Spicy Subscriptions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,

HI **, Thanks for your emailMy name is *** and I'm the CS manager, I apologize for the previous response you got, the person who talked to you is still in training. We received the complaint you filled with the Revdex.com and I would like to explain what happenedPlease see attachedYou joined on the October *** and we tried charging you, as usual, on the *** day of November for your November boxAs you can see, the payment skipped from the *** to the *** and processed on the ***. We export our shipping lists on the *** of every month and whenever a payment doesn't process on the first, we don't ship them a boxYour payment processed at a later date and that's why your name didn't make it to the shipping listWe'll be sending you the November box ASAP. Let me know if you'd like to be refunded for December's box or if you'd like to receive itThe boxes will be shipping around the *** of December. Thanks, Nicole

Do not do business with this company! Seriously, run, don't walk away from giving them your credit card
Started a month subscription in August to give them a try, should run August through OctoberReceived my first boxes and was not impressedThey contained nearly identical cheap products and samples that could be purchased for much less than they are valued in their literatureAbout week after receiving my September box I contacted them to let them know I did not want to auto renew after my month subscription ended in OctoberThey responded that they would cancelAfter that, I found a charge for $on my account on Sept *** from themI contacted them again to request a refund because they charged me a full month before my month subscription ended and charged me $more than the original priceThey told me they don't offer refunds and would not explain they price difference or why I was charged for renewal month in to a month subscriptionTo top it off the boxes come with a card that gives a "value" to the box, the boxes I received were "valued" at $30-So now I why would anyone pay $a month for that?
This is a shady shady businessI see a number of similar complaints before mine

Revdex.com:At this time, I have not been contacted by Spicy Subscriptions regarding complaint ID ***.Sincerely

The company sent me my tracking number and cancelled my accountThank you. ID ***

Sincerely,

Revdex.com:At this time, I have not been contacted by Spicy Subscriptions regarding complaint ID ***
I have cancelled my subscription but did not receive a confirmation number stating this. I do receive
promotional emails from them asking me to "join", so my best guess is that I was successfully unsubscribed. I have not been billed for the current month, so this also indicates that I must be successfully unsubscribed. I have not received anything from them regarding my Revdex.com complaint, their lack of customer service, dates and advertisements, length of shipping times compared to billing schedule, products contained in boxes that looked tattered and as if they sat in a warehouse for years as "overstock" items. They do not list a phone number to call and they promise a response to all questions and concerns. Of the multitude of emails I ever sent, I was never contacted. I fear that this company is actively deceiving other customers. Feel free to publish any/all of this communication
Sincerely

Revdex.com:At this time, I have not been contacted by Spicy Subscriptions regarding complaint ID ***.
Sincerely,

I am very frustrated with my experiences. I signed up for a first box in the middle of this month (November). I was immediately charged for it, but have yet to receive anything. I emailed the email listed on the website and received an initial reply stating I would be receiving the box this month. Never received anything OR tracking information. Then I see that they've tried to bill me AGAIN for another box for next month, when I haven't even received the first box. I tried to check the status of my subscription/box online, but my account says that I have no active subscriptions. If that is the case, they shouldn't be charging me for a 2nd box. I am very frustrated with their customer service and my experience. I just want my money back and for my membership to be canceled.

terrible. They send you emails to the address you provided, but when you try and log into your account it comes up as invalid. my computer saves all the information so I know its correct. they charged me on an expired card. emailed me repeatedly to change it. emailed me a generic form to fill out. Did not direct me to the website to update it. I wish I would have seen this before I signed up.

Revdex.com:
At this time, I have not been contacted by Spicy Subscriptions regarding complaint ID [redacted]
They did send the novelty box, despite my request to NOT send the box and to reund my money.  

Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Spicy Subscriptions has been resolved.
I contacted my bank and reported the company as fraud. Sincerely,[redacted]

This company is such a disappointment.

I signed up for a $14.00 deal for the first box, I have never received an email from this company, I have tried several times to sign into my account with them and it will not allow me to.

I have been emailing them for help for over a week now and I have yet to receive a response.

I have been charged for a box and still not received it.
This is extremely disappointing and horrible customer service.

I do NOT recommend this company.

