Spreadshirt Inc

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I wish to receive a 100% guarantee, in writing, that there will be no charges whatsoever appearing on my credit card statement. Completely dissatisfied that the service person I talked to INSISTED that the fault was with my credit card company, after explicitly explaining what I had found out from themThey were "completely puzzled" to understand why it was declined, mainly due to my outstanding past record, as a member since 1958, with NO PRIOR PROBLEMS,
Regards,*** ***

My name is *** *** and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint ***, I have reviewed the correspondence and see that the last email sent yesterday was incorrect with our
policy.We provided the tracking details, but instead should have offered to reproduce and reship the order again or a full refund. I apologize the incorrect details were sent to the customer. We have new employees for seasonal help and it does appear they answered incorrectly. We will address this topic with them, so they are aware of the correct procedures moving forward.Since the customer has requested a refund, I will process the refund at this time. Please allow 3-business days for the refund to post back to the original payment method. We apologize for the inconvenience and miscommunication on our part about the order and available options.Please let me know if there are any further steps I need to take, Sincerely, *** ***Customer Service Manager NASpreadshirt###-###-####

My name is *** *** and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint ***, with custom designed products, we do post on our site that they cannot be returned for a
refund. However, I see that the customer has noted here that the seams of the case are coming undone, but in her emails to us, this was never stated, just that the quality was inferior. If the product defect was mentioned, then we would have asked for a picture of the issue and offered to reproduce or refund the itemSince the customer has noted a defect with the stitching on the item, I have processed a refund for the cost of the product back to the customer’s original form of payment. Refunds do take 3-days to be processedPlease let me know if there are any further steps I need to take, Sincerely, *** *** Customer Service Manager NA Spreadshirt

[Revdex.com:
Thank you for your assistance.  A credit has been processed, and I think the Revdex.com's involvement was imperative in the resolution of this matter. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (issuance of a full credit) is satisfactory to me.Again, I would like to thank to the Revdex.com for their essential assistance with this matter.
Regards,
[redacted]

Hi [redacted]
Thank you for the details for the customer's reply.We had not responded to the options of a return label, since the customer had stated they filed a charge back.  Additionally, we asked the customer if they had done so before we would have proceeded further with other options.  If the customer would have replied back that a charge back was not filed, then the options provided here would have also been provided to the customer through email. Typically, if a charge back is filed, we will not process a refund, as we would then be lose the funds twice for one order.  However, since the customer states they will cancel this charge back, we will, in good faith, process a refund for the order. It should appear back on the card used to place the order within 3-5 business days.Sincerely,[redacted]
Customer Service Manager NA[redacted]

My name is [redacted] and I am the Customer Service Manager at Spreadshirt.  We take every measure to deliver high quality service to our customers.  In regards to complaint [redacted], we do have increased volumes, which is why our autoresponder warns customers of this delay with...

email reply and provides our phone number for customers who need quicker assistance.  With regard to the order, I see two tracking details for the order, so it appears for the first tracking label was unsuccessful and a second one was created: ht[redacted]TypeOfInquiryNumber=T&loc=en_US&InquiryNumber1=[redacted] �...⇄ order is still in transit and shipped on 12-9. Standard shipping delivers within 7 business days once shipped, so the order is still in the shipping time frame.  Should the order not be received by 12-19 with regular postal deliveries for the customer, then we would ask the customer to contact us, by phone, as we can then look into the order further and if needed get the order reproduced with upgraded shipping so it is received for Christmas.   Please let me know if there are any further steps I need to take, Sincerely, [redacted] Customer Service Manager NA Spreadshirt

My name is [redacted] and I am the Customer Service Manager at Spreadshirt.  We take every measure to deliver high quality service to our customers.  In regards to complaint [redacted], I am confused about the receipt of this complaint.  I see the customer called us several times...

today, once to report she hadn’t received the item.  A second call to advise she received the order and it was damage, then a final time to get the order resolved after she sent pictures of the damage. The order was shipped our Standard shipping method, which is a partnership that [redacted] and [redacted] offer through a [redacted] Sure Post/Mail Innovation shipping method.  Our general process is to check with the post office to see if they have the package, but haven’t actually delivered it.  Once that is done, we do not require additional waiting, but instead offer at that point to reproduce the order or refund it, depending on the customer’s needs. In this case, when the customer called a second time, she stated the order was received and damaged, which we asked for a photo, through email showing the damage and then offered to reproduce or refund the order, as per our normal policy. I see the customer chose to have the order reproduced.  The order is in production at this time and will ship upon completion, as all of our products are made to order.  Please let me know if there are any further steps I need to take, Sincerely, [redacted] Customer Service Manager NA Spreadshirt

Please see the attached letter response...

