Southern Retreats

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Contract was signed on 8-23-17I was told in approximately days my advertising would be printed and shipped to the places of businessOn 9-5-17-98-17I received more than phones calls from their business trying to know all the sudden upgrade my contract and requesting I spend even more money with them At this point I had looked them up and found several websites listing their practice as scam and this was common practice so I began asking for my money back and they refused and said they had days from signed contract.I realized at this point I was not going to get my money back and went ahead and filled out all the proper channels of fulfilling the needs to get my print ad readyWe then agreed on the image they made and then went back and forth until mid November about the write up they did It was horrible I was told they were the “best writers and advertisers in the business”Many times it took 3-emails to even get them to respond to a simps change During this I continued asking for my money back No one would ever answer the phone REBUTTAL ABOUT 11-13They said they EMAILED SHIPPING DATESThis is 100% false! Nothing has every been completed, printed or shipped.You will see below the only communication I had with them on 11-is complaining about the write up and how I had not been given any response in my request of revisions Note they claim that revisions will continue until customer is 100% satisfied-------- Original Message --------Subject: Re: The Table Times Article [redacted] From: [redacted] < [redacted] @ [redacted] .com>Date: Mon, November 13, 5:pmTo: [redacted] @thetabletime.com That’s no what I asked.Also I’ve not given any approval on my write up and haven’t heard back when I complained about how it was written.So again.....how soon until I can get my money back? [redacted] www[redacted] .comwww[redacted] .com/ [redacted] On Nov 13, 2017, at 6:PM, < [redacted] @ [redacted] .com> < [redacted] @ [redacted] .com> wrote: It usually takes approximately to days for the books to be printed as we get 100% approval on every ad and article before printingYou will get a hard copy of the book sent to you in the mail at the same time the restaurants gets their shipment We do quality control with each restaurant, to make sure they're on the tablesIt normally takes us business days to verify the restaurantsYour year starts when the last restaurant is verifiedIf you have any other questions feel free to send an email or give us a callThank you, Customer Service The Table Times(800) 264-Ext 426-------- Original Message --------Subject: Re: The Table Times Article [redacted] From: [redacted] < [redacted] @ [redacted] .com>Date: Fri, November 10, 8:amTo: [email protected] How close are we on just getting my money back??????? Sent from my iPhone On Nov 1, 2017, at 5:PM, wrote: Attached is the revised copy of your Article proof with your outlined changes madeIf you see anything else you would like changed or revised, please let us know as soon as possibleOtherwise, if you approve this version of your article please reply with I agreeThank you, Customer ServiceThe Table Times(800) 264-Ext -------- Original Message --------Subject: Re: The Table Times Article [redacted] From: [redacted] < [redacted] @ [redacted] .com>Date: Mon, October 30, 10:amTo: [email protected] The article repeats itself almost word for word from page one to the end of page two.So yeah I would say a lot of work needs to be doneSent from my iPhone On Oct 30, 2017, at 12:PM, wrote: Hello, Attached is a preview of how your article will appear when the publication is printedTO KEEP PRODUCTION SCHEDULE, if you would like to make changes to your article we must receive changes within weeks of this email being sent or it will be approvedIf you approve your article proof please reply to the email "I Agree" as soon as possibleIf you need more time please email or call our customer service department at our number listed belowThank you, I continued sending emails requesting my money back and would get no reply I stated that I would stop payment through credit card and once I called my credit card company the payment had obviously already been process 8-and there was nothing they could do They recommended I contact Revdex.com and Attorney General of Oregon December, 2017THERE WAS ZERO EMAILS OR PHONE CALLS THE MONTH OF DECEMBER LIKE THEY CLAIM! ABSOLUTELY NONEThe phone call they reference on Dec 7, occurred Jan 12,and emails below lend proof to that1-12-18For the first time I believe since August I spoke with Sarah over the phoneI explained we had finally reached past days and I wanted my money back SHE AGREED and asked if I would like a check mailed or credit to my card I asked which would be quicker and she said credit card She said 7-business days to processSo I had an email trail I sent them an email that day upset it would take that long:On Jan 12, 2018, at 9:AM, [redacted] < [redacted] @ [redacted] .com> wrote:It has now been well over days Your customer service is a joke I want my money or Im going to the Revdex.com and lawyerI was just told it would be another 9-days to return my money on credit card and that is unacceptableYou guys have held my money for an insane amount of time I want my money back TODAY [redacted] On Jan 12, 2018, at 10:AM, [redacted] < [redacted] @ [redacted] .com> wrote:I have now filed with the Revdex.com.I want an email stating that my money IS being returned today On Jan 23, 2018, at 3:PM, [redacted] < [redacted] @ [redacted] .com> wrote:I was told days ago that my money would be returned in 7-days.PLEASE let me know where my refund is How can you guys do this to people??????GIVE ME MY MONEY BACK! Shortly after the last email I called in again and got voicemails Eric Land, the original sales person that sold me this on Aug 23, called me back and I explained we were well past days and I had still not received my money back I asked if that was still true I should receive it and he said let me get you over to customer service I left them a final vm stating I was waiting for my money You will not find a single time in any emails have I used offensive language with this company If I was upset back in August after finding them listed on some scam warning sites then I apologize I do not recall any words that I did or did not useRegardless of language used or not used I am still entitled to a refund and their refusal to accept calls form me or wanting to deal with me should further show that I need my money backOn their contract it states the following: Contained in this contract is the entire agreement between the sponsor and the CompanyThe Table Times will not be held liable for agreementsverbal or otherwise not contained hereinThe Table Times liability is limited to the amount of the total saleSponsor agrees to send The Table Times ad& article copy within business daysFailure to do so gives The Table Times the right to create Sponsor’s advertisement & article The duration of thesponsorship begins when the ad & article are delivered to the host, which The Table Times estimates to be approximately no later than days fromdate of the signed contractAny unpaid amount per contract, gives The Table Times the right to withhold delivery of ad & article to hostActual ad &article remains the property of Sponsor which The Table Times have helped create, created or resizedFinal acceptance of contract made in OregonCity, OR _______We are now well into days and I have still never received a final write up with them and the advertising has NEVER been printed and shipped to me or the locations they told me they would be sentThis is beyond ludicrous and I want a full refund of $ [redacted] Veteran, US ARMY 92-I put that because maybe we should look into their past to see if they go after veterans Sincerely, [redacted]

