Spirit

My daughter's connecting flight out of Houston to Atlanta was cancelled due to weatherThat is completely understandableWhat I'm confused about is how Spirit Airlines can not get her out of Houston until six day from nowNo hotel accommodations, no way to talk to a real person to get any questions answered, no customer service whatsoever!
First and last time my family will fly Spirit!!!

We got a ticket from spirit airline for almost before the holidays for my daughter to fly back home to see her dadFirst, of all the flight to Philadelphia was delayed whole day due to plane issues that was also the onlybplane that goes back and forth between phila and Atlanta Which I never heard of!! Come back the second day and it was still delayed hoursNobody knew anything they straight ghetto and there attitude was basically like they don't care! They never informed us of delays until we got there I go to pick my daughter up and once again it's a delay in the flight and nobody knows why!?!?!? I ask to speak to supervisor named Robert (b*** guy with bumb leg) he comes up and says he don't know what's going on and my daughter was in on her way nobody could tell me anything! This airline is the worst I've even dealt with, you call costumer service and nobody speaks English everyone waiting for a plane was very upset this airline is the worst!!!! You basically pay a lot of money for horrible costumer service!

I always used to fly on Spirit airlines since it is cheaper and I go back an forward from lax to dtw and vise versaI booked a ticket with them to go to dtw and on their way back the flight was delayed hours which was not a big dealI was checking updates on the flight (which I do with all airlines and flights) so that they don't go sit at the airport for no reasonthe flight took off at about 11:pm instead of 8:we got the alerts and they went to the airport at 9:for check inwhen they arrived their bag was not here and the reason is that they had a late check in!!! well the flight was delayed hours!! they don't care the customer service at the baggage claim office in lax is garbage a bunch of is working there! they wouldn't ship the bag when my dad went to pick it up the representative made him walk to different termi8nals when she had the bag they were discriminating and they dint care about customer service or the company for that matter when I complained to their back office they said they were the only one they can help us! their company is just discussing even their VP OF CUSTOMER SERVICE tony L*** hasn't returned my call no wonder the employees don't respect the clients!

Spirit airlines is one of the worst airlines I have ever dealt withI was looking for a flight that was a decent price and spirit airline came up for $roundtrip what a great deal I thoughtAfter not knowing who they were I decided to do some researchYou are only allowed a purse size item onto the aircraftFor a caror checked bag you have to pay up to $a bag each wayOn top of that you have to reserve your seat which can vary from $7-$each wayThen if you decide to cheat the kiosk at the airport you have to pay for your boarding passAt the end of your purchases you end up paying to $or more on top of what you already paid for your ticket You will end up paying double for your flight with spirit airlinesIts cheaper to go with another more common airlineDon't buy anything from Spirit airlines they are horrible and in no way cheaper than other airlines

Last year I booked the cheapest flight I could find and that was with Spirit AirlinesThey offered to join a club for $and this would make my ticket cheaperThe deal was offered multiple timesI assume it was in the small print, but I did not know I was signing up for a yearly membershipIn the year since I have not received and electronic or snail mail from the companyToday I found a charge for $USD on my Visa card, again, with no communication from the companyLegally, I believe I likely signed up for thisMorally, I think Spirit Airlines should be ashamed of their practicesWord of mouth still counts for something, I will share my experiences with others

I booked a round trip flight to FtLauderdale from Chicago total $I need to change my tickets to Phoenix, AZ because of a family emergencyIt costs $to modify any flight plus difference of flight costTo cancel is the same ($+ Gov Fees) in this case I would get a $credit to use toward another Spirit Flight but the remaining balance ($316) is gone-- how is this legal or better yet how is this fair to your customers? I did this well in advance-- not the day or even days beforeEither way you lose your hard earned money and Spirit Airlines makes out like bandits as they will stand to make double when they sell those seats to another personWhat a jokeWe consumers have no rightsI will never use this airline again

Worst customer service and flights in the industryI will never fly spirit againThey make it extremely difficult to get a hold of anyone to resolve your issuesThey even tell you on their automated system it's going to take a while (like that is funny)I was on the phone for minutes because they submitted an unauthorized charge to my credit card companyAt the end of the call they refused to refund the money and I had to file a fraudulent charge with my credit card company to get this resolved

The airline offers deceptive advertising when using reward miles to fly The chart shows one number, while the premium number automatically fills in It's hard to talk to a human voice and then they don't help you I'm extremely disappointed in this airline and customer service

