Sprint Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
We are going in circles and not going to come to an agreement Sprint feels I do not deserve the referral and I feel I do I will not be satisfied unless I am paid the full referral bonus and Sprint has made it clear they will not How can this be closed with a neutral resolution?
Regards,
*** ***

September 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Dustin JA*** Sprint Account xxxxx8054, Arlene A*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrDustin JA*** file on behalf of Sprint account holder MsArlene A***. We appreciate your assistance in bringing our customers’ concerns to our attention. In MrA***’s inquiry, he expressed his dissatisfaction with the length of time taken to upgrade his device associated with one of the lines of service on MsA***’s Sprint account and with charges assessed to his bank card during his attemptsMrA*** also described unfavorable customer experiences while attempting to address those concerns We regret any possible misunderstanding that may have occurred related to MrA***’s equipment upgrade request and MsA***’s Sprint account billing. However, based on the nature of MrA***’s inquiry, it will be necessary for us to speak with the account holder, MsA***, directly in order to validate her account security information and obtain her authorization for us to work with MrA*** on her behalf. Unfortunately, our attempts to contact MsA*** via telephone and e-mail on September 21, 22, and 28, 2017, to discuss MrA***’s reported concerns in detail were unsuccessful. We also sent a letter to MsA*** at her address of record on September 22, 2017, acknowledging our receipt of MrA***’s inquiry and inviting her to contact us for assistance. To date, although MrA*** has contacted us on multiple occasions, we have not yet received a response from MsA***. We regret any inconvenience these concerns may have caused the A***s. We believe that we can fully address MrA***’s reported concerns, and we look forward to having the opportunity to do so. As such, if these issues remain unresolved, we invite MsA*** to contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extension 6872. I am available Monday through Friday from 7:a.mto 3:p.mCentral Time Sincerely, Katherine DExecutive Services Analyst

October 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, Kevin *** *** Sprint Account XXXXX
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by MrKevin *** ***. We appreciate the opportunity to address his concerns. Based on the information provided in his inquiry, Mr*** advised he called our Customer Care Department to close his Sprint account on October 13, He advised that his account was not closed as requested, and he made another call to our Customer Care Department and was assured that his account was being closed at the end of the bill cycleTherefore, Mr*** is requesting that we credit the monthly charges assessed after October 13, Sprint advertises and provides services in monthly increments. If services are terminated before the end of the billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in the service plan. When Mr*** contacted our Customer Care department on October and 14, 2017, to cancel his service, the account was set to expire on the last day of the billing cycle, November 4, 2017. Although he elected not to utilize the service following his cancellation request, the service was available, and the full monthly service charge is valid. We regret that this may not have been explained to him; however, this information is provided in our Terms and Conditions of Services Although we were unable to identify a Sprint billing error, in an effort to amicably resolve this matter, we offered to follow up with Mr*** after his account is closed on November 4, 2017, and the final invoice generates. We extended an offer to prorate the monthly charges contingent upon the phones not being used after October 13, 2017. Mr*** accepted the offer and asked for a follow up email. Based on the information received from Mr***, he advised that he had an unfavorable experience while attempting to cancel the service on his account. We appreciate him taking time to provide details of his experience with our representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience that this matter may have caused Mr***. If he needs further assistance, he can contact me toll-free at 1-855-848-3280, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

