Sprint Corporation

July 1, *** *** Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX***, *** *** Case ***
Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr*** regarding his Sprint account, XXXXX***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr*** is dissatisfied that his service plan was not changed to one that would lower his costs to $and his previous charges were not adjusted as he was advised. Therefore, Mr*** requested that Sprint correct his service plan and credit his account to re-rate his charges to the cost he was advised of. Additionally, he requested to continue to have the ability to upgrade his equipment at no cost by renewing his two-year Service Agreement as he has done in the past We spoke with Mr*** and he stated that his ***ing issues have been resolved. We confirmed that his service plan was changed to our Unlimited Talk, Text and Data Family shared plan at the rate of $for the first phone line, $for the second phone line and $for the third phone line plus applicable taxes effective June 8, 2016. As a result, systematic credits totaling $will be reflected on his July invoice. Additionally, a one-time credit of $was applied to his account to re-rate his previous month’s charges as a courtesy. We also confirmed that he subscribes to Sprint’s Total Equipment Protection option for $per month, his tablet service plan is $per month for megabytes of data plus applicable taxes, and his monthly equipment lease charge is $35. As a result, his charges are estimated to be approximately $per month. We advised Mr*** that the Unlimited Talk, Text and Data Family shared plan that he has is a promotional plan at a deeply discounted rate. Therefore, if he elects to upgrade his equipment at a discounted rate by accepting new two-year Service Agreements, his service charges will increase by $per month for each discounted device. However, the pricing of his service plan will not change if he elects to upgrade his equipment by purchasing at full price, via our Installment ***ing option or via our Lease option. We advised Mr*** that we regret any inconvenience that this matter may have caused and his feedback regarding his experience will be used to improve our service. If I may be of further assistance with these matters, Mr*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

February 13, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above referenced rebuttalinquiry. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** stated that she disagrees with her current bill amount. She stated that her final bill should be $after necessary credit. She is requesting review of her bill We have reviewed Ms***’ account and applied an additional credits totaling $47.49; comprising the $remaining for the returned device charge, and a $credit as one-time courtesy. These adjustments have reduced her current balance to $135.19. We attempted to reach Ms*** by phone and email on February 9, 2017, in order to provide her with the above information; however, we were unable to reach her We regret any inconvenience Ms*** may have experienced while attempting to resolve this matter. If I may be of further assistance, Ms*** can contact me toll-free at ###-###-#### extension ***. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Associate Analyst Tell us why here

June 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customers’ concerns to our attention In the information provided, Ms*** indicated that she remitted a payment to be applied toward the payoff of a device; however, the payment was applied to her monthly service charges in error. She believes that this occurrence resulted in the high charges reflected on her account today. She further indicated that her attempt to resolve this matter has resulted in an unfavorable customer service experience. As a result, she is requesting that her billing be corrected We regret any possible misunderstanding that may have occurred regarding this matter. We spoke with Ms*** regarding this issue today, and we informed her that the $payment she remitted on March 21, 2017, was applied to the $in previous charges reflected on her April 22, 2017, invoice. The lease cancelation and device purchase charges totaling $for the number ending in *** reflected on her May 22, 2017, invoice, but because no additional payment was made for the $charges on the April 22, 2017, invoice, her account reflects a past due balance. There is no error in the amount of the charges assessed. Ms*** acknowledged understanding of this matter During our conversation, Ms*** inquired why her monthly service charges were higher. We informed her that as a result of the upgrade of device on the line of service ending in ***, the installment billing charge is higher than the prior lease charge. Additionally, the service plan for the afore-mentioned mobile number was changed from a $Best Buy One plan to a $Best Buy One plan including 3GB of mobile hotspot. Lastly, we have not been able to identify a billing error in this matter. However, due to any misunderstanding that may have occurred, and as a result of Ms***’s 16-year tenure with Sprint, effective today, we applied a one-time $credit to her account, to offset a portion of her monthly service charges, including a late fee. This credit immediately reduced the balance and will reflect on her July 22, 2017, invoice We regret any inconvenience that this issue may have caused. Should there be any additional questions or concerns with this matter, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

