWe attempted to restore flow to main building drain with a cable, which was unsuccessful due to root intrusion in the sewer lineDue to the fact that flow to the main building drain was unable to be restored with a cable, we recommended and completed the Hydro Jetting processWe jetted from the main stack clean out to the city right of way, and restored flow to the main building drain.We believe that there was a distinct separate issue in that the branch line from the laundry was also obstructed - we attempted to clear this line from the floor drain and were unable to restore flow due to limited access and the existing condition of the pipeWe made no charge for this additional drain attempt, but do feel it would be fair and reasonable to reimburse the cost of $to Mr [redacted] that he paid to another contractor that was able to successfully clear the remaining branch laundry line.We would also be happy to have our camera technician make a complimentary visit to show Mr[redacted] the condition of the building main drain line

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I originally requested for Apollo Home to help with the expense of a system installed by another company. They told me they absolutely would not do that and they have absolutely not reached out to me regarding this issue. I would like to resolve this however I do not appreciate their dishonesty regarding the situation when it comes to their response on your website. I have reviewed the response made by the business in reference to complaint ID ***1, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached is a signed release
form
Regards,
*** ***

APOLLO09/28/2015Apollo Heating, Cooling, and Plumbing Tennessee AveCincinnati OH, 45229 Dear Revdex.com,In response to complaint id#***Dear Revdex.com,After review, we have decide to refund the back to the customer’s credit cardCustomer satisfaction is our top priority.Thank You, Apollo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, although I don't think they are operating under the law
Regards,
*** ***

We have reached out to offer Mrs *** and offer her a credit towards a repair or replacement for work done with another company Dates of messages left were 9-6; 9-8; 9-& 10-and have not heard back to resolve the issue We can discuss the offer with her once we are able to make contact

Thank you for the feedback on the service request to clear your kitchen sink drain. Knowing about our customer’s experiences allows us to improve our services and to make corrections when things don’t go well. We are sorry that we were not able to clear the line. The plumber did
attempt to open the line and also was able to quote repairs to install a clean out in the basement and repair the trap under the sink. Also, it is Apollo’s procedure to review the Drain Clearing Authorization form which provides our customers with an understanding and expectations of how the drain process works In speaking with Mrs *** she has stopped payment on the check and once knows the fee for the stop payment we will refund that fee. Please call our customer service manager, Mike ***, at *** regarding your cancelled check

We spoke with Mrs *** regarding the issue she encountered and apologized for the situation that arose The quote of $that was presented for repair does include installationIt also included upgrades to the operation of her current system to allow more efficient operation and extend
system life The technician did not provide a break out of repair and upgrade components We are refunding the $trip charge to Mrs ***'s satisfaction

Thank you for writing & letting us know of your experience We understand that the investment for professional reparis can sometimes be more than what’s expected Your proposal for repairs takes consideration of having a licensed & insured plumber diagnosing the issue, installing
the equipment, and standing behind the services that are purchased Afterward in the unlikely event of an issue we are available for service 24/ While the average contractor may provide a lower quote, they likely pay their plumbers about the same, likely purchase parts & materials at about the same rate, & one has to ask what they’re leaving out to arrive at that lower price Is their price lower due to a lack of experience, licensure, insurance, quality of the material, availability to respond in an emergency, or a combination of one or all of these things?Please reach out to my customer service manager, *** at *** and we'll make things right for you

Mr*** has requested copies of the disbursement forms for 11/28/2011, 3/5/2012, 6/4/and 9/3/We will be happy to provide Mr*** with the requested documents and mail to his address. Thank you,*** ***