Sprint Corporation

April 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she went online to www.sprint.com, to manage her account, and it showed she had one line remaining with a lease agreement, out of her three lines She then ported out her linesMs [redacted] advised that she received her final invoice, and she was billed for two device charges, instead on oneLastly, she stated she cancelled her service at the beginning of the month, and was still billed for the entire month As a result, she is requesting that we adjust the disputed charges We regret any frustration that Ms [redacted] may have experienced while addressing her billing issue Our records reflect Ms [redacted] upgraded line ###-###-#### on September 25, 2015, on month lease agreementAdditionally, another lease was input under the same line on September 26, 2015, in error We adjusted the charges to the second lease in the amount of $We also confirmed Ms [redacted] was not billed for another month of service During our April 10, 2017, conversation with Ms***, the information outlined above was explained to her Ms [redacted] asked us to mail her the final invoice so she can make her paymentWe will be mailing the invoice out to Ms***, once it generatesMs [redacted] thanked us for our help We regret any frustration this matter may have caused, but are pleased that we were able to resolve Ms***’ s billing concern satisf*ly If we can be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Linda was wonderful in resolving this issueI appreciate her help very much Regards, [redacted]

December 27, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] Dear Mr***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate you bringing this matter to our attention In Ms [redacted] ’ complaint, she expressed her dissatisfaction with our warranty replacement policy Ms [redacted] requested that we replace her Samsung Galaxy Sdevice with a new device at no charge, rather than the reconditioned handset she would receive under our replacement policy All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Ms [redacted] subscribes to Sprint Total Equipment Protection (TEP) on her phone line ###-###-#### Therefore, if the problem with Ms [redacted] ’ device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits Ms [redacted] will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month period If the problem with Ms [redacted] ’ device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she may contact Asurion, the program administrator, to file a claim A $up to a $deductible, depending on the device model, is required at claim approval Further details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep Although Ms [redacted] is eligible to upgrade, and her current Samsung Sdevice is no longer covered under the limited one-year manufacturer’s warranty, as a one-time courtesy we agreed to replace her device with a Samsung S Ms [redacted] should receive the replacement device within the next three to five business days If we may be of further assistance with this matter, you can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to thank the Revdex.com and Ms [redacted] for the timely response and assistance in resolving this matterIt was a delight to speak with Ms [redacted] , as she fully understood my concerns and is taking action to, hopefully prevent the issue from occurring in the future Regards, Andrew [redacted]

December 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] We appreciate your assistance in bringing her billing concerns to our attention In her inquiry, Ms [redacted] states that her monthly bill has always been around $monthly; however, when she upgraded her device, she noticed an increase in her monthly billing amountAs a result, she is requesting that Sprint look into this matter In discussing these matters with Ms [redacted] on December 1, 2016, she confirmed that her billing issues were resolved to her satisfaction on November 26, We thanked her for providing us with the details of her experiences We advised her that we are seeking ways to improve the quality of service provided to our customers We expressed our sincere apology for the level of service she received and for any miscommunication regarding her service plan rate During our discussion with Ms [redacted] , on December 1, 2016, we also confirmed that she has one wireless phone line on her account According to our records, the service plan for her wireless line ending [redacted] is configured with Sprint’s $Unlimited Plan, consisting of unlimited talk, text and data for $per month With the applicable taxes and surcharges, her bill should average around $per month Ms [redacted] has the option to change her service plan at any time The telecommunications industry is extremely competitive and we realize that the quality of products and the level of customer service we provide will define our success Ms [redacted] ’s feedback is invaluable and our hope is that she will allow us the opportunity to rebuild her faith in Sprint If I can be of further assistance regarding this matter, Ms [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Sean JExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not really satisfactory to me but I will accept it and be more aware that this company is very deceiving and sneaky with there advertising tacktics to bait people into there promotions which are very misleading! I will not be doing business with sprint for much longer and will be warning others to stear clear of this company and there bogus promotional offers as they do not sell phones like they advertise they only lease them with the option to buy after the lease agreement is over which contradicts BUY GET 1! They really mean LEASE GET LEASED for free with the option to pay another to buy the phone at the end of the lease agreement but if you try to just outright buy it then you option to buy the phone is null and void! What a joke!!! To me that is bait and switch!! To them that is how they do business!! Regards, Diana [redacted]

August 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] regarding our Boost Mobile product According to the information provided, Ms [redacted] stated that her Boost Mobile phone has not been functioning since the first day she received her device She advised she was told by multiple Boost Mobile representatives that she had days to return the device for a refund or exchange She further stated that she later spoke with another representative who advised her that she only had days to return her device Because she was misinformed of the return policy she requested a refund of $for the device We are dedicated to providing superior service and products, and we stand behind our commitment with a 7-day unconditional return policy on all our equipment purchased from our website, www.BoostMobile.com Customers can return equipment purchased from our website for a full refund, less shipping and/or restocking charges, if applicable Further, the return options for any device purchased from a third-party retailer would be bound to the policies of that location We attempted to contact Ms [redacted] at phone ending with [redacted] and via e-mail on July and 24, 2017; however, she responded and advised that she will contact us back once she has repaired her car We sent her a letter by mail on July 25, 2017, and we have yet to receive a follresponse from Ms*** On behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experienced If she has any additional questions regarding this issue, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from 10:a.mto 6:p.mCentral Time Sincerely, Marco MExecutive Services Analyst

