Specialized Loan Servicing, LLC

Complaint: [redacted]
I am rejecting this response because: Still the bottom line is every Rep I spoke to there failed to give me answers, causing us to have to resort to outside resources to find other options. This caused everything to take longer on our end as we were forced to do so. All the letters sent to us did not answer questions either...hence my phone calls to try and obtain further details/clear explanation. Legal mumble jumble in letters was not a help to anyone, including a financial advisor, whom also called on our behalf and didn't get very far. This company will never have the business of us, our friends, or family. No one knows what they are doing. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The balance you have
noted is relating to outstanding missed applied funds with Wells Fargo and has
no merit for the case.  (Note: As of
August 15, 2016 this account is current.) 
As I outlined in my last correspondence, you are charging additional fee’s
within the grace period of 17 days.  Contractually
I have not agreed to these additional charges for making on-line payments.   Again, if your company doesn’t charge for
on-line payments within 4 days of the due date, then this offer should extend
through the grace period!  I make over 25
vendor payments online a month and SLS is the only company to charge their
clients with this erroneous fee.    In additional
I lead implementation teams for on-line payment solutions; with this being
said, the average cost per transaction is .07cents.  Your fee is $10.00.  
Sincerely,
[redacted]

This letter is in response to a complaint filed with the Denver Revdex.com ("Revdex.com") on August 1, 2016 and received by Specialized Loan Servicing LLC ("SLS") on August 2, 2015 regarding a debt. As we have previously stated, we are unable to locate an account number affiliated with SLS with the information you have provided to accurately respond to your request. Please provide an account number or a social security number in order for SLS to review your request. If you have any questions regarding this information, please contact Customer Care toll free at [redacted], Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD [redacted], Monday through Friday, 8:00 a.m. until 5:00 p.m. MT.

Dear [redacted],   This letter is in response to a complaint filed with the Denver Revdex.com (“Revdex.com”) on October 8, 2017 and received by Specialized Loan Servicing LLC (“SLS”) on October 9, 2017 regarding bankruptcy trustee funds for the...

above-referenced mortgage account.   With regard to your concerns, a review of SLS’ records indicates check number [redacted] was issued in the amount of $1,018.64 to [redacted], II Chapter 13 Trustee, [redacted] and is scheduled to be sent on October 23, 2017.  SLS’ records indicate on October 12, 2017 the Trustee requested the Proof of Claim be withdrawn.   We have responded regarding the errors alleged on the account and the corrections made to the account, as applicable. We trust that we have responded to your concerns.  You have a right to request the documents relied on by SLS in reaching the determinations communicated in this letter by contacting us at the number below.   If you have any questions regarding this information, please contact Recovery Services toll free at [redacted], Monday through Thursday, 7:00 a.m. until 7:00 p.m. MT and Friday 8:00 a.m. until 12:00 p.m. MT. SLS accepts calls from relay services on behalf of hearing impaired borrowers.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]Really!!!  their responds takes no responsibility on their end......makes it feel like I was still in the wrong.  Revdex.com are you really doing your true job intended??   What's the point in filing a complaint when you side with the complainant.  Did they once in their response take responsibility for what they did?   this is worthless( Revdex.com).  I filed this complaint because to the hours and hours I spend correcting this problem on their end.   please read their response.   Do you think its expectable if it happened to you or your family.   I have no idea how you grade but it sucks!!   worthless trying anymore with you guys.  I corrected all the issues with hours and hours on my own.    I cant believe this is legal in America.

They are working on on dropping the PMI, Im waiting for them respond, thank you.