January 13, 2017 Consumer SpecialistKansas City Revdex.comWard Pkwy., Suite 401Kansas City, MO 64114 Re: Revdex.com File***, *** *** Sprint Account xxxxx*** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** *** submitted on December 14, 2016. We appreciate your assistance in bringing our customer’s concern to our attention Mr***’s filing expressed his dissatisfaction with the inability to receive an offer to upgrade three devices with a monthly rate below $and a credit of $800, which would match an offered that he received from another wireless providerIn addition, Mr*** stated the Customer Care representative assured him that he would receive a follcall the next day to finalize the offer. Mr*** requested that Sprint review this matter, honor the above offer and compensate him for his time and effort to resolve this matter. Sprint has reviewed Mr***’s complaint. According to our records, we are unable to substantiate Mr***’s claim. We have confirmed that Mr*** was offered the option of upgrading three devices, one device would be at no cost and his monthly recurring charges would be about $per month prior to taxes and surchargesIn addition, we offered Mr*** a one-time courtesy credit of $to his account. Based on our findings, we respectfully deny Mr*** request to upgrade three devices at no cost and apply a credit of $to his account. In an effort to ensure a satisfactory and mutually acceptable resolution for this matter, on January 5, 2017, we offered Mr*** two iPhone 32GB devices at no cost and a courtesy credit of $to his account. Mr*** was informed to upgrade the two devices to iPhone 32GB devices via Sprint’s Leasing Program and we would convert the existing Lease Agreements to two year Service Agreements for each lineMr*** accepted our offer and was satisfied with the resolution providedWe apologize for any inconvenience this may have caused Ms*** If Mr*** has any questions concerning the issues discussed herein, please do not hesitate to contact me toll-free at ###-###-####I am available Monday through Friday between the hours of a.mand p.m., Eastern Time. Sincerely, /s/ Cheryl S. Cheryl S.Executive Services Analyst

September 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’s inquiry, she states that both of her Samsung devices that she is making monthly lease payments for, have experienced problems, and she does not subscribe to the Total Equipment Protection (TEP). Therefore, our representative advised her that she is responsible for the repair/replacement charges for each deviceShe is requesting that we replace one of her Samsung Galaxy Sat no charge, and credit her account for the time that she was unable to utilize her phone. The other billing issues mentioned in her inquiry, have been resolved, and do not need to be addressed again. All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty. Because Ms*** does not subscribe to TEP, if she is experiencing a problem with her device, she may visit a local Sprint service and repair center for diagnostic testing. At that time, if it is determined to have a manufacturer’s defect, and is still within the limited one-year manufacturer warranty period, she may send the defective device directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warranty. Ms*** is responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty. If the problem with Ms***’s device is not covered under the provisions of the limited one-year manufacturer’s warranty, or the warranty period for the device has expired, or the customer does not want to send the device to the manufacturer, the customer has the following options: if the device has an issue that is deemed repairable by the Sprint service and repair center, she may have the device repaired or replaced at a Sprint service and repair center for a fee of $75. If the device is not deemed repairable by the Sprint service and repair center, the customer will need to purchase a replacement device. Our records reflect that we confirmed a manufacturer’s defect on one of the Samsung Galaxy Sunits and a replacement was ordered on September 20, 2016. We confirmed that she activated this phone on September 22, 2016. We applied a $credit to Ms***’s account for the period of time that she experienced phone problems We appreciate Ms*** for taking time to provide details of her experience with our representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience Ms*** may have experienced as a result of this matter. If she needs further assistance, she can reach me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

Ms*** expressed her dissatisfaction with the level of customer service provided by our Customer Care group during her attempts to obtain a service credit for establishing Sprint service, citing that she was given incorrect information regarding a promotion and that we have declined to honor our
commitments to herMs*** requested that Sprint review this matter and adjust her account accordingly
We appreciate Ms*** taking the time to provide us with her feedback regarding her experience with our Customer Care groupWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for review
Sprint has reviewed Ms***’s complaintIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website via www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing
After a careful review of our records, on December 21, 2015, Ms*** established an account with our Telesales group and portphone numbers ending in *** *** *** *** and ***Upon the completion of the activation of the account, we confirmed that Ms*** was eligible to receive a $pocredit for each line of serviceIn an effort to amicably resolve this matter, on March 20, 2016, an adjustment of $was applied to the account to offset the popromotional offer
