Spreadshirt Inc

Review: I placed an order on 12/11/2013, Spreadshirts charged my credit card and shipped my product with an incomplete address, my post office returned my order to Spreadshirts on 12/17/2013. I contacted Spreadshirts via telephone twice as well as email, each time I was told the same thing and told that my order would be resent as soon as they received it back. On 01/07/2014 I contacted Spreadshirts again as I still had not received my order nor had I heard anything about my order. I was told that the company has no way of knowing if they have received it back yet or not, they "may have received it last week but have no way of knowing for sure" I was then told that maybe by this coming Friday, they would know and they will re-ship my order. Every time I have contacted this company it has been a wasted effort, the customer service people who answer the phones have zero knowledge about what's going on. I have lived all over the world and never have I had such trouble with a "company" and I use the term company loosely. I will discourage everyone I know from doing business with Spreadshirts.Desired Settlement: I would like the shipping expedited. I placed this order almost a month ago, it was a Christmas gift and was ordered in plenty of time to be delivered by Christmas.

Business

Response:

My name is Temple Williams and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint [redacted], I see that the customer is upset that they still have not received the poster they ordered on 12/11/2013.

Looking at the order information I do see that the customer provided us an insufficient address when ordering. In cases like this, we typically wait for the item to be “returned to sender” before we reship the order. The longest we wait for something to be returned is 3 weeks, so this situation should’ve been resolved in a better manner when the customer called in on 1/7/2014.

I will email the customer today to apologize for the service they received, and to tell them that I will put in a new order for their poster and upgrade the shipping to next day express at no extra cost.

Please let me know if there are any further steps I need to take.

Sincerely,

Customer Service Manager NA

Spreadshirt

Review: I really like Spreadshirt but this was a mess for order [redacted]

I ordered a shirt to be shipped international. Google autofill settings put an American zip code on the line instead of the UK zip I needed to place. I hit Place Order to soon and it was sent to the company. I immediately --within 5 minutes--emailed them and explained that I wanted to complete the order but the data was wrong, could it be edited?

They emailed back within about an hour that no, they would try but they couldn't guarantee. I called and asked a customer service rep if the order had all ready shipped and she said no. I asked again if they could either change the info or cancel the order entirely and I would attempt again. She stated they would try but it was not likely since the order was 'in production

This is very silly and extremely frustrating. You haven't sent the order, why can't you adjust the info? I've had this done for me once before. You want to send out the shirt international shipping, have it returned and then contact me to either ship to me or cancel the order---a 2 week process that can all be circumvented by edited the shipping info now? Please, Spreadshirt, do better. I like using your company even though you cost a bit more because the service has always been stellar. This was bunk.Desired Settlement: Either fix it before shipping and skip the hassle of making me wait, be returned my shirt and sending it out again or cancel it immediately. Thank you.

Business

Response:

Spreadshirt, Inc1572 Roseytown Rd.Greensburg, PA 15601 Revdex.com of Western Pennslyvania[redacted]400 Holiday Drive, Suite 220Pittsburgh, PA 15220Dear [redacted], My name is Temple W[redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint [redacted], we were contacted by the customer through email and phone; however, by the time her email was answered, the order was already in production. Once an order is placed, there is a short time before it enters production, as we try to produce and ship all orders within 1-2 business days. The customer emailed and received an autoresponder to her email, advising if the order needed changed, then it should be cancelled online by the customer and replaced with the correct details. Once an order enters production, it is amongst thousands of other orders and is in paper format through production and shipping, so changes to the product or shipping details is not readily possible. In some cases, we are able to reach out to our Production team to locate the order before it is shipped; however this is not a guarantee. If the Production team is able to locate the order, then we can make changes, otherwise, it will ship as it was ordered. Once the customer’s email was answered, as we do answer emails in the order they are received, then we alerted our Production Team to the desired changes. After responding to the email, the customer additionally called our service line about the change. Since the order was in production, we did advise it was an attempt. Unfortunately, we were not able to change the order and it was shipped with the address the customer entered at the time of ordering. Since the address entered for the order is incorrect, the order will return back to us, at which time we can reship it to the correct address or provide the customer a refund for the order. The customer can replace the order with the correct address and once we receive this order back, we can then refund it and for the inconvenience we can provide a full refund of the order, including the shipping costs. Please let me know if there are any further steps I need to take, Sincerely, Temple W[redacted] Customer Service Manager NA Spreadshirt

