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Sparkle Tech Window Washing

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Reviews Sparkle Tech Window Washing

Sparkle Tech Window Washing Reviews (55)

Always excellent service Very courteous and will call if delayed to your appointment Have recommended to neighbors and family members

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, I did not have the opportunity to respond to the last response from the owner of Sparkle Tech I would like to have the opportunity to inform the owner that I did look up the word “additional” in the dictionary and the word “required” and it provides two different definitions Owner’s response to me: This is our last response to this issue we showed up to our appointment as promised on time and we spoke to your husband,remember you were on the phone when we were speaking to your husband and you said no to the fine print and we left and now your here to say what!!!!Why are you complaining to us the fine print is a [redacted] issue we have no control of it,your barking up the wrong tree.WE HAVE TO FOLLOW THE FINE PRINTWE ARE UNDER CONTRACT TO TREAT EVERY CUSTOMER THE SAME AND IF YOU READ VERY VERY CLOSELY THE VOUCHER IS NOT EVEN VALID WITH OUT A COMPLETE WINDOW CLEANING OF YOUR HOME,LET ME STATE THAT AGAIN NOT VALID UNLESS YOU DO A COMPLETE WINDOW CLEANING,COMPLETE MEANS (EVERYTHING)PLEASE GET A DICTIONARY AND SIT DOWN AND READ WHAT EACH AND EVERY WORD ON YOUR VOUCHER MEANS AND STOP PICKING AND CHOOSING SECTIONS OF THE VOUCHER TO TRY AND MAKE A CASE.WE ARE DONE Anyhow, I’m extremely familiar with the Bait and Switch scam conducted by many companies and this is clearly one of themI spoke to this company at least three times if not four on the phone and I was not informed that it is required/mandatory that I pay for each window track and sunscreen in order to use my voucherI purchased the voucher thinking that I will receive Interior and Exterior cleaning for window panes and if I wanted to purchase the additional services, I couldIt was optional not requiredI was not made aware of this requirement until the tech arrived at my house and yes I said No I’m not going to pay $on top of what I already paid to get my windows cleaned I recommend that the voucher defines what the company means by “no partial window cleaning accepted” and that the word “required” is used instead of “additional”The voucher states “additional $per window pane”; average consumer would assume that this means if I have more than window panes to be cleaned there is additional fee of $Does the consumer have to get all window panes cleaned in their home? My guess is that it’s optionalThe Fine Print continues to use the word “additional” for the other services; again if would like to have the service completed and not requiredThe Fine Print must be written in a way for the “average” consumer to understandI wouldn’t say that I’m the average consumer since I deal with legal disclosures in my day to day workI shared the voucher with my team and all eight individuals and all eight had the same understanding that I didThe way this Fine Print is worded causes the consumer to believe that they received an awesome deal and will be getting window panes cleaned for $However, once the company arrives at the home (not on the phone when the appointment is being made) the consumer finds out that it’s really hundreds more; typical Bait and Switch I understand that Sparkle Tech might be restricted to what they can and cannot include in the Fine Print due to [redacted] requirements; however, the responsibility still falls to the company Sparkle Tech to do the right thingIf they are aware of the wording and the misinterpretation that it might have; this is still their responsibility and should not do business with [redacted] I would like to request that the Revdex.com opens my case to ensure that other consumers don’t get caught in this Bait and Switch scam Thank you for your time [redacted] ***

Had our windows washed today by Sparkle Tech and they did a wonderful job Both men were very professional, one doing outside and the other inside The windows are sparkling and price was reasonable Price included the screens and mirrorsThank you

We explained how the voucher worked when he set up the appointment and it was explained to him at the door by are tech's AND IT HAS BEEN EXPIRED SINCE 4/17/at that point we can honor it or not.We chose to try and help him out.Normally it's $off of retail price once a voucher expires.Here's a copy of the fine print.Everything that says additional has to be done,we list in fine print what is optional Fine Print Limit per household per visit• Distance restrictions apply; service area includes mile radius from Phoenix • Additional fees apply for redemption beyond the service area • Valid for one service per household per month • Valid only for complete window cleaning serviceNo partial window cleaning accepted • Valid for window panes only • Additional $per additional window pane • Additional $per track cleaning • Additional $per bug screen cleaning • Additional fees apply for French pane windows • Sun screen, light fixture cleaning, and mirror cleaning is optional • Appointments required and subject to availability • Merchant cancellation/re-scheduling policy of hours applies; voucher subject to forfeiture • Entire value must be used in a single visit • PAID VALUE EXPIRES ON November 14, • PROMOTIONAL VALUE EXPIRES ON April 17, 2014E

Recommended by a neighbor The service people called before they were to arrive, were all business, courteous, tidy and friendly They did a BEAUTIFUL job on our almost-all-glass houseThey are a family-owned and operated business, and their work surprisingly good

I have had [redacted] and his sons washing my windows for the past four yearsThey come out twice a year and super clean my windows and screensThe crew is very efficient when they cleanYou wouldn't know they were in your homeThey are mindful of moving and replacing furniture without damageI'm always amazed at how dirty the windows WERE atfter seeing the clean results of their workThe screens look new after the crew scrubs them upWhy call another window cleaning company? Sparkle Tech is THE BEST!!