December 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, Dennis AF* Sprint Account xxxxx*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the above-referenced complaint of Dennis AF* submitted on November 20, 2017. We appreciate your assistance in bringing our customers' concern to our attention. According to the information provided, MrF* stated that he encountered an unfavorable customer service experience while attempting to resolve his concerns. MrF* stated that he would like to extend the terms of his existing price plan; however, Sprint has denied his requestTherefore, MrF* requested that Sprint review this matter and provide him with an amicable resolution Sprint has reviewed MrF*’s complaint. In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing According to our records, MrF* established service with Sprint on November 26, 2015, by portiphone lines ending in 7015, 3306, 3677, and Subsequently, MrF* updated his price plan on the aforementioned phone lines to Sprint’s 50% off competitor 4GB plan on December 1, 2015, with a monthly base rate totaling $per month which includes unlimited talk and text. Please note effective November 20, 2015, customers porting in from select wireless carriers may be eligible to participate in the 50% off competitor plan. To participate in the 50% off competitor plan, qualified customers must poa new line of service to Sprint during the promotional period, with non-discounted equipmentThis special half-off competitor plan pricing includes unlimited talk & text, and Data shares across eligible phones and tablets through Sprint Mobile Hotspot service contributes to shared data allowance and on-network data overage $per gigabyte For more information about Sprint’s 50% competitor plan promotion, please visit www.sprint.com/halfprice. This offer is scheduled to expire on January 31, 2018, as noted on his monthly billing statements Based on our account review and the terms associated with his selected price plan, we must respectfully deny MrF*’s request to extend the terms of Sprint’s 50% off competitor plan. We spoke with MrF* on November 29, 2017, and relayed the aforementioned information. We also informed him that the aforementioned details are reflected on his monthly billing statements and were provided to him in the transaction summary when he activated his services with us. In an effort to resolve this matter, we offered to update his price plan on the aforementioned phone lines to Sprint’s Unlimited Freedom plan, which is the next available plan option for MrF*’s account; however, he declined to update his price plan and expressed his dissatisfaction with our positionIn addition, he no longer wished to further discuss this matter with usWhile we regret that MrF* may disagree with our position and proposed resolution, we are confident that his concerns were addressed to the best of our ability We appreciate MrF* taking time to provide details of his experience with SprintWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value MrF*’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused MrF*If we may be of further assistance with this matter, MrF* can contact me by calling our Executive and Regulatory Services Department toll-free at 1-844-282-extension ***. We are available Monday through Friday between 8:a.mand 5:p.m., Eastern Time Sincerely, /s/ Romualdo FRomualdo FExecutive Services Analyst

June 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customers’ concerns to our attention. In the information provided, Ms*** stated that she switched to Sprint and traded in her device via the contract buyout offer. However, the Sprint service was not to her satisfaction; therefore, she ported her number to another mobile carrier within the Sprint Satisfaction Guarantee period. Ms*** further stated that she was informed by one of our representatives that she would still receive the applicable reward card for switching to Sprint and turning in her device; however, she has not received the reward card. Ms*** indicated that she has had an unfavorable customer experience, and as a result of this matter, she is requesting Sprint to honor the reward card she was promised We regret any possible misunderstanding that may have occurred regarding this issue. We communicated with Ms*** on June and June 12, 2017, regarding her account concerns, and we informed her that a reward card has been processed. She should receive a reward card in the amount of $between June and June 18, 2017. We also provided her with the toll-free number to American Express to check the status of the reward card should it not arrive. Ms*** confirmed that she is satisfied with the resolution We regret Ms***’s decision to cancel her service and any inconvenience that this matter may have caused. Should there be any additional questions or concerns with this matter, we can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

March 24, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: File # ***, ***
*** Sprint Account # XXXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** ***. This complaint was submitted to Sprint on March 9, 2017. We appreciate your assistance in bringing our customer’s concerns to our attention Mr***’s filing expressed his dissatisfaction with the two-year Service Agreement associated with phone number ending in ***. According to Mr***, when he opted for the two-year Service Agreement, he was not aware that an update to an unlimited plan would result in a monthly $Subsidized Phone charge for that line of service. Mr*** requested that Sprint review this matter, amend the two-year Service Agreement, and place phone number ending in *** on a Sprint Lease Agreement Sprint has reviewed Mr***’s complaintWe spoke with Mr*** in March and advised him that we will accept the return of his iPhone 6s device in exchange for the waiver of the two-year Service Agreement. Mr*** is aware that the device must be returned in working condition and free of physical damage. In addition, on March 17, 2017, we reset his handset upgrade eligibility, enabling Mr*** to purchase a new device via Sprint’s Lease program. Upon receipt and processing of the returned device, the respective Service Agreement will be cancelled and adjusted accordingly. We ask that Mr*** allow up to days, after the device is received in our Returns warehouse to complete this process Mr*** expressed his satisfaction with the resolution provided. However, Mr*** must unlock the iPhone 6s device in order to send him a return kit to the address on file for his return of the iPhone 6s device. As of today, the iPhone 6s device has not been unlocked. We have made several unsuccessful follattempts to speak with Mr***. Upon unlocking the device, we urge Mr*** to contact the undersigned to allow us to send him a return kit to his address on file Should Mr*** require further assistance with this matter, we urge him to contact the undersigned directly at the phone number noted belowWe regret any inconvenience this matter may have caused Mr*** If Mr*** would like to further discuss this matter, Mr*** can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ *** L *** LExecutive & Regulatory Service