Initial Business Response /* (1000, 6, 2015/06/19) */
This letter is in response to a complaint filed with the Denver Revdex.com ("Revdex.com") on June 5, 2015 and received by Specialized Loan Servicing LLC ("SLS") on June 9, 2015 regarding a loan modification and payment history for the...

above-referenced mortgage account.
According to our records, we received a similar dispute from the Consumer Financial Protection Bureau ("CFPB") on June 10, 2015. This written Denver Revdex.com complaint will be addressed along with the CFPB complaint.
Your account has been assigned a relationship manager, [redacted] Teller ID#XXXXX, as a single point of contact. If [redacted] is not available any associate may assist you.
If you have any questions regarding this information, please contact Customer Care toll free at X-XXX-XXX-XXXX, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD X-XXX-XXX-XXXX, Monday through Friday, 8:00 a.m. until 5:00 p.m. MT.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They had no response. Just gave my contact person who I already spoke to before filing complaint with no success.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 10, 2015/07/20) */
This letter is in response to your rebuttal filed for the case filed with the Denver Revdex.com ("Revdex.com") on June 5, 2015 and received by Specialized Loan Servicing LLC ("SLS") on June 8, 2015 regarding your request for a modification review for the above referenced mortgage account
After review of our records we have confirmed that an active Consumer Financial Protection Bureau, ("CFPB") was in process at the time of our previous response. Our records indicate the CFPB review was completed and a response sent to you on June 23, 2015. We are enclosing a copy of our response in connection with the CFPB review for your records.
We trust all of your concerns have been addressed with the resolution sent to the CFPB.
In researching your account, we have found no errors. You have a right to request the documents relied upon in reaching this determination by contacting us at the number below, but please note that SLS has already enclosed the same for your reference as outlined above.
If you have any questions regarding this information, please contact Customer Care toll free at X-XXX-XXX-XXXX, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD X-XXX-XXX-XXXX, Monday through Friday, 8:00 a.m. until 5:00 p.m. MT.

This letter is a complaint filed with the Denver Revdex.com (“Revdex.com”) on October 7, 2016 andreceived by Specialized Loan Servicing LLC (“SLS”) on October 10, 2016 regarding a refund on theabove-referenced mortgage account.Our records reflect that on August 25, 2016 we spoke with you...

regarding the balance of the escrowaccount that you wished to have refunded to you. At that time, the agent advised you to send a letterrequesting this, as it was a change from the manner in which the payoff would have been handled for thisaccount. Our records reflect that we did not receive the written request prior to the account’s payoff onSeptember 15, 2016. The enclosed August 29, 2016 payoff statement reflected that the balance of theescrow account reduced the total payoff amount by $1,129.90.We issued a refund in the amount of $198.87 on September 30, 2016 for the overpayment of the accountafter the payoff was processed. We have enclosed a copy of the payment history with our transactioncodes for your review and records.In researching this account, we have found no errors. Your client has the right to request the documentsrelied upon in reaching this determination by contacting us at the number below, but please note that SLShas already enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at [redacted], Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD [redacted], Monday throughFriday, 8:00 a.m. until 5:00 p.m. MT.

Initial Business Response /* (1000, 12, 2015/09/10) */
This letter is in response to a complaint filed with the Denver Revdex.com ("Revdex.com") on August 20, 2015 and received by Specialized Loan Servicing LLC ("SLS") on August 21, 2015 regarding a cease and desist for the above referenced...

loan.
According to the original loan documents, you are the only borrower listed on the note and therefore responsible for the debt. Even a divorce decree naming only one of you as responsible for the account would not alter the original loan documents.
SLS is a third party servicer, contracted by the investor to service this loan per the terms of the original loan Note signed at closing. For this reason, we are not authorized to alter or amend any condition of the original loan agreement, such as removing you, the primary borrower, from the Note. In order to remove your name from the note, this account would need to be refinanced sold. As SLS does not handle loan assumptions or refinances, you may wish to contact a financial institution of your choosing.
Our records do not indicate active bankruptcy on this account.
In your correspondence, you reference a mailing address that is different from what we have on file. If you wish to update your mailing address, please provide us with a written correspondence, outlining your request. As a courtesy, we are responding to the address in your correspondence.
SLS has received your cease-and-desist request. Accordingly, your home and work telephone numbers have been removed from our records, and you will no longer receive collection calls of any kind. Our only communication will be through written correspondence henceforth.
In researching your account, we have found no errors. You have the right to request the documents relied upon in reaching this determination by contacting us at the number below, but please note that SLS has already enclosed the same for your reference as outlined above.
If you have any questions regarding this information, please contact Customer Care toll free at X-XXX-XXX-XXXX, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD X-XXX-XXX-XXXX, Monday through Friday, 8:00 a.m. until 5:00 p.m. MT.

