Spreadshirt Inc

Review: I ordered a shirt from this company's website. The shirt I received did not match what Spreadshirt offered for sale on their website. I contacted the company to express my dissatisfaction and discuss options. The company argued with me. I sent Spreadshirt a picture of the shirt they delivered that is clearly not even similar to what they offer for sale on their website. The company offered to process a refund if I mailed the shirt back. I mailed the shirt back, I have waited three weeks for a refund (Spreadshirt requests two weeks for refund processing), and I have yet to receive a refund. The company's website states they have a 100% satisfaction guarantee.

The above are the FACTS about my problem. Spreadshirt will not be able to dispute them. My opinion based on my experience is that Spreadshirt is a poorly run company - a company with management and customer service that are disconnected from their operations and uninterested in customer satisfaction.Desired Settlement: A full refund of all money (cost of shirt, shipping, applicable tax, etc.) I was billed for a shirt that did not match what the company offered for sale on their website.

Second, I hope my experience will reach a person with authority to make necessary changes to prevent future issues.

Business

Response:

Dear [redacted] My name is T[redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint [redacted], I do see the customer placed an order for an item and had contacted us for a return, as they stated the item received was not what they order. The order we received from the customer was a brown tshirt with black text. When the customer received the order, they contacted saying the order was for a brown tshirt with white text. At that time, we offered to reproduce the order for the customer on another color shirt, provide full store credit so the customer could order the design with the white text, or return the item for a refund. On 4-5-16, we exchanged the item for an orange shirt. The customer then contacted back the same day wanting to receive a refund instead. We stopped the exchange and awaited the return of the item. I do not see a contact today from the customer, but I do see the return was received and we set the order to be refunded. However, during the refund process, it appears that the refund did not properly go through, as the order was paid through [redacted] payments. I apologize for this issue and have now processed a full refund for the order at this time. We do want our customers to be satisfied and I am sorry to hear the customer did not feel satisfied with their experience, I will look further into the communication to find ways to improve for future customers. Please let me know if there are any further steps I need to take, Sincerely, T[redacted] Customer Service Manager NA Spreadshirt

Consumer

Response:

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Thank you for your assistance. A credit has been processed, and I think the Revdex.com's involvement was imperative in the resolution of this matter. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (issuance of a full credit) is satisfactory to me.

Review: When speaking with representatives from the company I was informed that clothing with the name Mob Candy will be removed right away as I informed them I own the rights to the name under my Trademark which is legally registered with the United Stated Patent and Trademark Office. Despite their assurances, these items still have not removed the items.Desired Settlement: I would appreciate it a great deal please if Spreadshirt will remove the listings as promised. Thank you.

Business

Response:

Dear [redacted] My name is Temple W[redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint [redacted], the complaint made is based on designs uploaded by a Shop Owner who uses our platform, which is handled through our Design Team and not through Customer Service. Spreadshirt Inc. is a provider of an online platform, allowing our customers and partners to customize textiles with their own graphics. Shop partners are solely responsible for the designs offered in their shops. The partners confirm with the upload of every design that they are in possession of the intellectual property rights for the design. The designs and products are only produced on demand – we carry no stock of inventory. I do see that our design team has looked into Mr. [redacted]’s claims and has provided the following details about the shop owner and removal of the designs in question: The responsible person can be reached via the contact details of their shop: [redacted] Spreadshirt has deactivated the designs and products which Mr. W[redacted] has questioned. This means customers will not be able to see the designs any longer. Spreadshirt denies all allegations of liability in connection with products and designs found on its site and partner sites. None of Spreadshirt's statements or actions relating to these products or designs may be construed as an admission of fact or liability. Please let me know if there are any further steps I need to take, Sincerely, Temple Customer Service Manager NA Spreadshirt

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, under certain terms and conditions. As the Revdex.com is aware, copies of cease and desist letters were provided to Spreadshirt along with notifying them of the infringement on my Trademark Mob Candy, legally registered with the United States Patent and Trademark Office Serial No. [redacted]. All of which were ignored by Spreadshirt, receiving no response. It was not until at the advice of my attorney [redacted], asking that I submit a complaint to the Revdex.com against Spreadshirt did they respond. It is our information they are in business with Ms. [redacted], individuals who have been warned not to continue to sell items, including clothing with the name Mob Candy that have been ignored by both Spreadshirt and [redacted]. Businesses such as Spreadshirt need not be in the market place if they are to ignore not only my requests but my attorney's as well to cease and desist from the sale of Mob Candy clothing. We will agree to accept Spreadshirt's reply to the Revdex.com if they agree to no longer provide clothing or any other items in violation of my Trademark to [redacted] or any other distributor in the market place. I would like to thank the Revdex.com for all of their help concerning this matter as I greatly appreciate it. Thank you.Regards,