January 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention In his inquiry, Ms*** has requested clarification regarding Sprint’s unlocking policies regarding an Apple iPhone 6s device purchased and activated on Sprint's network. Mr*** has indicated that he would like the device unlocked Unlocking a device is a general term that refers to one or more types of device unlocking. MSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally). Unlocking a device will not necessarily make a device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network). Additional information about unlocking may be found at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing agreement, or Lease agreement has been fulfilled including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options. The associated account is in good standing. The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked. The device has been active on the Sprint Network, currently or in the past, for a minimum of days We confirmed that Mr***’s iPhone 6s device is eligible for SIM unlocking. Please note that the SIM unlock was transmitted to the device in question on January 5, We regret any inconvenience that this matter may have caused. If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-free at 1-888-282-8211, extension ***. I am available Monday through Friday, between 7:a.mand 4:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

June 1, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Account xxxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr*** stated that his bill was quoted at $monthly; however, at times he paid over $500. He stated that he requested a payment due date of the 25th of every month, however, his payments have been drafted at various dates. Mr*** stated that he has not received a Reward Card for his contract buyout promotional offer. As a result, he requested that his payment due date and monthly bill be corrected. He also requested the contract buyout promotion honored In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing. Upon activation of service, Mr*** was provided with a clear disclosure of his monthly recurring charges and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his electronic service agreements which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of his plan or other monthly charges on Sprint’s part during the activation of his current plan Further, as stated in our Switch to Sprint promotion, Sprint covers switching fees of up to $via a Visa gift card (less travalue provided at the point of sale) after online registration and new phone activation. Customers must complete a buyback of their current working phone in good condition, wait for their final bill and then register for Contract Buyout. Eligible switching fees include Early Termination or Equipment installment balance. Taxes, surcharges, service plan charges, usage charges and late payment fees are not included We made unsuccessful attempts to contact Mr*** by phone and email on May 22, and 24, and sent a letter to the address on file on May 24, 2017. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account. Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is correctly verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the accountIn accordance with that policy, we must first speak with Mr*** and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaint. We look forward to speaking with Mr*** and encourage him to contact us at his earliest convenience We regret any inconvenience this matter may have caused. If Mr*** would like to further discuss this matter, he can contact our office toll-free at ###-###-####. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’s complaint, she canceled her tablet line and added a new voice line of service to her account in April using an inactive device from another line. Ms*** advised that she wasn’t aware that she was required to return the inactive leased device associated with one of the lines she recently upgraded as she thought she could continue to pay the lease charge and use the device on a different line. However, Ms*** indicates that she was billed for the device and would like for Sprint to work with her on payment of the outstanding balance We regret any possible misunderstanding that may have occurred regarding the leased device in question. We contacted Ms*** and explained that when she upgraded the device on line ending ***, the current lease agreement was terminated for the iPhone device and a new lease was established for the iPhone device upgrade. In accordance with the terms of her lease agreement, the leased device must be turned in; otherwise, she is subject to the Purchase Price Option (PPO) for retaining the device. Ms*** expressed her understanding of that now, but is seeking arrangements for her outstanding balance. Although we were unable to identify a Sprint billing error, due to any possible misunderstanding that may have occurred in this matter, we extended her service until June 17, 2017, to allow her time to pay the $past due balance on her account. She currently remitted $on June 12, 2017, and the remaining $is due by June 17, 2017. Once the past due balance is paid, the current balance of $286.39, which include charges for the June 12, 2017, invoice is due by July 2, 2017. Ms*** confirmed satisfaction with the actions taken We appreciate Ms*** for being a valued Sprint customer. If she has any further questions, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Executive Services Analyst

