Spirit

I was flying from Minnesota to LAX on September 7th at 7:28amAccording to the airline's policy apparently you must check in at least mins before a flightI was aware of this and arrived around my check in time 6:- I proceeded to check in with just minutes leftAll of the sudden a spirits airline employee begins touching my screen unprovoked and begins "assisting" me when I need none whatsoeverAfter several minutes of fumbling around she declares it is too late and the system isn't able to check me inHad I not been harassed by the employee I would have been able to check inTo remedy the situation I went to the check in counter and the lady operating the counter refuses to check me in - I am the only person in like and one of very few people in the airport - it is 6:amThe lady calls the gate and says they won't accept me and I have to change my flightThis option is unacceptable Because I have plenty of time to board, a ticket, and seat on the flight I am scheduled for an important surgery the next dayI end up going to the gate for the original flight and the ladies at the gate accommodate me because I had a ticketIn short; they charged me $for no reason - I was on time - if needed you can revisit airport footage to verify that - also I never used the itinerary changes they charged me for so why was that necessary? When I attempted to call spirit airlines I was not able to talk to someone because their system is fully automatedTheir negligence and unwillingness to provide me with a service I payed for almost caused me to miss a very important surgery - just so they could make $and inconvenience meI am perplexed why the lady at check in said the people at the gate wouldn't accept me when they didI will be disputing this charge with my credit card company because the service I was charged for was not rendered and I was blatantly lied to and caused much distress

This airline s*Very poor customer serviceI brought my son's car seat right up to the plane door, we went in to the plane alone with other parents, got to my destination waited hour no car seatNo one was availble to help usWhen we did find someone they told come back in the morningWe had to drive home with our son not secured in a car seatIt took spirirt two weeks to respondWith a reply of you need to file a report, buy a new car seat and we give you the money backWe did everything they said, yet a month later no refund and giving us hellThe so called cheap plane is not worth it

I have had two unusually bad experiences with Spirit AirlinesI only use Spirit because it provides the only direct flight between Boston and Myrtle BeachExperience 1: A few years ago my husband, daughter and I were flying Spirit from Myrtle Beach to Boston and our flight got divertedWe landed in Atlantic City and after hours of waiting and a $food allowance per person were told our plane had been diverted elsewhere and Spirit was trying to find another pilot and crewA crew volunteered for the flight, but the pilot had timed outOur flight was canceled We asked when the next flight would be and were told the next flight was IN FOUR DAYS! There was no compensation offered--no hotel stay, car rental, free flight, nothingWe ran to the car rental service and got the last car available, drove all night to BostonExperience 2: I flew to Boston in mid-December The flight, which leaves at 10:p.m., was hours lateI had to sit up in the airport all night and was so exhausted the next day I had to cancel all my plans Again, no compensation was offeredAgain, I end up using Spirit because it is the only direct flightI don't know why it has a monopoly on direct flights, but it does

When you purchase an airline ticket it should be considered to be an agreement between two partiesIf you cancel your flight the airline charges you a cancellation feeAs the consumer if the airline cancels they do not have to give you a cancellation feeI recently had a flight out of Las Vegas canceled and was told by the airline I had no choice but to wait until noon the next day to fly homeI asked that they find me a flight with another airline as I could not wait until the next day to get homeI was told they would not do thatNot that they couldn't, they wouldn'tThey refunded me less than half of what I paid and I went to the airline next to them and although they didn't have any available flight the woman was extremely helpful and checked all the other airlinesMy travel companion had to cancel their flight prior to us leaving for our trip and was charged more to cancel than she paid for the actual flight even though they re-sold her seat before takeoff

Total disregard for a person having to rush to see a dying family memberI had to cancel flight because it was too late they passed away before I could get thereThey took the whole amount and mind you it was within hours and daysBut they said I booked after pm and I was leaving am so it was not enough hours to qualify? Such crap days is daysWhats with the hours? Never againMy sister had to pay like dollars more to change her trip date, she was still going just not to lose the entire amountRip off uncomfortable seatsYpu get nothing you may as well be on a frieght planeWorst airline worst policies!