Dear [redacted],
This letter is in response to your rebuttal of the case filed with the Denver Revdex.com ("Revdex.com") on July 7, 2015 and received by Specialized Loan Servicing LLC ("SLS") on July 10, 2015 regarding a fee assessed to the above-referenced mortgage account.
Our records indicate that we have previously responded to a similar request with our correspondences dated July 22, 2015, August 5, 2015 and August 17, 2015. Enclosed is a copy of the letter for your reference. Please note that Specialized Loan Servicing LLC ("SLS") has complied with your request for information in accordance with both state and federal law. As such, we consider this matter resolved. If you should have any additional questions concerning your client's loan, please contact our Customer Care Department.
As previously stated, escrow was forced on the above-referenced account due to delinquent flood insurance in accordance with the Deed of Trust. As a courtesy, we have once again enclosed a copy of the Deed of Trust your review.
A payoff quote which details the amount needed to satisfy the above reference account is enclosed for your review.
In researching your account, we have found no errors. You have a right to request the documents relied upon in reaching this determination by contacting us at the number below, but please note that SLS has already enclosed the same for your reference as outlined above.
In compliance with the laws set forth by the state of Washington, enclosed is the following information:
Your account is not currently due for a monthly payment.
The current principal balance due is in the amount of $0.00.
There are no funds held in a suspense account.
The escrow balance as of today is $0.00. There is not an escrow shortage.
Note holder contact information:
E*Trade Bank
[redacted]
Specialized Loan Servicing LLC ("SLS") is the servicer of the loan on behalf of the investor. Correspondences made with the investor will be handled by SLS.
If you have any questions regarding this information, please contact Customer Care toll free at [redacted], Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD [redacted], Monday through Friday, 8:00 a.m. until 5:00 p.m. MT.

Initial Business Response /* (1000, 5, 2015/06/16) */
Dear [redacted],
This letter is in response to the case filed with the Denver Revdex.com ("Revdex.com") on June 2, 2015 and received by Specialized Loan Servicing LLC ("SLS") on June 5, 2015 regarding payments made on the...

above-referenced mortgage account.
SLS is the current servicer of the mortgage loan, which was transferred to SLS for servicing on December 2, 2013. A copy of the welcome letter sent to you notifying you of the transfer is enclosed for your review.
Our records show that [redacted] was added to the account as an authorized third party on June 1, 2015. [redacted] will be able to receive and/or provide information concerning the above referenced account. However, we do not have a mailing address listed on file for [redacted], please contact us at the number listed below so that we can updated our records accordingly.
Due to the delinquency on the account, payments that are less than the amount needed to bring the account current cannot be accepted. Therefore, we were unable to set up Automatic Clearing House (ACH) withdrawals for your monthly payments.
Although we have received funds for the account payments have not been made in the full amount necessary to reinstate the account. A reinstatement quote which details the amount needed to bring the account current and stop the foreclosure activity currently present on the account is enclosed for your review.
In researching this account, we have found no errors. You have a right to request the documents relied upon in reaching this determination by contacting us at the number below, but please note that SLS has already enclosed the same for your reference as outlined above.
If you have any questions regarding this information, please contact Customer Care toll free at X-XXX-XXX-XXXX, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD X-XXX-XXX-XXXX, Monday through Friday, 8:00 a.m. until 5:00 p.m. MT.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of June 1, 2015 I was not added as an authorized person, this came from within your company, customer service supervisor named Steven. That was the reason for me to file the complaint with the Revdex.com. I cannot believe You have my full name and no contact information. You have not only my physical address, you also have a telphone number and email address. I do not see how you found no errors.
Final Business Response /* (4000, 9, 2015/07/08) */
Dear [redacted],
This letter is in response to the case filed with the Denver Revdex.com ("Revdex.com") on June 2, 2015 and received by Specialized Loan Servicing LLC ("SLS") on June 5, 2015 regarding payments made on the above-referenced mortgage account.
Our records indicate that we have previously responded to a similar request with our correspondence dated June 16, 2015. Enclosed is a copy of the letter for your reference. Please note that Specialized Loan Servicing LLC ("SLS") has complied with your request for information in accordance with both state and federal law. As such, we consider this matter resolved. If you should have any additional questions concerning your client's loan, please contact our Customer Care Department.
The most recent reinstatement quote was sent to the Estate of [redacted] on June 24, 2015. However, as this quote expired on July 6, 2015, we are ordering a new quote, which will be sent under separate cover.
In researching this account, we have found no errors. You have a right to request the documents relied upon in reaching this determination by contacting us at the number below, but please note that SLS has already enclosed the same for your reference as outlined above.
If you have any questions regarding this information, please contact Customer Care toll free at X-XXX-XXX-XXXX, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD X-XXX-XXX-XXXX, Monday through Friday, 8:00 a.m. until 5:00 p.m. MT.