December 29,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, *** ***
Sprint Account XXXXX***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of *** ***
submitted on December 16, We appreciate your assistance in bringing our customer’s concern to our attention
According to the information provided, Mr*** expressed his dissatisfaction with phone line ending in *** being assessed a $Subsidized Phone charge associated with his current price plan, after he purchased an iPhone Plus 32GB deviceMr*** requested that Sprint review this matter, remove the $Subsidized Phone Charge and adjust his account accordingly
Sprint has reviewed Mr***’s complaintOur records reflect that Mr*** purchased an iPhone Gray 16GB device at discounted pricing in exchange for a two-year Service Agreement on September 20, 2015, associated with phone number ending in ***Since phone number ending in *** was associated with a two-year Service Agreement, his account was assessed a $Subsidized Phone Charge per month as reflected on his monthly billing statementsPlease be advised that the price plan Mr*** selected stipulates that customers who opt to purchase devices at subsidized pricing with the acceptance of a two-year Service Agreement are assessed a $Subsidized Phone charge per line/month, pursuant to the terms associated with the selected price planPlease be advised that customers who purchase devices via our Monthly Installment or Lease options are not assessed this feeAdditional details regarding our rate plans and the associated Subsidized Phone Charges is available on our website, www.sprint.com/plansBased on our review, we are unable to identify any billing errors
Our records further indicate that Mr*** purchased an iPhone Plus 32GB device via Sprint’s Monthly Installment program on September 23, 2016, associated with phone number ending in ***Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed deviceThere are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay
Upon the completion of the device upgrade, Mr*** requested to perform an equipment swap between phone numbers ending in *** and *** on September 23, As a result, the iPhone Plus 32GB device was activated on phone number ending in ***; thereby, leaving the active Lease Agreement on phone number ending in ***Therefore, phone number ending in *** continued to be assessed the $Subsidized Phone charge per monthDue to the Installment Billing Agreement remaining active on phone number ending in ***, on December 23, 2016, we agreed to transfer the active Installment Billing Agreement to phone number ending in ***As such, the referenced phone number will no longer be assessed the $Subsidized Phone charge going forward
We spoke with Mr*** on December 23, 2016, to discuss his concerns and relayed the aforementioned information to himWhile we regret any miscommunication Mr*** may have received with regards to equipment charges assessed to his account, Sprint is unable to identify any errors on our partTo provide closure for this matter, Sprint agreed to apply a one-time courtesy adjustment of $to his account to offset the remaining Subsidized Phone charge associated with phone number ending in *** as reflected on Mr***’s November and December billing statements
Mr*** accepted our offer and confirmed he was satisfied with the resolution providedWe regret any inconvenience this matter may have caused Mr***
If we can be of further assistance, Mr*** can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time
Sincerely,
David H
Executive Services Analyst

May 17, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Ms*** stated that she accepted a promotional offer for a free tablet with a qualifying plan. She stated that she was informed that the monthly service charge would be $40, and the activation fee waived. Ms*** stated that she was charged $instead of $for the tablet. As a result, she is requesting to cancel service on the tablet, be allowed to return it and credit applied for cancellation charges and the $on her current bill. In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingEffective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease Based on our review, our records reflect that on April 7, Ms*** accepted offer for a free tablet after applying a monthly service credit. She agreed to a $monthly recurring charge; however, she requested to return the tablet and as a result of her cancellation request on May 3, 2017, the lease agreement was cancelled and automatically billed the remaining monthly lease payments due and the Purchase Option price in accordance with the Lease Agreement. Further, our records show that upon the return of the tablet to our warehouse, a credit was applied on her account toward the lease cancellation and purchase option price for the returned tabletAs a result, the account reflects a balance due of $148.76. We also confirmed that the activation fee was waived. On May 17, 2017, we made an unsuccessful attempt to follwith Ms*** in order to provide her the above information, however, we did not receive a response. We regret any inconvenience this matter may have caused. If Ms*** concerns remain unresolved, she can contact our office toll-free at ###-###-####. I am available Monday through Friday, from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

