Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me `1q Regards, [redacted]

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] Sprint account XXXXX*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with her unfavorable customer experience while attempting to resolve an issue with promotional pricing Ms [redacted] stated that she visited her local Sprint store in an attempt to take advantage of a promotion being extended to new customers for five lines of service for $per month with free international calling/text/data to Mexico She noted that she is being billed more than the quoted amountMs [redacted] stated that she understood that the promotion was for new customers She stated that she was advised that she could be placed on the plan and ported three additional lines to Sprint as a result of the promotion Ms [redacted] stated that she is being told that she did not qualify for the promotion and Sprint will not honor the offer She requested that she be refunded all costs to switch to Sprint and compensation for time and inconvenience In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Upon activation of service, Ms [redacted] was provided with a clear disclosure of her monthly recurring charges/equipment purchase, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her electronic service agreement which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her current plan We spoke to Ms [redacted] on July 20, 2017, and explained the information outlined above Ms [redacted] confirmed that she was aware that the promotional offer was for new customers only She also confirmed that on July 7, 2017, she was engaged by a member of our escalations team and her service plan was changed in effort to assist with the cost difference Because Ms [redacted] did not qualify for the promotion referenced above, we respectfully decline her request for a refund or provide compensation for her time and inconvenience However, we have agreed to monitor her account through the next bill cycle date to confirm the changes and pricing on her Sprint account Ms [redacted] has agreed to a follow up on her next bill cycle date We regret any inconvenience this matter may have caused If we may be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana [redacted] Executive Services Analyst

April 18, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] R*** Sprint Case— [redacted] Dear Mr***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] R*** We appreciate your assistance in bringing our customers’ concerns to our attention In Mr***’s complaint, he stated that he attempted to upgrade his devices to the iPhone However, Mr [redacted] stated that he was advised that he would need to pay off the remaining lease charges prior to being eligible to upgrade In August 2015, we started our iPhone Forever program which allows upgrades to the latest iPhone devices after consecutive lease payments Our Sprint Lease program is an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease We regret any misunderstanding that may have occurred regarding our iPhone Forever program Although Mr [redacted] has only made lease payments, as a one-time courtesy, we reset Mr***’s upgrade eligibility for two of his lines of service Mr [redacted] has been advised that going forward, he will only be eligible for upgrade after a minimum of consecutive lease payments per line If Mr [redacted] has any further questions regarding this matter, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

December 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on December 12, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she cancelled her account within Sprint’s 30-day Satisfaction Guarantee return period due to the incorrect device being ordered Ms [redacted] stated that she remitted a payment of $to establish service with Sprint, and she has requested a refund In addition, Ms [redacted] received a collections call to collect on a debt associated with her Sprint account Therefore, Ms [redacted] has requested that Sprint review this matter, provide her with a refund of $70.20, and remove any negative reporting from the credit bureaus Sprint has reviewed Ms [redacted] ’s complaint We spoke with Ms [redacted] on November 29, 2016, at which time we addressed her account concerns During that call, we informed her that Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 30-day Sprint Satisfaction Guarantee (SSG) return policyPlease note for a limited time, on any new line of service activated on or after March 25, 2016, Sprint is offering a Day Satisfaction Guarantee on returnsCustomers can utilize Sprint service without being liable for service and device chargesThe Sprint 30-Day Satisfaction Guarantee promotional period covers reimbursement for device purchase price or down payment, Activation Fees, eligible monthly and one-time charges incurred, and all eligible associated taxes and fees, when the device is returnedFurthermore, restocking fees are not applicableThis policy may not reflect the additional return policies of our authorized third-party dealers or retailers According to our records, on November 19, 2016, Ms [redacted] contacted our Telesales group in order to establish service with Sprint In addition, Mr [redacted] purchased two iPhone 6s devices via Sprint’s Monthly Installment program Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased For additional information and eligibility requirements customers can visit www.sprint.com/easypay We confirmed that Ms [redacted] was not able to activate service with Sprint Our records reflect that on December 1, 2016, Sprint received the iPhone 6s device at Sprint’s Returns warehouseFurthermore, on December 2, 2016, Sprint provided Ms [redacted] with a refund of $70.20, which was applied to her credit card on file We followwith Ms [redacted] on December 21, 2016, and relayed the aforementioned information and resolution to her In an effort to amicably resolve her concern, Sprint agreed to apply a one-time courtesy adjustment of $to her account to offset the remaining balance reflected on the account As of December 23, 2016, Ms [redacted] ’s account reflects a zero balance Ms [redacted] has expressed her satisfaction in Sprint’s effort to resolve her concern We appreciate Ms [redacted] taking the time to provide the details of her experience with our Customer Care group and regret any possible misunderstanding that may have transpired We are continually striving to improve the quality of service provided to our customers We apologize for any inconvenience this matter may have caused Ms [redacted] If I can be of further assistance, Ms [redacted] may contact me directly by calling our Executive and Regulatory Services Department toll-free at ###-###-####, Monday through Friday, between a.mand p.m., Eastern Time Sincerely, /s/ Romualdo FRomualdo FExecutive Services Analyst