My name is [redacted] and I am the Customer Service Manager at Spreadshirt.  We take every measure to deliver high quality service to our customers.  In regards to complaint [redacted] we only receive a success or refused notice from the credit card processor about payments....

 I see the customer attempted several orders and all were cancelled as unpaid, since no payment was received.  Unfortunately, further details about why the payment is not coming through would not be available.  We do generally ask customers to contact their credit card company in these cases, since the credit card payment is not coming through.We have not experienced issues with receiving payment.  If the credit card company has been notified of the attempts, then the order can be placed again online or the customer can call us to attempt the payment over the phone.  Unfortunately, we have no control over a charge going through since it is processed directly through the credit card processors.Please let me know if there are any further steps I need to take, Sincerely, [redacted]Customer Service Manager NASpreadshirt

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

My name is Temple W[redacted] and I am the Customer Service Manager at Spreadshirt.  We take every measure to deliver high quality service to our customers.  In regards to complaint [redacted], I do see the order was placed for a black hoodie with black print.  I am sorry to hear the...

customer is upset that we stopped production of the item to contact her about this, but we do take this step to avoid dissatisfaction when the item is received.  We did stop the order during production to make sure the customer was happy with this color combination.  It is not that we cannot produce the combination, but instead colors online can appear slightly different than in person, due to computer screens, etc, and in the case of black print on a black shirt, the final product makes the print hard to see on the item.In such cases, we contact the customer to make sure they are aware that the end result will be difficult to see based on the color combination chosen.  I do see the customer has elected to proceed with the color combination, so the order is being produced as ordered.  If the customer is not happy with the combination, then we can either exchange the item for a different color sweatshirt or the customer can return the item to us for a refund of the product cost.  As for the shipping, we do advertise shipping estimates online, these are not guarantee dates when the order will be received, but instead they are estimates on when the order can arrive based on the customer’s location and shipping method chosen.  Our site and the confirmation emails do state that the delivery dates represented are estimates.  I additionally see that we have upgraded the shipping on the order from Standard to our Premium shipping method to provide faster delivery for the delay with questioning of the color.  I will upgrade the order to our Express method for the inconvenience, at this time.  Once the item is received, the customer is welcome to contact us about exchanging the item for a different color sweatshirt or return the item to us for a refund of the product cost.  The customer will receive a shipping confirmation email with tracking once the order ships out.Please let me know if there are any further steps I need to take, Sincerely, Temple W[redacted]Customer Service Manager NASpreadshirt

Revdex.com:
I would not have been able to take a photograph of the defective stitching on the seams; as I do not have a camera/camera phone.Since Spreadshirt has agreed to reimburse me the cost of the product [pillowcase]; and I have reviewed the response made by the business in reference to complaint ID [redacted]; I find that resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted] My name is Temple W[redacted] and I am the Customer Service Manager at Spreadshirt.  We take every measure to deliver high quality service to our customers.  In regards to complaint [redacted], the complaint made is based on designs uploaded by a Shop Owner who uses our...

platform, which is handled through our Design Team and not through Customer Service. Spreadshirt Inc. is a provider of an online platform, allowing our customers and partners to customize textiles with their own graphics.  Shop partners are solely responsible for the designs offered in their shops.  The partners confirm with the upload of every design that they are in possession of the intellectual property rights for the design. The designs and products are only produced on demand – we carry no stock of inventory. I do see that our design team has looked into Mr. [redacted]’s claims and has provided the following details about the shop owner and removal of the designs in question: The responsible person can be reached via the contact details of their shop:  [redacted]  [redacted] Spreadshirt has deactivated the designs and products which Mr. W[redacted] has questioned.  This means customers will not be able to see the designs any longer. Spreadshirt denies all allegations of liability in connection with products and designs found on its site and partner sites. None of Spreadshirt's statements or actions relating to these products or designs may be construed as an admission of fact or liability. Please let me know if there are any further steps I need to take, Sincerely, Temple Customer Service Manager NA Spreadshirt

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to note, however, that the business response was not accurate in saying that they did not deny me...

a refund. They originally specifically denied a refund on the hat within my order, saying there was nothing wrong with it. Unfortunately, It was not until I contacted Revdex.com that the business became serious about issuing a full refund. I really wish it didn't have to come to this just to get a rightful refund, but in the end, the resolution is fair and I accept it. Thank you for your help in the matter.
Regards,
[redacted]

Dear [redacted] My name is T[redacted] and I am the Customer Service Manager at Spreadshirt.  We take every measure to deliver high quality service to our customers.  In regards to complaint [redacted], I do see the customer placed an order for an item and had contacted us for a return, as they...