The booklets were delivered to the restaurant on 2/1/They were verified by 2/8/We have given this client a $dollar refund for the delay in print due to other advertisers not promptly getting in their artwork and article on timeThe year starts when the booklets are delivered to the restaurants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .I received a refund from this business, which was my desired goal and a reliefHowever it was dealt with poorly, I was lied to, and I would not want to wish this experience on any other small business ownerThey have blocked me from their social media accounts, which is fine, but the statement I made there is nearly identical to the one here on the Revdex.com (I know this, because it was copied and pasted).If you are considering using this company, research them throughly, and also a company called Production Media Company, which their owner, Jamie Beagle previously worked at - before giving them your hard-earned moneyI would hate to see someone else lose $because of mis-representation on the part of The Table TimesThank you, [redacted]

Complaint: [redacted] I am rejecting this response because: First, I requested a full refund and stated that I did not wish to participateThey completely ignored thatSecond, I have not received a refund of any kind from themI just checked my credit card statement and I have not received a $credit Sincerely, [redacted]

This lady's response is a flat out lieHer response to canceling was:Hi!I just bought a space in your booklet this morning and have been doing some researchI would like to cancel my paymentI thought that I had purchased placement that would guarantee my business was on the tables of these restaurants, but it seems that it’s actually not what I thought.Please let me know that my order has been cancelled.Thanks,*** This statement is an absolute lie so we had to do our due diligenceSince then, this lady has been very unruly and even calling our company names on different social media platforms to the point where we are going to turn her over to our legal departmentHere is our response back to her:***,Here is your refundThe reason it took so long was your response for cancelling and we had to do our due diligenceWe have signed contracts with the restaurants in question for The Table Times to be placed on the table tops for one full yearWe do over 30,transactions a year and are an A+ on the Revdex.com with over a 99.99% satisfaction ratePlease look for us in the restaurants this year and keep us in mind for next yearOur President Jamie Beagle is a guy, not a girl, it happens all the timeHe left that other company over years ago because or their track record of not print anythingAt The Table Times we believe in integrity and our productWe do everything in house; sales, design, printing and shipping I hope you have a wonderful rest of your year!Transaction Successfully RefundedTransaction ReceiptMerchant:The Table Times Inc - (Oregon City, OR)Date/Time:12/14/1:25:PM PSTTransaction ID: [redacted] Transaction Type:Card RefundAmount:-399.00Credit Card InformationCC Type:VisaCC Number: [redacted] Processor:Payline-VitalBilling Information [redacted] *** Shipping Information,Order InformationOrder ID: [redacted]

Both the numbers are on our Do Not Call listThere is three different business names that we know of now We never want to come off as harassing anyoneOur apologies to the [redacted] family

Complaint: [redacted] I am rejecting this response because:I’ve spoken to the business owners and been to the establishments, books are not there nor were they received Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The Table Times has completely misrepresented themselves As of today, I did, finally, receive an email indicating that a refund was given; however, I have not seen that on my credit card as of yetI suspect the ONLY reason I am now seeing anything being done is because they received my complaint to the Revdex.com The ad The Table Times claims to have created for me was awful and so I created my own and sent it in on time along with the article itself The Table Times put very little time or effort into creating an ad for me On December 29, Rocky M [redacted] told me that I had won a dispute over the charges with my credit card company and that they were "not giving me an additional $because that would $and that isn't how it works"; however, I never disputed the charges After requesting the document that The Table Times claimed to have from my credit card company stating that I had won a dispute, The Table Times called back apologizing and told me that another [redacted] in Canada had made the dispute with her credit card company It was on December that I was told my refund had been overlooked and that I would receive and email on December showing a refund to my credit cardThat did not happen The Table Times states that they issued a check on December 20; that is simply not true! The Table Times told me in July that the booklet would be out in September of 2016; I did not hear anything from them to alert me to the fact that they were running late; there were no courtesy calls, emails or even a note in the mail stating that they were still working on the publication, but that it would be released at a different date The Table Times contract states very clearly that they will print an ad that they create if the business does not respond with an approval or submit their own design within the time specified, which I believe was approximately two weeks so I have a hard time believing that they were waiting for months on other businesses to approve their ads Also, The Table Times has been doing business in Fairbanks, AK for a number of years; I know this because I created ads for my husband's business two years in a row It was only because I had worked with The Table Times in the past that I agreed to use them for my own business, but that won't happen again They have gone out of their way to deflect blame on my, the customer, as well as their other customers in Fairbanks which is very unprofessional If my refund shows up on my credit card then great, but dragging everything out and then looking for ways to put the blame on me is insultingSincerely, [redacted] ***

THIS IS NOT A CLIENT OF OURS If a company ask to be on our Do Not Call List, we put them on there this guy has multiple business names We put [redacted] with two numbers [redacted] and [redacted] on our Do Not Call List, when asked by him Then we contacted another company called [redacted] which [redacted] owns too He was upset we called him, we had no idea he owned [redacted] also We added [redacted] to our Do Not Call List immediately If he owns any other company's if he could let us know, so we do not contact himThe National Do Not Call Registry applies only to consumers; business phone and fax numbers are not covered by the registryWe wish Mr [redacted] future successes!

Complaint: [redacted] I am rejecting this response because: This response is an out right LIErecorded calls where made by the same person stating at the beginning of each call was that they "Wanted to talk with the person in charge of [redacted] for an exclusive offer being given only to this company." At anytime during all of these calls, there was NO mention about [redacted] Furthermore, I am not a client because I would not pay them the asking scam price amount of $therefore I am at that time a prospectWhen I asked Phill as to how he found me in the first place he indicated that he grew up and graduated from the area and found my company "Online" so he Cold Called meThis company is negligent as they have no recording devices in place to comply to soliciting "OPT OUT" procedures confirming that they "Accidentally called" me a total of five times Phill stated on the phone the area restaurants that would be given my publication marketingI went to of the said restaurants and asked the manager/owner if they have heard of "The Table Times" based in Oregon City, OR and they stated that they have never heard of themThat is why this is a scam! This has to be a matter of public record to alert the public of what Phill stands for in his position - as a person and this company's authentic outlook to the community Sincerely, [redacted] ***

On 9/08/17 Our GM Phillip J [redacted] called back [redacted] , Owner of [redacted] , to sell him our last two spaces, since he had already purchased one. We can give a special discount for the last two spaces to close out the project. For this the customer got upset started cursing at Phillip... J***. At this point Phillip sent [redacted] to Sarah in Customer Service. Sarah C [redacted] (Customer Service Manager) "As soon as I tried to talk [redacted] said something about BBB and also ripoff report, at which time I explained we have thousands of clients. He then asked if I was going to refund his money and I said no and tried to explain. This is where he became irate. [redacted] called me a [redacted] *** and a [redacted] ***, so I then ended the conversation telling him he was cussing at me we can no longer speak due to his threats and foul language, He then left a voicemail giving me 24 hours to refund his money or he was going to a lawyer and going to write bad reviews on our company. He also stated he was going to be stopping his payment through his credit card company. 9-8-17 Jamie B [redacted] emailed [redacted] "I appreciate your due diligence however we are an accredited business with the BBB and are an A+. Over the last 3 years we have had 12 complaints, when considering we do over 30,000 transactions a year, it extremely minimal. We have over a 99.9% satisfaction rate. We are not in the business in asking our clients to write us good reviews. I can give you referrals that have renewed with us, year in and year out. We have also noted your vulgarity to our employees over the phone and have it on record. Using such language as a professional is not tolerable in any means. As always we wish any business success and have a wonderful rest of your year." 09/08 [redacted] emailed back "I never gave verbal or written ok for this transaction" Jamie B [redacted] emailed him back "You absolutely did. Below is your electronic signature we have from you. We would appreciate if you would handle this in a professional manner. Let us show you what we can do. There is a clause in your contract, if we do not fulfill it in approximately 120 days you can and will be refunded. Your next step is to send us any artwork you would like to use and to fill out the questionnaire for your article. This will be noted as well." 09/08 [redacted] emailed in when he clicked on the link to say I agree, he meant to say I do Not agree. I replied back "When you click, our sales person makes YOU type in your full name, which you did. Then you gave your payment information. It doesn't make sense whatsoever. All were asking is for you to follow through with what you signed up to do, that's all, nothing more. Thanks for your time, we look forward to seeing your artwork and questionnaire." 10-30-17 [redacted] emailed wanting to know what’s going on. Sarah C [redacted] replied by sending him his preliminary proof for review he did not receive the first time, and the questionnaire link to fill out that was included with the original receipt for records. 11-13-17 EMAILED SHIPPING DATES 11-16-17 Sarah C [redacted] , got a message from [redacted] saying he is stopping payment through his credit card company said to halt everything . 11-16-17 Sarah C [redacted] ; [redacted] emailed in asking for refund. I am not responding again as I’ve already told him it wasn't an option and we are waiting for his credit card company to send us paperwork. I am not calling him as he is verbally insulting when I speak to him 12-07-17 Sarah C [redacted] ; [redacted] called in and said that it had been over 120 days and he had in writing that if the book wasn't done in 120 days he would be refunded his money. Told [redacted] it is approximately 120 days. The first year, everyone has to approve their artwork and article and we were waiting on him and his business to make changes to preliminary proofs. We want the ad and article to look exactly what he wants it to look like. We Professional Staff Writers and Graphic Designers that can do anything the customer wants.Due to the timeline of the project not being breached, we will not give [redacted] a refund.Due to the graphic nature of this business owner's vulgarity towards women, The Table Times would like to make a counter compliant and have the business owner investigated for sexual harassment and misconduct in the workplace.

The Table Times has reached to [redacted] , the owner of [redacted] A refund check has been issued and mailed to [redacted] [redacted] is also getting a free year in the next edition of The Abilene Table Times which comes out in the middle of September

Complaint: [redacted] I am rejecting this response because: From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Monday, October 23, 8:AM To: Complaints < [redacted] @theRevdex.com.org> Subject: complaint # [redacted] Good Morning, In regards to complaint # [redacted] , we have yet to receive compensation from the business and it has been over a month since we have "ACCEPTED" their response to give us back $of the $they ripped us off forPlease advise on what to do nextThanks [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBUT I must add that we have been called two more times since this complaint!!!!!! I hope this is the end for me and others.Sincerely, [redacted]

The Table Times apologies for any inconvenienceIn Wilmington, NC we contracted with restaurants to hold The Table Times on their table tops for one full year Here are our restaurants, contacts and notes: [redacted] [redacted] Supporting DocumentationRedacted by Revdex.com staff [redacted] The Table Times is not designed to be taken off the table, but it does happen This is what happened to of the restaurants after contacting the restaurants in question We have signed ironclad contracts with each restaurant to hold The Table Times on their table tops for one full year We have changed our policy at The Table TimesWe now have put PLEASE LEAVE ON TABLE in red on the front cover and back cover of the bookletWe also created three new customer service positions within our company that calls the restaurant Owners/General Managers every business quarter to make sure they have enough on hand for each tableWe automatically do a reprint after months and we include an article for the restaurant about their establishment on the inside cover of the book We do over 30,transactions a year, that is why were an A+ on here for a reasonWe have a 99.99% satisfaction rateMost of our restaurants do what they say their going to doPart of the service the consumer purchased was access to The Table Times professional graphic design team for assistance creating an original, custom advertisement which is the consumers to keep and use however they would likeWith one of the restaurants closed and two restaurants not standing behind their contract and design services rendered, The Table Times have decided to refund [redacted] $Half of their total cost and to give them a free year for the inconvenience and for us to prove our services