..August 26, Consumer Specialist Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: This is in response to the letter received by our organization on August 4, regarding Ms [redacted] We would like to thank you for the opportunity to respondWe at Sprint do see customer satisfaction as our priority and therefore regard every issue as critical and important Ms [redacted] ’s filing expressed her dissatisfaction with the Lease Agreement associated with phone line ending in ***Ms [redacted] requested that Sprint review this matter and apply an adjustment to her account Sprint has reviewed Ms [redacted] ’s complaintAccording to our records, on July 2, 2015, phone line ending in [redacted] was upgraded via Sprint’s Leasing programEffective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives new and existing customers the flexibility to lease select smartphones and tablets for a lower monthly cost versus purchasing the deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit [redacted] Upon the completion of the device upgrade, an equipment swap was performed between phone lines ending in [redacted] and ***As a result, the leased device was activated on phone line ending in ***Furthermore, on September 22, 2015, a change of ownership was completed for phone line ending in ***As such, this phone line was transferred to a new Sprint accountHowever, due to an inadvertent error, the Lease Agreement associated with phone line ending in [redacted] was not transferred to phone line ending in [redacted] prior to the completion of the change of ownership We spoke with Ms [redacted] on August 24, 2016, and we offered Ms [redacted] the option of returning the device associated with phone line ending [redacted] to our Returns warehouseUpon the confirmation of the device return, we will cancel the Lease agreement and adjust the future Lease cancellation chargesFurthermore, we agreed reset the handset eligibility on phone line ending in ***, which would allow the authorized user to purchase a new device via Sprint Lease or Monthly Installment optionsMs [redacted] accepted our offerPlease note that Ms [redacted] is aware that this offer is valid for days from the date of this responseWe apologize for any inconvenience this may have caused Ms [redacted] If Ms [redacted] has any questions concerning the issues discussed herein, please do not hesitate to contact me toll-free at ###-###-####I am available Monday through Friday between the hours of a.mand p.m., Eastern Time Sincerely, [redacted] S Executive Services Analyst

