Spatz Construction

I am rejecting this response because:Country Financial has send a letter to explain things which I already was made aware ofthey mad mistakes so they will have to pay for those mistakesI do not have to pay for there mistake I want them to refund all of the and the billing department can send a check for of the bank fee's I received due to CF taking funds out early then on the day we agreed on the of every monthI would be happy to provide bank statements to prove thisCF has not contacted me by phone to deal with this matter....From March to may We had NO Ins Coverage and they did not contacts to informed uswe have terminated out auto policy with CF due to CF in ability to conduct processional business with out moneythey abused there trust and their word I never gave them permission to take money out on May 17,there for they stole my money and I want it back

To Whom It May Concern:
This letter is in response to your correspondence dated May 26, 20*7, regarding the complaint filed by
Barbara Jean ***
We will be in contact with Ms*** and resolve this matter in accordance with our complaint
management
procedures
Sincerely,
COUNTRY Mutual Insurance Company

Initial Business Response /* (1000, 5, 2015/09/04) */
September 4,
Revdex.com
RE: File Number: XXXXXXXX
Complainant: *** ***
COUNTRY Life Insurance Company(r) policy - XXXXXXXXX
COUNTRY Preferred Insurance Company(r) policy - JAXXXXXXX
This letter is
in response to your correspondence dated August 31, regarding the complaint filed by Mr*** ***
We have been in contact with *** *** and have provided a written response to his complaint in accordance with our complaint management procedures
Sincerely,
COUNTRY Life Insurance Company
*** ***
Executive Customer Relations Specialist
Phone: XXX-XXX-XXXX
Email: ***@countryfinancial.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2016/03/15) */
March 15,
Revdex.com
Harrison
Peoria, IL
RE: Case #XXXXXXXX*** ***
COUNTRY Mutual Insurance Company(r) Home Policy G10KXXXXXXX
To Whom It May Concern:
Thank you for your March 14,
notification in the matter of Case #XXXXXXXXPlease be advised the Company has already responded directly to Mr***'s concerns in accordance with our complaint management procedures
Sincerely,
COUNTRY Mutual Insurance Company
*** ***
Executive Customer Relations
cc: Metro Atlanta South Agency Manager, XXXXX
*** *** Financial Representative XXXXX

To Whom It May Concern :This letter is in response to your correspondence dated 1/16/regarding the complaint filed by *** ** *** We will provide a written response to her complaint in accordance with our complaint management procedures.Sincerely,COUNTRY Mutual Insurance
CompanyBloomington, IL

To Whom It May Concern:
This letter is in response to your correspondence dated June 1, 2017, regarding the complaint filed by Katherine ***
A letter was mailed to Ms*** on May 31, which addresses the complaintWe will continue to work with Ms*** to resolve this matter in accordance with our complaint management procedures
Sincerely,
Country Preferred Insurance Company

To Whom it May Concern:
The attached letter is in response to your correspondence dated February 16, regarding the complaint filed by *** ***
We will provide a written response to Mr***'s complaint in accordance with our complaint management procedures
Sincerely,
COUNTRY
Preferred Insurance Company

I am rejecting this response because: Still haven't received a check, just notices that they have back dated it back to January Won't be satisfied until I get a check

To Whom It May Concern:
This letter is in response to your correspondence dated May 22, 2017, regarding the complaint filed by Katherine E***
We have been in contact with Ms*** and resolved this matter in accordance with our complaint management procedures
Sincerely,
COUNTRY
Preferred Insurance Company
Bloomington, IL
*** ***
Executive Customer Relations

I am rejecting this response because:
This message didn't include a response from the businessMy local agent has contacted me & says he's attempting to resolve the situationHe's on vacation this week & has someone else speaking for him as far as what he's actually doing, thoughSo at this point, I'm still waiting

Initial Business Response /* (1000, 10, 2015/07/16) */
July 14, 2015
Revdex.com of Central Illinois, Inc.
112 Harrison
Peoria, IL 61602
Re: Case ID: XXXXXXXX
Complainant: [redacted]

To Whom It May Concern:
This letter is in response to your...

correspondence dated July 3, 2015 regarding the complaint filed by [redacted].
We have been in contact with Mr. [redacted] and have provided a written response to his complaint in accordance with our complaint management procedures.
Sincerely,
COUNTRY Mutual Insurance Company(r)
[redacted]
Executive Customer Relations
Email: [redacted]@countryfinancial.com
Phone: XXX-XXX-XXXX


Initial Consumer Rebuttal /* (3000, 12, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response that they provided because they were wrong to file two claims when I called and I was wondering what should I do or who should I call when I was a brand new homeowner.

Initial Business Response /* (1000, 5, 2016/10/31) */
October 31, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
RE: Case #19046840[redacted]
COUNTRY Preferred Insurance Company(r) Auto Policy P02AXXXXXXX
To Whom It May Concern:

Thank you for your 10/24/2016...

notification in the matter of Case #XXXXXXXX. Please be advised the Company has already responded directly to Mr. [redacted]' concerns in accordance with our complaint management procedures.
Sincerely,
COUNTRY Preferred Insurance Company(r)
Bloomington, IL
[redacted]
Executive Customer Relations
cc: Southern Arizona Agency Manager, XXXXX
[redacted] Financial Representative 7259
Initial Consumer Rebuttal /* (3000, 7, 2016/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they didn't say anything !!! BILLING WAS FROM MONTH TO MONTH. WE DIDNT USE IT THAT MONTH AND WE ARE NOT PAYING FORTHAT MONTH. I HAVE HAD THIS INSURANCE COMPANY SINCE THE 90 S ! AND I WAS TOLD THEM I WAS PAYING FOR ONE ONE IN AHEAD.AND WILL NOT PAY FOR SOMETHING I DIDNT HAVE THAT MONTH.