Review: The pillowcase I ordered is of totally inferior quality for the $15 price (BEFORE print design add-ons). My total order#[redacted] was $30.40.The [single] stitching on the seam of the pillowcase is extremely loose and falling apart at both ends. Furthermore, there is NO laundry tag on the pillowcase. Isn't that a violation of government regulations?They immensely failed the 100% satisfaction with me.They only offered me a credit or exchange. WHY would I want to consider purchasing anything else from them since their quality is proven to be inferior.I asked for my money back on JUST the value of the [over-priced] pillowcase of $15. They refused me.Desired Settlement: I would like a refund applied to my [redacted] account for the cost of the pillowcase (which was a few cents under $15). I realize I am responsible for the cost of the print design add-ons.

Business

Response:

My name is [redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint [redacted], with custom designed products, we do post on our site that they cannot be returned for a refund. However, I see that the customer has noted here that the seams of the case are coming undone, but in her emails to us, this was never stated, just that the quality was inferior. If the product defect was mentioned, then we would have asked for a picture of the issue and offered to reproduce or refund the item. Since the customer has noted a defect with the stitching on the item, I have processed a refund for the cost of the product back to the customer’s original form of payment. Refunds do take 3-5 days to be processed. Please let me know if there are any further steps I need to take, Sincerely, [redacted] Customer Service Manager NA Spreadshirt

Consumer

Response:

I would not have been able to take a photograph of the defective stitching on the seams; as I do not have a camera/camera phone.Since Spreadshirt has agreed to reimburse me the cost of the product [pillowcase]; and I have reviewed the response made by the business in reference to complaint ID [redacted]; I find that resolution is satisfactory to me.

Review: I placed an order for Christmas for my son (order #[redacted]) and when the shirts arrived they were very small. I called that same day to re-order or exchange the shirts in time for Christmas. I spoke to a lady on the phone who told me I could send the shirts back and get the Larges I needed. I asked her about turn around time for Christmas. I then asked if I could just pay for the larges and get a refund on the small. I was told that was fine. The lady told me she could take care of it over the phone and the only thing is I would get charged for rapid shipping. I said that was fine. I asked again so I will have this shirts by Christmas. I was told as long as you pay for the rapid shipping. I said not a problem. I called today 12/23/13 to see the status of the shirts. Now I am told there is no order and there is no way you could have ordered over the phone. I told the person I was speaking to well that's what I was told. She said well if you didn't get a confirmation number then there was no order. I explained again that I was told the shirts were ordered and send rapid shipping. She continued to argue with me that there was no shirts ordered but I could order then now on line. What good does that do I told her. She laughed and says I don't know what to tell you. I said to her well thank you but I don't see anything funny about this. she laughed again and said well just reorder. Horrible customer service. I know it Christmas time and people are busy with orders but to laugh at someone on the phone when you are the customer service rep is very very bad business.Desired Settlement: Advise the company bad customer service and a customer service rep who laughs at the customer over the phone! really what time of service is that,

Business

Response:

My name is [redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint [redacted], I see that the customer was not pleased with the quality of customer service they received from our company, from either call they placed. I can assure you I will speak with the representatives to whom they spoke ([redacted]) and remind them how we conduct conversations with customers.

Looking at the order information I do see that there was a large miscommunication when they spoke to [redacted] on 12/17/2013. The note on the order says that “the customer confirmed they are returning for a refund and will reorder today,” however this is apparently not how the conversation was interpreted.

I will email the customer at the address provided with their order:[redacted]. I will apologize for the miscommunication and for the misconduct from our employees. I will also attach a return label so that they may return it free of charge for a full refund of $44.50. If they are still interested in reordering correct sizes, I will also offer a coupon for that purchase.

Please let me know if there are any further steps I need to take.

