Sprint Corporation

April 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on March 27, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the data overages charges assessed to his account as indicated on the March billing statement, upon updating his price plan Mr [redacted] requested that Sprint review this matter and apply an adjustment to his account accordingly In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint has reviewed Mr [redacted] ’ complaintOur records indicate that on January 25, 2017, the price plan associated with phone lines ending in ***, ***, and ***, was updated to the 50% off competitor plan with limited data allowanceUpon review of Mr [redacted] ’ account, we determined that the above phone lines exceeded the date allowance in the referenced price plan as indicated on the March 10, 2017, billing statement in association with the February 7, through March 6, billing periods; therefore, his account was assessed data overages charges for phone lines ending in ***, ***, and [redacted] totaling $as indicated on the March 10, billing statement Please note that the data overages are validAlso, Sprint sent notifications on February and of 2017, to his email address on file alerting him of the data usage associated with the aforementioned phone lines Due to the date overage charges being assessed to Mr [redacted] ’ account, on April 9, 2017, he elected to update the price plan on the aforementioned lines of services to Sprint’s Unlimited Freedom plan with $Automatic Payment discount per line/per month upon his enrollment in Sprint’s Automatic Payment programIn addition, his price plan includes 10GB Mobile LTE with Hotspot, HD StreamingFurthermore, we confirmed that our Customer Care group applied an adjustment of $to offset the data overages as indicated on the March 10, billing statement, which Mr [redacted] acceptedThe adjustments will appear on Mr [redacted] May 10, invoice We spoke with Mr [redacted] on April 17, and discussed our findingsDuring our call, and to retain the account and provide closure to this matter, we offered a one-time adjustment of $to offset the reconnect from suspension fees that will appear on the May 10, invoice Mr [redacted] accepted our credit and confirmed her understanding with the information provided to her and satisfaction with the resolution provided We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Ross ***

July 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] regarding Sprint account XXXXX***We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the level of customer service received from our representatives during his attempts to resolve his equipment return and refund concernsHe cited that he has not received the full amount for the cost of the equipment owed to him after he canceled his equipment orderHe also disputed the activation fee that is reflected on his June 13, 2016, invoice, citing that he paid for the activation fee when he purchased his device from one of our retail storesMr [redacted] requested that we process a refund to reimburse him for the cost of his online equipment order and credit his account for the disputed activation fee as well as reverse the $online rebate that was applied to his account prior to canceling his equipment order We appreciate Mr [redacted] taking the time to provide us with details regarding his experiences with our Customer Care representativesPlease be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff We regret any misunderstanding that may have occurred related to Mr [redacted] equipment cancellation requestAlthough we did not speak with Mr [redacted] directly, he sent an e-mail confirming that the issues were previously resolved to his satisfactionOur records reflect that Mr [redacted] credit card was refunded on June 29, 2016, in the amount of $to reimburse him for the cost of his equipmentWe also applied a $credit to his account to offset the activation feeThat credit will be reflected on his next invoiceTo demonstrate our commitment to excellence, the $credit will remain on Mr [redacted] account and will not be reversed We are pleased that we were able to resolve these concerns to Mr [redacted] satisfactionIf we can be of further assistance regarding these matters, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