June 14, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account XXXXX*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** *** submitted on May 23, 2017. Ms*** also directly contacted our Customer Care group on May 22, 2017, regarding this matterWe appreciate your assistance in bringing our customers’ concerns to our attention In Ms***’s filing, she expresses her dissatisfaction with unauthorized charges being assessed to her financial institution. According to Ms***, she believes that Sprint processed orders using her financial institution’s account information, without her permission, resulting in charges totaling $1,being debited from her accountMs*** requested that Sprint investigate this matter and process a refund for the aforementioned amount to her account Sprint has reviewed Ms***’s complaintSprint’s Fraud Management group investigated this matter on May 5, 2017, and determined fraudulent activity was initiated by an end user on Ms***’s account According to our records, multiple orders were placed online via sprint.comAfterwards, We followed up with Ms*** on May and June 5, 2017, to discuss her concerns. Ms*** stated that she provided her financial information to an end user on her Sprint account, enabling the end user to upgrade their device. Afterwards, additional Sprint orders were placed for the aforementioned amount via sprint.com by an authorized user. Sprint advised Ms*** that she may want to contact her local authorities about this matter for further investigationMs*** acknowledged the information that was relayed to herWe regret any inconvenience this matter may have caused Ms*** If we can be of further assistance with this matter, Ms*** can contact me directly by calling our Executive Services & Regulatory department toll-free at ###-###-#### Ext ***. I am available Monday through Friday between a.mand p.m., Eastern Time. Sincerely, /s/ MrMonk MrMonk Executive Services Analyst

August 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***-Rebuttal, *** *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms*** *** filed on behalf of Sprint accountholder Mr*** ***. We appreciate your assistance in bringing our customers' concerns to our attention, and we regret the circumstances that led to Ms***’s contacting your agency once again. In her rebuttal, Ms*** stated her dissatisfaction with information included in our response to her previous filing, advising that her data roaming services are suspended after GB of usage although we have informed her that Mr***’s rate plan allots GB of data roaming. We regret any remaining misunderstanding that may exist related to Mrand Ms***’s data roaming usage and rate plan allotment. During our August 7, 2017, conversations with Ms***, we explained that Mr***’s current rate plan allows up to MB of data roaming per line per monthHowever, it is important to note that data roaming is available contingent upon multiple factors beyond the control of Sprint and cannot be guaranteed at any location at any time. We also confirmed that no data roaming charges were assessed to Mr***’s Sprint account during his past six billing cycles. Ms*** indicated her understanding of the information provided. We regret any inconvenience this matter may have caused the ***s. If we can be of further assistance with this issue, Mror Ms*** can contact me directly by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland (Bud) JExecutive Services Analyst

Re: Revdex.com Case # ***, Muriel *** Sprint Account # XXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of
the above-referenced inquiry of Muriel *** submitted on August 18, 2017. We appreciate your assistance in bringing our customer’s concern to our attention. We are pleased to inform you that we have addressed Ms***’s concern According to the information provided, Ms*** expressed her dissatisfaction with her billing address being changed without her consent. Ms*** requested that Sprint review this matter and asked that appropriate action be taken Sprint has reviewed Ms***’s complaintOur records indicate that Ms***’s billing address was changed on August 2, via Sprint.com on-line services. Our records further indicate that Ms*** corrected her billing address on August 11, In addition, she updated her security pin and question/answer. We spoke with Ms*** on August 24, 2017, and relayed the above information. During that call, Ms*** confirmed that her issue was previously addressed. However, we assisted Ms*** with revoking unwanted usernames associated with her Sprint account. Furthermore, we engaged our Fraud Management group to review her account to ensure no fraudulent activity occurred. Our Fraud Management group confirmed no fraudulent activity has transpired on Ms***’s account. Ms*** expressed her satisfaction with the resolution provided. We regret any inconvenience Ms*** may have experienced regarding this matterIf Ms*** has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-#### ext***, Monday through Friday, between a.mand p.m., Central Time. Sincerely, /s/ Terrance *** Terrance *** Executive & Regulatory Services