Revdex.com:
At this time, I have not been contacted by Spicy Subscriptions regarding complaint ID [redacted].
Sincerely,
[redacted]

Spicy Subscriptions offers low quality products and worthless samples monthly.
They charge for auto renewal against expired cards above the original subscription price.
They lowered my subscription tier but charged more.
They charge well in advance of delivery and the delivery dates are often delayed.

Revdex.com:
At this time, my complaint, ID [redacted] regarding Spicy Subscriptions has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Spicy Subscriptions regarding complaint ID [redacted].
Sincerely,
[redacted]

Hi Revdex.com,As per Brittany's request on April *, 2014, we only processed a single charge for an 8-month subscription. No additional charges have been made on this account since that date, and her balance owing has been re-set to $0.The account has been cancelled to prevent any...

future charges from occurring, and she has received all of the boxes that have been paid for. We will not move forward with contacting a collections agency, and she does not have an outstanding balance with us.Please see attached screen shot of her transaction record. As you can see, you balance owing is now $0.If you have any additional questions, please feel free to contact us at [redacted].Thank youCustomer Service

Review: I have had multiple issues with this company in the past week or so.

I first subscribed at the beginning of august to a three month subscription. As their billing policy states your subscription begins the month after signing up and thats when you pay and get your first box. At the end of august I emailed asking if I could cancel my subscription and they told me no because I already signed up. That was fine I didnt argue. On August ** I logged into my account and their website told me I had no active subscriptions, so I emailed to make sure I was still going to receive what I paid for and customer service responded with my shipment dates and that I will receive it.

At the beginning of this month (November [redacted]) I saw a charge for a new subscription from them. I logged into my account and it still said I had no active subscriptions. So I emailed again and asked them to fix it because my account was canceled a few months ago. The responded that they cant cancel it and that if I wanted to stop it to go into my active subscription page and cancel it. I sent pictures of the page saying I have no active subscriptions and the previous email conversations asking to cancel it and asking the status. Instead of responding I got an email saying 'sorry to see you go, your subscription has been canceled' and that's it. I responded that I appreciated them helping me cancel it, but that wasn't my main issue. I should not have been charged if I didn't have an active subscription. She didn't answer me, just kept referring me to their billing policy.

That's when I realized they also charged me an entire month early. I still haven't received my last box, I wont till the middle of the month. and their billing policy states that you get charged in the month you receive your box. I shouldn't have been charged until next month even if I had an active subscription. But they wont actually address any of my concerns or questions.Desired Settlement: I shouldn't have been charged for something that I both asked to be canceled and their website said I was not signed up for. I want a refund and to actually have my questions addressed and not danced around.

Consumer

Response:

At this time, I have not been contacted by Spicy Subscriptions regarding complaint ID [redacted].Sincerely,[redacted]

Do not do business with this company! Seriously, run, don't walk away from giving them your credit card.

Started a 3 month subscription in August to give them a try, should run August through October. Received my first 2 boxes and was not impressed. They contained nearly identical cheap products and samples that could be purchased for much less than they are valued in their literature. About 1 week after receiving my September box I contacted them to let them know I did not want to auto renew after my 3 month subscription ended in October. They responded that they would cancel. After that, I found a charge for $150 on my account on Sept [redacted] from them. I contacted them again to request a refund because they charged me a full month before my 3 month subscription ended and charged me $50 more than the original price. They told me they don't offer refunds and would not explain they price difference or why I was charged for renewal 1 month in to a 3 month subscription. To top it off the boxes come with a card that gives a "value" to the box, the boxes I received were "valued" at $30-40. So now I why would anyone pay $50 a month for that?

This is a shady shady business. I see a number of similar complaints before mine...

Review: I signed up for a 3 month subscription in August for $99 to try out the service. I was disappointed in the August and September boxes so I contacted Spicy Subscriptions on 9/** to let them know I did not want to renew my subscription. This was within about a week of receiving my 2nd box. After contacting them, I realized they had already charged my card for auto renewal on September [redacted] and had charged me $150 for the same subscription. contacted them again to request a refund since they charged me a full month early and a higher price for renewal and was told that they do not give refunds. I don't understand why a 3 month subscription would renew 1 month after starting, but that is a question Spicy Subscriptions has not addressed in our communication, nor have they addressed why I would pay $150 for 3 months of boxes that their own literature values between $30-40.Desired Settlement: I would like to receive the last box that I am owed for my original subscription in October and a full refund for the auto renewal charge in September.