We contacted Ms*** on March 21, 2016, and advised her of our findingsDuring our conversation, Ms*** accepted the resolution and confirmed she has no further concernsWe apologize for any inconvenience this matter may have caused Ms***

December 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX0338, Vanessa H***-W***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MsVanessa H***-W***. According to the information provided, MsH***-W*** stated that she experienced issues with one of her devices and was dissatisfied with the color of the replacement Samsung Galaxy SEdge. Further, MsH***-W*** states she continues to experience device issues. Specifically, MsH***-W*** is requesting a free Samsung Galaxy SEdge, her current device balance to be zeroed out, and a check of $to be mailed to her for distress All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty MsH***-W*** previously subscribed to Sprint Total Equipment Protection (TEP) on her phone line ending in 6377. Therefore, when subscribed to TEP, if the problem with MsH***-W***’s device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits. MsH***-W*** will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month period If the problem with MsH***-W***’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she may contact Asurion, the program administrator, to file a claim. A $up to a $deductible, depending on the device model, is required at claim approval. Further details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep Effective November 30, 2017, MsH***-W*** canceled the TEP option. Therefore, if MsH***-W*** is currently experiencing issues with her equipment, she should take that device to one of our authorized service and repair centers for diagnostic testing. At that time, one of our Service and Repair technicians will determine if the phone is eligible for repair or exchange. There is a $fee for each repair and up to a $fee for each exchange. Replacement equipment may be remanufactured and equipment can be the same or a comparable model with similar features as the original device and some devices may not be eligible for in-store service. MsH***-W*** also has the option to send her device directly to the manufacturer, if it is still within the limited one-year manufacturer warranty period, and it has been determined that their device has a manufacturers defect. However, she would be responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty. If the device is not deemed repairable by the Sprint service and repair center, the customer will need to purchase a replacement device We spoke with MsH***-W*** on December 12, 2017, and advised her of the above-referenced information and options. Further, we expressed our regret her reported service experience and MsH***-W*** taking time to provide details of her experience. Please be assured that we value her feedback and input We regret any inconvenience this matter may have caused. If MsH***-W*** requires additional assistance, I can be reached by calling the Executive & Regulatory Services department toll-free at 1-844-282-ext***. I am available Monday through Friday from 9:a.mto 5:p.m., Central Time Sincerely, Jaclyn KExecutive Services Analyst

June 8, Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in
receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** expressed his dissatisfaction with our declining to unlock his Sprint-branded device for use with another service carrier. Mr*** requested that we credit his balance due in full. We regret any possible misunderstanding that may have occurred related to the unlocking of Mr***’s referenced equipment. “Unlocking” is a general term that refers to one or more types of device unlocking. MSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents a device from activation on a different network. Unlocking also refers to enabling the SIM slot of a device to allow the insertion of another carrier’s SIM card (either domestic or international). Unlocking a device will not necessarily make that device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlock. Sprint will unlock a device under the following circumstances: Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase options; The associated account is in good standing; The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked; and The device has been in use on our network for a minimum of days During our conversation with Mr***, we provided the information above. We also explained that we confirmed the eligibility of his device to be unlocked and took actions to ensure that it was done on June 6, Mr*** acknowledged that information but advised of his dissatisfaction with the length of time taken to accomplish that action after he satisfied his financial obligation by paying his Early Termination Fee and with being referred to one of our retail stores for assistance. He also stated that he received a bill for $although his account reflected a zero balance when he reviewed it online. We advised him that the $remaining balance represents unpaid taxes and surcharges reflected on his June invoice. As a courtesy, we credited the referenced balance on June 5, 2017, and assured Mr*** that his Sprint account is now in closed status with a zero balance. We don’t have record that he was billed a final monthly service charge. We