Spigen

Dear ***, We are very sorry for the conflicting messages That was not our intention The information we receive changes at a very quick pace so I apologize if you were told something that did not seem correct We definitely do not want you to feel cheated our of your purchase, and we do not want to seem like we are taking your money Your order has been refunded and the money should reflect back into your account shortly if not already Our apologies again for any inconveniences and if you have any other questions, please let us know Thank you

Dear ***, We are sorry for the delay with your order We are trying to get to our messages as quickly as possible Your patience has definitely been appreciated Your order had been submitted for cancellation and the refund has been completed If there is anything else we are able to do for you, please let us know We apologize again for any problems Thank you

Dear [redacted] , Sorry for the delay in our response We are working as quickly as we can to get to all of our customers as quickly as possible In regards to the glass, it is cut smaller because of the curved edges of the phone's screen We did it to prevent lifting However, at this time, we will be issuing a refund for the inconveniences you've faced It was not our intention If there is anything else we are able to do for you, please let us know Thank you Best Regards, ***

Revdex.com: Thank you for your assistance There is not doubt in my mind that this issue was resolved only because of your involvement I hope complaints like mine will be a wakeup call to Spigen I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Again, my thanks Regards, [redacted]

Dear ***, So sorry for the delay in our response We see the tracking shows your package to have been delivered We do understand sometimes the tracking information can be misleading, so we have issued a full of the purchaseThe refund has been completed on our end and should reflect back into your account in the next 3-business days We are working our hardest to help our customers with whatever issues they are facing Please do let us know if you have any other questions Your patience thus far has been greatly appreciated Best Regards, ***

Dear [redacted] ,Our apologies that we did not respond to your message sooner We do see the first message was sent over the weekend while we are out of the office An agent did respond the next available business and did try to help with the payment issue We had not received a response so we want to make sure everything was cleared on your end We are also messaging you again through the case opened with our customer support, so if you need further, please respond through the email you will receiveThanks so much for your patience with usBest Regards, ***

Dear ***, We are very sorry that you did not receive a response to your messagesAs stated in our email to you, we did not receive the response to the support case because of the status it had been put in Our apologies for this and the inconvenience it caused youWe have issued a full refund for the troubles and it should reflect back into your account shortly if not already We are sorry again for the delay in response and your patience was greatly appreciatedThank youBest Regards, ***

---------- Forwarded message ---------- From: [redacted] < [redacted] @gmail.com> Date: Tue, Oct 7, at 11:AM Subject: Re: You have a new message from the Revdex.com To: [email protected] They did respond to me directly but the response was not what I asked for from them Instead of canceling one order they cancelled both At first I asked that they not cancel both orders, just one I was so frustrated with them that I emailed them back and asked them to cancel both orders and I took my business elsewhere I do not know what they are going to do, send me one order or none If I receive ANYTHING from them I will not open it and send it back to them Sincerely, [redacted] , DO

Dear [redacted] , Sorry for the delayIt does look like we were able to help you out with your purchase You received the refunds on two of the orders(One we were able to cancel, the other we shipped but have issued the refund.) We told customer to keep the case on the refunded order as our gift to him Our apologies again that we were not able to respond sooner If there is anything else we are able to do, please let us know Thank you Best Regards, ***

Dear ***, Our apologies for the delay in our shipment and our response We are working through a season of growth in our company and unfortunately some of our customers have suffered I see you were helped and the full refund of the purchase has been completed You may keep the product as our gift to you for the troubles We are delayed in our response due to the high volume of messages that are being received but we are working our hardest to respond to them as quickly as possible Thanks so much for your patience thus far Best Regards, ***

Dear [redacted] , Thank you for your purchase with us We are very sorry for the delay with the shipment with your order We had an unprecedented amount of orders and we have been processing orders as quickly as possible The tracking does show your item to have been delivered However we do understand your frustrations and your satisfaction is important to us If you wish to get a refund of this case, please return it and we will issue a full of this purchase including the shipping costs We have emailed you a prepaid return label for the return Our apologies again and you patience thus far has been greatly appreciated Thank you Best Regards, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I would like for the Company to ship out products to my property that they deemed as lostAt no point in time did I receive a tracking number to allow me the opportunity to track my packageI am suggesting they resend with a next day priority as a courtesy.] Regards, [redacted]

Dear [redacted] , We are sorry that you did not receive a confirmation email with the tracking info for the order you had placed with us There seems to have been a glitch in our system where many of our customers did not receive this informationI see an agent did respond to your inquiries into our support center If there is anything else we are able to help you with, please email into [redacted] @ [redacted] .com Thank you for your patience with usBest Regards, ***

Dear [redacted] ***, We are very sorry to have caused any inconveniencesIt looks like the refund was completed this past week once the return had been receivedAlso in regards to our contact, we do not offer a phone line at this timeIt is something we are working towards however Very sorry again for the delay with the refund and if there is anything else we are able to do for you, please let us know Thank you Best Regards, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I still have received zero restitutionforgive me if I don't believe you it will ever show as your customer service has lied to me in the past about the very same matter Now I see they not only lied to me but also purposefully changed my status to further ignore my emails requesting support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The last complaint was filed through you, the Revdex.comThat responded to the complaint to you as well as a personal email to me asking for my address and other information and I gave it to themThey told me the problem would be resolved but after that I haven't heard anything from them for at least a month Regards, [redacted]

Dear ***, We are very sorry for the delay in our response We are not sure why you did not get a response from us sooner What we will be doing is sending a replacement protector as soon as possibleIt will be shipped out shortly and should get to your in a timely mannerOur apologies again for the delayIf there is anything else, we are able to help you with, please let us knowThank you again for your patience with us until this pointBest Regards, ***

Dear ***, Very sorry for the delay in response We are not ignoring our customers at this time We are very backed up due to the unexpected increase in our sales We were not prepared for these numbers and have been working as quickly and as hard as we can with the resources available to us We have checked your order and it has been processed and the tracking is now updating It should be getting to your shortly For the trouble, we will be issuing a refund of your shipping fee This will reflect back into your account in the next 3-days Our apologies again and we are thankful for the patience you've shown thus far Thank you Best Regards, ***