This is companydoes not provide a clear business, The customer service, is practically to resolve anything, their policies, terms and conditions, are unfair and unclearTheir non refundable policy is clearly done to make profit even without bringing a serviceBe aware of their Fare Club renewal policy and the non refund money on trips even when cancelled in advance

Being that this is not an accredited business and I cannot place a complaint with the Revdex.com based on monetary issues, I place the entire conversation below This place is a SHAM and will take your money Do NOT use them as an airline=================================================== I am reporting you to the Revdex.comYour rep at the ticket counter said nothing about additional charges and my bag was not overweightYou guys are a sham and take advantage of passengers that do not read the pages and pages of fine printThat is very bad business and you will never again have me as a passenger againI will also be sure to let everyone I know not to fly your airline=================================================== Nov 10, 11:PM I’m really sorry it’s taken some time to get back to youWe’re in a bit of a backlog and working hard to get to each of our customers.Thanks for writing in to us about your experience at our Baltimore (BWI) gateI see you where you were charged the $carcharge that you mention in your email belowSpirit's $carbag charge only applies to customers who fail to pay for their carbag prior to arriving at the departure gateFor your convenience; I’ve added a link below that details our carpolicy and allowancehttps://customersupport.spirit.com/hc/en-us/articles/**SSN**-How-much-d...⇄ As all our baggage charges are non-refundableI'm unable to honor your request for a refundOur decisions are based on a desire to provide the lowest possible fares to all our customersAs we want to be consistent with all of our customers, we work hard at staying true to our business modelEveryone at Spirit is working hard to ensure that your future experiences with us are positive from beginning to endThank you for choosing SpiritHave a nice day! Best, Alicia Spirit Support =============================================== Nov 3, 9:AM I was charged $for a carbag under the pretenses that my bag surpassed weight limitsIt was never weighed either at the ticket counter or boarding counter and I was still allowed to carry it on board after I paid the feePlease read the entire attachment and look at the photosI want my money back

This is the first time that I used Spirit Airlines and will also be the last time I ever use Spirit Airlines to flyLet me describe my horrid experience with this airlineI had a flight from Tampa Florida to Detroit MichiganWhile in Tampa, our flight was delayed for hours because Spirit Airlines was waiting on flight attendantsThis airline delays people because they do not have flight attendantsOn top of this, there was no compensation for the hour waitI arrived at my destination hours late because this horrid airline does not have enough flight attendantsMy horrid experience does not end thereOn the way back from Detroit Michigan back to Tampa Florida, I arrived hours early, and the check in line was hours longI almost missed my flight and was not allowed to go ahead of the line to check inI have never waited hours at a check in line in all my experience of flyingThis has been the most horrid exhausting flying experience of my lifeIt was bad enough for me to submit this review to the Revdex.comI will never ever fly with Spirit airlines and will recommend everyone that I know to never use Spirit airlinesThey are a cheap airlines that does not treat people with any respect but more like animals

Spirit automatically deduced membership fees from our credit card without our approvalWe called them and they cancelled the membership but kept the feeWe called the credit card and they disputed the fee and we were still chargedThis practice ,in my opinion, is theft and needs to stopPlease look into this situation and alert others of this unfair practice

I arrived to the Atlanta airport minutes before my flight to Philadelphia was to take off on Friday, November 6th (the flight was scheduled for an 8:10p departure)I was late because my fiance was in a car accident on the other side of Georgia and I had pulled over on my way to the airport to calm him down and help contact roadside assistance during his panicked stateI immediately went to the Spirit desk to explain the situationThe woman at the desk did not offer any help, she checked my ticket and acknowledged that I had checked in online but my flight was leaving on time and leaving in a few minutesShe suggested I "try to make it" (meaning running in vain through the busiest airport in the country)I got to my gate at 8:16p and the flight had already leftI returned back to the ticket desks to buy a new one-way flight the PhiladelphiaI expected that, although I missed my departing flight, because I had explained my situation to the woman at the desk, that I would have my return flightNopeI was only going for a weekend for a family event, so I tried checking in on Saturday, November 7th, for my Sunday, November 8th morning flight back to AtlantaAfter not being able to check in, I called Spirit, just to find that because I was a "no-show" my return flight was cancelledI tried to explain that I was NOT a no-showI DID SHOWAnd was not helped at allI ended up having to buy ANOTHER last-minute one-way flight back to AtlantaWhen I returned, I tried contacting Spirit customer service for a refund on my return flight but they refusedThey also said that had no record of me even speaking to anyone at the ticket counter- which I find ridiculous because I would invite them to check the security camera as they would see the woman at the counter holding my ticket for a couple of minutes just to tell me too bad, nothing she can doThey could not have been more rude and unwilling to help in an emergency situation and they refused to refund meI don't care if they are an economy airline, they can afford to refund me for the return flight that they went ahead and resold at 5x the price to someone elseClearly they don't care about providing any customer service, let alone quality customer serviceI do not recommend anyone who may ever anticipate having an emergency (oh wait, you can't anticipate those things) to fly Spirit

Our experience with Spirit Airline was a really negative one We had reservations for October 29, But due to an emergency we needed to cancel the flight Although the day of my cancellation was October 7, 2015, twenty-two days from the flight date The cancellation was the full cost of the ticket Since we do not know when we will be able to travel I was told couldn't and that Spirit do not issue vouchers To put it simply we were out of the entire funds less about dollarsThat makes no sense that a flight is not allowed to be cancelled more than weeks in advance NEVER NEVER EVER WILL I BOOK A FLIGHT WITH spirit

Horrible airline full of misinformation They trick you into buying very low fare tickets, but oh surprise, then you have to buy your bags and your seats and even the water they charge you for, so my ticket that I thought I had bought at a great price of $178, ended up being close to $ And I thought F [redacted] was the only airline that would nickel dime youI will NEVER fly this airline again in my life Tricky and dishonest

Save yourself the frustration, time and moneySeems cheap, but in the end you end up paying for bags, your seat-even a can of soda costs $The seats are unbelievably crowdedYou can tell this company is just trying to herd as many people as possibly in order to make a profit, regardless of the discomfort or inconvenience it causes its customersOn top of all these, each one of my one way trips were over 40min late for departureI understand this happens at times, but BOTH flights?! Coincidence? I think notAnd at that, we were given little to no information or apology for the delayJust badNeverAgainI'll be returning my business to South West like I usually do

On June 19th my daughter and I were scheduled on flight leaving from Houston, Tx going to Detroit, MIThe flight was initially scheduled to leave at 7:pm but I received an email at 10:am that day that the flight was delayed until 7:pmThen recieved an email at 11:am that the flight was again delayed to 8:pmGot to the airport around 5pm to give us hours to get through security & get our bags checkedAt 7:pm received an email the flight was again delayed until 10:pmThen received another email at 8:pm the flight had been delayed until 11:pm only to receive another email at 9:pm that the flight had been cancelled all togetherWe had to go wait in line to try to get on another flightWe waited in line for over an hour and there are no managers availableIt's now past pm and spirit employees are leaving to go home! No one was even updating any of usI wss towards the front of the line there were still hundreds of ppl standing behind me, the line went out the doorI was about to reach the counter, there were couples ahead of me, and I noticed a man, who worked for spirit, stood next to the lady that was working the counterHe was whispering something in her ear & they kept looking up at meI finally make it to the counter & she proceeds to try to find me another flight (the couple directly infront of me were told they were going to be put on a delta flight and were giving a print out to take to delta) so I figured my daughter & I would be put on the same flight or another delta flightAfter about minutes the Spirit worker says her computer isn't working she'd have to go to use the computers in the back so she left (I had to wonder if this had something to do with what the man was just whispering in her ear when they kept looking up at me)She was gone for another minWhile I stood at the counter waiting, still hundreds of ppl behind meThere were about other spirit employees working on checking in ppl for other flights & no one would even look my wayAt this point the secruity officer for the intercontinental airport was behind the Spirit counter trying to keep order & she asked one of the other spirit employees if they could help by helping someone in their line then taking one of us from the line trying to get on another flightNow it's midnight and I'm finally getting to someone to help me get on another flight, so I thought, then the lady tells me she wont have anything going out for the next day to Detroit as they are all fullShe says she might be able to get one of us on a flight but they wouldn't be the same flightI told her that wouldn't work as my daughter is y/o and she wasn't flying by herselfI told her I didn't have much time to lose extra days as I had to be back home for workI asked her if we could be put on a delta flight like the couple ahead of us and she said they weren't putting anyone on delta flightsI said yes the lady who was helping me but went to the back an hour ago and never came back put the couple infront of me on a delta flightShe proceeded to argue with meI explained the coiple showed me the piece of paper that had a delta flight on itShe then went to the back & miraculously found the 1st woman that was helping me but disappeared, she comes to the desk & tells me I am canceling the flight that I put them on, she said I'm calling them now to tell them they won't be getting on that flight (which later on I seen them at the baggage claim & they said no one called them to cancel the delta flights) So I told them since I'm not sending my daughter on a flight by herself & the next possible flight for us together would be a day later to cancel the flight & I'd book another for the next dayShe cancels the flight I pay double for a flight that leaves out of Hobby airport at 5:40am on SouthwestThankfully we only live an hour away so my husband was able to come back & pick us upSome ppl didn't live in the houston area & Spirit wasn't putting them in a hotel for the night! We finally get to detroit only to realize the lady cancelled ALL of our flights even our return flights!! We are now in Detroit with mo flights home! I called Spirit and of course you speak to someone who doesn't speak clear english & I tell her they weren't supposed to cancel my return flights & she tells me yes you consented to itI told her I did not! I told the woman I would find another flight for the one that was cancelled & instead of cancelling the departure flight she cancelled the entire reservation!! I asked the woman on the phone if they would reactivate my return flights but she said no she couldn'tI had to rebook the same exact return flights I had had the night before, which cost as much as the round trip flights I had orginaly bookedSpirit would not give me the money back for the difference of the return flights and absotuley refused to reactivate my cancelled return flightsWorst experience of my lifeI will never fly spirit againThey have no one there for costumer service, no managers and do not care to make their wrongs right