respectfully decline Mr***’s request. We appreciate Mr***’s taking time to provide details of his experiences with our retail and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. We regret any inconvenience these issues may have caused Mr***, as well as the loss of his business. However, we are pleased that we were able to address his concerns to his satisfaction. If we can be of further assistance with these matters, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced Rebuttal of Mr*** ***We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr***’s complaint, he states that equipment was removed from account XXXXX*** without his authorizationAs a result, he is now being charged for the equipmentMr*** is requesting that negative reporting be removed from his credit report We attempted to reach Mr*** via phone and email on June 23, 26, and 306, 2017, to speak with her regarding his account concerns. Unfortunately, we have not received a response. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. Therefore, Mr*** can contact us at the number provided below at his earliest convenience to complete the authentication of his account so that we can fully resolve his concerns We spoke with Mr*** on May 23, 2017, in regard to his concerns; however, he was unable to authenticate the accountWe suggested Mr*** visit his local Sprint store with two forms of ID to update the security information on the account. Once that has been completed, he may contact our office and authenticate the account, at which time we can discuss his concerns in detailIn an effort to address Mr***‘s concerns, we confirmed that there were no charges to account XXXXX*** for equipmentHowever, the account was billed a prorated Early Termination Fees, along with Monthly Recurring Charges (MRC), taxes, surcharges and fees We regret any inconvenience this matter may have caused. If I can be of further assistance, Mr*** can contact the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland *** *Executive Services Associate Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:MY ANSWERS TO THEIR STATEMENTS WILL BE IN ALL CAPS LIKE THISWHAT THEY SAID IS IN THE STANDARD FONT. According to the information provided, Ms*** remains dissatisfied regarding the Spending Limit Program charge, payment due date and her monthly charges.THIS IS CORRECTI AM STILL DISSATISFIED AND UPSET THEY CANT AND ARE UNWILLING TO FIX/CHANGE THE MATTER AT HAND As stated in our previous response, Sprint requires potential customers to undergo a credit evaluation prior to establishing wireless communication service with us. Based on the results of Ms***’s credit evaluation at the time of activation, she was approved for a Spending Limit Account. Our records reflect that correspondence noting the Account Spending limit charge, deposit, equipment type and cost was provided to Ms***. Our system will electronically monitor and may interrupt her service when the account balance is not paid timely. A courtesy text message will be sent to the primary phone on the account when percent of the spending limit is reached. If a payment is not made, and the account balance reaches the spending limit, outgoing calls from the primary phone will be routed to our automated system, which will allow our customer to obtain the current balance and make a payment. Once the account balance exceeds the spending limit, inbound and outbound calls to the mobile numbers on the account, as well as any Direct Connect and voicemail services, may also be blockedI DID GO THROUGH THE CREDIT EVALUATION, AND HAD TO PAY A LARGER AMOUNT DOWN BECAUSE OF MY CREDITWITHOUT MY KNOWLEGE, THINKING I HAD TO PAY A LARGER AMOUNT DOWN TO BE CONSIDERED FOR SERVICENOT THAT I HAD TO PAY THAT AMOUNT DOWN- TO GET A DIFFERENT ACCOUNT- THAT I WOULD HAVE TO KEEP PAYING MONTHLYTHEY DID NOT MAKE ME AWARE, NOR DID THEY PROVIDE DOCUMENTATION REGARDING THIS, NOR HAD ME SIGN AGREEMENTS LETTING ME BE AWARE THAT THIS WOULD OCCURAS I MENTIONED BEFORESO THAT IS A LIEIF THAT IS SO CALLED TRUEI WOULD LIKE TO SEE WHERE I SIGNED UNDERSTANDING THATSO AGAINNOTHING WAS PROVIDED TO ME ABOUT THISI FEEL I PAID THAT AMOUNT DOWNI SHOULD BE GIVEN THE CHANCE TO PAY AND BUILD MY CREDIT RATHER THEN PAYING WHAT SEEMS TO BE A PENALTY AMOUNT FOR MY BAD CREDIT, FROM THE PASTNOT WITH SPRINTSO NOW IT SOUNDS LIKE I AM BEING BABYSAT WITH A CURFEW WITH THIS SPENDING LIMIT ACCOUNTITS SEEMS VERY JUDGMENTAL AND UNFAIRSO WHY WOULD I HAVE TO PAY A LARGER AMOUNT DOWN THEN?Sprint will waive the $Spending Limit Program fee for customers who enroll in our recurring automatic payment and e-Bill programs. Customers can setup recurring automatic payment and enroll in e-Bill via www.sprint.com by logging on to their My Sprint account, or may contact our Customer Care department by dialing *from their Sprint device to request that a recurring automatic payment and e-Bill enrollment form be sent to their address on record. If recurring automatic payments or e-Bill are cancelled, the fee will be applied to the customer’s account.THIS IS ALSO SOMETHING ME AND MY FIANCE STRESSEDWE CANNOT AFFORD TO MISS ANY PAYMENTS BECAUSE WE GET PAID AT DIFFERENT TIMESSO WE NEED THE FREEDOM TO PAY WHEN WE HAVE ITNOT BEING CHARGED TO DO SOINSTEAD THEY WANNA BRIBE US TO HAVE OUR MONEY AUTOMATICALLY DRAWN WHEN THEY PLEASE OR THEY WILL FINE USTHIS WAS DEFINITELY NOT DISCUSSED AT SIGNUPWE WERE THINKING IT WOULD BE A MONTHLY BILL AND PAY WHEN WE DOLIKE EVERY OTHER BILL WE PAYWHY ARE THEY SO DIFFERENT?? SEEMS LIKE A WAY FOR THEM TO POCKET MORE MONEY TO