May 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his inability to receive the $Loyalty Service Credit, which was offered to him upon upgrading a device on his accountHowever, Mr [redacted] was informed that his Loyalty Service Credit would not be applied to his accountAs a result, Mr [redacted] requested that review this matter and apply the $Loyalty Service Credit to his account accordingly In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information As stated in our prior Lease Promotion Loyalty Credit, customer must have a device with an active lease agreement on a qualified legacy plan on a month Lease agreement Sprint has reviewed Mr [redacted] ’ complaint According to our records, on April 27, 2017, Mr [redacted] upgraded the device associated with phone line ending in [redacted] by purchasing an HTC device via Sprint’s Monthly Installment Billing programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Based on the terms of the $Loyalty Service Credit, qualifying customers who upgrade their devices via Sprint’s Leasing program are eligible to receive the $Loyalty Service Credit, which would be awarded to the account within two billing cycles Regrettably, Mr [redacted] was ineligible to receive the referenced credit since he participated in Sprint’s Monthly Installment Billing program We spoke with Mr [redacted] on May 11, 2017, and relayed the aforementioned information In an effort to amicably resolve Mr [redacted] ’ account concerns, Sprint has agreed to apply a $monthly credit for the next month on his account In addition, Sprint applied a $adjustment to offset a portion of the monthly recurring charges This adjustment will appear on the June billing statement Mr [redacted] accepted the offer and is satisfied with the resolution provided to him We regret any inconvenience this matter may have caused Mr [redacted] If Mr [redacted] has any additional concerns related to this issue, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, Romualdo F Executive Services Analyst

November 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she returned a device to Sprint after being mailed a return kit, but was billed for the returned device due to the package being lost in transitShe is requesting a credit for the returned device After a review of Ms***’s account, we verified that there was an issue with the package in transit and that Ms [redacted] did attempt to return the device per the program requirementsBased on this, we have provided a one-time credit of $to Ms***’s account to offset the billed device chargeShe verified satisfaction with the resolutionWe regret any inconvenience that these matters may have caused If I can be of further assistance with this matter, Ms [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central TimeSincerely, John CExecutive Services Analyst

December 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] *** submitted on November 30, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with charges reflected on his September 10, billing statement, after he has established services with SprintMr [redacted] specifically cited his dissatisfaction with Lease cancellation charges reflected on his September 10, billing statement, when he claims to have paid off the Lease Agreements associated with phone numbers ending in [redacted] and [redacted] in August, Mr [redacted] requested that Sprint review this matter, and provide him with a refund Sprint has reviewed Mr***’s complaintOur records reflect that Mr [redacted] contacted our Customer Care group on August 17, with regards to his Lease Agreement associated with phone number ending in ***; additionally, he contacted Sprint Customer Care on August 25, 2016, regarding the Lease Agreement associated with his phone number ending in ***In response to his concerns, Sprint confirmed that Mr [redacted] remitted a payment of $on August 17, 2016, with the intent to pay off his Lease Agreement associated with phone number ending in [redacted] prior to the fulfillment dateFurthermore, Mr [redacted] remitted a payment of $on August 25, 2016, with the intent to pay off his Lease Agreement associated with phone number ending in [redacted] prior the fulfillment dateHowever, Mr***’s September 10, 2016, billing statement reflects charges assessed for the above referenced Lease Agreement’s cancellation charges totaling $as reflected on his September billing statement We spoke with Mr [redacted] on December 5, 2016, to discuss his concern in detail and relayed the aforementioned information to himDuring our conversation, we advised Mr [redacted] that after completing our review of his account, and in order to provide an amicable resolution and closure for this matter Sprint has applied an adjustment of to his account to offset the charges reflected on his September 10, billing statementMr [redacted] expressed his gratitude and confirmed that he was satisfied with the resolution provided We apologize for any inconvenience this matter may have caused Mr***If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, David H Executive Services Analyst