stated the item received was not what they order. The order we received from the customer was a brown tshirt with black text.  When the customer received the order, they contacted saying the order was for a brown tshirt with white text.  At that time, we offered to reproduce the order for the customer on another color shirt, provide full store credit so the customer could order the design with the white text, or return the item for a refund.  On 4-5-16, we exchanged the item for an orange shirt.  The customer then contacted back the same day wanting to receive a refund instead.  We stopped the exchange and awaited the return of the item.  I do not see a contact today from the customer, but I do see the return was received and we set the order to be refunded.  However, during the refund process, it appears that the refund did not properly go through, as the order was paid through [redacted] payments.  I apologize for this issue and have now processed a full refund for the order at this time.  We do want our customers to be satisfied and I am sorry to hear the customer did not feel satisfied with their experience, I will look further into the communication to find ways to improve for future customers. Please let me know if there are any further steps I need to take, Sincerely, T[redacted] Customer Service Manager NA Spreadshirt

At the time I filed the complaint, I had no resolution from any of the three parties about where my package was. Ironically the mail came in about 2 hours later and the package was delivered but was severly damaged. I contacted the business once again and the person I spoke with reviewed the pictures of the damaged and offered to send out another shirt. I am happy with the resolution. I was frustrated this morning with not getting any help from anyone regarding my order. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please see the attached e-mail; I asked that they do...

what they are NOW willing to do (ONLY BECAUSE I FILED A COMPLAINT WITH THE Revdex.com). 
Further, please see the attached pictures.  This is clearly  false advertisement. 
Now, I am spending hours trying to get my $23.97 back!  Spreadshirt is not going to refund me my money, my credit card company's dispute process will take weeks.  This would ALL have been unnecessary if Spreadshirt would have done an even exchange from the get go.  I even asked them to send me a return label to ship them back the shirt but they did not acknowledge this.
It would be a lot easier for them to refund me my money IMMEDIATELY; if this is done, I can call the credit card company and cancel the dispute.  
I see they have over 35 complaints with the Revdex.com.  Why are they still in business???
Regards,[redacted]

Spreadshirt, Inc1572 Roseytown Rd.Greensburg, PA 15601  Revdex.com of Western Pennslyvania[redacted]400 Holiday Drive, Suite 220Pittsburgh, PA 15220Dear [redacted],   My name is Temple W[redacted] and I am the Customer Service Manager at Spreadshirt.  We take every measure to deliver high...

quality service to our customers.  In regards to complaint [redacted], we were contacted by the customer through email and phone; however, by the time her email was answered, the order was already in production.  Once an order is placed, there is a short time before it enters production, as we try to produce and ship all orders within 1-2 business days.  The customer emailed and received an autoresponder to her email, advising if the order needed changed, then it should be cancelled online by the customer and replaced with the correct details.  Once an order enters production, it is amongst thousands of other orders and is in paper format through production and shipping, so changes to the product or shipping details is not readily possible.  In some cases, we are able to reach out to our Production team to locate the order before it is shipped; however this is not a guarantee.  If the Production team is able to locate the order, then we can make changes, otherwise, it will ship as it was ordered.  Once the customer’s email was answered, as we do answer emails in the order they are received, then we alerted our Production Team to the desired changes.  After responding to the email, the customer additionally called our service line about the change.  Since the order was in production, we did advise it was an attempt.  Unfortunately, we were not able to change the order and it was shipped with the address the customer entered at the time of ordering.  Since the address entered for the order is incorrect, the order will return back to us, at which time we can reship it to the correct address or provide the customer a refund for the order.  The customer can replace the order with the correct address and once we receive this order back, we can then refund it and for the inconvenience we can provide a full refund of the order, including the shipping costs. Please let me know if there are any further steps I need to take, Sincerely, Temple W[redacted] Customer Service Manager NA Spreadshirt

Had a wonderful experience ordering t shirts, quality, shipping and customer service is above standards I had expected

I ordered two shirts from Spreadshirt because I saw them online advertising and because its a small black company. I researched them here and read the complaints against them. I then decided to take a chance and support a small black owned company. I ordered their black.girl.magic shirt for a friend and their black history the greatest story never told shirt for myself. Once my shirts arrived, on time as promised, I eagerly opened the package and was immediately disappointed. The female shirt print was okay, but it was kind of faded. No biggie. Then I opened my shirt and just looked at it. DISAPPOINTED to say the least. The shirt said black history never, had a Africa continent and the print was faded. I then looked at the recipt and it had the correct saying on it. FOR the life of me, I can not understand how you have the right saying printed on the receipt, yet it's tottaly wrong on your product. So, I sat down and tried to email the company to point out the mistake as asked on the receipt. My email bounced back saying that it was not a good email address. I was so disgusted that I just there away my shirt. So, beware of buying something from this company because you may not get what you paid for.