I booked a flight with Spirit Airline biggest mistake I've ever made this was the most unprofessional airline I have ever dealt withUpon returning home from a small vacation my flight was delayed twice from a Saturday night flight then my flight was canceledI called spirit to confirm and get my options.The representatives are all like robots non-sympathetic to my situationThey offered me a Monday flight back when I was originally suppose to leave on a SaturdayThey told me that they had already booked there Sunday flightHow is that possible when you have people from a previous flight that you canceledWhy is it that they did not give us priority that flight.Nor did they offer to put us up in a hotel for the inconveniencehorrible practicesI will NEVER recommend Spirit airline or use them again I will talk everyone out of using there company if its the last thing I do

When you purchase an airline ticket it should be considered to be an agreement between two parties. If you cancel your flight the airline charges you a cancellation fee. As the consumer if the airline cancels they do not have to give you a cancellation fee. I recently had a flight out of Las Vegas canceled and was told by the airline I had no choice but to wait until noon the next day to fly home. I asked that they find me a flight with another airline as I could not wait until the next day to get home. I was told they would not do that. Not that they couldn't, they wouldn't. They refunded me less than half of what I paid and I went to the airline next to them and although they didn't have any available flight the woman was extremely helpful and checked all the other airlines. My travel companion had to cancel their flight prior to us leaving for our trip and was charged more to cancel than she paid for the actual flight even though they re-sold her seat before takeoff.

On April 20th 2016, I book a cruise with N[redacted] Cruise Line for the dates of June 11th through June 18th of 2016. I paid for approximately 3 people to attend this cruise with me for a total amount of $2,688.83. The point of this vacation was to celebrate my birthday which is on June 13th. On June 11th at approximately 8:30 a.m. I received an email from Spirit Airlines stating that my flight would be delayed until 12 p.m. which I originally had it scheduled for 11:25 a.m. at approximately 9 a.m. I received a second email from Spirit Airlines stating that my flight will be delayed until 1 p.m. at 10 a.m. I received a third email stating that my flight was on schedule for the original time at 11:25 a.m. I then arrive to the airport at approximately 10:30 a.m. which I was told at 11 a.m. that my flight was still delayed until 1 p.m. at approximately 1 p.m. Spirit Airlines cancelled my flight without any warning or notification or a reason why. And then l attempted to find a another airline to get to Miami so that I can attend my cruise I was unsuccessful all other airlines had departed. All other Airlines would have gotten me there later than the boat Departed which the boat departed at 7 p.m. but you had to arrive and be present on the boat by 5 p.m. I then attempted to call N[redacted] Cruise Line to inform them of my situation they then asked me did I have insurance protection which I was unaware of this protection and because I did not have this insurance protection I was unable to get a refund nor was I able to get a cruise on a later sail date the customer service representative stated that I would not be able to get any of my money back and that I will be out of my $2,700 the only thing that they were refunding me is $398 that I paid in taxes other than that my money was lost. I want to know am I able to consult a lawyer and sue them for the remaining balance of the $2,300 or get them to accommodate me by sending me on another ship for a
future cruise. My birthday and summer vacation was basically ruined by Spirit Airlines as well as N[redacted] Cruise Lines. Spirit Airline is always the cheapest but they have the worst customer service the worst communication with their customers they're just a hassle you might as well pay more money and get better service there is never a manager on site to speak with you you have to write a letter to the corporate office to get any results it's just the worst company I have ever encountered.

I got a Spirit MasterCard in order to get the free airline miles. It made me create a username and password. Two months later, I tried to log in to use these miles, and the username/password combo didn't work. I'll admit, it is very possible that I forgot the password I had created, so I clicked on the link "forgot password". It said it would e-mail me how to re-set my password. IT NEVER DID. I waited hours. I checked my spam. I called the phone number on my Spirit MasterCard bill--THEY TRANSFERED ME A TOTAL OF 6 TIMES OVER THE COURSE OF AN HOUR AND A HALF! When I asked for a manager, I got transferred to the main Spirit phone number where you go to book flights. That's when I finally hung up.

This airline s[redacted]. Very poor customer service. I brought my son's car seat right up to the plane door, we went in to the plane alone with other parents, got to my destination waited 1 hour no car seat. No one was availble to help us. When we did find someone they told come back in the morning. We had to drive home with our son not secured in a car seat. It took spirirt two weeks to respond. With a reply of you need to file a report, buy a new car seat and we give you the money back. We did everything they said, yet a month later no refund and giving us hell. The so called cheap plane is not worth it.

This airline lost our luggage on a trip from Los Angeles, CA to Chicago, IL. We were in Chicago from Friday to Monday morning. I did not recieve my luggage till Saturday night and my wife and daughter did not get theres till Sunday afternoon. I have no idea how this airline stays in business with the buffons they employ. They charge you for everything and then make you sign all kinds of disclaimers. I should have made them sign one themselves to protect me.

Being that this is not an accredited business and I cannot place a complaint with the Revdex.com based on monetary issues, I place the entire conversation below. This place is a SHAM and will take your money. Do NOT use them as an airline.
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I am reporting you to the Revdex.com. Your rep at the ticket counter said nothing about additional charges and my bag was not overweight. You guys are a sham and take advantage of passengers that do not read the pages and pages of fine print. That is very bad business and you will never again have me as a passenger again. I will also be sure to let everyone I know not to fly your airline.
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Nov 10, 11:20 PM
I’m really sorry it’s taken some time to get back to you. We’re in a bit of a backlog and working hard to get to each of our customers.Thanks for writing in to us about your experience at our Baltimore (BWI) gate. I see you where you were charged the $100 carry-on charge that you mention in your email below. Spirit's $100 carry-on bag charge only applies to customers who fail to pay for their carry-on bag prior to arriving at the departure gate.
For your convenience; I’ve added a link below that details our carry-on policy and allowance.
https://customersupport.spirit.com/hc/en-us/articles/**SSN**-How-much-does-Spiri...⇄ /> As all our baggage charges are non-refundable. I'm unable to honor your request for a refund. Our decisions are based on a desire to provide the lowest possible fares to all our customers. As we want to be consistent with all of our customers, we work hard at staying true to our business model.
Everyone at Spirit is working hard to ensure that your future experiences with us are positive from beginning to end.
Thank you for choosing Spirit. Have a nice day!
Best,
Alicia
Spirit Support
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Nov 3, 9:34 AM
I was charged $100 for a carry-on bag under the pretenses that my bag surpassed weight limits. It was never weighed either at the ticket counter or boarding counter and I was still allowed to carry it on board after I paid the fee. Please read the entire attachment and look at the photos. I want my money back.

I was flying from Minnesota to LAX on September 7th at 7:28am. According to the airline's policy apparently you must check in at least 45 mins before a flight. I was aware of this and arrived around my check in time 6:40 - I proceeded to check in with just minutes left. All of the sudden a spirits airline employee begins touching my screen unprovoked and begins "assisting" me when I need none whatsoever. After several minutes of fumbling around she declares it is too late and the system isn't able to check me in. Had I not been harassed by the employee I would have been able to check in. To remedy the situation I went to the check in counter and the lady operating the counter refuses to check me in - I am the only person in like and one of very few people in the airport - it is 6:45 am. The lady calls the gate and says they won't accept me and I have to change my flight. This option is unacceptable 1. Because I have plenty of time to board, a ticket, and seat on the flight 2. I am scheduled for an important surgery the next day. I end up going to the gate for the original flight and the ladies at the gate accommodate me because I had a ticket. In short; they charged me $99 for no reason - I was on time - if needed you can revisit airport footage to verify that - also I never used the itinerary changes they charged me for so why was that necessary? When I attempted to call spirit airlines I was not able to talk to someone because their system is fully automated. Their negligence and unwillingness to provide me with a service I payed for almost caused me to miss a very important surgery - just so they could make $99 and inconvenience me. I am perplexed why the lady at check in said the people at the gate wouldn't accept me when they did. I will be disputing this charge with my credit card company because the service I was charged for was not rendered and I was blatantly lied to and caused much distress.