I am a first time customer to Spreadshirt from Canada. My first order was my last order I will ever place with Spreadshirt. Even though I went on the Canadian website and I read all the fine print about International shipping and duties, I never expected to go through so much hassle for 2 printed t-shirts that weren't even custom made. Delivery is complicated to anywhere else but the USA it seems. UPS calls you to ask for information that is not even relevant to a personal shipment (I'm not a business, I don't have a CRA reference number) and to request clearance of your package so it can be shipped for a fee, but there is absolutely NO way of knowing this unless you have paid for the express shipping which includes package tracking. It is not worth paying extra for expedited service (as I did) if you are outside of the US because they will hold your package until you call them to clear it for you, and by the time you realize this, your package would have arrived later than expected.

Aside from the International delivery fiasco, which Spreadshirt clearly states it is not responsible for duties and late shipments, the overall quality of the product was lacking. Nothing was wrong with the designs of the shirts, but they were very poor quality. The ink was faded compared to the pictures on the computer. I will not waste my time with asking for a refund, it was a birthday present for my husband and all his shirts will become faded over time. But I am posting this review because I believe people should be aware that it is NOT WORTH IT to order from Spreadshirt if you live OUTSIDE OF THE US. PRODUCT QUALITY IS EXTREMELY POOR.

Review: We ordred shirts from this company. We needed it expedited so we added expedited shipping. They claim the design was copyrighted which is impossible because I drew the design on my own computer. No matter copyright or not, they never bothered to contact us to tell us the order was not going through. If I hadn't called to confirm, I would have not known. I could have had the extra day to look for a vendor. They were also ver condescending and rude on the phone. Very very bad customer service!Desired Settlement: A formal apology and a promise to better their service is all we want. The lady on the phone seems like she didn't even care to talk to me. Very rude.

Business

Response:

Dear [redacted] My name is Temple [redacted] and I am the Customer Service Manager at Spreadshirt. Today, we received a complaint letter in the mail, complain id [redacted]. The complaint is about the service received for an order. I do apologize if the phone conversation with our Service Team was unprofessional. I will discuss this matter with the agent who handled the call. We take pride in our customer service and do not want any customer to experience poor service when contacting us. I have checked into the order and see that while the design was created by you, it also contained [redacted] ears, which are trademarked by [redacted] and therefore cannot be printed. Additionally, the order was placed on the 27th and only caught for copyright this morning, so our Service team would have called to inform you of the problem with producing your order. However all contacts of this manner and other problems with order fulfillment are handled in the order they are received, so your order would have been in queue for contact this morning as well. I do apologize that we were not able to fulfill your order and for the service experience you have received. I do not like to hear of such negative experiences and will investigate this further and discuss the matter with the employee in question. Please let me know if there is anything else I may assist you with. Sincerely, Temple [redacted] Customer Service Manager NA Spreadshirt

Review: My complaint involves more than the options provided in the Revdex.com drop down menu. Not only are there customer service issues; there are issues with the product itself, issues with advertising, and refund/exchange issues. I will say that the production and shipping time with this company is fantastic as well as providing accurate size charts. My initial complaint is that I received a product that resembles something that is not even close as what was advertised. In trying to contact customer service, I have gotten back an automatically generated email stating that I would receive a response within 24 hours (that was on May 9th). After a few weeks, I then reached out to the company's Facebook page. I was told to either email or private message my order info which I did and received no response. At this point I have dealt with a product that was completely misrepresented (in my correspondence I offered to send photos of this), a complete lack of customer service, and inability to return/exchange a faulty product. I have wasted time and money while trying to be as patient as possible. I couldn't even think of the last time I encountered a company with such a disregard for customer care.Desired Settlement: At this point I do not even want to exchange my product. I would like to return it for a complete refund including shipping. The fact that this has taken up more time than it should have, has thoroughly irritated me. I HATE that I had to even think that going the Revdex.com was the ONLY way to resolve the problem as simple customer service could have alleviated it much quicker and easier.