October 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Sprint is in receipt of the complaint of Ms [redacted] submitted on September 13, We apologize for any inconvenience Ms [redacted] has experienced as a result of this matter We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her concerns with the lack of coverage in her home service area of Fredericksburg, Virginia Ms [redacted] stated that she is experiencing dropped calls, and incoming calls are going directly to voicemailMs [redacted] further stated that upon visiting Spring Hill and Portage Pennsylvania she did not have the ability to utilize Sprint’s serviceMs [redacted] requested that Sprint review this matter Sprint has reviewed Ms [redacted] ’s complaintWe regret that the coverage in Ms [redacted] ’s home service area is falling short of her expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our research into this matter determined that Ms [redacted] ’s residence is in Sprint’s coverage area Please be advised as stated in Sprint Terms and Conditions of Service which can be viewed at www.sprint.com, coverage, quality of wireless services, and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps within our estimated coverage areas that, along with other factors both within and beyond our control, which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service Customers should generally receive signal strength sufficient to make and receive calls outdoors, but signal may be lost in a car and in buildingsHowever, it is important to note that certain areas may have limited or no coverage and various factors such as terrain, foliage, and buildings which may affect actual coverage in a particular area even when estimated to be within 'best' coverage With respect, the nature of wireless signal prevents any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the same Lastly, Sprint does not charge separately for data speeds Customers are billed according to the services and equipment they select The areas in Portage and Sprint Hill Pennsylvania are outside of Sprint coverage We spoke with Ms [redacted] on October 10, 2016, discussed her concerns in detail and relayed the above information to herWhile no billing errors were identified, in an effort to amicably resolve this matter for a valued longtime customer, Sprint offered to apply a one-time adjustment totaling $to her account, to offset the current account balance due Ms [redacted] expressed her understanding with the information provided and was satisfied with the resolution We apologize for any inconvenience this matter may have caused Ms [redacted] We appreciate Ms [redacted] taking time to provide details of her experienceWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review If I can be of any further assistance, Ms [redacted] can contact me by calling our Executive and Regulatory Service Department toll-free at ###-###-####, extension *** I am available Monday through Friday, between a.mand p.m., Eastern Time Sincerely, Cindy [redacted] Executive Services Analyst

June 28, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # xxxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint for [redacted] submitted on June 23, We appreciate your assistance in bringing our customer’s concern to our attention Ms [redacted] expressed her concerns with receiving a notification from Sprint in regard to an outstanding account balance, after she cancelled her account and satisfied the remaining balanceMs [redacted] requested that Sprint review this matter and provide her with an amicable resolution Sprint has reviewed Ms [redacted] ’s complaint Our records reflect that on April 12, 2017, phone number ending in was cancelled per Ms [redacted] ’s request Our records further indicate on May 19, 2017, a payment of $was remitted to her account, leaving her account closed with a zero balanceWe spoke with Ms [redacted] on June 27, 2017, and relayed the aforementioned information Ms [redacted] acknowledged the information that was relayed to her We regret any inconvenience this matter may have caused Ms [redacted] If I may be of further assistance, Ms [redacted] can reach me directly by calling the Executive and Regulatory Services Department at ###-###-#### ext., ***, Monday through Friday, between 9:a.mand 6:p.m., Eastern Time Sincerely, /s/ William [redacted] William [redacted] Executive & Regulatory Services

July 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’s complaint, her device would not hold a charge prompting her to visit a Sprint store for assistance Ms [redacted] advised that she had an unfavorable customer service experience at the Sprint store and subsequently left the device after she was informed it would take approximately eight days to be sent in for repair and returnMs [redacted] also notes she was offered a loaner device of a different model, but she did not want to use a device she was unfamiliar with As a result, Ms [redacted] would like her original device repaired and returned or replaced We contacted Ms [redacted] and discussed her concerns in detail We determined that her device was shipped to the manufacturer for repair and was due to be returned on July 26, The device subsequently became available for pick up on July 21, 2017, and Ms [redacted] returned to the store for her repaired device As a gesture of goodwill, a $credit was applied to her account We appreciate Ms [redacted] for taking time to provide details of her recent customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’s input has been forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused Ms [redacted] If she has any further questions regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

