Spatz Construction

October 6, 2017  Revdex.comServing Central Illinois Heart of Illinois Revdex.com8100 N UniversityPeoria, IL  61615  Re:       ID #1[redacted]—Donnie A. [redacted]  To Whom It May...

Concern:            Thank you for your September 29, 2017 notification in the matter of ID #1[redacted].  Please be advised the Company has mailed a response directly to Mr. [redacted] in accordance with our complaint management procedures. Sincerely,COUNTRY Mutual Insurance Company® Bloomington, IL   [redacted]Executive Customer Relations

...

                                        ...⇄ June 28, 2017   Revdex.com 8100 N University St Peoria, IL 61615 RE: Case #12277718-[redacted]   To Whom it May Concern,   Thank you for your July 19, 2017 notification in the matter of case #12277718.  Please be advised the Company is working directly with the policyholder in accordance with our complaint management procedures.   Sincerely, COUNTRY Casualty Insurance Company® Bloomington, IL     [redacted] Executive Customer Relations Tell us why here...

Initial Business Response /* (1000, 10, 2015/09/11) */
September 11, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
RE: Case # 19042143[redacted]
COUNTRY Preferred Insurance Company(r) Auto Policy P24A5350819
To Whom It May Concern:

Thank you for your...

September 10, 2015 notification in the matter of Case #XXXXXXXX. Please be advised the Company has responded directly to Mr. [redacted]'s concerns in accordance with our complaint management procedures.
Sincerely,
COUNTRY Preferred Insurance Company
[redacted]
Executive Customer Relations
Email: [redacted]@countryfinancial.com
Phone: 855/XXX-XXXX
cc: [redacted] Financial Representative 19701
St. Louise Northwest Agency Manager, 24009
Initial Consumer Rebuttal /* (3000, 12, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The situation is not resolved. I have not been contacted by anyone from Country Financial. I original position is the same-I do not want to pay ant additional premiums for a motorcycle that Country Financial is no longer insuring. I would also like a pro-rated return on the unused portion of the 6 month premium.
Final Business Response /* (4000, 14, 2015/09/17) */
September 17, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
RE: Case # 19042143[redacted]
COUNTRY Preferred Insurance Company(r) Auto Policy P24AXXXXXXX
To Whom It May Concern:

Thank you for your follow up email on September 15, 2015 in the matter of Case #XXXXXXXX. Please be advised the Company has responded directly to Mr. [redacted] in accordance with our complaint management procedures.
Sincerely,
COUNTRY Preferred Insurance Company
[redacted]
Executive Customer Relations
Email: [redacted]@countryfinancial.com
Phone: 855/XXX-XXXX
cc: [redacted] Financial Representative 19701
St. Louise Northwest Agency Manager, 24009

I am rejecting this response because:
I asked the company not to contact me anymore with their lies. I actually recorded the conversations between myself and their employees to prove they are a bunch of liar but my husband does not want to sue country financial only the contractor but thank for your assistance..

June 8, 2017     Revdex.com Serving Central Illinois Heart of Illinois Revdex.com 8100 N University Peoria, IL  61615     Re:       ID #12182161—[redacted]     To Whom It May Concern:...

            Thank you for your May 31, 2017 notification in the matter of ID #12182161. Please be advised the Company has mailed a response directly to Mr. [redacted]’ concerns in accordance with our complaint management procedures.   Sincerely, COUNTRY Preferred Insurance Company® COUNTRY Mutual Insurance Company® Bloomington, IL     Wendy Huffman Executive Customer Relations   Tell us why here...

We are aware of Mr. [redacted] situation and are working on his request. We will contact him with resolution.

Initial Business Response /* (1000, 11, 2015/11/16) */
November 16, 2015
Revdex.com of Central Illinois
Re: File Number: XXXXXXXX
Complainant: [redacted]
COUNTRY Preferred Insurance Company(r)
To Whom It [redacted] Concern :
This letter is in response to your...

correspondence dated 10/30/2015 regarding the complaint filed by [redacted].
We will provide a written response to her complaint in accordance with our complaint management procedures.
[redacted]
Executive Customer Relations
[email protected]
Toll-Free: XXX-XXX-XXXX
::

Initial Business Response /* (1000, 5, 2016/08/02) */
August 1, 2016
Revdex.com
[redacted]
[redacted] XXXXX
RE: Case #19045755[redacted]
COUNTRY Mutual Insurance Company(r) Auto Policy A12AXXXXXXX
To Whom It May Concern:

Thank you for your July 25, 2016...

notification in the matter of Case #XXXXXXXX. Please be advised the Company has already responded directly to Ms. [redacted]'s concerns in accordance with our complaint management procedures.
Sincerely,
COUNTRY Mutual Insurance Company(r)
Bloomington, IL
[redacted]
Executive Customer Relations
cc: Chicago South Agency Manager, XXXXX
Kirk [redacted], Financial Representative XXXXX

Initial Business Response /* (1000, 5, 2016/09/28) */
September 28, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
RE: Case #19046386[redacted]
COUNTRY Preferred Insurance Company(r) Auto Policies P12AXXXXXXX & P12AXXXXXXX
To Whom It May Concern:

Thank you for...

your September 13, 2016 notification in the matter of Case #XXXXXXXX. Please be advised the Company is responding directly to Mr. Diebold's concerns in accordance with our complaint management procedures.
Sincerely,
COUNTRY Preferred Insurance Company(r)
Bloomington, IL
[redacted]
Executive Customer Relations
cc: Peoria Agency Manager, XXXXX
[redacted] Financial Representative XXXXX

Tell us why here... October 18, 2017  Revdex.com Serving Central Illinois Heart of Illinois Revdex.com 8100 N University  Peoria, IL 61615   Re:      ID #[redacted]        To Whom It...