Initial Business Response /* (1000, 9, 2015/12/09) */
This letter is in response to the case filed with the Denver [redacted] on November 7, 2015 and received by Specialized Loan Servicing LLC ("SLS") on November 9, 2015 and follow up on November 27, 2015 regarding the approved...

modification for the above referenced mortgage account.
Our records reflect there were trial payments on the account in January, February and March of 2015. There was a modification package offered that was due to start on April 1, 2015. There was then an adjusted modification offer sent out on April 2, 2015. On May 7, 2015 our Customer Resolution Department had the modification reversed due to a compliance error. It was determined that the modification had to be reviewed and that updated documents were required. The Customer Resolution Department confirmed that a modification offer has been approved and was sent to you on November 25, 2015 with UPS tracking number of [redacted]. These documents were sent out late by SLS which is our error. The Customer Resolution department is currently working out the details of the correction in our system. Please sign and return the modification documents sent to you as soon as possible. We are unable to finalize the changes in the system until the signed documents are received.
If you have any questions regarding this information, please contact Customer Care toll free at [redacted], Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD [redacted], Monday through Friday, 8:00 a.m. until 5:00 p.m. MT. Financial information and other documentation can be forwarded to your Relationship Manager/SPOC by mail, fax, or email as follows: [redacted], Fax:[redacted], Email: [redacted]. Please include the ten digit loan number on all correspondence.

We are writing in response regarding the dispute that you filed with the Consumer Financial Protection
Bureau (“CFPB”), and the Revdex.com (“Revdex.com”), with regard to the servicing of the above
referenced mortgage loan. We understand that by filing a dispute with the CFPB and the Revdex.com, you...

have
authorized us to upload a copy of our response to the CFPB and the Revdex.com websites. We further
understand that you are requesting the CFPB and the Revdex.com to assist you regarding the application of
payments to the account.
Specialized Loan Servicing LLC (“SLS”) is a third party mortgage loan servicer. The servicing of the
mortgage account transferred to SLS on July 1, 2015. At that time, the account was due for the August 1,
2015 contractual monthly payment. The account is currently due for the October 1, 2016 contractual
monthly payment.
SLS records indicate that on September 15, 2016 the account was updated to reflect the excess
payments being applied to principal per the borrower’s request. No extra interest was charged to the
account. We have enclosed the most recent pay history and transaction codes that reflect the corrections
made.
We regret any inconvenience this may have caused.
We trust that we have responded to your concerns. If you have any questions regarding this information,
please contact Customer Care toll free at [redacted], Monday through Friday, 6:00 a.m. until 6:00
p.m. MT.

Specialized Loan Servicing LLC (“SLS”) has received your dispute on January 8, 2018 on the above referenced mortgage account. Your Qualified Written Request (“QWR”) is currently under review for the following reason: ? Additional research is required regarding taxes paid to the incorrect county on...

the escrow account. We realize the urgency of your inquiry and we appreciate your patience. We will have a response issued to you within the next fifteen (15) business days. If you have any questions regarding this information, please contact Customer Care toll free at 1-800- 315-4757, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD 1-800-268-9419, Monday through Friday, 8:00 a.m. until 5:00 p.m. MT. SLS accepts calls from relay services on behalf of hearing impaired borrowers.