Had our Windows cleaned today by Sparkletech and couldn't be happier!!! They definitely earned our business from now on Both Jadan and Tim were prompt, professional and did a fantastic job We will be recommending them to our friends.??

I am very happy with this companyThe workers(family owned)very niceWork was done rapidly, inside and out, and windows did sparkleThey took great care, besides windows, screens, tracts and sills were doneThey covered their shoes, so not to track in dirt on carpetI will rec to many in my neighborhood, :)

My windows are SPARKLINGThree of them showed up washed inside and out including the mirrors and did a fabulous jobThis is a family owned business and they are friendly and professionalThey put on booties before coming in the house and when done with the windows they lined up each shutter exactly the same - now that's attention to detail! They cleaned not only the windows but the screens AND the tracks - they are my window washers from now on

why are we having this conversation YOUR COUPON IS EXPIRED.LETS READ TOGETHER,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING THE CONVERSATION IS OVER IF YOUR NOT CLEANING EVERYTHING,ONLY VALID FOR COMPLETE WINDOW CLEANING/NO PARTIAL WORK WILL BE ACCEPTED ALL YOU HAVE TO DO IS READ ONLY VALID FOR COMPLETE WINDOW CLEANING, IF YOUR NOT CLEANING EVERYTHING WHAT DOES IT SAY,ONLY VALID FOR COMPLETE WINDOW CLEANING THE ITEMS THAT ARE OPTIONAL SAY WHAT????? OPTIONAL......YOUR COUPON IS EXPIRED THERE IS NOTHING TO TALK ABOUT,WE ARE UNDER CONTRACT TO FELLOW THE FINE PRINT AND THE REASON WHY THE FINE PRINT IS THERE IS SO EVERYONE KNOWS WHATS GOING ON, THE CUSTOMER AND THE BUSINESS PROVIDING THE SERVICE,SO NO ONE MISTAKES ON HOW THE COUPON WORKSBEFORE YOU EXCEPT A COUPON MAKE SURE YOU KNOW HOW IT WORKS ITS NOT OUR RESPONSIBILITY IF YOU DONT UNDERSTAND HOW IT WORKS,WE RUN 95% SATISFACTORY THREW LIVING SOCIAL COUPONS AND THATS THE REASON THEY CALL US, IS BECAUSE THEY TRUST HOW WE SERVICE AND DO BUSINESS.WE HAVE NO REASON TO LIE TO YOU SIR,FOR $ARE YOU KIDDING,ITS A PURE LOSER JOB,WERE THERE JUST THERE TO HONOR OUR CONTRACT WITH LIVING SOCIAL THATS IT.MAYBE GAIN A CUSTOMER, BUT YOU CAN GUARANTEE NO ONE IS GOING TO TAKE ADVANTAGE OF US OR MANIPULATE HOW THE COUPON WORKS,YOURS IS EXPIRED WE DON'T EVEN HAVE TO COMMENT ON THIS BUT IM BEING NICE THE OWNER ***

Whoa! Unbelievable! Don't get involved with this company! Now I know why they are not Revdex.com accredited! I purchased a Living Social voucher for "Interior and exterior cleaning of window panes." When I called to schedule an appointment, one of the owners insisted that they will only do a "complete job" and that they will not send someone out to do "partial work" meaning that if I have panes, they will insist on cleaning and charging me for all 50, not just the I bought the voucher for Not only that, but they will insist on cleaning AND CHARGING an additional $per trackI do not want the tracks cleanedI want only the window panes that I bought the voucher for cleaned The fine print states "Valid for window panes only*Additional $per window pane*Additional $per track cleaning*Additional $per bug screen cleaning*Additional fees apply for French pane windows." No where does it state that the customer will be expected / required / charged for any panes exceeding the nor does it state that the track cleaning is required Also, the co-owner stated that I'm the only customer who has complained about the "fine print" but now that I see the reviews here and elsewhere, I can see she was not being truthful about that eitherAll in all, Sparkle Tech has been deceptive, misleading, and has tried to push the blame of the fine print on to Living SocialLiving Social has proven their customer service leads to customer satisfaction; Sparkle Tech is simply trying to deceive potential customersThe co-owner went on to tell me that the purpose of the LS voucher is to try to win customers which I totally understand and would expect, however she will only continue to frustrate and turn off customers with advertisingThank goodness Living Social stands behind its promises b/c Sparkle Tech does not