October 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case# [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on September 26, We appreciate your assistance in bringing our customers' concerns to our attention According to the information provided, Mr [redacted] expressed her dissatisfaction with the equipment lease charges assessed to his wireless account after he returned four LG devices to Sprint’s retail store location According to Mr [redacted] , he was dissatisfied with the LG devices, and exchanged them for four iPhone devices However, after reviewing his account, he was assessed Installment Billing cancellation charges associated with is original Lease Agreement Therefore, Mr [redacted] requested that Sprint review this matter and adjust his account accordingly Sprint has reviewed Mr [redacted] ’ complaintAccording to our records, on August 15, 2016, Mr [redacted] contacted our Telesales department to establish service with Sprint and portphone lines ending in ***, ***, [redacted] and ***, and purchased four LG devices via our Monthly Installment program Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Our records further shows, on August 18, 2016, Mr [redacted] cancelled his Monthly Installment Agreement and returned the four LG devices and purchased four iPhone 6s devices via Sprint’s Leasing program associated with phone lines ending in ***, ***, [redacted] and *** Sprint’s Leasing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to 12, 24, or monthly installment payments for the device If the service associated with a leased device is canceled prior to fulfilling its allotted monthly payments, the remaining cost of the device will be billed to the customer as a one-time charge More information regarding the Lease program is available at our website, www.Sprint.com/Lease Therefore, Mr [redacted] account was assessed Installment Billing cancellation charges totaling $for four LG devices Please not for a limited time, on any new line of service activated on or after March 25, 2016, Sprint is offering a Day Satisfaction Guarantee on returns Customers can try Sprint service without being liable for service and device charges The Sprint 30-Day Satisfaction Guarantee promotional period covers reimbursement for device purchase (price or down payment), activation fees, eligible monthly and one-time charges incurred, and all eligible associated taxes and fees, when the device is returned Further, there are no restocking fees Upon further review of Mr [redacted] ’ account, on August 20, 2016, we have confirmed that an adjustment of $was applied to his account to offset the Installment Billing cancellation charges as reflected on the August invoice We spoke with Mr [redacted] on September 20, 2016, and he advised that he received confirmation of the applied adjustment for the return of the LG devices However, to provide closure for this matter, Sprint applied a one time courtesy adjustment of $to his account to offset a portion of his monthly recurring charges Mr [redacted] has expressed his satisfaction with Sprints effort to resolve his account concerns We regret any inconvenience this issue may have caused Mr [redacted] If I can be of further assistance with this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free number at ###-###-#### I am available Monday through Friday, from a.mto p.m., Eastern Time Sincerely, Romualdo FExecutive Services Analyst

I made a complaint against Sprint on 12-23-and now need to inform you I received an email today indicating my account was credited so I now have a balance of $which I can live with[redacted] phone [redacted]

July 25, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX*** Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] disputed a Sprint debt for which she received notification from a collections agency, advising that she has no contractual obligation with that agency She requested that the negative entry be deleted from her credit report We regret any possible misunderstanding that may have occurred related to the status of Ms [redacted] ’s referenced Sprint billing Our records reflect that she activated Sprint services on July 6, 2007, and that her services were suspended for non-payment on June 3, Because we did not receive payment to satisfy her past-due account balance, her services were terminated and her account was closed on September 1, Information regarding her past-due $1,account balance was forwarded to an outside agency for collectionUnfortunately, our attempts to contact Ms [redacted] on July and 14, 2017, to discuss her dispute in detail were unsuccessful We also sent a letter to her on July 24, 2017, acknowledging our receipt of this inquiry and inviting her to contact us to validate her account security information and obtain additional details that would aid in our review However, although we were unable to speak with Ms [redacted] directly, we sustain that the full balance and the collections referral noted above are both valid As such, we recommend that Ms [redacted] remit payment to satisfy her past-due balance in full or contact the outside collections agency assigned to this matter, Diversified Consultants, toll-free at ###-###-#### to discuss other payment or possible settlement optionsWe regret any inconvenience that this matter may have caused If we can be of further assistance with this matter, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central TimeSincerely, Clara C.Executive Services Analyst