Sprint is in receipt of the inquiry of Ms [redacted] regarding her Sprint accountWe appreciate your assistance in bringing our customer’s concern to our attentionAccording to the information provided, Ms [redacted] is dissatisfied with the level of customer service she received after reporting that she accidentally processed a duplicate payment on her Sprint accountShe also expressed her dissatisfaction with the service interruptions and fees assessed due to the delay in the resolution of this matter We are pleased to advise you that we spoke with Ms [redacted] on July 29, 2015, and confirmed that her duplicate payment concerns were already resolved; however, she stated she was still disputing not receiving credits for all for the fees that were assessed to her account over the course of resolving this issueWe advised her that we appreciate her providing the details of her customer service experience and we regret any inconvenience that this matter may have causedWe are continually striving to improve the quality of service we provide and we will use her input to improve our services Upon our review, we confirmed that adjustments totaling $have already been applied to her account in resolution of her duplicate payment issueAs full resolution of her concerns, we complied with her request to remove the remaining disputed charges of $to offset the late fee and dishonored payment fee reflected on her July invoiceMs [redacted] stated she is satisfied with this resolution If you or Ms [redacted] should have any questions regarding these matters, I can be reached by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-#### or directly at ###-###-####I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara C Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Hi ***This case has to do with issues concerning incorrect billing by sprint.I resolved the case with Beatrice from sprint, asked her to send me a final billOn the phone she gave me a figure of my final bill and when I received it via mail the figure was substantially higher to the tune of $To top it off sprint attempted to debit my checking account without my authorization, some nerve.My final service terminated approximately days into the monthI signed up with [redacted] on that day who will be responsible for the balance due on the phones.Please reopen my dispute with sprint as I am finding it hard to deal with them at this point as they continually lie to meThis was not the first time as you will see when reviewing the case Regards, [redacted]

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the supplemental inquiry filed by Ms [redacted] in response to our May 2, 2017, response to her original inquiry We appreciate your assistance in again bringing our customers’ concern to our attention According to the information received, Ms [redacted] rejected our response and stated due to not receiving an itemized copy of her final Sprint invoice and not being able to view the information online, the unpaid balance owed on her Sprint account has been reported on her credit report She stated that she recently submitted the information to her new wireless service provider for them to pay the final Sprint balance; however, she is requesting to have the negative reporting removed from her credit report During our follconversation with Ms [redacted] on June 9, 2017, we explained that as outlined in our Terms and Conditions of Services, payment is due in full as stated on our customers’ bill We realize that situations may arise that prevent customers from making the required payment by the due date and our Consumer Finance department can assist with payment arrangements, if available However, not all payment arrangement requests can be honored We advised Ms [redacted] that since no payment has been received for the balance reflected as owed on her account for the cancellation charges, plus applicable taxes and surcharges reflected on her December through April invoices, we sustain that the reporting is correct We advised Ms [redacted] that she can contact GC Services at ###-###-#### to discuss payment options We appreciate Ms [redacted] for taking the time to provide us with her feedback regarding her experience with our Customer Care representatives We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret the circumstances that led to her decision to cancel her services If I can be of further assistance with this matter, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

May 15, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] J [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] J [redacted] , submitted on April 10, We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Ms [redacted] ’s complaint, she states that she never received a return kit for the leased iPhone 6s that was associated with line ending in ***Ms [redacted] is requesting that a return kit be sent out for the equipment and the End of Lease equipment cost be removed for the deviceWe spoke with Ms [redacted] on April 28, 2017, regarding her concernsAs requested, we mailed out a return kit for the iPhone 6s device that was associated with line ending in ***Once received in the warehouse, our office will waive the End of Lease equipment cost in the amount of $Ms [redacted] understood the information provided If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely, LaToya [redacted] Executive Services Analyst