Sincerely,

Customer Service Manager NA

Spreadshirt

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Review: I placed an order with this company weeks ago. When I received my order, I was shorted one of the 3 shirts I ordered at which time I contacted the company to send the missing item. Over a week later I received another shirt that was not the missing shirt or even one that I ordered. I contacted the company via email again but when I did not hear back from them on the continued mistake with my order, I emailed them telling them I wanted a refund and they could send me a return label so I could send the wrong shirt back to them. This item was to be a Christmas present. The company has not communicated any further with me, nor have I received a refund for the shirt I never received.Desired Settlement: I paid for 3 shirts and only correctly received 2 shirts. I would like a refund for the 3 rd shirt I never received

Business

Response:

Review: On 12/7/14 I placed an order on Spreadshirt.com. On 12/9/14 I received an email stating that the order had shipped and provided and link to UPS tracking number. The link indicates that a label was created but has not shown a change in status since 12/9/14. It is now 12/16/14.UPS tracking number is [redacted]. I also checked with the USPS as they do a share post and they have no record of the shipment using the tracking id I was provided with on the UPS page that I landed on from the link within the shipping email Spreadshirt sent me [redacted]. I do not believe the package was ever mailed. I think a label was created and something happened, not sure what. I doesn't seem to have ever entered the UPS system.I emailed asking what was going on and received this reply:Your Spreadshirt Inquiry ID[|[redacted]Hello,Thank you for your e-mail.This is an autoresponder to let you know we have received your email. Generally, we answer requests within 24 business hours, however due to increased volumes for the holiday season replies can take up to 72 business hours.If you need to make a change or cancel your order, then you must do so online through your Spreadshirt Account. Once your order enters production, no changes can be made. You can find more details in this FAQ. If you have an urgent issue, please call us at ###-###-####. We are in the office from 8AM to 8PM EST, Monday through Friday, not including holidays. .Sincerely,Your Spreadshirt teamReally?? It's the holiday and they are busy so it will take 3 Days to reply? It's the holiday and I ordered gifts from them, I'm busy too, and I really wanted the things I ordered.I don't believe the package was ever shipped. I think a label was created, but it never seemed to hit the UPS stream.Desired Settlement: I have been billed for these items that I did not receive, and I don't believe were ever mailed. I really just want the items that I ordered, or more to the point, my kids really want the items I ordered for them, for Christmas.I'm happy for you that Spreadshirt that they are so busy they can't respond to me for three days. But with customer service that is so poor, unless the product is gold, customers will likely go elsewhere. So disappointed.

Business

Response:

My name is [redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint [redacted], we do have increased volumes, which is why our autoresponder warns customers of this delay with email reply and provides our phone number for customers who need quicker assistance. With regard to the order, I see two tracking details for the order, so it appears for the first tracking label was unsuccessful and a second one was created: ht[redacted]TypeOfInquiryNumber=T&loc=en_US&InquiryNumber1=[redacted] The order is still in transit and shipped on 12-9. Standard shipping delivers within 7 business days once shipped, so the order is still in the shipping time frame. Should the order not be received by 12-19 with regular postal deliveries for the customer, then we would ask the customer to contact us, by phone, as we can then look into the order further and if needed get the order reproduced with upgraded shipping so it is received for Christmas. Please let me know if there are any further steps I need to take, Sincerely, [redacted] Customer Service Manager NA Spreadshirt

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I purchased a shirt on 11/20/14 from the speadshirt.com website and it was shown to be delivered on 11/25/14 and I have not yet received it. It is now 12/5/14. I have spent all morning trying to track this package and have had nothing but the run around by [redacted] and Spreadshirt. No one can tell me where the package is and everyone is handing me off to the others. I have no idea why Spreadshirt is using two different carriers to mail out a simple shirt (it starts with [redacted] and then gets handed over to [redacted] for delivery). That makes no sense whatsoever!!!! Pick a carrier (after all the customer is paying shipping) and mail it direct. I now have no way of receiving this shirt by Christmas because according to the lady with Spreadshirt Customer Service, I will have to wait 8 days (which it's been 10) for the delivery and then I have to wait another 15 days in case it shows up somewhere BEFORE I can have another shirt shipped out! This is insane! Very poor customer service on Spreadshirts side. Now a Christmas gift will not be able to be given on time because of poor shipping practice and even more poor customer service!!!! Thanks a lot!Desired Settlement: I would like another shirt shipped out asap to get here before Christmas!!!