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Fine Print does not state that a complete window washing includes the cleaning of window tracks for which Sparkle Tech wanted $per track, inside and outside. This is and extra cost for which there is no requirement stated in the Fine Print
Regards,
*** ***

Very professional They arrived promptly, were courteous, efficient, and did an excellent job

Second time I've used Sparkle Tech and will continue to refer them to friends and neighbors Great job

We explained how the voucher worked when he set up the appointment and it was explained to him at the door by are tech's AND IT HAS BEEN EXPIRED SINCE 4/17/14 at that point we can honor it or not.We chose to try and help him out.Normally it's $49 off of retail price once a voucher expires.Here's a...

copy of the fine print.Everything that says additional has to be done,we list in fine print what is optional.
Fine Print Limit 1 per household per visit• Distance restrictions apply; service area includes 35 mile radius from Phoenix • Additional fees apply for redemption beyond the service area 
• Valid for one service per household per month 
• Valid only for complete window cleaning service. No partial window cleaning accepted 
• Valid for window panes only 
• Additional $4 per additional window pane 
• Additional $2 per track cleaning 
• Additional $2 per bug screen cleaning 
• Additional fees apply for French pane windows 
• Sun screen, light fixture cleaning, and mirror cleaning is optional 
• Appointments required and subject to availability 
• Merchant cancellation/re-scheduling policy of 24 hours applies; voucher subject to forfeiture 
• Entire value must be used in a single visit 
• PAID VALUE EXPIRES ON November 14, 2018 
• PROMOTIONAL VALUE EXPIRES ON April 17, 2014E

Great job / on time / good price / two story house / best job we have ever had

Had our Windows cleaned today by Sparkletech and couldn't be happier!!! They definitely earned our business from now on. Both Jadan and Tim were prompt, professional and did a fantastic job. We will be recommending them to our friends.??

why are we having this conversation YOUR COUPON IS EXPIRED.LETS READ TOGETHER,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING THE CONVERSATION IS OVER IF YOUR NOT CLEANING EVERYTHING,ONLY VALID FOR COMPLETE WINDOW CLEANING/NO PARTIAL WORK WILL BE ACCEPTED ALL YOU HAVE TO DO IS READ ONLY VALID FOR COMPLETE WINDOW CLEANING, IF YOUR NOT CLEANING EVERYTHING WHAT DOES IT SAY,ONLY VALID FOR COMPLETE WINDOW CLEANING THE ITEMS THAT ARE OPTIONAL SAY WHAT????? OPTIONAL......YOUR COUPON IS EXPIRED THERE IS NOTHING TO TALK ABOUT,WE ARE UNDER CONTRACT TO FELLOW THE FINE PRINT AND THE REASON WHY THE FINE PRINT IS THERE IS SO EVERYONE KNOWS WHATS GOING ON, THE CUSTOMER AND THE BUSINESS PROVIDING THE SERVICE,SO NO ONE MISTAKES ON HOW THE COUPON WORKS. BEFORE YOU EXCEPT A COUPON MAKE SURE YOU KNOW HOW IT WORKS ITS NOT OUR RESPONSIBILITY IF YOU DONT UNDERSTAND HOW IT WORKS,WE RUN 95% SATISFACTORY THREW LIVING SOCIAL COUPONS AND THATS THE REASON THEY CALL US, IS BECAUSE THEY TRUST HOW WE SERVICE AND DO BUSINESS.WE HAVE NO REASON TO LIE TO YOU  SIR,FOR $50 ARE YOU KIDDING,ITS A PURE LOSER JOB,WERE THERE JUST THERE TO HONOR OUR CONTRACT WITH LIVING SOCIAL THATS IT.MAYBE GAIN A CUSTOMER, BUT YOU CAN GUARANTEE NO ONE IS GOING TO TAKE ADVANTAGE OF US OR MANIPULATE HOW THE COUPON WORKS,YOURS IS EXPIRED WE DON'T EVEN HAVE TO COMMENT ON THIS BUT IM BEING NICE.
THE OWNER
[redacted]

Always excellent service. Very courteous and will call if delayed to your appointment. Have recommended to neighbors and family members.

Recommended by a neighbor. The 2 service people called before they were to arrive, were all business, courteous, tidy and friendly. They did a BEAUTIFUL job on our almost-all-glass house. They are a family-owned and operated business, and their work surprisingly good.

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