May 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] ***, a.k.a [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Mr [redacted] described his unfavorable customer experience during his recent attempt to resolve a billing dispute at one of our retail locations, advising that his price plan was not changed when he initially requested and that the referenced retail manager declined to correct the ***er without assessing additional charges Mr [redacted] acknowledged that the billing ***er has now been corrected but requested that we provide compensation for his time We regret any possible misunderstanding that may have occurred regarding Mr***’s billing, as well as any delay in bringing that ***er to resolution During our conversation with Mr [redacted] on May 12, 2017, we informed him that we have no record of any price plan change request from him prior to May 10, 2017, as noted in his inquiry As a result, we advised that we are unable to identify any error on the part of Sprint related to his price plan change We also confirmed that his price plan was updated at his request on May 10, 2017, to our Sprint Freedom Plan and that his account was assessed $in prorated price plan charges As outlined in our Terms and Conditions of Services, Sprint does not provide compensation for time spent addressing issues with customers’ accounts However, as a courtesy, we offered a one-time service credit of $to offset the prorated charges assessed during Mr***’s price plan change He accepted that offer, and we applied the credit to his account as agreed That credit will be reflected on his May Sprint invoice Mr [redacted] confirmed that his issues have been addressed and resolved to his satisfaction We appreciate Mr***’s taking time to provide details of his experiences with our retail representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these ***ers may have caused If Mr [redacted] requires additional assistance with these concerns, he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Jason HExecutive Services Associate Analyst JH/lk

April 27, Consumer SpecialistKansas City Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case# [redacted] , Ms [redacted] Sprint Account#XXXXX*** Sprint Case# [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] submitted on January 19, We appreciate your assistance in bringing our customers’ concerns to our attention Ms***’s filing expressed her dissatisfaction with the charges assessed to her account, after she expressed her interest in purchasing her leased device, in association with the terms of her Lease Agreement Ms [redacted] stated that a credit of $is due on her account since she did not agree to purchase the leased device Therefore, Ms [redacted] requested that Sprint review this matter and adjust her account accordinglySprint reviewed Ms***’s complaint According to our records, Ms [redacted] established phone number ending in [redacted] on December 27, At that time, she activated a device via Sprint’s 24-Month Leasing programPlease note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Based on our review, we determined that the Fair Market Value Lease Purchase Price option of $was accelerated to her account in error Upon the retrieval and review of our call recording, we confirmed that Ms [redacted] expressed her interest in purchasing all of her leased devices However, the cancellation of the Lease Agreement associated with phone number ending in [redacted] was processed prematurely As a result, we resumed the respective Lease Agreement and a credit for the disputed charge was systematically applied to her accountThe credit will appear on the May billing statement We spoke with Ms [redacted] on April 24, 2017, and relayed the aforementioned information and resolution to herDuring that call, Ms [redacted] expressed her satisfaction with the resolution providedWe appreciate Ms [redacted] taking time to provide details of her experience with our Customer Care department We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further reviewWe regret any inconvenience this matter may have caused Ms***If Ms [redacted] has any additional questions or concerns about our internal review, she may contact me directly by calling our Executive and Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, /s/ MsMonk MsMonkExecutive & Regulatory Services

We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that her Sprint devices were programmed incorrectly by her local Sprint dealer which prevented her from using data services other than on Wi-FiShe states that Sprint has billed her $for the service and only offered an $credit for the errorShe requested a refund check for $480; half of the $for two years of no data We regret the circumstances that prevented Ms [redacted] from utilizing Sprint data services as included in her Sprint Framily plan with a $monthly service charge, per lineOur account records indicate that Ms [redacted] contacting Sprint on February 1, 2016, to advise that she has been unable to utilize data services for two years and seeking credit for $960, but that we did confirm data usage on one of the linesOur records further indicate that we submitted CTMS ticket to investigate the reported problem, but that we were unable to speak with the customer directly for resolution During our February 19, 2016, discussion with Ms [redacted] she cited that she has been unable to utilize data services for telephone ###-###-#### and ###-###-####, after upgrading both devices on March 23, Ms [redacted] failed to notify Sprint of this problem prior to February 2016, or take her devices to her local Sprint service and repair location for assistanceMs [redacted] confirmed that her issue was resolved; after we identified that the phone settings were set on the incorrect network/data options Although we were unable to confirm that Ms [redacted] ’s lack of data usage was the result of any error on the part of Sprint, we agreed to adjust her account $as a mutual resolve; she acceptedWe applied credit for the $to the account which dissolved her current balance for $and now her account reflects a credit balance for $ We regret any inconvenience that this matter may have causedIf we can be of any further assistance related to this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand p.m., Central Time Sincerely, [redacted] Executive Services Analyst