May Concern: Thank you for your October 11, 2017 notification in the matter of ID#1[redacted]  Please be advised the Company has mailed a response directly to Mr. [redacted] in accordance with our complaint  management procedures.   Sincerely, COUNTRY Mutual Insurance Company® Bloomington, IL  [redacted] Executive Customer Relations

We received notice of this complaint for the first time on 12/28/2016 by mail. It was mailed to our home office, but addressed to the incorrect agent. There is no email link provided. We discussed this matter with our insured on 12/27/2016, and I will be sending them a written explanation as well....

Please email me with any further needs.[redacted]

June 26, 2017     Revdex.com 8100 N University St Peoria, IL 61615   RE: Case #12277718-[redacted]     To Whom it May Concern,   Thank you for your July 26, 2017 notification in the matter of case #12277718. Please be advised the Company is working directly with the policyholder in accordance with our complaint management procedures. A response was sent to the policyholder directly via email per her request. As of today’s date, a reply has not been received from Ms. [redacted].   Sincerely, COUNTRY Casualty Insurance Company® Bloomington, IL [redacted] Executive Customer Relations

May 9, 2017 Revdex.com of Central Illinois Re:      File Number:  [redacted]            Complainant:  [redacted] COUNTRY Mutual Insurance Company® To Whom It May Concern : ...

 This letter is in response to your correspondence dated 5/1/2017 regarding the complaint filed by [redacted]. We have been in contact with Ms. [redacted] and resolved this matter in accordance with our complaint management procedures. Sincerely, COUNTRY Mutual Insurance CompanyBloomington, IL    Karen HarneyExecutive Customer Relations [redacted]Toll-Free: [redacted]    Tell us why here...

Complaint: [redacted]
I am rejecting this response because:
we did everything that was required of us, took the car in for the proper maintenance, their service manager elected not to put any engine issues on the invoice.  The only invoice that covered the engine was the first one at approx 15,000 miles and Weisner put the problem on the catalytic converter and cleared the engine.  After that they basically ignored the engine issue and our request to check the engine but continued to bill us for other parts.My wife was told that the engine noise was normal for her car.  The engine died and I had to replace it due to the poor workmanship of the dealer and the faulty design of the engine.So due to the fact that Weisner will not back the work and their 100,000 mile inspection is just another way to get more money out of the consumer.  They are wrong.Chevrolet is wrong for not backing their product when they where informed of the issue, because they did an oil consumption recall but unfortunately [redacted] could not complete the test before the engine died.
Regards,
[redacted]

[redacted] <[redacted]>
6:31 AM (1 minute ago)
to me
As I have stated multiple times to Mr. [redacted] and [redacted] and is documented in the customer write up sheet, we were not told about a noise in the motor when the vehicle was brought in on 4/15/15. Nor have we been the ones that preformed the oil changes to the customers vehicle. Therefore we are not responsible for the condition of the vehicle.

[redacted]
General Mgr.
Wiesner, Inc.-Huntsville
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has performed this action and I consider this complaint resolved.
Regards,
[redacted]

I contacted Mrs. [redacted] on Tuesday Nov 3rd and apogized profusely for the mis-handling of her simple request.   I worked with my corporate home office and had them complete the cancellations immediately, and authorize me to produce refund checks locally.  THe payment...

histories showing all debits and credits to both accounts as well as full refunds were overnighted to Mrs. [redacted] home addrress yesterday for delivery today.
I indicated to Mrs. [redacted] should she find any discrepancy between her accounting records of payments sent and ours of payments received to notify me immediately and I personally would work to resolve it.
Thank you for the opportunity to correct this situation.  I do hope this is satisfactory to Mr. & Mrs. [redacted] and look forward to hearing from them to confirm as such.
[redacted], General Manager

Hello,  please be advised [redacted] is no longer the General Manager of Greenwood Memorial Park. Greenwood's point of contact is currently [redacted], Assistant General Manager. My email address is [redacted] and my phone number is [redacted] x [redacted]
I phoned Mrs....

[redacted] on May 13th midday at the number left for contact and didn't hear back.  I then followed up with an email at 7:30 pm that evening.  Mr. [redacted] returned my email today, Friday May 15th, and I responded within 90 minutes.  I am currently awaiting a response from the [redacted]s if my proposed resolution is satisfactory.  Email documentation is attached.
This matter is not yet resolved, but I did want to update Revdex.com as to the actions that had been taken and where we currently stood in the matter. I will update the Revdex.com again with this matter is resolved
Thank you for your attention to this matter.
Sincerely,[redacted]

[redacted] <[redacted]>
Attachments11:44 AM (18 hours ago)
to me
Here are all the service tickets that we have on the customers vehicle.

[redacted]
General Mgr.
Wiesner, Inc.-Huntsville
[redacted] 70083...

MILES.pdf)