Business

Response:

Review: I ORDERED SHIRTS FROM THERE AND THEY DIDN'T EVEN BOTHER TO PUT ANY DECALS ON THEM. SO THEY PROMISED TO SEND NEW ONES AND THAT NEVER HAPPENED. ASKED FOR A REFUND AND TO DATE THAT NEVER HAPPENED. THEIR EXCUSE WE HAVE TOO MANY ORDERS TO HANDLE ......REALLY WELL MAYBE YOU SHOULD HAVE DONE IT RIGHT THE FIRST TIME.Desired Settlement: I just want my $68.00 dollars back.

Business

Response:

Review: I ordered 2 shirts. One was great but the other has print issues. The print is all faded, very poor print and lettering. Spreadshirt has not even bothered to answer my complaint and request for a reprint.Desired Settlement: At this point I would just like a refund. I do not want to deal with a company like this. Poor quality control and worse customer service.

Business

Response:

My name is [redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint [redacted], I see that the customer was not pleased with the quality of the print received. In their words, from the email they sent us on 2/9/14, one of the shirts “looks so faded out that the white smoke is grey and the red ‘[redacted] lettering is almost pink.”

Looking at the order information I do see that we responded to their email on 2/11/14, asking for a photo of the possible defective print. This is our general procedure for any claims of received defects, and we offer different options according to what we can see in the photo. We are sorry they didn’t receive our email; sometimes mails from us are relocated to spam folders automatically.

I will email the customer again today to the address provided with their order: [redacted]. I will ask for a photo again, and explain why this is the next step. I will also attach a return label so that they may return it free of charge if they are not able to send in a photo.

Please let me know if there are any further steps I need to take.

Sincerely,

Customer Service Manager NA

Review: on 12/13/14, I tried to order 2 items online. filled out all the necessary information, and received message that credit card info. was showing an error. Called the company. Was told they had no reason why about credit card, and to call the bank re: credit card, which I did. Absolutely no problem at all with my card. Card member since 1958, and never had an issue.Bank person told me check with company again, which I did.Explained entire process again to a customer service person, and again card was declined, despite what I told her about earlier bank conversation.She blames the credit card company. I told her to cancel the ordercompletely, and that I would notify Revdex.com, because this positively was not good businessDesired Settlement: for Revdex.com information only

Business

Response:

My name is [redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint [redacted] we only receive a success or refused notice from the credit card processor about payments. I see the customer attempted several orders and all were cancelled as unpaid, since no payment was received. Unfortunately, further details about why the payment is not coming through would not be available. We do generally ask customers to contact their credit card company in these cases, since the credit card payment is not coming through.We have not experienced issues with receiving payment. If the credit card company has been notified of the attempts, then the order can be placed again online or the customer can call us to attempt the payment over the phone. Unfortunately, we have no control over a charge going through since it is processed directly through the credit card processors.Please let me know if there are any further steps I need to take, Sincerely, [redacted]Customer Service Manager NASpreadshirt

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I wish to receive a 100% guarantee, in writing, that there will be no charges whatsoever appearing on my credit card statement. Completely dissatisfied that the service person I talked to INSISTED that the fault was with my credit card company, after explicitly explaining what I had found out from them. They were "completely puzzled" to understand why it was declined, mainly due to my outstanding past record, as a member since 1958, with NO PRIOR PROBLEMS,

Regards,[redacted]

Review: I ORDERED A [redacted] T SHIRT THAT SPREADSHIRT WAS COMPANY PRINTING THE SHIRT THE SHIRT LOGO IS THE PROBLEM IT IS FADED AND POORLY DONE YOU CAN SEE THE BLACK FIBERS COMING THROUGH THE LOGO AND IT MAKES THE T SHIRT APPEAR AS IF IS FROM A FLEA MARKET THE ITEM DOESNT APPEAR AS THE SAME QUALITY AS PRESENTED ON THE WEB SITE ON NOV 9 2013 I SENT AN EMAIL TO [redacted] and explained of the bad quality of printing on the shirt and so far have not received any responseDesired Settlement: a full refund $28.10 if spreadshirts wants the shirt back they can have it back and they will pay the return shipping and need to email me a return shipping label with pick up

Business

Response:

Review: I ordered a jacket on February 13, 2014.It did not get delivered to the shipping address. It has been a week now since I placed my order.Desired Settlement: I would like for it to be replaced and re-shipped to where it was suppose to be shipped.