I was returning from my most recent deployment to the middle east and my wife bought round trip tickets for her mom to come out and see meMy flight home shifted to days earlier and my wife paid for her mom to come out earlier on a one way trip and later return on the same spirit flight originally bookedWhen we attempted to check in for her return flight we found out then that Spirit had cancelled the return flight without notifying us and refused to give us a refund or voucherThankfully we attempted to check in prior to making the hour drive to Las VegasThe customer service is almost as bad as the robot that tries to help you on the phoneAfter a hour wait time to talk to customer service it is another mins to talk to someone who refers to themselves as a managerEveryone repeats the same line "We can't help you"It really amazes me that a company, especially an airline, is so disrespectful and unwilling to help its customersI don't foresee this company lasting very long with the current leadership and customer service policies currently in placeBLUF: -Horrible customer service (Supervisor at least listened, but "Couldn't do anything") -Prices are fair -Cancels reservations without notifying you or giving refunds / vouchers I will notify every military family I serve with to never use this airline, and hopefully this can prevent anyone else from experiencing thisJ.DChief Warrant Officer Active Duty USMC

I purchased a round trip ticket with Spirit and could not make the outbound flightI purchased a separate ticket with Spirit to get to the destination city and kept the returnThey cancelled my return as well even though I explained to them I was purchasing a new outbound but wanted to keep the return flightWhen I got to the airport they told me the system cancelled my return flight and I had to buy a new ticket on the spotThe check in attendants mentioned it was strange but they had no way of overriding the system and they didn't want to get in troubleThey told me to call Spirit and it took hours to get someone live, they actually make it very difficult, I had to find information onlineI am not complaining about having to purchase a new outbound, I am upset about the new return flightI am also upset that they make it extremely hard to get someone on the phone and they said, if I called them to let them know I wanted to keep the outbound that they would have, even though when I called they don't have a live person to talk with and an option to let them know

Me and my husband travelled to from Oakland to Houston on Aug 30th 'and in transit our one luggage was damagedWe had insurance for our travel so we went to the spirit airlines office on Houston Airport (IAH) and report the damage, the lady issued our case incident number and asked us to submit the documents for the damage items that were in the bagWe submitted the documents on September 18th before the deadline(I have documents to support my statement), and we are waiting for their response (as of November 19th)We haven't got an acknowledgement for our caseWe tried to reach them more than times during this time and no one has respond to usBefore submitting our documents we did talk to this guy named "Bart" and he said that as soon as our case is assigned, someone will contact usAfter waiting months, we feel that we have been cheated, they have been completely unprofessionalWe know that this is the cheapest airlines, and thats why we bought insurance to protect our tripwe feel that they have failed to have delivered their services