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] ***, submitted on May 24, We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with her Sprint account being reported negatively to the credit bureaus Specifically, stating that she has filed bankruptcy in 2015, and included her Sprint account in her bankruptcy report Therefore, Ms [redacted] requested that Sprint review this matter and remove the negative reporting from the credit bureaus We regret the issue Ms [redacted] have encountered with the reported debt According to our records, Ms [redacted] filed for bankruptcy on November 8, 2013, and at that time she did not have a Sprint accountOur records further indicate that Ms [redacted] established an account with Sprint on May 28, 2014, by portiphone lines ending in ***, [redacted] and *** During this transaction, she purchased a Samsung Galaxy Sand MOTO X devices via Sprint’s Installment Billing program Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay In addition, on May 29, 2014, Ms [redacted] activated phone line ending in [redacted] and purchased a Samsung Tablet device at discounted pricing in exchange for a two-year Service Agreement, which expired on July 21, For details regarding Sprint’s Service Agreement, please visit www.sprint.com/termsandconditions Accordingly, continuation of utilizing Sprint services is an acceptance of the new two-year Service Agreement and any future renewals or service changes that may require new service terms If customers terminate their Sprint services prior to satisfying the two-year Service Agreement applicable Early Termination Fees will apply; accordingly customers may visit www.sprint.com/etf for details about Early Termination Fees Furthermore, on January 25, and April 25, 2015, Ms [redacted] ported-out phone lines ending in ***, ***, [redacted] and [redacted] to another wireless service provider, effectively cancelling her Sprint account on April 25, 2015, prior to fulfilling the terms of her respective Installment Billing and Service Agreements As a result, Ms***’s account was assessed Installment Billing accelerated cancellation charges and Early Termination Fee totaling $979.89, along with an outstanding balance due of $2, This balance represents monthly recurring charges associated with phone line ending in ***, ***, [redacted] and ***, late fee and applicable taxes as reflected on the May billing statementSince Ms***’s account reflected an unpaid outstanding balance, her account was forwarded to an outside collections agency on August 15, 2015, for further collection effortsBased on our account review, we are unable to identify any billing errors As such, Sprint considers the charges and our actions to collect the debt to be valid We spoke with Ms [redacted] on June 8, 2017, and relayed the aforementioned information to her Our records reflect that the debt is valid and therefore, we must respectfully deny Ms***’s request to remove negative reporting from the credit bureausMs [redacted] stated that she will review her documentation and follwith the undersigned directly at her earliest convenienceWe look forward to hearing from Ms [redacted] to further review this matter after she review her documentationWe regret any inconvenience this matter may have caused Ms*** If Ms [redacted] has any questions or if I may be of further assistance with this matter, I can be reached toll-free at by call the Executive & Regulatory Service department at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 4:p.m., Central Time Sincerely, Romualdo FExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: I am rejecting this response because: I object to some of the statements made by David Hregarding resolution of this matterFirst of all, as stated before, I had gone into the location on October 15, to exchange my recalled Samsung Note While there, I mentioned that I needed a case and screen protector for the phone, but as I was flying out the next day, I did not have time to shop for the items and I did not want to pay the high prices offered for the products at SprintThe Sales Associate, Olivia [redacted] , told me about a "special" they were having on accessoriesShe stated that I could get $worth of accessories for $240, paying an additional $per month for months David Hmade it sound like I was requesting a discount on the phone that I was exchanging the Note forThat is not true, and I did fully understand the obligations of the purchase of the phoneDavid left out many details regarding this situationIt was fully acknowledged by Sprint on January 18, 2017, that Olivia had participated in dishonest business practices and the District Manager had approved to rectify the situation by charging me the original $agreed upon for the accessories by removing remaining payments left for the productsHe left out the fact that the District Manager had incorrectly applied the credit, and that all of this information was documented through many conversations between myself and Sprint Customer CareI have contacted Customer Care many times, and they have been able to pull up notes regarding all conversations between us since December 2016, when I first noticed the discrepancyThe delay in noticing the discrepancy was due to Sprint failing to properly credit my account for the returned recalled Note for an extended period David Halso left out the fact that, despite the discrepancy in the accessory package being acknowledged in January 2017, Sprint did not credit my account until I researched and found a phone number for Customer Care at their Kansas HeadquartersI was in contact with Sprint at least seven times between January and May and each time was assured that the credit had been approved and would be applied "within a couple of days"Additionally, a store associate who has been very helpful throughout the ordeal told me in April that there had been many instances of dishonest business practices involving Olivia [redacted] , and they would now be giving me a full refund on the accessoriesHis Store Manager continued to fail to apply the credit, and when I spoke with Customer Care at HQ, that person indicated that the reason I had not been credited was possible because the Store Manager did not want to take the loss against his monthly sales quotaThe person at HQ then contacted the store and gave them hours to resolve the situation, which they did not doHQ contacted me again and finally did credit my account $Overall, the credit for the accessories has been applied, but David Hinsinuated that I was in the wrong and that I had not been duped by the Sales Associate, Olivia [redacted] That is not true, and it is my understanding that she is no longer with SprintHe left out many facts, misquoted me as saying that I was satisfied with the resolutionHe also did not list the correct products purchased for the accessory packageWhile at a high overview, it appears that the concerns have been addressed through monetary means, it does not address the fact that there are possibly many other customers who have been duped by unscrupulous selling practices performed by Sales Associates in order to meet their sales goalsI align the practices with the scandal associated with Wells Fargo in opening unwanted accountsI was lied to and treated poorlyHowever, I also am in Retail, and I understand how the process works, so I stuck with my claims for several months in order to have this issue resolvedHow many people do not know better and are taken advantage of? Thank you so much for your time and assistance Regards, [redacted] John

