Spatz Construction

Initial Business Response / [redacted] (1000, 10, 2015/07/16) */ July 14, Revdex.com of Central Illinois, Inc Harrison Peoria, IL Re: Case ID: XXXXXXXX Complainant: [redacted] To Whom It May Concern: This letter is in response to your correspondence dated July 3, regarding the complaint filed by [redacted] We have been in contact with Mr [redacted] and have provided a written response to his complaint in accordance with our complaint management procedures Sincerely, COUNTRY Mutual Insurance Company(r) [redacted] Executive Customer Relations Email: [redacted] @countryfinancial.com Phone: XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response that they provided because they were wrong to file two claims when I called and I was wondering what should I do or who should I call when I was a brand new homeowner

June 8, Revdex.com Serving Central Illinois Heart of Illinois Revdex.com N University Peoria, IL Re: ID #12182161— [redacted] To Whom It May Concern: Thank you for your May 31, notification in the matter of ID #Please be advised the Company has mailed a response directly to Mr***’ concerns in accordance with our complaint management procedures Sincerely, COUNTRY Preferred Insurance Company® COUNTRY Mutual Insurance Company® Bloomington, IL Wendy Huffman Executive Customer Relations Tell us why here

October 6, Revdex.comServing Central Illinois Heart of Illinois Revdex.comN UniversityPeoria, IL Re: ID #[redacted] —Donnie A [redacted] To Whom It May Concern: Thank you for your September 29, notification in the matter of ID #[redacted] Please be advised the Company has mailed a response directly to Mr [redacted] in accordance with our complaint management proceduresSincerely,COUNTRY Mutual Insurance Company® Bloomington, IL [redacted] Executive Customer Relations

I am rejecting this response because: Mr*** with County Financial has sent a letter explaining that they don't feel responsible for the stop payment that cost $ He has claimed that the bank would not allow the cancellation of the automatic withdrawal in the days they were given to stop it In fact, it was completely up to Country Financial to cancel the withdrawal, my bank was helpless to stop the process unless cancelled by Country Financial That was told to me by the vice president of the bank where I have an account So when Country Financial was told to cancel my policy on Thursday, they had until Monday to cancel out my account, my policy, and the automatic withdrawal They chose to hold out to attempt to withdraw the money, and when they were stopped by my stop payment, they were effectively trying to steal money from my account When will consumers have control of their own money? Why do I have to pay my own bank to stop a payment from being made days in the future? In what world am I in the wrong and it's ok for a company to steal money from me? MrLowe says I signed an agreement stating these facts I'm for the record, saying I didn't sign anything to the affect of allowing Country Financial to take money from my account if I cancelled my policy and the electronic withdraw process I still feel Country Financial owes me $for the stop payment fee, and for the time and effort AND STRESS caused by Country Financial.....thousands This company, like most others, does not care about consumers

Initial Business Response / [redacted] (1000, 5, 2016/09/27) */ September 27, Revdex.com Harrison Peoria, IL RE: Case #XXXXXXXXDr [redacted] COUNTRY Preferred Insurance Company(r) Auto Policy P46AXXXXXXX & [redacted] (Account #XXXXXXX); [redacted] (Account #XXXXXXX) COUNTRY Mutual Insurance Company(r) Home Policy [redacted] (Account #XXXXXXX) To Whom It May Concern: Thank you for your September 13, notification in the matter of Case #XXXXXXXXPlease be advised the Company is responding directly to DrChamber's concerns in accordance with our complaint management procedures Sincerely, COUNTRY Preferred Insurance Company(r) COUNTRY Mutual Insurance Company(r) Bloomington, IL [redacted] Executive Customer Relations cc: SE Washington Agency Manager, XXXXX [redacted] Financial Representative XXXXX

I am rejecting this response because: I have not received any letter or phone call from nick from CF to resolve this matter..Please take future action in dealing with Country FinanceKatherine [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/09/11) */ September 11, Revdex.com Harrison Peoria, IL RE: Case # [redacted] COUNTRY Preferred Insurance Company(r) Auto Policy P24A To Whom It May Concern: Thank you for your September 10, notification in the matter of Case #XXXXXXXXPlease be advised the Company has responded directly to Mr [redacted] 's concerns in accordance with our complaint management procedures Sincerely, COUNTRY Preferred Insurance Company [redacted] Executive Customer Relations Email: [redacted] @countryfinancial.com Phone: 855/XXX-XXXX cc: [redacted] Financial Representative StLouise Northwest Agency Manager, Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The situation is not resolvedI have not been contacted by anyone from Country FinancialI original position is the same-I do not want to pay ant additional premiums for a motorcycle that Country Financial is no longer insuringI would also like a pro-rated return on the unused portion of the month premium Final Business Response / [redacted] (4000, 14, 2015/09/17) */ September 17, Revdex.com Harrison Peoria, IL RE: Case # [redacted] COUNTRY Preferred Insurance Company(r) Auto Policy P24AXXXXXXX To Whom It May Concern: Thank you for your follow up email on September 15, in the matter of Case #XXXXXXXXPlease be advised the Company has responded directly to Mr [redacted] in accordance with our complaint management procedures Sincerely, COUNTRY Preferred Insurance Company [redacted] Executive Customer Relations Email: [redacted] @countryfinancial.com Phone: 855/XXX-XXXX cc: [redacted] Financial Representative StLouise Northwest Agency Manager,

