We explained how the voucher worked when he set up the appointment and it was explained to him at the door by are tech's AND IT HAS BEEN EXPIRED SINCE 4/17/14 at that point we can honor it or not.We chose to try and help him out.Normally it's $49 off of retail price once a voucher expires.Here's a...
copy of the fine print.Everything that says additional has to be done,we list in fine print what is optional.
Fine Print Limit 1 per household per visit• Distance restrictions apply; service area includes 35 mile radius from Phoenix • Additional fees apply for redemption beyond the service area
• Valid for one service per household per month
• Valid only for complete window cleaning service. No partial window cleaning accepted
• Valid for window panes only
• Additional $4 per additional window pane
• Additional $2 per track cleaning
• Additional $2 per bug screen cleaning
• Additional fees apply for French pane windows
• Sun screen, light fixture cleaning, and mirror cleaning is optional
• Appointments required and subject to availability
• Merchant cancellation/re-scheduling policy of 24 hours applies; voucher subject to forfeiture
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Fine Print does not state that a complete window washing includes the cleaning of window tracks for which Sparkle Tech wanted $2.00 per track, inside and outside. This is and extra cost for which there is no requirement stated in the Fine Print.
I have used Sparkle Tech at least six times over the past three years to clean windows - and mirrors - inside and out - of my homes. They are easy to work with and to make appointments. They have always arrived on time - two or three workmen usually- and the quality of their work is excellent. They are neat, tidy and efficient.
I have recommended them to friends and neighbors who have been equally satisfied.
Last year James did our windows. This year his son Jaden and partner, Dylan, did them. It goes without saying that our windows sparkle and we are extremely satisfied not only with the quality of work but also the friendliness of the technicians. We highly recommend Sparkle Tech for all your window cleaning needs.
Our home has lots of glass and keeping our windows clean has been an expensive process with varying results. I first contacted Sparkle Tech by responding to a mailed advertisement. Their price was attractive, so I thought I would try them out. We have lived in our home in Fountain Hills for 23 years and these guys are the team we have been looking for so long. They arrive on time with two or three people and go about their business in a friendly, no-nonsense manner. Not only is their price right, but their cleaning performance is FAR superior to any other company we contracted with in the past. They will be our go-to windows cleaners for the foreseeable future.
I have had [redacted] and his sons washing my windows for the past four years. They come out twice a year and super clean my windows and screens. The crew is very efficient when they clean. You wouldn't know they were in your home. They are mindful of moving and replacing furniture without damage. I'm always amazed at how dirty the windows WERE atfter seeing the clean results of their work. The screens look new after the crew scrubs them up. Why call another window cleaning company? Sparkle Tech is THE BEST!!
I am very happy with this company. The workers(family owned)very nice. Work was done rapidly, inside and out, and windows did sparkle. They took great care, besides windows, screens, tracts and sills were done. They covered their shoes, so not to track in dirt on carpet. I will rec to many in my neighborhood, :)
Had our Windows cleaned today by Sparkletech and couldn't be happier!!! They definitely earned our business from now on. Both Jadan and Tim were prompt, professional and did a fantastic job. We will be recommending them to our friends.??
Had our windows washed today by Sparkle Tech and they did a wonderful job. Both men were very professional, one doing outside and the other inside. The windows are sparkling and price was reasonable. Price included the screens and mirrors. Thank you.
why are we having this conversation YOUR COUPON IS EXPIRED.LETS READ TOGETHER,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING THE CONVERSATION IS OVER IF YOUR NOT CLEANING EVERYTHING,ONLY VALID FOR COMPLETE WINDOW CLEANING/NO PARTIAL WORK WILL BE ACCEPTED ALL YOU HAVE TO DO IS READ ONLY VALID FOR COMPLETE WINDOW CLEANING, IF YOUR NOT CLEANING EVERYTHING WHAT DOES IT SAY,ONLY VALID FOR COMPLETE WINDOW CLEANING THE ITEMS THAT ARE OPTIONAL SAY WHAT????? OPTIONAL......YOUR COUPON IS EXPIRED THERE IS NOTHING TO TALK ABOUT,WE ARE UNDER CONTRACT TO FELLOW THE FINE PRINT AND THE REASON WHY THE FINE PRINT IS THERE IS SO EVERYONE KNOWS WHATS GOING ON, THE CUSTOMER AND THE BUSINESS PROVIDING THE SERVICE,SO NO ONE MISTAKES ON HOW THE COUPON WORKS. BEFORE YOU EXCEPT A COUPON MAKE SURE YOU KNOW HOW IT WORKS ITS NOT OUR RESPONSIBILITY IF YOU DONT UNDERSTAND HOW IT WORKS,WE RUN 95% SATISFACTORY THREW LIVING SOCIAL COUPONS AND THATS THE REASON THEY CALL US, IS BECAUSE THEY TRUST HOW WE SERVICE AND DO BUSINESS.WE HAVE NO REASON TO LIE TO YOU SIR,FOR $50 ARE YOU KIDDING,ITS A PURE LOSER JOB,WERE THERE JUST THERE TO HONOR OUR CONTRACT WITH LIVING SOCIAL THATS IT.MAYBE GAIN A CUSTOMER, BUT YOU CAN GUARANTEE NO ONE IS GOING TO TAKE ADVANTAGE OF US OR MANIPULATE HOW THE COUPON WORKS,YOURS IS EXPIRED WE DON'T EVEN HAVE TO COMMENT ON THIS BUT IM BEING NICE.
My windows are SPARKLING. Three of them showed up washed inside and out including the mirrors and did a fabulous job. This is a family owned business and they are friendly and professional. They put on booties before coming in the house and when done with the windows they lined up each shutter exactly the same - now that's attention to detail!
They cleaned not only the windows but the screens AND the tracks - they are my go-to window washers from now on.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business provided a copy of the fine print from the voucher and you can clearing see that it states "additional fees voucher only for window panes". I only wanted to get the window panes cleaned; however, the business stated that I could not get my window panes cleaned without purchasing the additional items. I have contacted [redacted] in regards to this issue; however, I still have an outstanding issue with this company. The company has wasted my time and now I have an event taking place at my home and the windows are not cleaned. This was not a last minute appointment with this company. My original appointment was scheduled at the end of March which the company did not show up for and did not contact me to inform me that my appointment needed to be rescheduled. I know how to read the fine print; there is no need to put your comments in all Caps. My concern is that the company offered a 20 window pane cleaning service and failed to disclose to the consumer that it's mandatory to purchase the other cleaning services in order to receive the window panel service. This is a typical bait and switch that is not allowed and companies get sued for performing this type of advertising.
I have attempted to resolve this issue with the company directly; however, your representative [redacted] was extremely unprofessional and rude. The company left me no other option but to contact the Revdex.com.
We explained how the voucher worked when he set up the appointment and it was explained to him at the door by are tech's AND IT HAS BEEN EXPIRED SINCE 4/17/14 at that point we can honor it or not.We chose to try and help him out.Normally it's $49 off of retail price once a voucher expires.Here's a...
copy of the fine print.Everything that says additional has to be done,we list in fine print what is optional.
Fine Print Limit 1 per household per visit• Distance restrictions apply; service area includes 35 mile radius from Phoenix • Additional fees apply for redemption beyond the service area
• Valid for one service per household per month
• Valid only for complete window cleaning service. No partial window cleaning accepted
• Valid for window panes only
• Additional $4 per additional window pane
• Additional $2 per track cleaning
• Additional $2 per bug screen cleaning
• Additional fees apply for French pane windows
• Sun screen, light fixture cleaning, and mirror cleaning is optional
• Appointments required and subject to availability
• Merchant cancellation/re-scheduling policy of 24 hours applies; voucher subject to forfeiture
• Entire value must be used in a single visit
• PAID VALUE EXPIRES ON November 14, 2018
• PROMOTIONAL VALUE EXPIRES ON April 17, 2014E
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Fine Print does not state that a complete window washing includes the cleaning of window tracks for which Sparkle Tech wanted $2.00 per track, inside and outside. This is and extra cost for which there is no requirement stated in the Fine Print.
Regards,
I have used Sparkle Tech at least six times over the past three years to clean windows - and mirrors - inside and out - of my homes. They are easy to work with and to make appointments. They have always arrived on time - two or three workmen usually- and the quality of their work is excellent. They are neat, tidy and efficient.
I have recommended them to friends and neighbors who have been equally satisfied.
Last year James did our windows. This year his son Jaden and partner, Dylan, did them. It goes without saying that our windows sparkle and we are extremely satisfied not only with the quality of work but also the friendliness of the technicians. We highly recommend Sparkle Tech for all your window cleaning needs.
Our home has lots of glass and keeping our windows clean has been an expensive process with varying results. I first contacted Sparkle Tech by responding to a mailed advertisement. Their price was attractive, so I thought I would try them out. We have lived in our home in Fountain Hills for 23 years and these guys are the team we have been looking for so long. They arrive on time with two or three people and go about their business in a friendly, no-nonsense manner. Not only is their price right, but their cleaning performance is FAR superior to any other company we contracted with in the past. They will be our go-to windows cleaners for the foreseeable future.
I have had [redacted] and his sons washing my windows for the past four years. They come out twice a year and super clean my windows and screens. The crew is very efficient when they clean. You wouldn't know they were in your home. They are mindful of moving and replacing furniture without damage. I'm always amazed at how dirty the windows WERE atfter seeing the clean results of their work. The screens look new after the crew scrubs them up. Why call another window cleaning company? Sparkle Tech is THE BEST!!
I am very happy with this company. The workers(family owned)very nice. Work was done rapidly, inside and out, and windows did sparkle. They took great care, besides windows, screens, tracts and sills were done. They covered their shoes, so not to track in dirt on carpet. I will rec to many in my neighborhood, :)
Valid Only for Complete Window Cleaning,NO Partial Window Cleaning Excepted.
Had our Windows cleaned today by Sparkletech and couldn't be happier!!! They definitely earned our business from now on. Both Jadan and Tim were prompt, professional and did a fantastic job. We will be recommending them to our friends.??
Second time I've used Sparkle Tech and will continue to refer them to friends and neighbors. Great job.
Had our windows washed today by Sparkle Tech and they did a wonderful job. Both men were very professional, one doing outside and the other inside. The windows are sparkling and price was reasonable. Price included the screens and mirrors. Thank you.
why are we having this conversation YOUR COUPON IS EXPIRED.LETS READ TOGETHER,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING,ONLY VALID FOR COMPLETE WINDOW CLEANING THE CONVERSATION IS OVER IF YOUR NOT CLEANING EVERYTHING,ONLY VALID FOR COMPLETE WINDOW CLEANING/NO PARTIAL WORK WILL BE ACCEPTED ALL YOU HAVE TO DO IS READ ONLY VALID FOR COMPLETE WINDOW CLEANING, IF YOUR NOT CLEANING EVERYTHING WHAT DOES IT SAY,ONLY VALID FOR COMPLETE WINDOW CLEANING THE ITEMS THAT ARE OPTIONAL SAY WHAT????? OPTIONAL......YOUR COUPON IS EXPIRED THERE IS NOTHING TO TALK ABOUT,WE ARE UNDER CONTRACT TO FELLOW THE FINE PRINT AND THE REASON WHY THE FINE PRINT IS THERE IS SO EVERYONE KNOWS WHATS GOING ON, THE CUSTOMER AND THE BUSINESS PROVIDING THE SERVICE,SO NO ONE MISTAKES ON HOW THE COUPON WORKS. BEFORE YOU EXCEPT A COUPON MAKE SURE YOU KNOW HOW IT WORKS ITS NOT OUR RESPONSIBILITY IF YOU DONT UNDERSTAND HOW IT WORKS,WE RUN 95% SATISFACTORY THREW LIVING SOCIAL COUPONS AND THATS THE REASON THEY CALL US, IS BECAUSE THEY TRUST HOW WE SERVICE AND DO BUSINESS.WE HAVE NO REASON TO LIE TO YOU SIR,FOR $50 ARE YOU KIDDING,ITS A PURE LOSER JOB,WERE THERE JUST THERE TO HONOR OUR CONTRACT WITH LIVING SOCIAL THATS IT.MAYBE GAIN A CUSTOMER, BUT YOU CAN GUARANTEE NO ONE IS GOING TO TAKE ADVANTAGE OF US OR MANIPULATE HOW THE COUPON WORKS,YOURS IS EXPIRED WE DON'T EVEN HAVE TO COMMENT ON THIS BUT IM BEING NICE.
THE OWNER
My windows are SPARKLING. Three of them showed up washed inside and out including the mirrors and did a fabulous job. This is a family owned business and they are friendly and professional. They put on booties before coming in the house and when done with the windows they lined up each shutter exactly the same - now that's attention to detail!
They cleaned not only the windows but the screens AND the tracks - they are my go-to window washers from now on.
Very professional. They arrived promptly, were courteous, efficient, and did an excellent job.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business provided a copy of the fine print from the voucher and you can clearing see that it states "additional fees voucher only for window panes". I only wanted to get the window panes cleaned; however, the business stated that I could not get my window panes cleaned without purchasing the additional items. I have contacted [redacted] in regards to this issue; however, I still have an outstanding issue with this company. The company has wasted my time and now I have an event taking place at my home and the windows are not cleaned. This was not a last minute appointment with this company. My original appointment was scheduled at the end of March which the company did not show up for and did not contact me to inform me that my appointment needed to be rescheduled. I know how to read the fine print; there is no need to put your comments in all Caps. My concern is that the company offered a 20 window pane cleaning service and failed to disclose to the consumer that it's mandatory to purchase the other cleaning services in order to receive the window panel service. This is a typical bait and switch that is not allowed and companies get sued for performing this type of advertising.
I have attempted to resolve this issue with the company directly; however, your representative [redacted] was extremely unprofessional and rude. The company left me no other option but to contact the Revdex.com.
Regards,