Spigen

First, I would like for them to cease promoting their products until they issue an honest, transparent, and forthcoming letter of apology to their customersNone of this "We Will Make It Right" tripe that they flippantly mass-mailed and posted to their social networking sitesIf they have time to advertise, they have time to actually respond instead of blatantly ignoring us

Dear ***, We are sorry for the delay in our response We are trying to get to our customers as quickly as possible In regards to your ship out date, at the time of purchase, the handling period had been extended and your items went out within the handling time frame We are sorry if you missed this information during the checkout process We are trying to make it more visible to our customers (Since your purchase, our handling period has decreased and we are getting our packages out more quickly) We do see the package is now delivered If you require more info or help with anything else, please message us back through our email system and we will get back to you as quickly as possible We are trying to bring our Live Chat function to our customersWe are thankful for your patience For the delay in our response, we have issued a shipping refund which should reflect back into your account in the next 3-business days Our apologies again and your understanding thus far has been greatly appreciated Thank you Best Regards, ***

Dear ***- [redacted] , We understand your concerns Our goal is not to have people leave reviews We want people to review the product and leave an honest review There may be promotions available from time to time and those are usually open to the public on a first come first serve basis To keep yourself updated, I would follow our Facebook page If there is anything else you have an issue with, please let us know and we will continue to help you as best we canThank youBest Regards, ***

Dear [redacted] , Thank you for your purchase with us, and we are very sorry for the great inconvenience we have caused We had a huge and unexpected surge in our orders and have been trying to process and ship out our orders as quickly as possible I do see your order has been refunded in full and the item has been delivered Please consider this item our gift to you and there will be no need for a return The satisfaction of our customers are very important to us We hope you do give us another chance down the road We will not disappoint Thank you again for your patience thus far Best Regards, ***

Dear [redacted] , Our apologies for the issues you had We have sent a prepaid return label so that all items can be returned to us We will be issuing a full refund once the items are back at our warehouse We are trying to respond to our customers as quickly as possible Your patience thus far has been greatly appreciated Thank you Best Regards, ***

Dear [redacted] , We are very sorry for the delay with your purchase Your order has been processed and is ready to be shipped We have replied to your message to us with a couple options We look forward to hearing back from you and we will definitely continue to help you Our apologies for the late response Thank you Best Regards, ***

Dear [redacted] , The refunds were both completed on 10/28/on our end It does take some extra days usually for your credit card company to process these through We have sent screen shots of the refund completion to you through your message to us Also in regards to the case, the tracking has been updating since 10/29/and the case should be delivered by early next week If there is anything else we are able to do for you, please do let us know Thank you Best Regards, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below A phone case is supposed to protect a phoneTo the degree of how it protects the phone is up to the case, but if air cushion technology is advertised, it should be able to survive a foot dropBecause of a product that simply doesn't work in what is quite literally it's only job, my phone is crackedI treat my phone well, and that is the only time it had ever droppedTo say that the company is not responsible if it's products don't work is ridiculous Regards, [redacted] ***

Dear ***, We apologize that the order did not get to you within the stated delivery period We are also not trying to send out generic messages Ever since the iPhone and iPhone Plus release, we had an unprecedented amount of orders and have been trying to work as hard and as quickly as we can to get all our orders out as quickly as possible We have checked your order information and we do see the product has been delivered For the inconvenience of the late delivery, we will be issuing a refund of your shipping as well as a discount on this item as well Very sorry again for the delay and we are thankful for your patience thus far Our customers are important to us and we work diligently to ensure your satisfaction Thank you! Best Regards, ***

Dear [redacted] , We are sorry that we were not able to respond to you sooner Our agents are working as quickly as they are able We do realize the issues and are trying to correct them as quickly as possible Your order has been processed and shipped The tracking is currently updating on ups.com For the trouble, we are going to be issuing a 20% discount back to this order This will reflect in the next 3-business days Our customers are important to us and we are working hard to get back to them Our apologies again and your patience thus far has been greatly appreciated Thank you Best Regards, ***

Dear ***, Our apologies if you felt our listing was misleading in any way When we state full coverage, we are covering the entire display portion without hindering the functionality of the phone itself We leave the areas around the camera and home button open to make the operation of the phone easier In regards to the actual screen portion, the protector does cover the display section fully We would love to continue to help you with this order, but are unable to access your order information with us We checked our records and have not received any messages from the email with this complaint If you can email support@ [redacted] .com with your order number, we will continue to help you in making sure you have a positive outcome with this order Please mention this Revdex.com case to make sure you are given the proper assistance Our apologies for the delay in response, and thanks so much for your patience with us Best Regards, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear ***, Sorry for the delay in our response to you in regards to this caseWe will be sending a replacement case out as soon as possible It will be sent out on Monday We are not sure why the stabilizer were not in the envelope, but they are easy to miss since they are pretty thing and the packaging is smallYour patience until now has been greatly appreciated If there is anything else I am able to help you with, please let me knowThank you and sorry again for the inconvenienceBest Regards, ***

Dear [redacted] Thank you for contacting us As stated in our previous messages, you purchased the protector through an unauthorized reseller on eBay We were unable to verify the authenticity of the screen protector, so in our last message we asked you to check with the original seller if possible All authorized sellers handle warranty issues directly Our apologies for this inconvenience and we do hope you were able to get the help needed from the seller Thank youBest Regards, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Since you've step in, Spigen have been responsive to my correspondence I am satisfied with Spigen resolution I wish to close this complain asap Regards, [redacted] **

Dear [redacted] , We are very sorry for the delay with this refund and our responseI do see an agent was able to get back to you and the refund has been completed as a payment to your PayPal account for the full amountOur apologies for the inconvenience and your patience thus far has been greatly appreciatedThank you and please do let us know if you have any other questionsThank you!

Dear Vebol, We are sorry for the delay with your order We were backed up due to the high amount of orders we had, but it does look like your order was delivered Your patience has been greatly appreciated If there is anything else we are able to help you with, please let us know Thank you

Dear *** Thank you for your purchase and so sorry about the delay There had been an error in our shipping program It has been corrected but your order had been put on hold for an extended period due to this error We have processed this order and have upgraded the shipping to US PRIORITY and no additional charge to you The tracking number you received should begin to update in the next couple business days Very sorry again for the delay We are trying to communicate more clearly to our customers Your patience with us has been greatly appreciated Thank you Best Regards, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, *** [redacted]

If possible, I'd like for the information below to be ADDED to my complaint -- # [redacted] UPDATE: I was emailed a shipping notice from Spigen on 10/15/14, and would like to add the USPS tracking number to my complaint so that it can also be monitored by the Revdex.comThe tracking information --- as of 10/17/at 1:40pm PST --- states that only the shipping label has been createdNo item has actually shipped as of yetAccording to complaints I have read from other disgruntled Spigen customers, shipping labels are created when a Revdex.com complaint is put in, but the item is not leaving the warehouse in a timely manner, if at allMy USPS Tracking # [redacted] for review Also, their customer service phone number [redacted] 1) continues to go to voicemail and online chat remains unavailable