July 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Account xxxxx*** Case *** To Whom It May Concern:
The above-referenced inquiry of Mr*** *** has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr*** described unfavorable customer experiences during his recent attempts to upgrade a device on his existing line of Sprint service, advising that he was unable to do so using our online tool or via our telesales channel and that our telesales representatives provided incorrect price quotes for the desired device. He requested that we provide the requested device at the price point presented on our website We regret any difficulty Mr*** may have experienced during her referenced equipment upgrade attempts. We spoke with Mr*** on July 18, 2017, and thanked him for his candid feedback related to his experience with our website, telesales, and his entire equipment order process. We also verified with him that he successfully completed an online order for the requested device at the correct price point We also thanked Mr*** for taking time to provide details of his experiences with our Customer Care and telesales representatives. We advised that we are continually striving to improve the quality of service provided to our customers. We also assured Mr*** that we value customer feedback and will utilize this input to improve our training and processes. Mr*** indicated his satisfaction with our response We regret any inconvenience these matters may have caused. If we can be of further assistance with these concerns, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

June 16, 2017 Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx***, *** ***
Sprint Case *** To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms*** ***, submitted on behalf of the account holder, *** ***, to our attention. We regret any inconvenience she may have experienced in regard to this matter. According to the information provided in the complaint, Ms*** indicates that she needed to cancel a payment arrangement on her account because of a fraudulent concern regarding her associated debit card. She indicates that subsequent to her cancelling her account payment arrangement, she remitted a $partial payment to offset the account balance. She states that she later remitted a $payment at a Sprint store. She also indicates that she later remitted another payment of $payment and states that she then qualified for a payment extension in order to have her account service restored. She states that a $payment was processed on her account and she later received a refund of $to offset a portion that payment. She indicates that she has remitted over $in payments and her service remains suspended. She requests that her service be restored and that she receive an account credit for this matter. During our discussion with Ms*** on May 15, 2017, she stated that our Customer Care representative previously resolved her concern to her satisfaction. According to our review of the account records, as a demonstration of our commitment to excellence and in view of any possible misunderstanding in regard to this matter, our Customer Care representative applied a $goodwill credit to offset valid service charges assessed on the account. We also confir*** that the above-referenced credit restored the service on the account in accordance with her request Should Ms*** need further assistance, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday, from 7:a.mto 3:p.m., Central Time. Sincerely, Patricia S. Executive Services Analyst

April 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention Based on the information received from Mr***, he states that he has had an unfavorable customer experience while attempting to address receiving inadequate service on his Sprint device while on networkHe states that he constantly drops calls and has only one bar of service no matter where he isMr*** is requesting to cancel his service, return the equipment, and have the Early Termination Fees (ETF) associated with lines ending in ***, ***, and *** waived Our office made several attempts to reach Mr*** via phone and e-mail asking him to contact our office to discuss his concerns. Additionally, we mailed a letter to his address on file on April 24, 2017, advising him of our receipt of his complaint and our desire to speak with him to address his concerns Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. If the PIN cannot be provided, other specific identifiers may be required to discuss the account information or to implement the changes being requested. Therefore, Mr*** can contact us at the number provided below at his earliest convenience to complete the authentication of his account so that we can address his concerns. We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya *** Executive Analyst

