Spotify

Billing issues seems to be a prevailing theme with this company, and they do not seem to have any improvementI have had more than one negative experience with their billing practices and encourage others to be cautiousThere is a lack of transparency and very difficult to try and communicate with them when there are issuesIt is challenging to find a person to connect with if your question is uniqueMy issues arose when I tried what appears to be a a special promotion of paying for a year at onceRight after I purchased it I was billed again and asked for it cancelled and refunded since I had two different accounts being chargedThen currently, the issue arose when my premium account was ended early and when I asked why I was told its because of billing problems on my end and that they wrongly refunded me thus the early cancellationI am most disappointed in the lack of communication or transparency with customers, and I do not trust them to adhere to proper standardsThe product is great, but the company methods and customer service make it worth avoiding

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
My bank (*** *** *** *** ***) says that because the ACH charge (even though a mistake) was made, and my account did not have sufficient funds, the overdraft fee was legitimate on their part so they are unwilling to remove or reimburse the feeAccording to them, they did what they were supposed to do in allowing an ACH charge and charging an overdraft fee because my funds were not sufficientAfter speaking with the bank multiple times, their argument is that Spotify should reimburse for the fee because they were the ones to cause the mistakeIf anyone from Revdex.com or Spotify is willing or able to speak with the bank and convince them otherwise, that would work well for me, tooThey are unwilling to remove the fee after my communications with them, but perhaps they will reconsider if contacted by Revdex.com or SpotifyI just don't want to keep my arms crossed with this $having been taken away from me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
We'll look into thisThanks

I cancelled Spotify back before they required a *** login, which they no longer doThey have been charging my credit card ever sinceI used my dad's credit card and did not know about it until I got out of college and he asked me about the chargesI called my CC several times to dispute chargesMany wereThey still charge every month so finally CC company said they were able to put a year blockSpotify has no way to call themAnd their email us redirects to a login but I no longer have an accountThe number they use on the credit card is located in ***I've tried calling it and it doesn'tI call internationally all the time; it seems like it is not hooked up

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and
the matter has been resolved
Sincerely,
*** ***

My husband purchased Spotify a long while back This service has automatic billing We contacted them to discontinue the service approximately a year ago and informed them AT THAT TIME that any further withdrawals from our account would not be authorized In March I discovered that they had continued to take money out of our account and I again contacted them and informed them that they were making unauthorized transactions They stated that they would reimburse it and that they would stop making automatic withdrawals Today, I looked in my account and discovered that they were still withdrawing money from my account I contacted them and informed them that this was the THIRD time that I had caught them making unauthorized withdrawals The customer service representative was extremely hard to understand due to English obviously being his second language, but, he at first sounded like he would get this taken care of, but, that quickly became apparent that this was not the case

Was charged for one month of a subscription service with automatic renewal, but I cannot get into the service for my trial month and I am worried that they will continue charging me for something I am not gettingI have called several different numbers, but they all seem to be disconnected

There is no way to request a refund after randomly being switched to a regular premium pricing for my accountWhen I changed my subscription the first time and canceled premium, I started getting bills again a month or so after for the same premium $chargeAt no point was I notified that I was no longer considered a student to justify the price change

How in the world does the Revdex.com give Spotify an A+ rating? Even your graph shows an overwhelming amount of customers are dissatisfied with Spotify!
The companies practices regarding billing border on being criminal in nature
I cancelled my sons account weeks ago, yet they continue to bill meWhen I log on to his account with Spotify, it even shows he no longer has an active account
Now I have to go to my bank and form a complaint and let them try to get my money back!
I will be making sure I let everyone know how awful this companies practices are and to NEVER use them!

Hey there!
We'll get back to the customer asap
Thanks,

Hey, I've investigated ***'s issue which I have explained below Looking into this with more depth (talking to developers within the company that help with *** integration), it has become apparent that the only way for *** to have reactivated her *** account would have been for her to have clicked on 'login with ***' and either entered her *** email address and password, or her *** vanity username and passwordIf her login details were saved in the web browser cache then this could have also caused an automatic login The *** login integrated to our mobile and desktop application is literally thatIt is a portal to login to ***, using your *** details which will then log you into SpotifyLooking at ***'s policy on reactivation of accounts, all it takes to reactivate your account would be to login to said *** account- *** On this basis, and due to the information mentioned previously I am certain that Spotify in no way accessed ***'s *** account, as the *** login was used, meaning that *** logged into her *** account, using the 'login to ***' option on our app and then reactivated her account We have removed all information that was gained from the *** connection to her account (gender, zip code, FB auth ID)We can even go as far as making her a new account, with a different username, and transfer her current accounts contents over Regards,

Hi,
We've reached out the customer directly on thisBest,

Hey,
We'll get back to the customer now in an effort to resolve this matter
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Again, I still do not know who is even corresponding and looking at my account. I would like to review this as the bank states that they are showing that you authorized payments and are unable to withdraw the charge until you cancel the payment request. I AM STILL WAITING FOR A PHONE CALL. I WOULD LIKE TO KNOW THAT I AM A VALUED CLIENT, NOT A NUMBER!!!!!!!!!!!!!!!!!!!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Stated that if I signed up for a family plan that I would recieve a google home mini They said it ended early and that they would just put me back on a free planbit I have been paying for premium for at least years I think that was terrible customer service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***,
and have determined that my complaint has NOT been resolved because:
They are asking me for my bank account infoI'm not comfortable with thatWould prefer to work through you since they only communicate by email and cannot do anything by phone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
[Your Answer Here]
That is a very casual answer, when? I'd like this to be resolved immediately in a timely manner. Thank you,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I discovered an unauthorized person using my account and also noticed that my plan had been changed from a single user premium plan to a family plan I changed my password, switched my membership plan back to individual and contacted Spotify I asked them to look into how the unauthorized person accessed my account, and to refund or credit my account for the family plan upcharge I have been with spotify for quite a while now, and have only had an individual plan with the same devices It should be pretty easy to fix this situation for me, but instead they locked me out of my account and requested payment screenshots from my paypal and spotify accounts Wtf? I just cancelled my service and filed a non-receipt of goods claim with paypal Spotify needs to use some logic and flexibility in their customer service I don't get tech companies that try to act like they don't have the information on hand to help a customer I know they have the info needed to understand what happened Instead of righting a $5-overcharge of a customer, they alienated one, and pushed them to a competitor So stupid The service is great if you don't need customer service help, god help you if you have to reach a reasonable person that has the authority to help you out or take care of your problem

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and
the matter has been resolved The business has reached out to me via my personal email, and I have received an answer that my money will be refunded Thank you
Sincerely,
*** ***

Hey,We'll get back to the customer and resolve the issue.Thanks,