Business

Response:

My name is [redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint [redacted], I am confused about the receipt of this complaint. I see the customer called us several times today, once to report she hadn’t received the item. A second call to advise she received the order and it was damage, then a final time to get the order resolved after she sent pictures of the damage. The order was shipped our Standard shipping method, which is a partnership that [redacted] and [redacted] offer through a [redacted] Sure Post/Mail Innovation shipping method. Our general process is to check with the post office to see if they have the package, but haven’t actually delivered it. Once that is done, we do not require additional waiting, but instead offer at that point to reproduce the order or refund it, depending on the customer’s needs. In this case, when the customer called a second time, she stated the order was received and damaged, which we asked for a photo, through email showing the damage and then offered to reproduce or refund the order, as per our normal policy. I see the customer chose to have the order reproduced. The order is in production at this time and will ship upon completion, as all of our products are made to order. Please let me know if there are any further steps I need to take, Sincerely, [redacted] Customer Service Manager NA Spreadshirt

Consumer

Response:

At the time I filed the complaint, I had no resolution from any of the three parties about where my package was. Ironically the mail came in about 2 hours later and the package was delivered but was severly damaged. I contacted the business once again and the person I spoke with reviewed the pictures of the damaged and offered to send out another shirt. I am happy with the resolution. I was frustrated this morning with not getting any help from anyone regarding my order. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered a white shirt w/ desgin. When it was delivered, it had no indication of being new or quality. It was yellowed and extremely discolored around the neck and underarm areas, as if stained or previously worn and the print was horribly faded. I rush ordered it, so that I could make a long-awaited concert. Being that the concert was the same day as the product's arrival, I was forced to make accomodations. I contacted Spreadshirt. My first email contained photos and my request for a refund. I was told that I needed to provide an attachment because the flaw was not seen. I sent two more images. This too, was not sufficient. I was told that I would need to send the shirt back and allow weeks for processing. They offered to cover postage. I requested for them to also cover the packaging and traveling costs to complete this unecessary step (when the product should've been delivered in wearable condition originally). Following my request, I merely received the reply of, "Thank you for your email. We are sorry to hear that you are not satisfied with your service. a PDF label was sent to you to in the previous email" by[redacted]. There was no attempt to address my follow request or inquiries. This was my first and LAST experience with Spreadshirt. It is not only a product issue, it has also become a customer service issue. I have been inconvienenced on the day of my highly anticipated event, as well as in my patient attempt to rectify the situation.Desired Settlement: I ask that I am no longer inconvenienced. I would like a complete refund. Additionally, I would like an informative letter of corrective action. How will they prevent this from happening again?

Business

Response:

Review: inferior product.very poor quality.lettering off center. rancid smell. item not as described and looks nothing like advertised.Desired Settlement: I would like to pay for what I received. my order number is: [redacted]. $60 for 2 shirts of this quality is a complete rip off. I would like for this company to refund at least$40.

Business

Response:

Review: On 10/31/2013, I ordered a T-shirt for my daughters' upcoming birthday.I had a picture of her husband( new Firefighter) and 2 little boys put on front with the words" my three loves". Total price was $32.90. When I received the shirt, I almost wanted to cry. The material was so thin that you could see thru it. The size was not a true size XL, (it would not even fit my 8 yr. old grandson who is average size) I e-mailedthe company with my complaints. Sent shirt back at my expense(with addresssupplied by Spreadshirt). 8 e-mails and 48 days later, I still do not havea product/gift for my daughter. Would appreciate your help with this................[redacted] Date: 10/31/2013 Order-ID: [redacted] Article Size Quantity Price per item Total price [redacted]-0 XL 1 $ 32.90 $ 32.90Desired Settlement: REFUND OR REPLACEMENT WOULD BE APPRECIATED.

Business

Response:

My name is [redacted] and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint 9845502[redacted], I see that the customer returned the tshirt with which they were not pleased, and have not yet received any kind of replacement or compensation.

Looking at the order information I do see that we processed the full refund of $32.90 on 12/27. The customer will see this refund post within 3-5 business days of that date. Unfortunately our return volumes are at an all-time high. We are working around the clock to process all requests within a reasonable time frame, but this goal cannot always be accomplished.

I will email the customer today and apologize for the delayed process. I will also confirm that the refund for the item has been processed, valued at $32.90, and it should be posted within 3-5 business days.

Please let me know if there are any further steps I need to take.

Sincerely,

Customer Service Manager NA

Spreadshirt

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