Business

Response:

Review: I ordered a product from spreadshirt's site and it shipped on 10/15. It shipped to an APO address, a base in [redacted]. The shipping said it would take 9 days, but could take up to 20. It is now 11/13. I have tried contacting the company on three separate occasions via email. They have not been helpful in resolving the matter. They have provided me with the tracking numbers. However, the shipping information for both tracking numbers provided have not been updated since 10/23. This long of shipping for an APO address is ludicrous. I have not run into any problems with shipping to APO addresses, until Spreadshirt.Desired Settlement: I would like to request a refund, as I have not received this product and it is past the date of which it was supposed to be received.

Business

Response:

My name is [redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint [redacted], I have reviewed the correspondence and see that the last email sent yesterday was incorrect with our policy.We provided the tracking details, but instead should have offered to reproduce and reship the order again or a full refund. I apologize the incorrect details were sent to the customer. We have new employees for seasonal help and it does appear they answered incorrectly. We will address this topic with them, so they are aware of the correct procedures moving forward.Since the customer has requested a refund, I will process the refund at this time. Please allow 3-5 business days for the refund to post back to the original payment method. We apologize for the inconvenience and miscommunication on our part about the order and available options.Please let me know if there are any further steps I need to take, Sincerely, [redacted]Customer Service Manager NASpreadshirt###-###-####

Review: The company uses [redacted] which then finishes its delivery via the [redacted]. I have called the company several times to discuss my shipment and have been passed off and told to call the various shipping companies. The shipping companies are non-responsive. I would like to locate my shipment instead of having [redacted] try to upsell me on a delivery feature.Desired Settlement: I would like to have my shipping costs refunded and I would request that the company provide better information on their website (i.e., more clearly labeled) regarding the type of shipping method used.

Business

Response:

Review: I've made orders through Spreadshirt in the past and have been more than happy with the quality of products and the print jobs they've done on those products, until recently when I started placing larger and more expensive orders. It seems the more I spend, the lower the quality is all around. I received an order 2 weeks ago that was very poorly printed. So poorly, that it was un-presentable. I quickly asked for a refund and although it took some convincing, they reluctantly admitted to their mistakes and agreed to issued me a full refund. So, I then placed another order and when I received it yesterday, I was very upset to see that the quality was just as bad, if not worse, than the previous order they refunded me on. This time around, however, they are a little more stubborn about wanting to issue me a refund. I sent them photos of the products and the mistakes on each product. One of the products is a hat where they printed the logo less than an inch from the bill of the hat and it should be more like 1.5 inches. It's supposed to be centered on the front of the hat but it's printed way too low. They are trying to tell me it is centered and is exactly how it is on the order, so I double checked the order, and it clearly shows this is not true. In fact, their print technique on this hat is so poor that you can see the press outline marks from where they printed and it is clear as day to see that they placed the logo too low within the print/press guide area. I am more than happy to supply screen shots of the order as well of pictures of the printed product I received if I need to. The other things within the order that are mistakes include backside printing of shirts that are clearly crooked and what appears to be a "slipped" print on the graphics of one of the shirts and edges of the graphic are fuzzy. Just an all around horrible print job on every single product I ordered this time around and they are not wanting to refund me for these mistakes.Desired Settlement: Settlement desired for this is really simple. I want a refund.I'd like to know that I can order from Spreadshirt in the future and not have these careless mistakes made again. Customers shouldn't have to worry if they're going to receive a printed shirt that looks like an unqualified group printed them. If mistakes are made in the future, I expect more of a willingness on their end to issue refund. 2 times in a row for this to happen is too many and too frequent.

Business

Response:

Please see the attached letter response...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to note, however, that the business response was not accurate in saying that they did not deny me a refund. They originally specifically denied a refund on the hat within my order, saying there was nothing wrong with it. Unfortunately, It was not until I contacted Revdex.com that the business became serious about issuing a full refund. I really wish it didn't have to come to this just to get a rightful refund, but in the end, the resolution is fair and I accept it. Thank you for your help in the matter.