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have attached my written and the official police report per my discussion with Ms [redacted] on September 29th this should resolve my dispute ( [redacted] ) as it is official and includes the name and information of the unauthorized partyRegards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: as previously statedat the time of the day sprint trial period my month old samsung sedge valued at $which was owned out right by myself was given as a trade in in return I was given a samsung splus and a service plan which I had a trial periodthe service did not work out for me because the coverage is far less than adequateso this being no fault of my own I returned everything I was given in this " trade in " and was NOT given my personal property back in returninstead I was given grief, stress, embarrassment, unprofessionalism, misconduct, scorn, hatred and the threat of police being called if I did not leave the premises in shameall from a manager who works for a sprint authorized dealer who also at the time took back the samsung splus and would not let me clear my personal information from the devicethis information includes banking information, passwords, social security number and other sensitive personal informationthis is essentially identity theft by a sprint employeethis same woman went onto my phone and deleted hundreds of photos related to my business and replaced them with emojiscosting me thousands of dollars and countless hours of timeso you can obviously see my concern about my personal information being stolen this so called third party retailer is a SPRINT AUTHORIZED DEALERso being that I returned everything that was given to me before the end of of the trial period as stated in the sprint promotion this makes the contract and the service null and voidso I expect my property to be returned to me as I have returned sprints property to themthis property being an unlocked samsung sedge in new condition and perfect working order (or the value of this phone at the time of the trade in which was a minimum of $550)exactly like the one that WAS NOT returned to me as it should have beena meager $simply is not acceptable Regards, Stewart C***

