Sperian Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ms***,
Calibri, sans-serif">
This is in response to Ms*** ***’s complaint, ID-***. We apologize that Ms*** was telephoned by a sales representative, who is employed by one of our outsourced telemarketing firms
I telephoned Ms*** and apologized for the negative experience she had with Sperian Energy.
The sales representative who telephoned Ms*** is a new employee and unfortunately veered off of Sperian’s approved sales script. Our outsourced telemarketing firm has given this sales representative a warning and she is going through retraining. I will also be monitoring her performance for the next two weeks to ensure that she is adhering to the approved sales script
We have very strict policies in place to ensure that customers who are on the Federal Do Not Call registries are not solicited. I can assure you that Ms***’s telephone number was not on any approved soliciting calling list and has been placed on our internal DNC list. Ms*** will not be contacted by Sperian Energy again
Again, we are very sorry for the inconvenience caused to Ms***
Thank you,
*** ***
Compliance & QC Manager
Sperian Energy Corp
*** *** *** *** **
*** *** ** ***
** ***
** ***
** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
PS: I was told I should receive the check for $ by yesterday [8/or today, 8/8] and so far it is not here Also, I have yet to receive the letter explaining this error that was supposedly sent on July Things are promised, but not fulfilled
I request that this matter remain open until fully rectified, and in this regard, I will stay in touch with the Revdex.com of San Diego until all is completed.
Thank you for your attention and assistance.
*** ***

Are Sperian Energy and NRG Solar connected in any way. I noticed on my current JCP&L utility bill that Sperian is now my supplier, which I did not authorize. When I called Sperian Energy to confront, I told them to prove that I had accepted them to be my supplier. Sperian called me back the next day but my caller ID identified the call as NRG Solar. When I told them this, Sperian denied and said the "wires must be crossed". I spoke with a supervisor who agreed to call me back and again it came up as NRG Solar, but when I said this, they hung up. When I tried to call back the number, it stated "this number is no longer in service". Sounds very fishy to me. So I then I decided to investigate and find that the Paul Keene, CEO of Sperian Energy was once the General Manager of NRG Northeast. Coincidence? I don't think so. It seems as though Sperian is posing as NRG Solar. And since I have NRG Solar Panels on my home, I was under the impression I was speaking with NRG not Sperian when they claim I agreed to have them as my supplier, unbeknownst to me. They never identified themselves as Sperian Energy. I have unknowingly already paid them $380. This is the first time I have noticed them on my JCP&L Bill. This cannot be legal. Has anyone else had this happen?

February 22,
class="MsoNormal" "line-height:12.0pt
text-autospace:none">Revdex.com Case No: [redacted] – [redacted] [redacted]
Account # [redacted]
Complaint Summary:
Mr[redacted] states Sperian
Energy enrolled his account without authorization and charged him $He
states that his utility [redacted] Power advised him he must pay this amount or
his service would be disconnectedHe states Sperian Energy received $
from him without his approval and he would like the money back
Sperian Energy Response:
On October 21, 2015, Mrs
[redacted] completed a valid Third Party Verification (TPV)
Mrs[redacted]'s
enrollment was processed on November 4, after the [redacted]'s had been
sent the Sperian Energy welcome letter explaining the rate and terms and
conditions of the agreed upon contractService commenced with Sperian Energy
on November 4,
Sperian Energy has no
record of Mror Mrs[redacted] contacting Sperian Energy regarding their bill
until January 20, Mr[redacted] requested his account be cancelled and
his service return to [redacted] PowerThe cancellation was completed and the
utility also processed the cancellation on January 20, Mr[redacted]'s
service was with Sperian Energy from November 4, to January 20, and
the total amount of electricity consumed by Mr[redacted] was kWh which
totaled $in Energy Supply Charges
Sperian Energy did not
charge Mr[redacted] and his account was validly billed at the agreed upon
rateNo refunds are warranted and Sperian Energy suggests Mr[redacted] speak
to [redacted] Power regarding the amount of his bill
It is Sperian Energy's
goal to maintain an exceptional level of customer service and we regret anything that may have been considered unsatisfactory
Should Mr[redacted] have any additional questions,
Sperian Energy will gladly address any further concerns

Good morning,
 
sans-serif;">This is in response to a complaint filed by [redacted], ID [redacted].  We apologize that Mr. [redacted] had a negative experience with Sperian Energy.  I have placed his telephone number on our DNC list and our Do Not Knock List.  I can assure you that Mr. [redacted] will not receive any more solicitations from Sperian Energy.
 
Again, we are sorry for any inconvenience caused to Mr. [redacted] and his family.
 
Thank you,

Good afternoon,
This is a response to a complaint filed by Consumer ID, [redacted]
The consumer was contacted by one of our external call centers on 4/10/
The call did not result in an actual sale and no enrollment actually took
place. I spoke with the
Consumer and
personally apologized for the experience she had with our company.
I have confirmed the Consumer's contact information has
been registered on the National Do Not Call List since, May and her phone
number should have never been included in the Sperian Energy campaign Effective immediately, Consumer ID, [redacted]
contact information has been completely removed from all dialer systemsI
provided my direct contact information to the consumer and told her she can
contact me directly if she receives any additional phone calls or if she has
any questions. The consumer was satisfied
and thankful for my call
Please advise if you need any additional information for
this complaint or if it can be closed
Thank you,
[redacted]
Quality Assurance Coordinator
Sperian Energy Corp
Office- (702) [redacted]
Email-sd[redacted]@sperianenergy.com

April 9, 2018Revdex.com Complaint ID: [redacted]Complainant: [redacted]Dear Ms. [redacted]:We received your complaint from the Revdex.com and are happy to place your mother’s telephone number (973)743-1673 on our internal “Do Not...