Regards,

Review: WHAT I ORDERED WAS NOT WHAT I RECEIVED; IT WAS FALSE ADVERTISEMENT. FURTHER, THEY WANTED ME TO PAY MORE MONEY TO CORRECT THEIR MISTAKE.Desired Settlement: I WANT MY MONEY BACK; THEY REFUSE TO REFUND MY MONEY.

Consumer

Response:

Review: I recently ordered a t-shirt, for which Spreadshirt, Inc. was responsible for printing and delivering to me. I received my shirt in the mail, however, I received the wrong t-shirt. What's listed on my order form is exactly what I ordered, but the t-shirt itself was incorrect. I've sent THREE emails (the method they list to contact them if there's an issue with the order) and received one automatic response saying that I'll get another response (from a real person), usually within 24 hours. I've been waiting for the next email for OVER a week now.Desired Settlement: I'd like the correct t-shirt that I ordered shipped to me at no cost. I'll return the incorrect t-shirt I received. However, I do feel that after the difficulty in trying to reach the company, that a discount for a future purchase or something of that nature would help to compensate for the time I've spent on this matter.

Business

Response:

My name is [redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint 9627794[redacted], I see that we received emails from the customer and also responded to emails on July 8th, 11th, and 17th. Checking the order, the customer had not left a phone number, so we had no other means to get in touch with the customer. In addition to email support, we do offer phone support, so if we see a customer is not receiving our replies, we will call them, if a phone number is provided in the order.

Of course if we sent the customer the wrong shirt from what they ordered, we would replace the shirt. In these cases we do not require the customer to send the order back, but instead ask the customer to provide us a picture of the product received. Once we receive that, then we reproduce the order for the customer and they can keep the incorrect product they received.

If the customer can email us with this picture and their phone number, we would be happy to call the customer to further resolve the issue, as it does seem that our emails are not being received. It could be they were routed to the Spam folder or something along that nature.

Please let me know if there are any further steps I need to take,

Sincerely,

[redacted]Customer Service Manager NA

Spreadshirt

Review: Merchandise purchased was incorrect and defective. Merchandise was returned as instructed by Spreadshirt. Communication by email is slow. Response time from emails is 48 hrs. Spreadshirt agreed to a refund. Every communication (48hrs+) has a new excuse in it to delay refund. Currently I am at week 3 since agreement to refund and still waiting. I have signature confirmation and return of merchandise tracking. Purchase was charged to my card on 11/28/2013. Return of merchandise was received on 12/13/2013. Merchant does not answer phone calls and stopped replying to emails.Desired Settlement: Full refund as agreed. Make note of poor customer service and reflect on their Revdex.com "grade"

Business

Response:

My name is [redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint [redacted], I see the customer is not happy with their Spreadshirt correspondence, specifically our response time for emails and phone calls. From the email correspondence with my representatives I can also see that they were not pleased with the sizing of the tshirts they ordered from us.

Since we provide exact size charts for all of our items, and since the item was personally designed, we offered an exchange or a full refund via store credit once the items were returned. Upon a further email from the customer we realized that they were caused very much grief by this situation, and ideally wanted a refund. We are sorry that this wasn’t offered right away; as stated on our website we typically do not offer refunds for personally designed items.

Concerning our response times, we take full responsibility for the long period of time it took us to respond to mails and process the return. Our email and return processing times were affected poorly by unexpected volumes and changes to our team. The situation is now resolved, and this will not happen again.

I can confirm that the refund of $ 48.40 has been processed on our end, though it may take 3-5 business days to post to the payment method used at the time of purchase. I will also process a refund for the shipping cost of $4.50, for the inconvenience.

Please let me know if there are any further steps I need to take.

Sincerely,

Customer Service Manager NA

Spreadshirt

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Review: Ordered t-shirts and complained about terrible quality printing. Company offered money back but I did not feel I should have to be inconvenienced by packaging and sending items back. Also offered a discount on future order but of course will never order from this company again. The t-shirts had poor print quality and smelled like vinegar.Desired Settlement: No settlement requested

Business

Response:

Review: I used the website "Spreadshirt.com" because I wanted to create my own custom shirts to wear to an event. Website worked well and I paid for my shirts to be sent to me. This was over 2 weeks ago. I still haven't relieved my shirts and I'm out almost $100. The tracking number they gave me says it's been delivered but it hasn't. And the post office does not have the shirts either. I made sure the address is correct and emailed them multiple times. Still haven't gotten anything to show.Desired Settlement: I still would like my shirts. But if the cannot do that I want a refund. I will never use this site or recommend people to it ever again.