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this explanation as I did contact the telephone number provided and I was told by the representative that they did not have any information related to me and I even provided my social security number for them to locate me. I am requesting a copy of the documents referenced in this response. Who is the actual creditor that can provide me with a copy of the paperwork? As I mentioned I have not resided at that address since February 2009 and its an ex-friend that has been residing there with the new spouse. I only just learned that this is in foreclosure and no one will provide me any documents.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.  I have repeatedly sent proof of payment and their non response is adversely affecting my credit.  This has been going on since October of 2015.  I have called three times this week to pay January, Feburary and March but have been told to wait until they can apply the payments.  The Cash App group has had this for over 3 weeks.  Please note, I HAVE NOT changed my method of payment in 4 years.  All of a sudden, they cant apply it:?  Then when I pay January's - they reject it (Using the SAME method that I pay, that they can't find)  Please locate my payments so that I can bring this account current. I thank the Revdex.com for their help. 
Sincerely,
[redacted]

This letter is in response to a complaint filed with the Denver Revdex.com (“Revdex.com”) on January 10, 2017 and received by Specialized Loan Servicing LLC (“SLS”) on January 11, 2017 regarding payments and credit reporting on the above-referenced mortgage account.This account service...

transferred to SLS on October 1, 2016. When a loan transfer occurs, SLS holds allcredit reporting for the month in which the transfer occurs, as well as two (2) additional months thereafterto allow for the resolution of interim payment issues associated with the transfer. When a loan dispute orinquiry is received by SLS, we place coding on the account to withhold all credit reporting during the timethe matter is being researched and a written response is being created. However, at the time theresponse letter is sent, coding on the account returns to its normal reporting status. Your payments aredue on the first of the month and you are allotted a 15-day grace period before a late fee is assessed.This account is currently showing due for the January 1, 2017 payment in the amount of $952.81.According to our records and as of the date of this letter, there was no information reported to the creditbureaus as delinquent. In accordance with the Fair Credit Reporting Act (“FCRA”), SLS is required toreport payments accurately as they were received. If you have a specific dispute regarding the creditreporting information we have reported, please send us a signed letter detailing your dispute along withan unmarked copy of your entire credit report(s).When this account service transferred, this account was due for the October 1, 2016 payment. Ourrecords reflect that we received $476.41 from the prior servicer. On November 7, 2016 we received apayment in the amount of $476.40 which was applied and completed the October 2016 monthly payment.On November 10, 2016 we received $246.41 and on November 23, 2016 we received $476.41 for a totalamount of $722.83. On December 7, 2016 we received a payment in the amount of $246.41 that wasapplied for the November 2016 payment with $16.43 in the unapplied funds suspense account. Ourrecords do not reflect receiving telephone calls or contact made with you on or about October 16, 2016.In order to research any other missing payments, we will need proof of payment in order to research yourrequest. Our records do not show that we received your proof of payments that you stated were faxedand emailed. Please see the attached copy of the prior servicer’s payment history along with SLS payment history from the time of the transfer of your loan for your review and records. Once we receiveproof of any missing payments, we can then review your request.In researching your account, we have found no errors. You have the right to request the documents reliedupon in reaching this determination by contacting us at the number below, but please note that SLS hasalready enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at [redacted], Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD [redacted], Monday throughFriday, 8:00 a.m. until 5:00 p.m. MT.

This letter is in response to a rebuttal with the original complaint filed with the Denver Better BusinessBureau (“Revdex.com”) on May 3, 2016 and received by Specialized Loan Servicing LLC (“SLS”) on May 17,2016 regarding credit reporting on the above-referenced second mortgage account.Our records indicate that we have previously responded to a similar request for credit reporting on May 5and May 12, 2016. We have enclosed these letters for your records.When a dispute is received, credit reporting is placed on hold while we research and construct ourresponse. Credit reporting for this account has been place on hold due to the written requests that wehave received. Once credit reporting is turned back on after the resolution of your dispute we will be ableto report the account’s current status. As a onetime courtesy, on May 23, 2016 we have sent a manualupdate to the credit bureaus to reflect that is account was paid off and now is a zero balance. Typically,the updates are received within 72 hours however; it may take approximately 45-60 days for the creditbureaus to update their records with this information. If your credit report continues to reflect inaccurateinformation after that time you will need to dispute the reporting directly with the credit reporting agencies.In accordance with the Fair Credit Reporting Act (“FCRA”), SLS is required to report payments accuratelyas they were received, therefore, credit cannot be altered as a courtesy. Please note that SLS hascomplied with your requests for information in accordance with both state and federal law.In researching your account, we have found no errors. You have a right to request the documents reliedupon in reaching this determination by contacting us at the number below, but please note that SLS hasalready enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at [redacted], Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD [redacted], Monday throughFriday, 8:00 a.m. until 5:00 p.m. MT.

(The consumer indicated he/she DID NOT accept the response from the business.)
Even after they received the documents (which I sent years age) and never changed it under my name they kept on sendin at least 10 documents with the incorrect information I would call time and time again and they did not send them. People are not helpful and seems like they porpusly do not send documents and give incorretc info since everyone kept on changins stories to make you more late and either charge you more

This letter is in response to your complaint filed with the Denver Revdex.com ("Revdex.com") on March 14, 2018 and received by Specialized Loan Servicing LLC ("SLS") on March 21, 2018 regarding fees on the above-referenced mortgage account. We understand the account was included in a Chapter 7 bankruptcy that was discharged on October 13, 2011. SLS is obligated under federal bankruptcy law to comply with the requirements of the mandatory discharge injunction. Accordingly, the information contained in this letter is for informational purposes and is not an attempt to collect a debt or impose personal liability with respect to any portion of the debt that may be discharged. For your information, the account is currently due for the April 1, 2018 contractual monthly payment. Our records indicate that we have previously responded to a similar request regarding the application of payments, credit reporting, and fees on March 7, 2018. We show on December 28, 2017 there was a fee billed from the prior servicer in the amount of $105.00 due to a Brokers Price Opinion ("BPO") that was completed on November 28, 2017. As disclosed in the March 7, 2018 response, on January 30, 2018 we billed your account $105.00 for a BPO completed on December 22, 2017 in order to review the removal of the Private Mortgage Insurance. It seems that there were duplicate charges for the same BPO fee of $105.00. On March 14, 2018 we removed the BPO fee charged on January 30, 2018 in the amount of $92.35 (balance still showing due) with $12.65 that was applied to ‘curtailment’ (reduction of the Unpaid Principal Balance). We have enclosed a copy of the payment history with the transaction codes for your review and records. We apologize for any confusion. In compliance with the laws set forth by the state of Washington, included is the following information: ? This account is currently due for the April 1, 2018 payment in the amount of $739.34. ? The current principal balance is $121,282.24. This is not a payoff quote. ? There are no funds being held in the suspense account. ? The escrow balance as of the date of this letter is $1,704.45. Note holder contact information: [redacted], as Trustee for the benefit of the Seasoned Credit Risk Transfer Trust, Series 2018.1 [redacted] SLS is the servicer on behalf of the Note holder correspondences made with the Note holder will be handled by SLS. We have responded regarding the errors alleged on the account and the corrections made to the account, as applicable. We trust that we have responded to your concerns. You have a right to request the documents relied on by SLS in reaching the determinations communicated in this letter by contacting us at the number below, but please note that SLS has already enclosed them for your reference. If you have any questions regarding this information, please contact Customer Care toll free at 1-800- 315-4757, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD 1-800-268-9419, Monday through Friday, 8:00 a.m. until 5:00 p.m. MT. SLS accepts calls from relay services on behalf of hearing impaired borrowers.