April 8, 2016 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB Complaint 11195161, [redacted] Sprint Account xxxxx2968 Sprint Case 2197363 To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] ***, filed... on behalf of the account holder, Jennifer ***. We appreciate your assistance in bringing our customer’s concerns to our attention. According to the information provided, Mr. [redacted] states that they moved outside of the Sprint coverage area and requested a refund for the down payment of $882 with the return of the associated devices. Mr. [redacted] further states that he obtained service with another service provider for coverage within his home, and as an alternative option should they remain with Sprint, he requested that Sprint provide a $30 monthly credit as reimbursement for the associated monthly service charges. Please note that Sprint has simultaneously received a Notice to Intent to Arbitrate regarding this Sprint account. As a result, Sprint is not in a position to respond to issues raised in the complaint; however, his concerns will be addressed accordingly via our arbitration process. We regret any inconvenience that this matter may have caused Mr. and Ms. ***. If I can be of further assistance, Mr. [redacted] can contact me by calling the Executive & Regulatory Services Department toll-free at [redacted] , extension ***. I am available Monday through 7:30 a.m. and 3:30 p.m., Central Time. Sincerely, [redacted] *. Executive Services Analyst

I only wish to cut ties with sprint and have no further wish to continue any services with sprint at all. I only want what I asked for to be done please. Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

July 21, 2017 RevDex.com Serving Greater Kansas City 8080 Ward Parkway Kansas City, MO 64114 [email protected] Re: BBB File 12232942, [redacted] Sprint Account: xxxxx1635 Sprint Case # 2265144 To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of Ms. [redacted] submitted on July 6, 2017. We appreciate your assistance in bringing our customer’s concern to our attention. According to the information received, Ms. [redacted] claims that a Sprint retail representative forged her initials on a Transaction Summary Form. Ms. [redacted] further asserts that she encountered an unfavorable customer service experience while attempting to resolve this matter. Ms. [redacted] requested that Sprint review this matter and take the appropriate action. Sprint has thoroughly reviewed Ms. [redacted] ’s complaint and notes that on June 5, 2017, Ms. [redacted] visited a local Sprint Retail Store location, to process a device change on phone numbers ending in 1436 and 7551. At that time, Ms. [redacted] declined to subscribe to Sprint’s Total Equipment Protection (TEP) plan on the aforementioned phone numbers. Unfortunately, the retail employee signed Ms. [redacted] ’s initials confirming the aforementioned plan was declined. In regarding to the retail store representative actions, Sprint has addressed this matter in accordance with its security policies and disciplinary procedures. With regard to Ms. [redacted] ’s concerns of Sprint scanning her driver’s license using an IPad device. This information was forwarded directly to our billings system and is used to authenticate the account at our Retail Store locations. We spoke with Ms. [redacted] , on July 19, 2017, and relayed the above information. During the call, Ms. [redacted] acknowledged that she spoke with the District Retail Manger and he apologized for any inconvenience this matter may have caused her. However, to resolve this matter, we offered and Ms. [redacted] accepted a one time courtesy adjustment of $105 to offset a portion of her monthly recurring charges. At that time, Ms. [redacted] stated that her account concerns were satisfactorily resolved. We appreciate Ms. [redacted] taking the time to provide us with her feedback regarding her experience with the local Sprint Retail Store location. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Ms. [redacted] ’s feedback and that her concerns have been forwarded to the appropriate managerial staff for review. If we can be of further assistance with this issue, Ms. [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, ext. ***. I am available Monday through Friday between 7:30 a.m. and 4:30 p.m., Eastern Time. Sincerely, /s/ [redacted] W [redacted] W Executive Services Analyst

May 9, 2017 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: RevDex.com Case— [redacted] RevDex.com Referral Name— [redacted] ... Sprint Account—xxxxx [redacted] Sprint Case – [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr. [redacted] . We appreciate your assistance in bringing our customers’ concerns to our attention. In Mr. [redacted] ’s complaint, he stated that for the past three months he has been unable to access his sprint.com account on line despite multiple attempts to resolve this matter. We regret any inconvenience this matter may have caused. We spoke with Mr. [redacted] and advised that our technical support team is currently investigating this matter. As a gesture of goodwill while this matter is being investigated, we applied credits to Mr. [redacted] ’s account totaling $100. Mr. [redacted] will see these credits reflected on his next invoice. Furthermore, we sent reprints of the past three months of invoices to Mr. [redacted] via the United States Postal Service. If we may be of further assistance with this matter, Mr. [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7 a.m. to 4 p.m., Central Time. Sincerely, Katherine D. Executive Analyst