Southern New Mexico Collection Bureau

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID 11635398, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our roof that was put on in January of 2016, leaked again for the 7th time last night after the second sub-contractor was out here to replace all of the flashing and an area in a valley. Winter is coming and if this roof is not right we will have worse issues with snow melt. So far we have been lucky and have not had interior house damage. This company has had ample time to make this right and this is not acceptable performance from a roofing contractor. We need help holding this company responsible for the work they did on our house. They provide a lifetime guarantee on labor parts and materials. I have it in writing. If this roof cannot even go a few months without developing a new leak how will it last a lifetime. After 11 months of headache and hassle with this brand new roof and this company, I do not trust this roof at all and do not feel any of the work done was done appropriately. I think it is time for them to step up and put their money where there mouth is and replace my roof again. Only this time they need to hire a sub-contractor that will do quality work and not be either incompetent or negligent.Desired Outcome: Honestly at this point I would like them to tear off the whole roof and start over with all new parts.

We have cancelled Ms. Brandt's order and there will be no fee for cancellation.

This install was completed on Sunday November 1st.  I apologize for the delay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11696979, and...

find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have had appointments in the past that were canceled. I do not want to drop this yet. I will not be satisfied until the work is complete and the contract is honored.
Regards,
[redacted]

Our Superintendent [redacted], Vice President, [redacted] are schedule to meet with Mr. [redacted] on 1-8-18 between 8 and 9am

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11414395, and have determined that this proposed action would not resolve my complaint.  For your reference, details of...

why I am rejecting this response appear below:There has not been any attempt on the part of Hanson's to resolve our issues and they were paid  for work that was not only defective, but damaged our roof and created many problems. In addition, due to their  refusal to correct the problem, nor discuss a solution, (warranty and guarantees were ignored by Hanson's) we were forced to hire another contractor to remove Hanson's gutter guards, clean the  gutters which had (20 gallons of waste in them), which were supposed to be cleaned by Hanson's before installing their gutter guards.  The new contractor then properly installed gutter guards which caused more expense for us. We are Senior citizens and do not want this to happen to other unsuspecting customers of Hanson's. 
Regards,
[redacted]

We will reach out to try to come to resolution on this matter.  Our Vice President has a call in to him.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11696979, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
 had a previous complaint with this company on the quality of work that was done on our siding and them not honoring our contract. They set up an appointment for crew and the superintendent to be there on 10/4/2016 to take care of our issues. They both showed up but at different times so they didn't discuss what needs to be done. I let the crew know what I wanted fixed. They were able to fix one of the windows but only because he had the material left over from another job. No one ordered the material that is needed to repair the mistakes. This is the third time this has happened with this company. I have been dealing with them since January. I still have not gotten any discount on the job. I was told on two separate occasions by [redacted], the superintendent that our job should have not taken more than 3-5 days to complete. It is still not done and it has been 10 months.Desired Outcome: I would like my siding fixed and I would like some money back for not honoring their contract. And it would be nice to be able to talk to someone that will do something.

We have a service apt set with [redacted] on August 8th.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11711334, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am...

rejecting this response appear below:They have finally scheduled an appointment after much grief but refuse to sell me the piece of the window that I need which is a piece Not the full window and will only do the work for 500+ dollars for a piece that is made to be removable again I could put the piece in myself but just need that piece and they refuse to sell it to me.Regards,
[redacted]

We did a service for [redacted] on 6-10-16.  It was reported that the tub was peeling, however, it turned out that it was just dirty.

This was resolved on 9-24-15.  Customer was given compensation per agreement with Vice President, [redacted].

I spoke with [redacted] today.  They did receive their refund check in the mail today.  This should be considered resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11133033, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I am rather disappointed however that the project was canceled instead of Hansons contacting me and explaining the situation.  Instead of just cancelling the project, they should have contacted me with an updated estimate and then proceeded from there. 
Regards,
[redacted]

Service is set for 2-24.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11506628, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will...

consider this complaint resolved. Since filing the complaint. someone form the main office in Detroit responded, the following day several more that I had been unable to reach, responded. They claimed that the initial problem with the manufacturer of the windows had been resolved and repaired the screen, and replaced the seal on that one and one other. All has been completed to our satisfaction and will sincerely consider doing business with Hansons again.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10805063,...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
I did speak with [redacted] but don't consider this issue to be resolved yet. As of today I still don't have a window that opens and several windows need to be retrimmed/inspected/caulked.  Once these items have actually been corrected then I will consider this issue resolved. Just giving me a date of when the window might come in doesn't help me. As [redacted] explained, the window will still need to be inspected by them and then a service date setup up. None of that has been completed at this point.
Regards,
[redacted]

I spoke with Ms. [redacted] today and she is willing to accept tickets to Monster Jam.  They will be sent out.  This complaint should be resolved

Today, November 9th, there is an installer performing the service at [redacted] home.  My Superintendent, [redacted] is also there verifying that everything is being done correctly.  She will receive a call from our Service Dept tomorrow to make sure that she is satisfied.