ME. Additionally, Ms***’s billing cycle starts on the 13th of each month and ends on the 12th of the following month. Ms***’s payment due date will be approximately on the 6th of each month. Regrettably, we are unable to adjust her payment due date within her billing cycle.AGAIN, WE WERE PROMISSED MONTLYBEGINNING THE 12THI HAVE DOCUMENTS STAING SO THAT I SIGNED WITH THEIR COMPANYTHE 6TH IS WEEK EARLY! WHERE DOES IT SAY THAT IN ANY SIGNUP PAPERWORK? While we regret that Ms*** is not satisfied with our response, our position remains unchanged. After discussing this matter with the Executive & Regulatory Services team, we are confident that Ms***’s concern has been fully addressed and resolved to the best of our ability. Consequently, all further inquiries regarding this matter will be met with the same responseAND I WILL CONTINUE TO DISAGREE MAKING FURTHUR COMPLAINTS UNTIL THE WRONGS HAVE BEEN MADE RIGHT. We regret any inconvenience Ms*** may have experienced. If Ms*** would like to further discuss this matter, she can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from a.mto p.m., Central TimeWHY WOULD I WANNA DISCUSS IT WITH THEM FURTHUR?? THEY WILL NOT LISTEN, NOR HELP, NOR ADMIT THEIR WRONGSINCLUDING LIES, BEING DECIEVING, TRICKING PEOPLE, ADDING MONEY WHERE THEY CAN, NOT STICKING TO THEIR CONTRACTSVERBAL AND PHYSICAL DOCUMENTS, AND SO MUCH MOREAND AS IVE DONE MY RESEARCHI AM NOT THE ONLY ONE WHO HAS BEEN THROUGH THIS WITH THEMAPPARENTLY THEY HAVE A PATTERN, HISTORYAND SOMETHING SHOULD BE DONE ABOUT ITHOPEFULLY SOONER OR LATERAND I DEFINITELY WOULD LIKE MY COMPLAINT TO BE PUBLICTHANK YOU
Regards,
Kimberly ***

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** stated that she was informed that after paying off her lease by April 2017, she could keep the device associated to that lease. However, upon fulfilment of the Lease Agreement, she was informed that in order to own the phone an additional $purchase option price would need to be paid. As a result, Ms*** requested that the $be credited without returning the device Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/leaseUpon activation of service, Ms*** was provided with a clear disclosure of her equipment purchase and all other applicable fees and charges. Furthermore, we were able to locate signed copies of her Lease Agreement which includes a description of the charge in question. Based on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her device. Our records reflect We spoke with Ms*** on May 25, 2017, and provided her the information above. Although we maintain that no credit is due, to bring about an amicable resolution, we applied a one-time $concession credit to her account to offset a portion of her lease agreement for phone number ending in ***As a result of the above credit, the account reflects a balance due of $363.98. Ms*** confirmed understanding and acceptance of our resolution. We regret any inconvenience this matter may have caused Ms***. If she would like to further discuss this matter, she can contact me directly by calling our office toll-free at ###-###-####, extension ***. I am available Monday through Friday, from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]i I am not willing to pay for a new phone in any way and since that is all they want I guess I may have to find a new phone company
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Tell us why here...February 13,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case: ***, *** ***
Sprint Account: xxxxx***
Sprint Case: ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced
complaint of Ms*** *** submitted on January 10, We appreciate your assistance in bringing our customer’s concerns to our attention
Ms***’s filing expressed her dissatisfaction with the delay in receiving a $monthly service credit as part of Sprint’s iPhone Trapromotional offerAccording to Ms***, on September 11, 2016, she accepted the referenced promotional offer to receive the $monthly service credit upon tradiher iPhone Plus device in exchange for the purchase of an iPhone device via Sprint’s Installment Billing programMs*** requested that Sprint review this matter and honor the iPhone Trapromotional offer
Sprint has reviewed Ms***’s complaintOur records indicate that under the guidelines of the iPhone Trapromotional offer; required Ms*** to activate an iPhone device by September 15, 2016, via Sprint Leasing or Monthly Installment Billing programsPlease be advised that Ms*** account was established on September 11, 2016, with phone number ending in ***However, her iPhone Plus 128GB device was not activated until October 5, 2016, via Sprint’s Monthly Installment Billing programAs a result, the iPhone Trapromotional offer was not awarded to Ms***’s account due to the activation date of her iPhone Plus 128GB device
However, to satisfactorily resolve this matter, on December 22, 2016, we awarded the $iPhone Trapromotion associated with phone number ending in ***Therefore, Ms*** will begin receiving the $monthly service discount within 2-billing cyclesIn addition, we have applied a one-time total adjustment of $to Ms***’s account to offset the $service credit from September through February
We spoke with Ms*** on February 10, 2017, to discuss her concerns and relayed the above resolution to herDuring that call, Ms*** expressed her satisfaction with the resolution providedWe apologize for any inconvenience Ms*** may have experienced while attempting to resolve this matter