Business

Response:

Review: Designed a hooded sweatshirt for my husband for father day 2013. the pictures were grainy and pixely. you could not tell what the photos were from a foot away. These images were signed off as having been physically inspected for quality by seven (7!!) people before having been approved and shipped to me. I contacted spreadshirt and was informed to send pictures of the problem via email, which I did. I phoned back about a week later and was told that yes, they had received the pictures and had not contacted me yet but to send the product back and they would pay shipping. I sent the product back with a paid shipping label from them and had to buy shipping materials, which they had not paid for. It has been two weeks since I sent the product back and still no contact has been made!! Enough is Enough! It has been two months that I have been playing their games!Desired Settlement: I would like the $75.18 refunded and the shirt remade on a black hooded sweatshirt with only the back picture. two months of dealing with a company about a matter that was easily solvable is ridiculous and completely unfair! It ruined a holiday for my son and husband. Quite frankly, I work full time, have a toddler, a marriage, and take care of a house. I don't have time to sit around and play these games

Business

Response:

My name is [redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint [redacted], generally returns can take several weeks to process once received back, as they are process in the order they are received.

We would be happy to process the refund for the order now, as this is not an issue. Generally shipping costs are not refundable, but we will make an exception since the customer has had issues with the resolution of the order. However, if the customer would like the order reprinted, then we would not provide a refund as well. We can either refund the order or reprint the order.

Additionally, we cannot remove the designs placed on the shirt, so the front black graphic on the pocket cannot be removed. If the customer would like the shirt reprinted, then it would be a reprint with the same ordered designs, which will result in the same print since the uploaded pictures from the customer are lower pixel quality.

Since the designs cannot be removed and a reprint will not produce better results, we will process a full refund of the order at this time back to the customer’s original payment method.

Please let me know if there are any further steps I need to take,

Sincerely,

[redacted]Customer Service Manager NA

Spreadshirt

Review: I ordered sweatshirts from this company on November 9th. Ten days went by and the product still said it was in production. Their website advertises delivery within 4-8 business days. Very soon after I made this complaint and within 2 days, my order was received. I received them on November 21st. They were horrible quality. They were off center. The pictures were dark. And one of the shirts didn't have a picture at all. I think they just sent out the sweatshirts prematurely because I complained that I had waited too long according to their policies. I contacted them and they told me that if I sent the sweatshirts back that they would reprint them for me. They reprinted the sweatshirt that didn't have a picture for me again and I received that, but as for the other sweatshirts, I see no sign of them reprinting and sending to me. I sent the sweatshirts back 3 weeks and 4 days ago. They say that it may take up to 2 weeks to process returns. I complained to them four days ago and said I expected my sweatshirts within a week and still have not gotten a response so I figured this was the best option.Desired Settlement: I would like a replacement like I requested or a refund of my money.

Business

Response:

My name is [redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint [redacted], I see that the customer is upset that their return has not yet been processed. We have processed all returns except those received within the past two weeks. If this return has not been processed yet, then we can assume that it has been lost in transit. Unfortunately issues like this do occur when dealing with courier services.

Looking at the order information I do see that we received the email about the return not yet being processed. We have been attempting to obtain information about what they would like done (an exchange or a refund). The most recent email from the customer (that has not yet been answered) states that they would like the remaining 4 items to be reprinted.

I will email the customer today and confirm that the reprint is being processed. I will also explain that, since we didn’t receive their return, we are unable to see if the original prints were truly defective. Because of this, we can’t guarantee that the print will turn out differently. If they receive the items and they are still not pleased, then we can arrange a return for refund at no extra charge.

Please let me know if there are any further steps I need to take.

Sincerely,

Customer Service Manager NA

Spreadshirt

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Consumer

Response:

My complaint number was [redacted]. My issue was not resolved. The company sent me the same problem items that they had sent to me previously. I contacted them telling them this and have not been contacted back. I have waited a week for a response so far. Thanks.

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