Sprint is in receipt of the above-mentioned complaint of Ms [redacted] This inquiry was received by Sprint on July 16, 2015, and we appreciate having the opportunity to respond According to the information provided, Ms [redacted] is disputing equipment installment charges assessed to her cancelled wireless account, citing that she was misinformed regarding the monthly charges associated with her equipment purchase when she upgraded her equipmentShe states that she has since returned the equipment and has been unsuccessful at resolving her wireless account concerns with our Customer Care Department We are pleased to inform you that Sprint contacted Ms [redacted] on August 7, 2015, to address her account concernsOur records reflect that on July 27, 2014, Ms [redacted] visited a Sprint retailer and agreed to installment payments toward the purchase of a new device through the Sprint Easy Pay programOn that day, Ms [redacted] agreed to a month installment payment of $toward the purchase of an iPhone device Ms [redacted] cancelled her line of service on November 5, 2014, and the account was assessed valid equipment installment charges totaling $Based on the information outlined above, we are unable to identify any error on the part of Sprint in this billing matterHowever, as a demonstration of our commitment to excellence, we applied a $credit to the account to offset the disputed chargeThe account is closed with a zero balance We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Customer Care representativesWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value her feedback and will utilize her input to improve our training processes We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this concern, you or she can contact me directly at ###-###-#### or by calling our Executive & Regulatory Services department toll-free at ###-###-####I am available Monday, Tuesday, Thursday, and Friday between a.mand p.m., Central Time Sincerely, Ayanna W [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Once again, my concerns have not been addressed My information was used without my permissionYes, I did receive in referrral credits which the Sprint representative told me I would get to help with the activation feesLater I found out my account was accessed and numbers were used for the refer a friend rebate I've spoken with the Sprint representative and he can't understand why I'm upset that my account was accessed because I received the creditIt's simple fraud that is my concern, pure and simpleBefore I could even sign up for the refer a friend program my numbers had already been used by someone identified as [redacted] I want answers! How has my numbers/account been used for the refer a friend, when I NEVER did it! I'm disgusted and disappointed that my accounts has been used for a refer a friend credit and Sprint has no idea was accessed my personal information or how bad my information was compromised I want my activation fees credited and lease termination fees waived Sprint failed to protect my information and has done nothing to resolve my complaintRegards, [redacted] Regards, [redacted]

October 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to our office We appreciate your assistance in bringing our customers’ concerns to our attention We spoke with Ms [redacted] on October 12, 2016, regarding her concern We are confident her issues have been addressed and resolved Ms [redacted] indicated she has always subscribed to the Total Equipment Protection (TEP) program on both of her devices She also stated her service plan has been changed several times and that she believes she has been provided with inaccurate information She further states that this resulted in credits being applied to her account At this time, she indicates that she has a cracked screen on her device and attempted to make a TEP claim, but she was advised she does not subscribe to TEP on phone number ending *** As a result, Ms [redacted] is requesting we review the matter During our discussion with Ms [redacted] on October 12, 2016, she stated that she did not currently have a billing dispute As a result, we did not take any additional action regarding any possible billing concerns All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Ms [redacted] subscribes to Sprint’s Total Equipment Protection (TEP) program on her phone lines ending [redacted] and *** She added phone number ending [redacted] to her account on December 26, 2015, and our records do not reflect that Ms [redacted] opted for the TEP program In an effort to address any possible misunderstanding, we partnered with Asurion, the program administratorTo resolve this matter amicably, TEP was added to phone number ending ***, effective October 12, Ms [redacted] ’ account has also been billed $for the $monthly cost associated with the program Ms [redacted] is now eligible to file a claim If the problem with Ms [redacted] device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she may contact Asurion, the program administrator, to file a claim A $up to a $deductible, depending on the device model, is required at claim approval Further details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep We regret any inconvenience Ms [redacted] may have experienced as a result of this matter and value her feedback If we can be of further assistance, she can contact the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: they called and harrassed me for final bills twice before this last offerI paid the first final bill then they called and asked for morethen I paid that and they asked for more a third timei paid it under protestI do not believe I should be paying over $per month for a line that has been unused for over a yearAll of a sudden when I cancel service I owe for an one line I haven't used for over a yearOver $per monthThen they called me after I paid the supposive half the amount of the 3rd final bill, A lady called me and asked me for more money, stated I still owed the other half Regards, [redacted] ***