On June 19th my daughter and I were scheduled on flight 906 leaving from Houston, Tx going to Detroit, MI. The flight was initially scheduled to leave at 7:21 pm but I received an email at 10:30 am that day that the flight was delayed until 7:49 pm. Then recieved an email at 11:52 am that the flight was again delayed to 8:01 pm. Got to the airport around 5pm to give us 3 hours to get through security & get our bags checked. At 7:09 pm received an email the flight was again delayed until 10:00 pm. Then received another email at 8:56 pm the flight had been delayed until 11:20 pm only to receive another email at 9:04 pm that the flight had been cancelled all together. We had to go wait in line to try to get on another flight. We waited in line for over an hour and there are no managers available. It's now past 10 pm and spirit employees are leaving to go home! No one was even updating any of us. I wss towards the front of the line there were still hundreds of ppl standing behind me, the line went out the door. I was about to reach the counter, there were 2 couples ahead of me, and I noticed a man, who worked for spirit, stood next to the lady that was working the counter. He was whispering something in her ear & they kept looking up at me. I finally make it to the counter & she proceeds to try to find me another flight (the couple directly infront of me were told they were going to be put on a delta flight and were giving a print out to take to delta) so I figured my daughter & I would be put on the same flight or another delta flight. After about 3 minutes the Spirit worker says her computer isn't working she'd have to go to use the computers in the back so she left (I had to wonder if this had something to do with what the man was just whispering in her ear when they kept looking up at me). She was gone for another 30 min. While I stood at the counter waiting, still hundreds of ppl behind me. There were about 4 other spirit employees working on checking in ppl for other flights & no one would even look my way. At this point the secruity officer for the intercontinental airport was behind the Spirit counter trying to keep order & she asked one of the other spirit employees if they could help by helping someone in their line then taking one of us from the line trying to get on another flight. Now it's midnight and I'm finally getting to someone to help me get on another flight, so I thought, then the lady tells me she wont have anything going out for the next day to Detroit as they are all full. She says she might be able to get one of us on a flight but they wouldn't be the same flight. I told her that wouldn't work as my daughter is 11 y/o and she wasn't flying by herself. I told her I didn't have much time to lose 2 extra days as I had to be back home for work. I asked her if we could be put on a delta flight like the couple ahead of us and she said they weren't putting anyone on delta flights. I said yes the lady who was helping me but went to the back an hour ago and never came back put the couple infront of me on a delta flight. She proceeded to argue with me. I explained the coiple showed me the piece of paper that had a delta flight on it. She then went to the back & miraculously found the 1st woman that was helping me but disappeared, she comes to the desk & tells me I am canceling the flight that I put them on, she said I'm calling them now to tell them they won't be getting on that flight (which later on I seen them at the baggage claim & they said no one called them to cancel the delta flights). So I told them since I'm not sending my daughter on a flight by herself & the next possible flight for us together would be a day later to cancel the flight & I'd book another for the next day. She cancels the flight I pay double for a flight that leaves out of Hobby airport at 5:40am on Southwest. Thankfully we only live an hour away so my husband was able to come back & pick us up. Some ppl didn't live in the houston area & Spirit wasn't putting them in a hotel for the night! We finally get to detroit only to realize the lady cancelled ALL of our flights even our return flights!! We are now in Detroit with mo flights home! I called Spirit and of course you speak to someone who doesn't speak clear english & I tell her they weren't supposed to cancel my return flights & she tells me yes you consented to it. I told her I did not! I told the woman I would find another flight for the one that was cancelled & instead of cancelling the departure flight she cancelled the entire reservation!! I asked the woman on the phone if they would reactivate my return flights but she said no she couldn't. I had to rebook the same exact return flights I had had the night before, which cost as much as the round trip flights I had orginaly booked. Spirit would not give me the money back for the difference of the return flights and absotuley refused to reactivate my cancelled return flights. Worst experience of my life. I will never fly spirit again. They have no one there for costumer service, no managers and do not care to make their wrongs right.

I signed up for Spirit's $9 Bare Club last year. Made sure to not check auto renewal. Was just charged today the auto renewal fee. Called Spirit's customer service. I spoke with Karen who told me that I had received an email about the auto renewal ( I had not). I said I did not authorize these charges and the money needed to be refunded my account. She said there was nothing she could do for me. Honestly, what kind of business are you running? You would rather collect your $70 then lose a customer for life, as well as all of the negative publicity and feedback I will be sharing with friends/family/social media. Really, really shady business practices, Spirit. I can assure you, Southwest would never do something like this. I will not be returning.

Ripped me off with my carry on - I saved $35 from flying on Delta but they charged me a $100 for the carry one ... Worst company to deal with ever with the worst staff.

My recent travel was made with Spirit, and I have an upcoming plane ticket booked as well. I am so upset with the overall practices of Spirit Airlines, if there wasn't such a ridiculous cancellation fee, I would cancel immediately. Focused on low fares is a complete scam to get passengers to chose your airline, only to be slammed with tremendous baggage and seat fees, let alone still paying for any beverage or snack on the plane itself! Before my last flight, I had booked for my fiancé and I at the same time and, when the "choose your seats" prompt came up, I was afraid if I didn't select, we wouldn’t get to sit next to each other – turned out, it wouldn’t have mattered. On my upcoming flight, I wanted to stay one day longer and change our flight. Found out that if I wanted to cancel or modify, I’d be paying almost double of the price I already paid for! I’m so upset with this airline. They don’t work with you to help you and there are always more fees along the way. You might as well spend more money on a better airline, because you will be paying the same price, most likely more, in the end anyway. Not worth it at all!