If we may be of further assistance to Ms***, she can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, extension ***We are available Monday through Friday from a.mto p.m., Eastern Standard Time
Sincerely,
/s/ Dar-Sheen ** ***
Dar-Sheen ** ***
Executive & Regulatory Services

July 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 12160886-Rebuttal, *** *** Sprint Account XXXXX3984, *** *** Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms*** *** regarding the Sprint account of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Ms***’s contacting your agency once again. In her rebuttal, Ms*** expressed her dissatisfaction with the length of time taken to fully resolve the concerns outlined in her original filing, namely her request to return the equipment formerly associated with Mr***’s now-closed Sprint account to the point of sale due to unresolved account billing issues. She also reiterated her request that we return to her the equipment she and Mr*** surrendered to the point of sale when they established services with us Unfortunately, our attempts to contact Ms*** via telephone and e-mail on July 11, and 20, 2017, to discuss her remaining concerns related to Mr***’s Sprint account were unsuccessful. However, when we spoke with Mrand Ms*** on June 12, 2017, we informed them that Mr***’s disputed charges were higher than the quoted pricing because his account was not set up for our automatic payment option, as required to receive the $5-per-line discount included in the terms of the promotional rate plan he accepted. We further confirmed that the requirements to receive Mr***’s iPhone devices for free were also not met, as that promotional offer required the leasing and activation of iPhone 32GB devices, but the devices activated to Mr***’s account were iPhone 128GB and iPhone Plus 128GB, respectively. As a result, his account was charged for the full price of the higher-memory devices chosen, and the promotional credits did not award. Based on our review, we were unable to identify any billing error associated with Mr***’s Sprint account. However, as a courtesy due to any miscommunication that may have been provided to the ***s, we applied credits totaling $to Mr***’s account on May 31, 2017, to offset an amount equivalent to four months’ of the $equipment promotional amount and the $automatic payment discount, plus applicable taxes and surcharges, plus late fees incurred. Additionally, we advised the ***s that we will comply with their request that we accept the return of their devices in exchange for our offsetting the remaining lease cancellation and purchase charges associated with those devices. Further, although we cannot obtain and return their previously-surrendered equipment to them, we agreed to provide like devices comparable to those they provided to us. At that time, Mr*** agreed to contact us upon his return from vacation to advise us of his decision and to get more details regarding the final resolution. Our offer remains available to Mr*** for days from the date of that response; however, until Ms***’s rebuttal, we have not yet received any response from him. We again regret the circumstances that led Mrand Ms*** to terminate their services with us, as well as any delay in bringing this matter to closure. As a demonstration of our commitment to excellence, we will extend the expiration of our offer noted above for another days from the date of this response. We look forward to hearing from the ***s. We appreciate having the opportunity to address Mrand Ms***’s remaining Sprint account concerns, and we trust that our actions noted above have restored their faith in our company. If we can be of further assistance with this matter, or if the ***s would like to discuss their outstanding issues in further detail, they can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, ext***. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central TimeSincerely, *** *** *Executive Services Analyst

March 17,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, Complaint of *** ***
Sprint Account XXXXX***, *** ***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Mr*** ***, filed on behalf of Ms*** ***, the Sprint account holderWe appreciate your bringing our customers’ concerns to our attention
In his inquiry, Mr*** expressed his dissatisfaction with the level of customer service received from our representatives as well as the length of time taken during attempts to address his and Ms***’s marketing and billing concernsMr*** stated that they purchased four iPhone 6s devices, and were advised that two of those devices would be free with the Buy One Get One Free (BOGO) promotional offer; however, the charges are higher than they expected and the credits are not reflected on Ms***’s invoicesTo resolve this issue, Mr*** requested that we update Ms***’s account to offset the monthly charge for two of their devices going forward and apply credit to her account to offset the disputed charges that are reflected on her invoices
We appreciate Mr***’s taking time to provide details regarding his and Ms***’s experiences with our Telesales and Customer Care representativesPlease be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff for further review
We regret any misunderstanding that may have occurred related to Mr***’s Sprint equipment billing concerns and the length of time to resolve this matterAfter reviewing our records, we determined that the referenced BOGO promotion is valid, but is not compatible with the rate plan that he and Ms*** acceptedAlthough the charges are valid, our records reflect that Mr***’s concerns were fully addressed on March 9, 2017, during his interaction with representatives of our Customer Care departmentIn an effort to mutually resolve this matter, credits totaling $1,were offered as a one-time courtesy, in lieu of the monthly credits, which he accepted
