SpeedConnect Reviews (96)
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SpeedConnect Rating
Address: 1665 N Woodruff Ave, Idaho Falls, Idaho, United States, 83401-2208
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I called and cancelled the account.
Regards,
[redacted]
This customer is on our platinum plan with unlimited data per month. Although the data is unlimited (for instance, they used over 145.3 GB of date in December with most of it coming from Xbox One Games Download and You Tube) we have daily caps. Once the daily cap is reached,...
service is slowed to assure other customer's needs are met. Unfortunately, we cannot please every customer no matter how we try. We cannot lift daily caps so unfortunately, there is not a lot we can do. We try to assure all customers are satisfied with their service but there are some cases that we cannot do this. Although we do not want to lose this long-term customer, we cannot change the policy. In the meantime, I have opened a ticket with our support manager as well. He can look at the scores and see if a service call would in fact change anything and if a service credit is needed. Based on the data usage, I would have to wait on his report for this.If you need any further information in the meantime, please let me know.[redacted]
We are also going after speed disconnect for the $135.00 we had to pay for overusage as they said it would be monitored and that we would be notified if we got close to going over. Lied to continually by this farce of a company.
These crooks are full of s
t they have too many accounts on any tower. They used to be good about 3-4 years ago and went to hell recently in the last 1 1/2 years. When you ask the techs what the download speed is they all say 8mbps...you are lucky if you can ever get 2-3 so there is a big lie. Also when our son started sending us netflix membership cards, I called tech service as I know about computers and internet and know that streaming type sites can really eat up data. We were not on the uncapped as that is what I had when I worked from home. By the way they gave us a senior discount as we were starting to see the quality of service go down big time. Then they immediately raised their prices as soon as we got the senior discount and we were now paying more! Always got an explanation that there was nothing wrong at their end always had to be equipment we had. We proved that wrong and they still claimed nothing wrong on their end and they have recently admitted they have too many accounts on one transmitter. Oh and the netflix call to tech service? I was told verbatim if it looked like we breached our 100gig cap then we would be notified when it looked like that would happen. Of course we didnt get notified and had to cough up $135.00 dollars extra. We have complaints with the AG offices in our state and Michigan and with the BBB in both states as well as the FCC and the FBI's IC3 internet fraud department where these shysters definitely qualify for. I would have stayed with them possibly but they now have a very rude unprofessional supervisor named tiffany that is quite frankly a female jerk. They said they offered to send us up to unlimited data which was more than 20 bucks a month . I asked if the quality of signal was any better. No was the answer so of course we don't want to pay more for more crap. I will keep the complaints going for the rest of my life and will troll these shysters at every turn I can find. speed disconnect is a real piece of crap and a blemish on the business and consumer world.
The refund request was submitted yesterday by [redacted] and the refund check #[redacted] for $154.97 was printed and mailed yesterday from our [redacted], Michigan office.
If you have any further questions, please let me know.
[A default letter is provided here which indicates your acceptance of...
the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thanks to the Revdex.com for your efforts is finding a solution. I would also note that this company can still not find a time to come to my home to retrieve their equipment. The company needs tremendous help in both management and accounting. I expect you will be dealing with many complaints in the future.Thanks again.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: There was no mention in the companies response about the issue of no internet access at all. They mentioned the "speeds". As it was stated in the original complaint, their service has not only provided much slower speeds, but the real issue was the fact that they often are providing no service at all. There were several occasions between August and today, that our household has had no internet connection at all. In their latest response, they said they base their contract around, "usage" well, we have had no access to any"usage" many times, as recently as last night. Even their man[redacted], Derek E[redacted], promised to waive the fee of $150 if the problem was not fixed after he sent out a technician, we have had two other technicians out since that failed attempt. I have called Derek many times, left messages, asking him to follow-up with his promise, he will not answer. I was even told by a secretary, he was in his office many of those times. The promise Derek made was on a recorded call, according to him.
Derek was laid off by a company he worked tirelessly for. They did that with a lot of other individuals...without any time of notice to the individuals. Dont blame Derek he has not been there since February of 2018...they lied to you again like all of us.
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: it is a fabiciation. As, I have documented information from the said phone call. Service was interrupted for non payment when the company refused to provide Adequate service after numerous phone calls. They do not maintain service when a call is put into tech support services are restored for less than 24 hrs. Also, you should pull the call we put in on 11/4 should be reviewed as well as I called to cancel then. The gentleman stated to call on the 1st as well. Plus the company is refusing to pick up the equipment as it has been removed from my home and is sitting outside on the porch. Numerous attempts were made to have equipment picked up and the company. There are numerous people in the area that have the same issues with this company continuing to charge for services not rendered. When a credit is applied for the company denies it.