March 30, Revdex.com N University Street Peoria, IL Re: Your ID Number: [redacted] To Whom It May Concern: This letter is in response to your correspondence dated March 22, regarding complaint ID [redacted] We will respond directly to our insured in accordance with our complaint management procedures Sincerely, COUNTRY Casualty Insurance Company® Bloomington, IL Executive Customer Relations Tell us why here

We are aware of Mr [redacted] situation and are working on his requestWe will contact him with resolution

Tell us why hereOctober 18, Revdex.com Serving Central Illinois Heart of Illinois Revdex.com N University Peoria, IL Re: ID # [redacted] *** To Whom It May Concern: Thank you for your October 11, notification in the matter of ID#[redacted] Please be advised the Company has mailed a response directly to Mr [redacted] in accordance with our complaint management procedures Sincerely, COUNTRY Mutual Insurance Company® Bloomington, IL [redacted] Executive Customer Relations

Initial Business Response / [redacted] (1000, 5, 2016/08/02) */ August 1, Revdex.com [redacted] XXXXX RE: Case #[redacted] COUNTRY Mutual Insurance Company(r) Auto Policy A12AXXXXXXX To Whom It May Concern: Thank you for your July 25, notification in the matter of Case #XXXXXXXXPlease be advised the Company has already responded directly to Ms [redacted] 's concerns in accordance with our complaint management procedures Sincerely, COUNTRY Mutual Insurance Company(r) Bloomington, IL [redacted] Executive Customer Relations cc: Chicago South Agency Manager, XXXXX Kirk [redacted] , Financial Representative XXXXX

November 20, Revdex.com N University St Peoria, IL RE: Case # [redacted] — [redacted] To Whom it May Concern, Thank you for your November 13, notification in the matter of case # [redacted] Please be advised the Company has mailed a response directly to the account holder in accordance with our complaint management procedures Sincerely, COUNTRY Trust Bank ® Bloomington, IL [redacted] Executive Customer Relations

Initial Business Response / [redacted] (1000, 5, 2016/09/28) */ September 28, Revdex.com Harrison Peoria, IL RE: Case #[redacted] COUNTRY Preferred Insurance Company(r) Auto Policies P12AXXXXXXX & P12AXXXXXXX To Whom It May Concern: Thank you for your September 13, notification in the matter of Case #XXXXXXXXPlease be advised the Company is responding directly to MrDiebold's concerns in accordance with our complaint management procedures Sincerely, COUNTRY Preferred Insurance Company(r) Bloomington, IL [redacted] Executive Customer Relations cc: Peoria Agency Manager, XXXXX [redacted] Financial Representative XXXXX

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ November 16, Revdex.com of Central Illinois, Inc Harrison Peoria, IL Re: Case ID: XXXXXXXX Complainant: [redacted] To Whom It May Concern: This letter is in response to your correspondence dated November 10, regarding the complaint filed by [redacted] We have been in contact with Mr [redacted] and have provided a written response to his complaint in accordance with our complaint management procedures Sincerely, COUNTRY Preferred Insurance Company(r) [redacted] Executive Customer Relations Email: [redacted] @countryfinancial.com Phone: XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company accepted my assertion that their agent shouldn't have issued the policyThe company backdated the policy to the date of inception, and I was told to disregard another billing that was sent to me as wellI presume, based on this, they have pulled their file from the collection agency they reported my account to, but in the meantime I filed a dispute with that agency to be certainAssuming this is the last of this issue, I am satisfied that the company's response to my complaint with the Revdex.com has been handled satisfactorily

August 4, Revdex.comN University StPeoria, IL RE: Case # [redacted] - [redacted] To Whom it May Concern, Thank you for your August 1, notification in the matter of case # [redacted] As the result of a previously filed Georgia RevDex.com complaint, the company has responded directly to the policyholder in accordance with our complaint management procedures Sincerely,COUNTRY Mutual Insurance Company®Bloomington, IL [redacted] Executive Customer Relations

I am rejecting this response because: I asked the company not to contact me anymore with their liesI actually recorded the conversations between myself and their employees to prove they are a bunch of liar but my husband does not want to sue country financial only the contractor but thank for your assistance

To Whom It May Concern: This letter is in response to your correspondence dated June *4, 20*regarding the complaint filed by Barbara Jean *** A letter was mailed to Ms*** on June 2, 20*to address her questions within the complaintAfter receiving this follow up request, on June *5, 20*7, a Billing supervisor contacted Ms*** by telephone and resolved this matter in accordance with our complaint management procedures Sincerely, COUNTRY Mutual Insurance Company

I am rejecting this response because: this company waited weeks after each request to notify me that anything was missing thereby stalling my funds transfer longer than it should’veI want it on record so others considering investing with Country Financial are forewarned of their shady tactics

I will contact the insured to answer his questionsThe problem has been addressed

Initial Business Response /* (1000, 5, 2016/07/28) */
July 28,
Revdex.com
*** ***
*** ** XXXXX
RE: Case #19045708*** ***
COUNTRY Preferred Insurance Company(r) Auto Policy P05AXXXXXXX
To Whom It May Concern:
Thank you for your July 21,
notification in the matter of Case #XXXXXXXXPlease be advised the Company has already responded directly to Ms***'s concerns in accordance with our complaint management procedures
Sincerely,
COUNTRY Mutual Insurance Company(r)
*** **
*** ***
Executive Customer Relations
cc: Fort Collins Agency Manager, XXXXX
*** ** *** Financial Representative XXXXX