March 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to our officeWe appreciate your assistance in bringing our customers’ concerns to our attentionWe spoke with Ms [redacted] on March 22, 2016, regarding her account concernWe are confident her issue has been addressed and resolved In her inquiry, Ms [redacted] indicated her employer discount is not being applied to her billShe was advised she was notified via text message that she needed to revalidate her discount but states she did not receive the notificationsAs a result, she is requesting that this matter be reviewed In order to receive a Sprint Discount Program discount, upon activating new Sprint services, customers must provide proof of eligibility within days, be on a qualifying rate plan and must continue to revalidate that they remain eligible for this discountStarting on July 29, 2012, customers are required to revalidate their eligibility for the discount when upgrading a device on subscriptions with an existing discount, and for subscriptions when months has passed since their previous validationOnce eligibility is validated, customers are not prompted to validate eligibility again for at least monthsTo complete the validation request customers may visit www.sprint.com/verify We confirmed Ms [redacted] did revalidate at the website and the discount program was added back to her account on March 17, Her discount is $per monthBecause of any possible misunderstanding regarding our discount validation process, and as a gesture of goodwill, we applied a credit of $to her account on March 22, 2016, to offset the past months that the discount was not reflected on her account We regret any inconvenience Ms [redacted] may have experienced as a result of this matterIf we can be of further assistance, she can contact the Executive & Regulatory Services department toll free at ###-###-####, extension ***I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann H Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Pending return of phone and I pad, and all fees removed from my account

October 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Ben JG [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrBen G [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, MrG [redacted] expressed his dissatisfaction with the length of time taken for him to receive his final Sprint invoice after terminating his services with us and with his inability to access to his Sprint records online He also disputed our referring his past-due account balance to an outside agency for collection MrG [redacted] requested that we provide a payment due date extension and remove the $equipment charges from his account for the device he returned to us We regret the circumstances that led to MrG [redacted] ’s decision to terminate his Sprint services, as well as any possible misunderstanding or delay that may have occurred with the processing of his equipment return and invoice reprint requests During our September 20, 2017, conversation with MrG [redacted] , we advised him that our records reflect that he leased the iPhone Plus device activated on his Sprint account on January 10, 2017, but canceled his Sprint services on July 17, 2017, prior to the satisfaction of that agreement and outside of our 14-day Satisfaction Guarantee timeframe As a result, we assessed a $lease cancellation charge and a $Device Purchase Option charge, plus applicable taxes, to his account pursuant to the terms of his accepted lease agreement Upon our verification of his equipment return to our warehouse on August 12, 2017, we applied a $credit to his account to offset the Device Purchase Option charge plus applicable taxes in full However, he remains responsible for the lease cancellation charges to satisfy his accepted equipment lease agreement, which he signed, in addition to his final month’s service and accessory charges, for a total balance due of $749.20, as reflected on his September 14, 2017, invoice Of that amount, $was more than days past due In addition, we reviewed MrG [redacted] ’ account and confirmed that, although collections activity is being handled by a third-party collections agency, his account has not been reported to the credit bureaus We explained that we do not set payment extensions on closed accounts; however, we accepted MrG [redacted] ’ payment of $on September 28, 2017, and advised that he can avoid credit reporting if his remaining balance of $is satisfied before November 10, MrG [redacted] stated that he understands that information and accepted our resolution We also advised MrG [redacted] that we appreciate his taking time to provide feedback regarding his experiences with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused If we can be of further assistance with these concerns, MrG [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

March 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the length of time taken to receive a refund owed to him Mr [redacted] requested that we mail that refund to him promptly We regret any misunderstanding that may have occurred regarding Mr [redacted] ’s referenced issues However, our records reflect that his $2,refund check was processed and mailed to his address of record on February 23, During our conversation with Mr [redacted] on March 4, 2017, we provided the information detailed above Mr [redacted] confirmed that he received his refund check but reiterated his dissatisfaction with the length of time taken to process it We thanked him for his feedback We also advised him that we would forward his concerns to the appropriate managerial teams for further review and possible future changes to our processes We regret any inconvenience this issue may have caused Mr [redacted] If we can be of further assistance with his concerns, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst