Southern Retreats

Our Customer Service Department records everything in real time. We do over 30,transactions a year, in no way would they have any reason to lieWhen threats are made to any company over the phone, normally it is documentedIn no way do we tolerate threats made to anyone who work for our companyIf a customer has a concern, we do our due diligence to see what has happened and take the necessary steps to resolve the matter. Here is the partial refund I gave the companyThey also had the refund receipt emailed to them. Transaction Successfully RefundedTransaction ReceiptMerchant: The Table Times Inc - (Oregon City, OR)Date/Time: 10/18/8:05:AM PDTTransaction ID: ***Transaction Type: Card RefundAmount: -199.50Credit Card InformationCC Type: MastercardCC Number: ***Processor: Payline-VitalBilling Information*** *** *** *** ***Shipping InformationOrder InformationOrder ID: ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me again. It was several days before I was contacted about our continued calls from Table Times after their first response. They called at least four times after I accepted their apology. Our counter person kept telling them no. The caller ID was "Table Times" not a number
I hope this is the end for me and other customers. They were too persistent
Thanks for your help with this matter.*** ***

We have closed that area of callsWe no longer call to Levinworth, KSWe stopped calling that area of the US on Nov24thThere is no possible way she is receiving calls from our businessThe calls could possibly be from a different company, it might be from the *** *** or *** *** and they both have the same area code as we doThey are both from Oregon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.I received a refund from this business, which was my desired goal and a reliefHowever it was dealt with poorly, I was lied to, and I would not want to wish this experience on any other small business ownerThey have blocked me from their social media accounts, which is fine, but the statement I made there is nearly identical to the one here on the Revdex.com (I know this, because it was copied and pasted).If you are considering using this company, research them throughly, and also a company called Production Media Company, which their owner, Jamie Beagle previously worked at - before giving them your hard-earned moneyI would hate to see someone else lose $because of mis-representation on the part of The Table Times. Thank you,*** ***

Complaint: ***
I am rejecting this response because:Contract was signed on 8-23-17I was told in approximately days my advertising would be printed and shipped to the places of business. On 9-5-17-98-17I received more than phones calls from their business trying to know all the sudden upgrade my contract and requesting I spend even more money with them. At this point I had looked them up and found several websites listing their practice as scam and this was common practice so I began asking for my money back and they refused and said they had days from signed contract.I realized at this point I was not going to get my money back and went ahead and filled out all the proper channels of fulfilling the needs to get my print ad ready. We then agreed on the image they made and then went back and forth until mid November about the write up they did. It was horrible. I was told they were the “best writers and advertisers in the business”Many times it took 3-emails to even get them to respond to a simps change. During this I continued asking for my money back. No one would ever answer the phone. REBUTTAL ABOUT 11-13They said they EMAILED SHIPPING DATESThis is 100% false! Nothing has every been completed, printed or shipped.You will see below the only communication I had with them on 11-is complaining about the write up and how I had not been given any response in my request of revisions. Note they claim that revisions will continue until customer is 100% satisfied. -------- Original Message --------Subject: Re: The Table Times Article *** *** ***From: *** *** Date: Mon, November 13, 5:pmTo: ***@thetabletime.com That’s no what I asked.Also I’ve not given any approval on my write up and haven’t heard back when I complained about how it was written.So again.....how soon until I can get my money back? *** ***www.***.comwww.***.com/*** On Nov 13, 2017, at 6:PM, wrote: It usually takes approximately to days for the books to be printed as we get 100% approval on every ad and article before printingYou will get a hard copy of the book sent to you in the mail at the same time the restaurants gets their shipment We do quality control with each restaurant, to make sure they're on the tablesIt normally takes us business days to verify the restaurantsYour year starts when the last restaurant is verifiedIf you have any other questions feel free to send an email or give us a call. Thank you, Customer Service The Table Times(800) 264-Ext 426-------- Original Message --------Subject: Re: The Table Times Article *** *** ***From: *** *** Date: Fri, November 10, 8:amTo: [email protected] How close are we on just getting my money back??????? Sent from my iPhone On Nov 1, 2017, at 5:PM, wrote: Attached is the revised copy of your Article proof with your outlined changes madeIf you see anything else you would like changed or revised, please let us know as soon as possibleOtherwise, if you approve this version of your article please reply with I agree. Thank you, Customer ServiceThe Table Times(800) 264-Ext 426 -------- Original Message --------Subject: Re: The Table Times Article *** *** ***From: *** *** Date: Mon, October 30, 10:amTo: [email protected] The article repeats itself almost word for word from page one to the end of page two.So yeah I would say a lot of work needs to be done. Sent from my iPhone On Oct 30, 2017, at 12:PM, wrote: Hello, Attached is a preview of how your article will appear when the publication is printed. TO KEEP PRODUCTION SCHEDULE, if you would like to make changes to your article we must receive changes within weeks of this email being sent or it will be approved. If you approve your article proof please reply to the email "I Agree" as soon as possible. If you need more time please email or call our customer service department at our number listed below. Thank you, I continued sending emails requesting my money back and would get no reply. I stated that I would stop payment through credit card and once I called my credit card company the payment had obviously already been process 8-and there was nothing they could do. They recommended I contact Revdex.com and Attorney General of Oregon. December, 2017THERE WAS ZERO EMAILS OR PHONE CALLS THE MONTH OF DECEMBER LIKE THEY CLAIM! ABSOLUTELY NONEThe phone call they reference on Dec 7, occurred Jan 12,and emails below lend proof to that. 1-12-18For the first time I believe since August I spoke with Sarah over the phoneI explained we had finally reached past days and I wanted my money back. SHE AGREED and asked if I would like a check mailed or credit to my card. I asked which would be quicker and she said credit card. She said 7-business days to processSo I had an email trail I sent them an email that day upset it would take that long:On Jan 12, 2018, at 9:AM, *** *** *** wrote:It has now been well over days. Your customer service is a joke. I want my money or Im going to the Revdex.com and lawyerI was just told it would be another 9-days to return my money on credit card and that is unacceptableYou guys have held my money for an insane amount of time. I want my money back TODAY. *** ***On Jan 12, 2018, at 10:AM, *** *** *** wrote:I have now filed with the Revdex.com.I want an email stating that my money IS being returned today. On Jan 23, 2018, at 3:PM, *** *** *** wrote:I was told days ago that my money would be returned in 7-days.PLEASE let me know where my refund is. How can you guys do this to people??????GIVE ME MY MONEY BACK! Shortly after the last email I called in again and got voicemails. Eric Land, the original sales person that sold me this on Aug 23, called me back and I explained we were well past days and I had still not received my money back. I asked if that was still true I should receive it and he said let me get you over to customer service. I left them a final vm stating I was waiting for my money. You will not find a single time in any emails have I used offensive language with this company. If I was upset back in August after finding them listed on some scam warning sites then I apologize. I do not recall any words that I did or did not useRegardless of language used or not used I am still entitled to a refund and their refusal to accept calls form me or wanting to deal with me should further show that I need my money back. On their contract it states the following: Contained in this contract is the entire agreement between the sponsor and the CompanyThe Table Times will not be held liable for agreementsverbal or otherwise not contained hereinThe Table Times liability is limited to the amount of the total saleSponsor agrees to send The Table Times ad& article copy within business daysFailure to do so gives The Table Times the right to create Sponsor’s advertisement & article The duration of thesponsorship begins when the ad & article are delivered to the host, which The Table Times estimates to be approximately no later than days fromdate of the signed contractAny unpaid amount per contract, gives The Table Times the right to withhold delivery of ad & article to hostActual ad &article remains the property of Sponsor which The Table Times have helped create, created or resizedFinal acceptance of contract made in OregonCity, OR _______. We are now well into days and I have still never received a final write up with them and the advertising has NEVER been printed and shipped to me or the locations they told me they would be sentThis is beyond ludicrous and I want a full refund of $399.00 *** ***Veteran, US ARMY 92-96 I put that because maybe we should look into their past to see if they go after veterans.
Sincerely,
*** ***

In St Charles we contracted with the Owners and/or General Managers of restaurants to hold The Table Times on their table tops for one full yearOur first year in a city, everyone has to approve their ad and article, so it took longer than to get shippedThe second, third, fourth year
etc., there is an exact print dateThe booklets were delivered to the restaurants on 2/26/2018, from which your year startedWe apologies for any delay in print

The $credit was made to the credit card we usedIf you no longer have that card, we will need to send you a check

In Burnsville, MN The Table Times contracted with the Owners and/or General Managers of restaurants to hold The Table Times on their table tops for one full year, not as stated. Our first year in a city, everyone has to approve their ad and article, so it took longer than to get
shippedThe second, third, fourth year etc., there is an exact print dateHere are our restaurants, contacts and the notes we have for them: Burnsville, MN was delivered by 2/5/

The refund of $has been given back to the consumer. Transaction Successfully Refunded Transaction ReceiptMerchant:The Table Times Inc - (Oregon City, OR)Date/Time:11/13/12:10:PM PSTTransaction ID:***Transaction Type:Card RefundAmount:-325.00Credit Card InformationCC Type:VisaCC Number:***Processor:Payline-VitalBilling InformationHuston ***Wilmington NC, 28127Shipping Information,Order InformationOrder ID: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I have requested a full refund and I am still waiting on thisIt wasn't so much the delay although it was over months late getting out it was the fact no one answers the phone when you call nor do they return an email, when they are trying to sell you this service they are quick to pick up and respond but if you have an issue they know about they dont feel it necessary to respondOnce we have our refund for both business we will feel much better about this.
Sincerely,
*** ***

The consumer has been fully refundedThe consumer signed up on 10/10/and requested a refund through the salesmen they bought from on 10/12/It then went to Customer Service that determined the consumer was within the time frame to cancel with no artwork or article createdIt then goes to our
Vice President for the refund, which was out of town until the morning of Oct 31st, when the refund took placeWe certainly apologize for the delay. Here is your refund, I apologize about the delay. Transaction Successfully Refunded Transaction ReceiptMerchant:The Table Times Inc - (Oregon City, OR)Date/Time:10/31/9:43:AM PDTTransaction ID:***Transaction Type:Card RefundAmount:-399.00Credit Card InformationCC Type:VisaCC Number:***Processor:Payline-VitalBilling Information*** * ***
*** *** *** Shipping InformationOrder InformationOrder ID:***

Complaint: ***
I am rejecting this response because:I’ve spoken to the business owners and been to the establishments, books are not there nor were they received
Sincerely,
*** *** ***

We apologize, we never want to bug anyoneThe customer has a number which was listed under multiple business listingsThe customer is not an actual client of ours and we added their number to our "Do Not Call" list

Complaint: ***I am rejecting this response because:
I have not receive anything from the table timesI feel like they said what they said to look good, but have not taken the effort to pay me.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: First, I requested a full refund and stated that I did not wish to participateThey completely ignored thatSecond, I have not received a refund of any kind from themI just checked my credit card statement and I have not received a $credit.
Sincerely,
*** ***

In Wichita Falls we contracted with the Owners
and/or General Managers of restaurants to hold The Table Times on their table
tops for one full yearOur first
year in a city, everyone has to approve their
ad and article, so it took longer than to get shippedThe second,
third, fourth year etc., there is an exact print dateHere are our restaurants,
contacts and the notes we have for them:
Printed 07/26/
*** *** *** * *** *** * *** *** *** ** *** -
Michelle P*** (GM)
7/28/sent book delivery
email
8/25/spoke with Michelle;
she looked for booklets, doesn't see them, checking shipping &may need to
resend
9/5/spoke with Kylie; BOOKS ON TABLES she wants more
9/29/not seeing books again,
calling back in 1hr.for Michelle
09/29/having books
reprinted & reshipped
*** *** * *** * *** *** *** *** ** *** - Larry H***
(Owner)
Larry H*** called back
stating "he didn’t care if he signed a contract or how much it was going
to cost him, He dosen't want to do
it" and hung upNotified Reservation of replacement needed, turned over
to legal department
*** * *** * *** ** *** *** *** ** *** - Rosa V*** (GM)
7/28/sent book delivery email
9/5/BOOKS ON TABLES per Brenda
9/29/no name caught, BOOKS STILL ON TABLES
*** * *** *** * *** *** *** *** *** ** *** - Ester W*** (GM)
7/28/sent book delivery email
8/25/spoke with Rico, BOOKS ON TABLES
9/29/spoke with Amanda - BOOKS STILL ON TABLES
*** *** *** *** * *** *** *** *** *** ** *** -
Nicolas L*** (GM)
7/28/sent book delivery email
8/25/spoke w/no name caught booklets up
front in display case
9/7/spoke w/server did not find books,
call back later
9/29/not finding book, call back 4-for Nicolas
09/29/having reprinted & resent
*** *** *** * *** *** *** *** *** ** *** -
Rick C*** (Owner)
7/28/sent book delivery email
8/25/17
Not in & try back Monday
8/28/Not in try back later
9/5/Rick not seeing anywhere
9/7/Not in, still not seeing books
9/28/Not in, try back
9/29/Rick is not seeing books, Having
books reprinted & resent
10/2/Rick C*** called in said books ARE ON TABLES and he is happy with them, didn't really need any more but more
has been printed and are going out.-really nice guy
The Table Times is not designed to be taken off the table, but it does happen. We
have signed ironclad contracts with each restaurant to hold The Table Times on
their table tops for one full year
Whenever we have a restaurant not fulfill their end of the contracts we
will get replacement restaurants of greater or equal valueIf we cannot
replace the restaurants in question we give it to our legal team and the
restaurants not fulfilling their contract will end up having to reimburse the
clients in question
Two of the restaurants in Wichita
Falls have decided not to hold them on their tables, as per the notesWe are
in the middle of replacing them right now.
On 07/28/Customer Service tried to explain this to *** *** and
was given the USPS website as well as tracking numbersHe stated we are lying
and he is going to the policeHe also told us we made up the USPS website and
tracking numbers and he was reporting us.
*** *** then called all of our clients in Wichita Falls and
continued to defame The Table Times instead of having the facts of the matter
We apologize for the delay and the two restaurants not standing behind their
contractSince two of the restaurants are in breach of their contract and
design and article services rendered, The Table Times have decided to partially
refund *** *** $199.50, half of their total cost of $they paidWe
apologize for any inconvenience this may have caused *** *** Improvement
or Wichita Falls

Complaint: ***
I am rejecting this response because:Mainly because they keep calling even after I have spoken to manager Ron H*** and explained we have two numbers and to please stop calling them. He assured me that we would be removed from his call list. Approximately weeks ago we received a call and again today 5/25/2017. Both of our numbers *** and have be on the donotcall registry since September 1, 2007. Thanx, *** *** *** * ***Ph: ***Fx:

Complaint: ***
I am rejecting this response because: The Table Times claims that I made statements that never happenedAt no time did I say or accuse anyone of lying nor did I claim that I was going to the policeI did mention that I may have legal recourse, but I have opted to find a solution other than that at this timeAlso, I have never received any form of refund whatsoever, and would like to receive any form of confirmation if they are claiming to have refunded either in full or part
Sincerely,
*** ***

In Dothan, AL we contracted with the Owners and/or General Managers of restaurants to hold The Table Times on their table tops for one full year. The books were delivered on 10/15/to the restaurants.Here is our restaurants, and contacts who signed the contractHunt's Seafood Restaurant
& Oyster Bar - Campbellton Hwy Dothan, AL - (GM) - *** *** Cactus Flower - Montgomery Hwy, Dothan AL - (Owner) - *** *** *** *** Willie's Place - S Oates St- *** *** (Owner)Ray's Restaurant -Oates St Dothan Al, - *** *** (Owner)Southern Social Table & Tap - Montgomery Hwy, Ste - *** *** (Owner)Things & Wings - S Oates St - *** *** (GM) new location Montgomery HwyThings & Wings -W Main St Ste - *** *** (GM)Gene's Tasty Burger - Holliday Rd, Wichita Falls, TX - *** *** (Owner)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***