To whom this may Concern,
I am Karla R*** P*** customer of flight that departed from Chicago, O'hare airport with destination Philadelphia International Airport on Friday November 20th of the present yearThis letter is to share my awful experience flying with you and as a way to formally complain about your servicesI am not one to make a big deal about little things but I think this time it is necessary to write this letter to do my best to avoid other people from going through the terrible services that Spirit provided meMy flight had been delayed due to snow and so we were finally allowed to go into the airplane at around 9:pm of FridayI had understood the necessity of this and I was patiently waiting very happily with a family that was also taking the same planeI was so happy until then because I was singing and talking to me newly found friendsOnce in the airplane we were told that the aircraft needed to be de-freezed and that this would take around to minutesSecurity is very important so I was very happy of such measuredAs I am a sociable being I made friends with my two NeighborsThe lady to my right wanted to go to the bathroom really bad and so she triedWhen she returned she was really upset because she had rudely been turned down and told to go back to her sit to waitI thought this was strange since the plane was not moving and this passenger was in obvious need to use the bathroomDuring the de-freeze process they also turned off the air-conditioning and as it is common in confined spaces the airplane started getting really warm very rapidlyMy other cabin partner started complaining about thirst and since we were already sweating after minutes of the aircraft being without air-conditioning I called in for the flight attendantThis lady whose name she didn't even offerwas wearing a ponytail and was the one that had made the announcement on the speakerphoneShe dragged her feet towards me and without even offering a smile she asked what did I wantedI politely asked her if I could have a glass of water since it was very warm and we were getting dehydratedShe stated she couldn't give me a glass of water that water was $I asked her if she could sell a bottle to me and then she said she couldn't until the plane was in the airMy common sense urged me to question her and in a polite manner, without altering my voice asked her if she meant to tell me that I could not even buy a water when the plane was not moving and we had been waiting for more than half an hour for the plane to moveShe said, "Yes, this is what I am telling you and there is nothing I can do for you." I smiled and asked her to please get me someone that could then do something for meShe offered to call the pilotAs she went back, she sat down and as I saw my request had not been answered, I called for a flight attendant again by pushing the little button that you have placed for customers to be attended toThis time another lady came, she had long black hair and a defiant stare on her faceI was by not means being rude and fortunately since I like making friends I have witnesses to thisI told her that I was waiting for the pilot and if she could please call him again because I needed water since the air-conditioning was still off and I was feeling dehydratedShe told me that if I was dehydrated I wouldn't be complaining, which in my opinion is very rudeI am a customer and is up to me to feel if I am dehydrated or notI smiled making sure I wasn't being rude and asked her if it would be too hard for her to open a bottle of water and give us someshe said she couldn't open it because the pos system only works when the plane is on the airI asked her if she could take down my name and then give me a bottle of watershe started raising her voice at me and told me" DON'T TELL ME HOW TO DO MY JOB." Since she was being defensive I answered her with these words, "Well I am not the one getting upset here, you are screaming at me and I am the customerMe as the customer I am asking for water which is only $that I could pay but I need the water nowAs I am the customer you shouldn't be raising your voice at me." She got even more upset and said that she would get security if I kept raising my voiceI told her that I wasn't raising my voice, which I was not, I have a very high pitched tone in any conversation I haveShe told me that I was nobody to tell her how to do her job and so that she wouldn't listen to me any further and walked awayI apologized to my cabin partner as my attempts to get her water have failedFortunately, they turned on the AC soon afterIt had been around minutes now and the plane hadn't movedAnother passenger stood up because her back heardShe was very upset due to her back and used some bad words when she was rudely told to sit downI don't think her choice of words had been the best but she was still on her right to complaint about a service that was being poorly providedThe two flight attendants told her that if she didn't sit down they will return the plane and "RUIN" her day by getting securityI think this proves in it's entirety that they were in a terrible mood to do their jobThe lady did not demonstrate any intention to fight anyone or to be aggressive towards anyoneShe had stated she had hip problems and needed to extend her legsAfter this the pilot came out and without even introducing himself and with an upset attitude, told the whole plane that he would return the plane and that he will make sure to get security to bring the "trouble makers" down and that he could assure us "THIS WOULD RUIN OUR NIGHT"I have worked in customer service for about years and the first thing that is taught is "the customer is always right"No matter how hard the customer makes you upset the person providing the service