Sincerely,
[redacted]
Complaint: [redacted]
I am...
rejecting this response because: The business did not provide a resolution. They only acknowledged receipt of the complaint and indicated they would contact appropriate people within their organization. I am not rejecting the information provided, I am saying they did not provide a resolution.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:refusing to solve the issue is a poor business model
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: that is wrong again. You know it as well as I do. The company has until 12/15/17 to arrange a day and time for pick up. After the 15th there will be NO access permitted to Speed Connect to the said property. This company continues to edit the truth to fit them. Doing business with a company that lies and steals monies from consumers is very unethical and boarderline criminal. Feel free to reply with a day to pick up the said equipment.
Sincerely,
[redacted]
Good Afternoon, We had to support team lead pull the call with Matt and it simply was discuss slow speed and advice on how to request a credit from our website. There was no discussion of the customer wanting to cancel their service on either call. As advised, we will pull the equipment after the current billing cycle. Mary Kay L[redacted]
Please be advised that I have reached out to Joe B[redacted] to see exactly what is the going on with the account. I will respond when I hear back from him. If a refund is due, the delay in recovering the equipment will not hold this up. Mary [redacted]
Please be advised that Mr. [redacted] called our office on October 19, 2016 to cancel service. As with all of our customers, he was advised that the service is there for him to use until November 1, 2016. Billing was stopped October 31, 2017 and there is no credit balance due to refund....
The payment he made online paid his past due balance for prior services and late fee. This customer logged in November 1, 2015 at 5:39:39 pm and paid what was due. If you have any further questions, please let me know. Mary [redacted] L[redacted]
Customer was not billed for moving to another tower but has had many calls complaining of service issues even though on the last service call in March, scores were very good. At this time, we have zeroed out the final bill. Nothing more is due from this customer.
To Whom It May Concern, I have reviewed Ms. [redacted] account and see that we have a technician scheduled to come out March 16 for a service call. I have opened a ticket up with out Tech Ops Manager and Network Department as well. If we cannot fix the service and the customer is not...
happy, there will not be an Early Termination Fee for her to cancel. Mary Kay L[redacted]
To Whom It May Concern, I have requested the recording of the November 10th call for review but it might take a day or two longer. In reviewing the notes on 11/10 from our support department it shows that we rebooted the modem and customer was on line and browsing, speeds are...
better. There is nothing about the customer cancelling service. Prior to that, on October 23, they modem was disabled for non payment. No other tickets or service call other than non-payment and service suspensions since November 27, 2015. Mary Kay L[redacted]
Complaint: [redacted]
I am rejecting this response because: That statement is not accurate. We spoke to Dan that day, and he said at first it was the router and we proved to him it was not, he then agreed. He even agreed at the end, and said, "Do not buy a new router, it is fine.". The other two technicians that came out, also said the router is fine. Dan called on Monday and said he would talk to the mangers to try to help us get out as he knew the problem was what we claimed that the company, "overbooked" their towers. This latest response, is yet, just another excuse the company has used to put the blame on the customers, instead of their own. We will buy a new router, and have them come out to prove it. Also, how can it be the router when I did not use the router on Friday, but instead a direct line to the laptop, and still no service?
Upon reviewing the sales order, it is a 24 month agreement and there is no mention of speeds. Our service is sold based on usage not speeds. Most ISP's have burst speeds which means it will vary depending on the time and usage across the network. In addition, we were subjected to...
interference beyond our control from another company that we were working on as this was causing issues for our customers. For this trouble, [redacted] was issued a full month of credit for her service. If you have any further questions or concerns, please let me know.
Complaint: [redacted]I am rejecting this response because:My service was never this bad till SC took over. I understand you are doing your best, but why did get so bad when you took over?
Regarding my credit:Yes my account should show a credit, but why is it not effective immediately? And why did I have to call 4+ times to get this taken care of? I really feel like you do not want to keep me as a customer and are trying to get rid of us as there was nothing to help us out. I still have never heard from someone regaurding extra credit because I had to find internet elsewhere while we were down. No one has gone above and beyond while we have had the issues. The best customer service I had was when the tech was here on Aug. 10th. He was the most polite out of anybody I have talked to yet and more then willing to help out in any way he could.Sincerely, [redacted]