SpeedConnect

Unfortunately, anyone that is keeping their email needs to accept the $4.99 per month fee.  If the acceptance is not received the emails will be cancelled.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.while that offer is a great offer for the billing end, it still does not offer a solution to the repair end. Since they still will not fix the service, which hasn't been working properly for 5 months, I have been forced to change Internet companies. My business with speed connect has permanently ended. They still refused to repair the problem. My new Internet service is working flawlessly. 

Regards,

I am proposing the following:                 I can put Mr. [redacted] on our unlimited data plan which is $69.95/month with a $40.00 discount for 3 months                beginning January 1,...

2015                 I have issued an additional $60 credit for prior issues Please let me know if this is acceptable. Sincerely, [redacted]SpeedConnect Business Manager

So is this customer asking for us to ianctivate his account and recover our equipment?Tell us why here...

I did not see an attachment here but upon reviewing the account, I do see service issues so there is nothing due on the account.  Account is closed with a zero balance.

 

Mary Kay L[redacted]

Promise better speeds but nothing changes.

I have contacted our network team to see if we need to roll a truck for a service call as I have not seen any trouble tickets or calls listed on the account since September 18, 2015.  Once I get a response from them, I can confirm options on service...

issues. 
Mary Kay L[redacted]

I have just received work that our tech ops team has a service call scheduled with the customer for tomorrow.

This is one of the worst services ever. The towers go out constantly yet the "Status is all systems working" absolutely no reliability speed fluctuates constantly and they fault the modem or even the router when it is their system. DO NOT even try this company.

Please be advised that although this active customer states his service doesn't work, there was 151GB of data used in October, 124GB of date used in September, 106GB of data used in August and 137GB of data used July.  If the service didn't work, our customers would not be able to use that kind...

of data.

Customer moved to a new location in December and has had issues although the last service call were went on, the customer had the power inserter unplugged.  In addition, the customer was issued a full month of credit as well as credit for a late fee totaling $74.95.  I have contacted...

our AZ tech ops manager for any input and/or suggestions for this site and will contact customer with findings.  If we cannot fix the service to the customer's satification, they can cancel with no additional fees other than for services used.

 

Mary K[redacted]