must stay calm unless the customer represents a threatIn my case I had not used a curse word, not once, I had tried using the friendliest tone possible and of course I had not demonstrated any intention of getting physical, which I think is the most reasonable reason to call security on someoneIt had been an hour of us waiting for the plane to departI was not mad at all, I love Philly and I didn't want any negativity to get in the way of my tripI was talking to my cabin partner, who was a lovely lady from El SalvadorI was talking in Spanish to her and we were laughing and telling each other stories about our livesIt was a very good flightWhen the flight attendants finally came offering waterI asked for three bottles and said please and thank you throughout the transactionI by no means attempted to be rudeI continued talking to my newly found friend and her lifeWe exchanged numbers and we were talking to the ladies in front of usWhen we finally got to Philly we were about to get down of the plane and one of the flight attendants said: "We DON'T WANT TO BE HERE EITHER, but please take take your sit because the police have to come in." I knew at that moment that my claim for water had been taken out of proportion and they were going to get security as if I was some sort of criminal trying to assault someoneI have a very strong personally and knowledge of my rightsI knew I hadn't been aggressive or rude and therefore I had nothing to fearWhen the police came to "take us down: my cabin friends were asking me if I was going to be alright and as a law student I have entire trust on the justice systemI told them not to worry and with a smile on my face I said bye to themOf course nothing happenedMy name was taken down and I had a very nice conversation with the police officer who also suggested writing this complaint letterThe other lady who had stood up had also been taken down with the police escort but as she was a foreigner perhaps, she was more frightened and nervousI tried calming her down but I could see the fear in her eyesThat fear is the reason why I am writing to youI am not scared of big corporations because I plan to be a corporate lawyer someday soonI do believe in justice and injusticeThe service your flight attendants offer was poor and rudeYou have hired people that only don't know how to do their job but abuse their powerNo one should have to be taken off a plane because she requested water without the use of profanity or threat of physical abuseNo customer should be screamed at and threatened in order to keep them quietIf your flight attendants had done their job the lady would;t have felt the need to answer rudely back at them and she would've had a better experienceIf your flight attendants had have more of a common sense they would've opened a bottle and charged me later so that me, your customer would have had a good experienceAt the end of the day you were the one making me wait hr on a extremely warm planeI had heard so many bad things about Spirit but I always tried to convince those people that is all about the attitude you portraitApparently, I was wrongNot even my positive attitude and polite words could get me water or safe me from the abuse of powerFortunately, I can overcome things like this quickly and another passenger gave me his card and asked me to get in contact with him and his wife since she is a Professor and a lawyer at Pen LawSo even though, I will never take Spirit airlines again now I have a contact in a very important University and my love for Philly has not been diminishedI hope that the other lady can overcome the bad time you made her have as well, although I am sure that she won't take this airline againThe word of mouth is a very powerful marketing tool and I will make sure that every friend I make along the way, and I like to think I make quite a few on every trip, will know about your terrible serviceAnd I will do this not as a revenge but as a way to spare them the bad experience, to not ever have to see the fear I saw on the lady's eyes on one of my loved onesOverall, I hope that this letter helps you have a better selection of your employees and hire people that actually want to work in customer serviceI sure hope your read the letter to the end and that it in someway helps you improve your businessI am of course not really expecting anything since corporations tend to care less about people's opinion and more about moneySincerely,
K*** R*** P***
A very displeased customer

I would suggest not to use Spirit AirlineThey charge you for everything and when we were charged for something we did not want they were initially not going to refund our money- we had not used the service, day before we were suppose to fly outWe were told that they couldn't refund our money but instead give us creditWe refused credit because we will never use them again! That was all after being charged for carry-ons and charged to check-in! It wasn't until having to speak to a supervisor and telling them we were going to contact the Revdex.com we were told we can have our refundLow cost ticket was just a tactic to get you to buy them later charge you an arm and a leg

In flight from DFW to Tamps aboard Spirit on November 28, 2015, attendant announced an offer from Spirit to open a credit card with them and receive one way tickets after one purchaseI filled out the application with my SS # and other personal information There is no record of this application which means this info is floating around for anyone to use...called Spirit but was unable to speak to anyone All automated questions did not pertain to inquiries, only sales Passengers should be warned about the carelessness of Spirit and the possibility of fraud.....Margaret EBarbeau, Sarasota FL