During our March 9, 2017, conversation with the account holder, Ms***, she granted permission for us to speak with Mr*** on her behalfWe spoke with Mr*** *** on March 10, 2017, and provided the above-referenced informationHe confirmed that he accepted the offer, and we agreed to follow up with him on March 13, 2017, after the credits were appliedUnfortunately, our attempts to follow up with Mr*** on March 13, 2017, and today were unsuccessfulHowever, the agreed-upon credits were applied on March 13, 2017, and will be reflected on Ms***’s next invoice
We are pleased to inform you that Mr*** accepted the resolution offer and is satisfied with the actions takenIf we can be of further assistance regarding these matters, he or Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the following exception:The statement that they did not know of any errors regarding the AmEx card is as I spoke with Chanda about it regarding the sale of my Verizon phone and a balance adjustment to the amount on the card to negate a penalty for not returning the phone to Sprint I am still willing to accept the said response as full settlement to the account, expecting a $plus credit refund as no further charges against my account should occur if everything is closed as they promised in July
Regards,
*** ***

September 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above referenced inquiry. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Ms*** stated that in August 2016, she contacted Sprint and made a payment arrangement to pay $on August 31, 2016. She stated that on August 30, 2016, she made a payment of $via telephoneShe stated that on August 31, 2016, her debit card was charged $153.97. She stated that as a result of us charging her debit card, she incurred three NSF fees from her bank totaling $82.50. She stated that she contacted us on September 1, 2016, and was advised that she would be refunded the $and would also be reimbursed the $for NSF fees that she had incurred and was advised to fax verification of the fees. She stated that on September 2, 2016, her bank sent a letter on her behalf that detailed the fees that she had incurred and faxed the letter to the fax number that she was provided. She stated that on September 9, 2016, she received a refund on her credit card for $153.57, however, she did not receive the $NSF fees. She stated that she contacted our Customer Care department multiple times and was dissatisfied with the level of service she received. She is requesting to be reimbursed $for the NSF fees Our records reflect that a credit in the amount of $for the NSF fees was applied to Ms***’s account on September 14, We spoke to Ms*** on September 15, 2016, and she confirmed the issue has been resolved to her satisfaction. We appreciate Ms***’s feedback regarding her interactions with our Customer Care department and the details of her experience will be forwarded to the appropriate managerial staff empowered to make changes in this area We regret any inconvenience this matter may have caused. If we can be of further assistance with this concern, Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-fee at ###-###-####, extension ***. I am available Monday through Friday between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

May 5, Kansas City Revdex.com Ward Parkway Kansas City, MO *** Re: Revdex.com File #***, *** *** Sprint Account: XXXXX*** Sprint Case #*** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on April 25, We appreciate your assistance in bringing our customer’s concern to our attention Ms***’s follfiling expressed her dissatisfaction with the previous response provided and the inability to participate in Sprint’s Contract Buyout promotional offer. As a result, she has cancelled her account and additional charges were assessed to her accountTherefore, Ms*** requested that Sprint review these matters and adjust her account accordingly Sprint has reviewed Ms***’s complaint. As stated in our initial response, we contacted Ms*** on March 31, 2017, to further discuss her concerns. During that conversation, we advised Ms*** that we would investigate her concerns and follwith her accordingly According to our records, Ms*** established services with Sprint on March 3, 2017. At that time, she portphone lines ending in *** and ***, and activated two devices via Sprint’s Leasing program. Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease We regret any possible misunderstanding that may have occurred related to the terms of our Contract Buyout Promotional offerAs stated in the Terms and Conditions of the Contract Buyout promotion, potential Sprint customers are required to potheir active wireless number(s) from ***, *** or ***Porting customers are required to upload their previous provider’s invoice with the Early Termination Fee(s) and/or Accelerated Device charges assessed to our website to register for the Buyout creditAdditionally, the customer must tutheir old cellular provider’s device to SprintOnce approved, expectation regarding the delivery of the Contract Buyout Reward Cards is to weeksSprint does not pay the previous provider directly for the Early Termination Fee(s) and/or Accelerated Device chargesAdditional information regarding the aforementioned