June 9, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in
receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed her dissatisfaction with the level of Sprint network service available in the area where her son goes to college and needs Sprint services and with the length of time taken for us to remedy that matter or to apply promised service credits to her account. She also described unfavorable customer experiences during her attempts to address those matters. Ms*** requested that we provide credits of at least to her account due to the network issue existing for over days without improvement. We regret that our network in Ms***’s son’s areas may have fallen below his wireless communication needs or expectations. As outlined in our Terms and Conditions of Service, we cannot guarantee coverage in any location at all times, and the level of network coverage and data speeds can be affected by various factors within or outside our control. Our technical teams are continually monitoring our network and strive to reduce any negative impact to our customers. While we further regret any difficulty Ms***’s son may have experienced with his service recently, we confirmed that the network in his area is currently functioning within parameters. During our conversation with Ms*** on June 6, 2017, we explained the information noted above. She stated that her son’s coverage issue is now resolved, but she reiterated her dissatisfaction with the length of time taken to address that concern and with the $data service credit offered, but not applied, while the matter existed. We thanked Ms*** for her candid feedback and, as a demonstration to our commitment to excellence; we offered a $service credit to offset one-half of her May monthly charges and a portion of her June monthly service charge, explaining that the credit will only apply toward services and not her equipment installment billing payment. Ms*** accepted our offer, and we credited her account as agreed, leaving her account with a remaining balance of $103.98. We appreciate Ms***’s taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the level of service provided to our customers. Please be assured that we value customer feedback and will forward this information to the appropriate managerial teams for further review. We regret any inconvenience these issues may have caused Ms*** or her son. If we can be of further assistance regarding these matters, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

June 16, Revdex.com
Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint is in receipt of the inquiry of Ms*** *** regarding his Sprint account. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Ms*** states that she cancelled her account in May 2017, and she has called in several times to obtain a copy of her final bill to turn into her present carrierShe further states that she has still not received her final billAs a result, Ms*** is requesting a copy of her final bill or for Sprint to waive the charges for cancelling her account We spoke with Ms*** on June 10, 2017, and reviewed her accountWe were able to confirm that her current billing statement does show the Lease Cancellation charges and Lease Purchase options charges for cancelling her two lines of serviceAdditionally, we have sent a copy of Ms***’s current billing statement to her current billing address on file, and she should receive the bill by June 14, Ms *** states that these actions have resolved her concerns We regret any inconvenience that Ms*** may have experienced as a result of this issue. If I may be of further assistance with this matter, Ms*** can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***-Rebuttal, *** ***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced follinquiry of Mr*** *** regarding Sprint account XXXXX***We appreciate your bringing our customers’ concerns to our attention and regret the circumstances that led to Mr***’s contacting your office once again
In his rebuttal, Mr*** stated that his concerns related to our reimbursing him for charges assessed by his previous wireless provider when he ported his telephone numbers to Sprint and negative information reflected on his credit report as a result of that issue have not yet been resolvedHe also advised that his attempts to contact us to discuss those outstanding matters have been unsuccessful
We regret any difficulty Mr*** may have experienced while attempting to contact our department for assistance, as well as any possible misunderstanding that may have occurred related to his remaining billing issuesAs we explained to during our December 21, 2015, conversation with Mr***, we needed a copy of his final invoice from his previous wireless provider reflecting the referenced Early Termination Fees that were assessed when he ported his telephone numbers to SprintWe offered to apply credits to his Sprint account to offset an amount equivalent to those charges in lieu of processing the promotional prepaid cards since the promotion expired days from his originally activating service with us on December 31, 2014, and his Sprint account no longer being activeHowever, he expressed dissatisfaction with our previous resolution offer and requested that we also process prepaid cards for the amount of the Early Termination Fees
During our January 13, 2016, follconversation with Mr***, we reiterated our previous offerHowever, due to his continued dissatisfaction with that offer, we agreed to process a $refund check in lieu of processing prepaid cardsMr*** accepted that offer, and we applied credits totaling $1,to his Sprint account to offset the entire remaining balance due and processed the refund of $as agreedMr*** should receive his refund check within two to three weeks
In addition, we contacted the third-party collections agency assigned to Mr***’s Sprint account and requested that further collection efforts on the account be discontinuedThey will then update the credit bureaus to remove any negative reporting regarding this issueMr*** should please allow up to days for completion of this process
We are pleased to inform you that Mr*** is satisfied with our resolutionIf we can be of further assistance regarding these matters, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 5:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst