SpeedConnect

Do not use this company they are a complete scam. Please do your research...look up the BBB reviews, Trust Pilot reviews, YELP reviews. You will get no service you will be charged over and over and cant cancel. Look at their website it is a sham.

Speed Connect took my monthly payment (4.10.23) & less than 24hrs later shut down services entirely due to shutting down their towers & told customers to find another service company as they will no longer service this area. They promised to reimburse the money they took for that month & it's been a constant dead end trying to get the money reimbursed, here we are now 7.5 months later with no reimbursement. They claimed it was being approved by management, then also that it WAS APPROVED by management, meanwhile keep blocking my calls & refusing to respond to the emails.
If I want to donate to someone, it will to someone in need, not an internet company who steals from the elderly!

I was one of the first 10 or first 100 customers of SpeedConnect, and have LOVED the service for over two decades (if I recall the timing correctly). Always could talk to a human, and they were quick to resolve issues. Suddenly, they won't answer any call, not even to sales or billing. I cannot use online portal because systems says my email accounts (of over 20 years) don't exist, which isn't true. No contact even via email. I am lost without my Speedconnect service. What is happening?! Don't start them, if you're new, as this is not workable...

To Whom it May Concern,After much review with our contact center manager manager, we have done everything including truck rolls/service calls for this customer Unfortunately, we cannot service or please all customers in all locations This customer has been issued multiple credits for service but if he is still unhappy with the service we can provide, he can cancel his service with no Early Termination Fee.As you can imagine internet service providers offer many locations but every customer is different and has different expectations of what the service should be it is our goal to provide service to all of our valued customers that they enjoy but this is not always possible [redacted] spoke with [redacted] 6/and he was to monitor the service after more changes and let us know if this was acceptable but we have not gotten any feedback at this time.I hope you find this acceptable and I await to hear the response

Complaint: [redacted] I am rejecting this response because: The business did not provide a resolution They only acknowledged receipt of the complaint and indicated they would contact appropriate people within their organization I am not rejecting the information provided, I am saying they did not provide a resolution Sincerely, [redacted] ***

To Whom It May Concern, I have requested the recording of the November 10th call for review but it might take a day or two longer In reviewing the notes on 11/from our support department it shows that we rebooted the modem and customer was on line and browsing, speeds are better There is nothing about the customer cancelling service Prior to that, on October 23, they modem was disabled for non payment No other tickets or service call other than non-payment and service suspensions since November 27, Mary Kay L***

Complaint: [redacted] I am rejecting this response because: There was no mention in the companies response about the issue of no internet access at allThey mentioned the "speeds"As it was stated in the original complaint, their service has not only provided much slower speeds, but the real issue was the fact that they often are providing no service at allThere were several occasions between August and today, that our household has had no internet connection at allIn their latest response, they said they base their contract around, "usage" well, we have had no access to any"usage" many times, as recently as last nightEven their man***, Derek E***, promised to waive the fee of $if the problem was not fixed after he sent out a technician, we have had two other technicians out since that failed attemptI have called Derek many times, left messages, asking him to follwith his promise, he will not answerI was even told by a secretary, he was in his office many of those timesThe promise Derek made was on a recorded call, according to him

To Whom It May Concern, I have reviewed Ms [redacted] account and see that we have a technician scheduled to come out March for a service call I have opened a ticket up with out Tech Ops Manager and Network Department as well If we cannot fix the service and the customer is not happy, there will not be an Early Termination Fee for her to cancelMary Kay L***

Since we acquired the customer base and technology from SVW, we have not done anything that would change the level of service provided to any of the customers I do realize Ms [redacted] is frustrated and having issues that we are trying our best to resolve When we acquire a new market/customer base, we strive to upgrade technology and improve service on all levels but this takes time I do see see that the latest service call has been complete and this customer was issued a full month of credit I hope that you find this satisfactory and please note that we are continuing to improve the service and our customer service If a customer does not want to hold on the phone, they can also contact our support department from our website at www.speedconnect.com If you have any further questions or require additional information please do not hesitate to contact us

Complaint: [redacted] I am rejecting this response because: I understand the policy However when one of you employees tells us that it has been waived because we were moving to an area SpeedConnect doesn't serve, it was waived If there was a problem with that, why does it take a year and being turned over to collections to even find out about it? I disagree with the way this was handled I understand you still had our old address, but I never even received a call there was a problem (and my phone number hasn't changed) I have perfect credit and am I'm a chronic defaulter I'd like to work to a resolution on this as I don't feel I'm at fault.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it is a fabiciationAs, I have documented information from the said phone callService was interrupted for non payment when the company refused to provide Adequate service after numerous phone callsThey do not maintain service when a call is put into tech support services are restored for less than hrsAlso, you should pull the call we put in on 11/should be reviewed as well as I called to cancel thenThe gentleman stated to call on the 1st as wellPlus the company is refusing to pick up the equipment as it has been removed from my home and is sitting outside on the porchNumerous attempts were made to have equipment picked up and the companyThere are numerous people in the area that have the same issues with this company continuing to charge for services not renderedWhen a credit is applied for the company denies it Sincerely, [redacted]

Per the prior response, we have credited $August

Slow and unreliable in northern Arizona. Fortunately a new provider just went live in my area, Sivadnet.com, so I tried to cancel my SC account. Received a petty and unprofessional email regarding my cancellation. Thank goodness SC is gone. Terrible provider.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The company has made no attempt to resolve this issue I suggest you make some changes to your procedures and provide training to your staff You could be a little considerate when someone has to move and you don't give the option to transfer their SpeedConnect service Obviously you have considerate employee there who understands that fact Make phone call to someone who hasn't responded to a delinquent bill before of sending them to collections Train your staff to follow your lame policies I will continue to post negative reviews online as well as tell every person I know about horrible customer service and your non-attempts to resolve this issue [redacted] ***

Upon further discussion with our Technical Operations Manager, Dan G***, he was out to the home for a service called and confirmed that the customer's router is the issue Also, further concerns should be addressed by [redacted] - the account holder and not her son

Complaint: [redacted] I am rejecting this response because: that is wrong againYou know it as well as I doThe company has until 12/15/to arrange a day and time for pick upAfter the 15th there will be NO access permitted to Speed Connect to the said propertyThis company continues to edit the truth to fit themDoing business with a company that lies and steals monies from consumers is very unethical and boarderline criminalFeel free to reply with a day to pick up the said equipment Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:refusing to solve the issue is a poor business model Sincerely, [redacted]

The refund request was submitted yesterday by [redacted] and the refund check # [redacted] for $was printed and mailed yesterday from our [redacted] , Michigan office If you have any further questions, please let me know

Customer was not billed for moving to another tower but has had many calls complaining of service issues even though on the last service call in March, scores were very good At this time, we have zeroed out the final bill Nothing more is due from this customer