promotion can be provided by our Sprint stores, retail third-party partners, our Customer Care department or located at our website at www.sprint.com/jointoday Our records indicate that Ms***’s devices and the final billing statement from her previous wireless service provider was not turnto Sprint in a timely mannerAs a result, her account does not qualify for Sprint’s Contract Buyout promotional offer at this time Further research on Ms***’s account indicate that phone lines ending in *** and *** ported-out to another wireless service provider on April 22, 2017, prior to fulfilling the terms of the respective Lease AgreementsAs a result, her account was assessed Lease cancellation and Lease Device Purchase charges, which will be reflected on the May billing statement. Based upon our review, we are unable to identify any billing errors. As such, Sprint considers these charges to be valid To provide closure for this matter, we have agreed to allow Ms*** to return the undamaged devices to Sprint’s Returns warehouse in exchange for the waiver of the aforementioned charges. In addition, we have mailed a return kit to the billing address on file to facilitate the return of the devices in question. Upon receipt of the devices, the aforementioned charges will be adjusted accordinglyPlease note that we ask Ms*** to allow 10-days for completion of this process after the devices are received at our Returns warehouseIn addition, we have agreed to apply a credit of $to her account on May 4, 2017, to offset the monthly recurring charges indicated on the April billing statement. Please note this adjustment will appear on the May billing statement Since our initial conversation, we have followwith Ms*** on May 4, 2017, and relayed the aforementioned information and resolution to her. Ms*** expressed her satisfaction with the resolution provided and will await the May billing statement prior to accepting our proposed resolutionAs such, we encourage Ms*** to contact the undersigned directly at the phone number noted below upon receipt of her May billing statement We appreciate Ms*** taking time to provide details of her experience with Sprint. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms*** may have experienced while attempting to resolve this matterIf we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine *** Catherine *** Executive & Regulatory Services Analyst

June 16, To Whom It May Concern: Sprint is in receipt of the above referenced inquiry. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr*** stated at the point of sale,
he was advised that his Early Termination Fees from his previous carrier was $for each of his two lines of service. He stated he was advised that he we would buy out his agreements with his previous carriers and he would receive *** *** Cards totaling $834.56. He stated that he received an email from Sprint stating that he would be receiving two *** cards in the amount of $each and his final bill with his previous carrier is $834.56, which is the amount he was expecting to receiveHe stated that he contacted the store representative and was unable to get an explanation as to why he was not getting the amount that he stated he was originally told he would receive. In addition, he stated that the store representative advised that he received two months free Sprint service, however, this did not occurHe is requesting to receive $in the form of a *** card as he was advised that he would. Sprint has partnered with a number of third-party retailers to distribute our products and services. We are grateful for their assistance in promoting our services. Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers. We regret any misinformation you may have received regarding our current promotions and appreciate your feedback regarding this issue. The details of your experience will be forwarded to the appropriate managerial staff empowered to make changes in this area. As stated in our Terms and Conditions of the Switch to Sprint promotion, we will cover the fees for switching to Sprint up to $per line, via an *** *** *** Card (less travalue provided) after online registration and new phone activation. Details are available at www.sprint.com/joinsprint. Subsequently, customers are responsible for payment to their previous provider. Our records reflect that the difference between the cancellation fees with his previous carrier and the phone travalue is $for each of his two linesOur records further show that two *** cards have been processed in the amount of $each and Mr*** should receive them this week. Additionally, on June 9, 2016, we offered and Mr*** accepted a waiver of the Lease Cancellation Fees for his two lines of service, with the return of the undamaged devices associated to his lease agreements with Sprint. In addition, Mr***’s account is set to cancel at the end of his billing cycle on June 29, We spoke to Mr*** on June 14, 2016, at that time he informed us that he has ported-out to another providerHe also stated that he shipped back both of his Sprint leased devices on June 13, 2016. Upon receipt of those undamaged devices, we informed him that we will cancel the lease agreement associated to each of those devices and waive the cancellation fees associated to those agreements. Mr*** stated that he considers the issue resolved to his satisfactionWe regret any inconvenience these matters may have caused. If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time. Sincerely, *** *Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Igor ***