March 30, 2018     Revdex.com 8100 N University Street Peoria, IL 61615     Re:       Your ID Number:           [redacted]               To Whom It...

May Concern:   This letter is in response to your correspondence dated March 22, 2018 regarding complaint ID [redacted].   We will respond directly to our insured in accordance with our complaint management procedures.   Sincerely, COUNTRY Casualty Insurance Company® Bloomington, IL   Executive Customer Relations Tell us why here...

I am rejecting this response because:
Mr. [redacted] with County Financial has sent a letter...

explaining that they don't feel responsible for the stop payment that cost $35.  He has claimed that the bank would not allow the cancellation of the automatic withdrawal in the 3 days they were given to stop it.  In fact, it was completely up to Country Financial to cancel the withdrawal, my bank was helpless to stop the process unless cancelled by Country Financial.  That was told to me by the vice president of the bank where I have an account.  So when Country Financial was told to cancel my policy on Thursday, they had until Monday to cancel out my account, my policy, and the automatic withdrawal.  They chose to hold out to attempt to withdraw the money, and when they were stopped by my stop payment, they were effectively trying to steal money from my account.  When will consumers have control of their own money?  Why do I have to pay my own bank to stop a payment from being made 4 days in the future?  In what world am I in the wrong and it's ok for a company to steal money from me?  Mr. Lowe says I signed an agreement stating these facts.  I'm for the record, saying I didn't sign anything to the affect of allowing Country Financial to take money from my account if I cancelled my policy and the electronic withdraw process.  I still feel Country Financial owes me $35 for the stop payment fee, and for the time and effort AND STRESS caused by Country Financial.....thousands.  This company, like most others, does not care about consumers.

Initial Business Response /* (1000, 5, 2016/09/27) */
September 27, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
RE: Case #XXXXXXXXDr. [redacted]
COUNTRY Preferred Insurance Company(r)
Auto Policy P46AXXXXXXX & [redacted] (Account #XXXXXXX); [redacted] (Account...

#XXXXXXX)
COUNTRY Mutual Insurance Company(r) Home Policy [redacted] (Account #XXXXXXX)
To Whom It May Concern:

Thank you for your September 13, 2016 notification in the matter of Case #XXXXXXXX. Please be advised the Company is responding directly to Dr. Chamber's concerns in accordance with our complaint management procedures.
Sincerely,
COUNTRY Preferred Insurance Company(r)
COUNTRY Mutual Insurance Company(r)
Bloomington, IL
[redacted]
Executive Customer Relations
cc: SE Washington Agency Manager, XXXXX
[redacted] Financial Representative XXXXX

I am rejecting this response because: I have not received any letter or phone call from nick from CF to resolve this matter..Please take future action in dealing with Country Finance. Katherine [redacted]

August 4, 2017  Revdex.com8100 N University StPeoria, IL 61615  RE: Case #[redacted]-[redacted]   To Whom it May Concern,  Thank you for your August 1, 2017 notification in the matter of case #[redacted]. As the result of a previously filed Georgia Better...

Business Bureau complaint, the company has responded directly to the policyholder in accordance with our complaint management procedures.  Sincerely,COUNTRY Mutual Insurance Company®Bloomington, IL [redacted]Executive Customer Relations

November 20, 2017     Revdex.com 8100 N University St Peoria, IL 61615   RE: Case #[redacted]—[redacted]     To Whom it May Concern,   Thank you for your November 13, 2017 notification in the matter of case #[redacted]. Please be advised the Company...

has mailed a response directly to the account holder in accordance with our complaint management procedures.   Sincerely, COUNTRY Trust Bank ® Bloomington, IL    [redacted] Executive Customer Relations

Initial Business Response /* (1000, 5, 2015/11/16) */
November 16, 2015
Revdex.com of Central Illinois, Inc.
112 Harrison
Peoria, IL 61602
Re: Case ID: XXXXXXXX
Complainant: [redacted]

To Whom It May Concern:
This letter is in response to your...

correspondence dated November 10, 2015 regarding the complaint filed by [redacted].
We have been in contact with Mr. [redacted] and have provided a written response to his complaint in accordance with our complaint management procedures.
Sincerely,
COUNTRY Preferred Insurance Company(r)
[redacted]
Executive Customer Relations
Email: [redacted]@countryfinancial.com
Phone: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company accepted my assertion that their agent shouldn't have issued the policy. The company backdated the policy to the date of inception, and I was told to disregard another billing that was sent to me as well. I presume, based on this, they have pulled their file from the collection agency they reported my account to, but in the meantime I filed a dispute with that agency to be certain. Assuming this is the last of this issue, I am satisfied that the company's response to my complaint with the Revdex.com has been handled satisfactorily.