Call” list. We diligently maintain our “Do Not Call” lists to ensure that consumers are not receiving unwanted solicitations.It is Sperian Energy’s goal to maintain an exceptional level of customer service and we regret anything that may have been considered unsatisfactory. Should you or your mother have any additional questions, do not hesitate to give us a call.Sincerely,[redacted] Sperian Energy Corp - Office of the President

Good afternoon, Sperian Energy apologizes for any inconvenience Mr. and Mrs. [redacted] have experienced. This being said attached file is the Third Party Verification call of Mrs. [redacted] agreeing to become a Sperian Energy customer. Again the account has been cancelled and if Mr. or Mrs. [redacted] have any further questions they are welcome to contact Sperian Energy at [redacted]. Office of the PresidentSperian Energy

This is a response to a complaint filed by Ms. [redacted], Revdex.com Complaint ID [redacted].   I contacted Ms. [redacted] this afternoon and left a message with a female in the household with my personal contact information for any follow up questions or concerns.    I have placed Ms....

[redacted]'s telephone number on all DNC lists, and have requested that her telephone number be removed from any outbound campaigns.  Ms. [redacted] should not receive any additional solicitations over the phone from Sperian Energy in the future. 
Regards,
[redacted]
[redacted]
SVP, Operations
Sperian Energy
[redacted]
[redacted]

Sperian called my home and talked to my wife and lied to her about the superior rate they would provide. My wife said she would talk to me about it. I said no and my wife called Sperian back to let them know. They however without permission, and nothing in writing switched our account and immediately switched to a higher cost per month costing me over $100/month in extra charges.
They

Good afternoon.  This is a response to a complaint filed by Ms. [redacted].  I have reviewed the sales call, as well as the Third Party Verification call where Ms. [redacted] agreed to Sperian Energy's service.  I will follow up directly with the consumer at the email address on the...

complaint and offer to play recordings for the customer.  This customer did not request to stay with Sparks Energy, and confirmed that she didn't want to be with them any longer.  I will provide the customer my direct contact information.   Ms. [redacted]'s enrollment has been rescinded and her account has been returned back to the previous supplier per request.
Regards,
[redacted]
SVP of Operations
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I read what sperion said but its a lie my wife did not make a deal with them but I no that they won,t admit it but thank you for your help maybe it will stop this kind of thing from happening to someone else

Good afternoon,Sperian Energy is dealing directly with the consumer on this complaint. Thank you,[redacted]Sperian EnergyQuality Assurancesd[redacted]@sperianenergy.com

I am in contact with Mary Nenza from Sperian. They are working on a resolution to this situation.

We apologize that Mr. [redacted]
font-family: Cambria, serif;"> was mistakenly telephoned by one of our outsourced telemarketing firms, Alliance Marketing.  We have very strict policies in place to ensure that customers who are on the National and Pennsylvania Do Not Call registry are not solicited.  Unfortunately, we were informed after the fact that there was a system error that occurred with our outsourced telemarketing firm resulting in his number being dialed.  I can assure you that Mr. [redacted]’s telephone number was not on any approved soliciting calling list and is on our internal DNC list.  He will not be contacted by Sperian Energy again.
Again, we are very sorry for the inconvenience caused to Mr. [redacted].
Please let me know if any additional information is needed or if this complaint can be closed.
 
Sincerely,
 
[redacted]
San Diego, CA 92108

This is a response to Revdex.com Complaint [redacted].   I left a voice message for the consumer at 10:10 am PST with my direct contact information.  I have also sent an email to the information on the complaint.   Sperian Energy will work directly with the consumer on this...

complaint. 
Regards,
[redacted]
SVP, Operations
Sperian Energy
[redacted]

I received a phone call two days in a row from a sales representative whom indicated that their records showed I have an active account with the local utility provider. My electric utility is included in my rent, which my landlord pays for. When I told the representative this, she asked for my landlord's contact information. I asked the representative whom her company was three times over the course of the phone call, and she eventually told me it was Sperian. They did not get my number from the local utility because I do not have an account with them. When I told them this and asked again where they got my number, she would not answer. My phone number is on the do not call list, which I feel that this company is ignoring.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
However, I am skeptical that the representative who contacted me "veered off of Sperian's approved script". I have read other complaints filed against this company, and there were complaints exactly like mine, dating back to April 2013,  which leads me to believe that Sperian is in fact instructing its representatives (outsourced or not) to market their products precisely in this way. I urge the company to reconsider its aggressive and deceptive marketing tactics, and adopt a more transparent and fair approach.
Regards,
[redacted]

This is a response to a complaint filed by Mr. [redacted], Revdex.com ID # [redacted].   Sperian Energy provided a direct response back to Mr. [redacted] on 02/25/2015 in an attempt to address his concerns/claims of lies and misrepresentation.   Additionally, I provided Mr. [redacted] my direct contact...

information and offered to play back the sales call for him if he'd like to hear the interaction.  Upon our internal review and investigation, there were no lies or incorrect savings quoted to Mr. [redacted].   The response also provided some public documentation on MetEd's rate filings of rate changes that will go into effect 3/1/2015 as the sales rep indicated.   He has not yet contacted Sperian back, but can do so at a time that's convenient for him.   I wanted to provide a response back to the Revdex.com to update the complaint that a response has been initiated.
Regards,
[redacted]
SVP, Operations
Sperian Energy
[redacted]