On the dates between 04/30/& 05/05/The Table Times entered into acontract with the Owners & General Managers of Restaurants in Abilene, TX.Please find enclosed on pages 1-the USPS receipts of delivery of product to restaurants,electronically signed contracts, and a printout of an email string between Business and saidRestaurants which specifically shows that the Business sent an attached copy of thecontract to hold The Table Times for one year on the table tops of each RestaurantTheBusiness' email requested that the Restaurants review the contract and then to replying "IAGREE" and that is an electronic signatureThat same email string shows that theRestaurants Owners & General Managers replied "I Agree".The contract states Electronic counterpart acceptance is effective in leiu of signatureTheRestaurants' email reply constituted an electronic counterpart acceptanceTherefore, theRestaurants clearly accepted the terms of the contract.The Consumer purchased an advertisement which includes a full color display adand a word max article to be on the table tops for one year in restaurants in hisarea.Please find enclosed on pages 19-the contracts and a printout of an email stringbetween Business and Consumer which specifically shows that the Business sent anattached copy of the contractsThe Business' email requested that the Consumer reviewthe contracts and then to replying "I AGREE" and that is an electronic signature, tocomplete the purchaseThat same email string shows that the Consumer replied "I Agree"and his name.The body of the email it states Review it and return confirmation that you agree to ourterms on the attached agreement by faxing back the signed agreement to (866) 208-5611or you can reply confirmation to customer service at [email protected] byreplying "I Agree" and that is an electronic signature.The contract states Electronic counterpart acceptance is effective in leiu of signatureTheConsumer's email reply constituted an electronic counterpart acceptanceTherefore, theConsumer clearly accepted the terms of the contract.Part of the service the Consumer purchased was access to the Business' professionalgraphic design team for assistance creating an original, custom advertisement and accessto our Staff Writer for writing the article.Please find enclosed on pages 27-the printout of a few email string showing the designprocess between Business and ConsumerIn addition, please find on page the time theart work and article process took to completePlease find on page his approval onAugust 26th 2015.Whenever it is our first year in a town, everyone has to approve their ad & article, so it cantake 4-months to get deliveredThe Table Times booklets were delivered to the host on09/21/which is days after signed Consumers signed contractIn the contractwhich is electronically signed, it states The duration of the sponsorship begins whenthe ad & article are delivered to the host, which The Table Times estimates to beapproximately no later than days from date of the signed contractdays iswell within the day proximity.The Table Times sends an unlimited supply of booklets to each Restaurant for freeWestart by shipping each Restaurant times the amount of bookets than tables they have, incase one gets taken from a customer at the restaurantThe Table Times is not designed tobe taken off the table, but it does happenThis is what happened in Abilene, TX aftercontacting the restaurants on our lineup.Since this has happened we have changed our policy at The Table TimesWe now have putPLEASE LEAVE ON TABLE in red on both sides of the bookletWe have also created aposition within our company that calls the restaurant Owners/General Managers eachbusiness quarter to make sure they have enough on hand for each tableWe as well givethe Restaurants an article about their establishments on the inside cover of each booklet.The Consumer claims that we did not have a contract with the restaurants which is false.The Consumer claims the booklets did not get delivered to the restaurants which is false.Our booklet is made from a synthetic polyester based paper called SYNAPSIt is tear,grease and spill resistantThe Consumer claims the booklets got wet or stained and thrownaway, which is impossible which renders the statement false.The Consumer claims he paid over $dollarsPlease find on pages & 24, the totalConsumer paid is $Also please find & receipts emailed to consumer in totalamount of $So said Consumer is false.The Table Times does not like to have any client upset with our serviceThe Table Timeswould like the chance to make it rightWe will give Consumer a full refund hisadvertisement in the amount of $and give him a free year in The Abilene Table Timeswith six restaurants to prove our service to the Consumer.With the statements being proven, it is in the best interest not to post this review.Thank you,Jamie B***OwnerThe Table Times ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Jamie B***, the Customer Service Manager of The Table Times contacted *** ***, owner of *** *** *** He explained The Table Times is not designed to be taken off the table, but it does happenThis it what happened in Victorville after contacting the restaurants in
question We have signed ironclad contracts with each restaurant to hold The Table Times on their table tops for one full year We have changed our policy at The Table TimesWe now have put PLEASE LEAVE ON TABLE in red on the front cover and back cover of the bookletWe also created three new customer service positions within our company that calls the restaurant Owners/General Managers every business quarter to make sure they have enough on hand for each tableWe automatically do a reprint after months and we include an article for the restaurant about their establishment on the inside cover of the book The Table Times have decided to refund *** $for last year and still include him in the 2017/publication at no charge to prove our services to him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***