November 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to return equipment to us within one week of activating, citing that we declined to accept the devices for refund despite our 30-day return period She requested that we adjust her bill We appreciate Ms***’ taking time to provide details of her experience with our retail representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize her input to improve our training and processes We regret any misunderstanding that may have occurred regarding our promotional 30-day Satisfaction GuaranteeSprint is committed to providing world-class customer service, and we stand behind our commitment with our Satisfaction Guarantee return/exchange policy on all our products Our records reflect that Ms [redacted] activated two new lines of service on October 3, 2016, with equipment obtained on 18-month lease agreements and that she cancelled those services on October 22, Although Ms [redacted] cancelled within our promotional 30-day Satisfaction Guarantee timeframe, our records do not reflect that Ms [redacted] returned the leased devices to the original point-of-sale to initiate our offsetting all charges assessed to her Sprint account During our conversation with Ms [redacted] on October 27, 2016, we explained the information outlined above We also informed her that we would offset all charges assessed to her Sprint account if she would return the leased Sprint devices to us Ms [redacted] advised that she is unable to comply with that request due to her giving the Sprint devices to her current wireless provided to participate in their Contract Buyout promotional offer Because Ms [redacted] is not returning her leased equipment to us, we are unable to remove her unpaid lease agreement charges from her account However, due to any possible misinformation that may have been provided to her related to the return of her devices to the point of sale, we offered to credit her Sprint account to offset a portion of her monthly service charges incurred during the time her services were active on the Sprint network In order to negotiate a final resolution offer, Ms [redacted] agreed to a folldiscussion after her November Sprint invoice generates and is forwarded by her to her new service carrier for cancellation charge reimbursement Once we can identify the amount her current provider will be paying toward those charges, Ms [redacted] agreed to contact us She also advised that our proposed resolution is satisfactory On behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experienced as a result of these concerns If we can be of further assistance with these matters, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Russell [redacted] **Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com I called Jeff from Sprint Corpthe business in reference to complaint ID [redacted] His resolution of $service credit, $credit for taxes, activation fees and cases is satisfactory to meThe Sprint store needs to provide win win solutions to clients rather than selling upgrades to earn a commission Regards, [redacted] ***

July 27, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate the opportunity to address his concern According to the information provided, Ms [redacted] stated she traded in two [redacted] iPhones for a credit of $that was applied towards the purchase of two Sprint iPhones She further stated she canceled her Sprint service on June 9, 2017, and returned the Sprint devices to the store She was advised she could not obtain her [redacted] devices back and that she would receive a check for $330; however, this has not been received Lastly, she stated she received a bill with a balance due of $1, As a result, she is requesting we review these matters We reviewed Ms [redacted] ’s account and confirmed it was activated on June 5, 2017, and two iPhones were purchased via our lease option The account was canceled on June 9, 2017, because the two lines of service ported to a new provider As a result of the cancellation, the account was assessed the lease cancellation fees for the devices Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products Customers can return their device to the point of sale within that time period for a full refund (day of the days starts the day after activation) Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets However, if the device is returned in its’ original unopened package, no restocking fee is charged If the service plan required a service agreement, no termination fee is charged when a customer cancels within days of activation and the product is returned complete and undamaged Additionally, we will refund any activation fees within three days of activation Customers are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on their account through the deactivation date Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on the final invoice This policy may not reflect the additional return policies of our authorized third-party dealers or retailers During the activation process, Ms [redacted] traded in her [redacted] iPhone devices as part of a Buy Back promotion Once the devices are turned in to us, they are sent to our warehouse for processing Paperwork is signed by the customer at the point of traand it reflects the devices are now Sprint property We confirmed the Sprint devices were returned to the point of sale on June 9, We partnered with the store manager in an attempt to obtain the [redacted] devices or have a check equal to the travalue mailed to Ms [redacted] A refund check was processed and Ms [redacted] will receive it in 7-days In addition, we issued credit for the lease cancellation fees due to the device return As a result, the account reflects a zero balance We spoke with the account holder [redacted] on July 20, 2017, and she gave us permission to discuss the account with Justin [redacted] During our conversation with Mr [redacted] on June 26, 2017, he indicated he was satisfied with the refund check, and the matters have been resolved We regret any inconvenience that Ms [redacted] may have experienced as a result of this matter and are confident her issues are resolved If we can be of further assistance, she can contact me toll-free at ###-###-####, ext*** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12298405, and find that this resolution is satisfactory to me Regards, [redacted] ***

Tell us why here...September 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] [redacted] This complaint was served to Sprint on September 6, Mr [redacted] ’s filing expressed his concerns with a fraud alert being placed on his accountAccording to Mr [redacted] , he contacted Sprint to inquire about the cost to cancel one of his three lines of servicesMr [redacted] stated that after speaking with a Sprint representative he was unable to utilize the device associated with phone number ending in [redacted] Mr [redacted] advised that he contacted Sprint and was informed that a fraud alert was placed on his account and that it could not be removedMr [redacted] requested that Sprint review this matter Sprint has reviewed Mr [redacted] ’s complaint and notes that, in September of 2016, we engaged our Fraud Management group to investigate Mr [redacted] ’s concernsBased on our investigation, we confirmed that a fraud alert was added to phone number ending in [redacted] in October due to suspicious activityFurthermore, our Fraud Management group advised that they have attempted to contact Mr [redacted] at phone number ending in [redacted] to inform him that he would need to contact our Fraud department directly to have the alert removedUnfortunately, our Fraud Management group was unsuccessful We spoke with Mr [redacted] ’s wife on September 29, 2016, who authenticated the account on behalf of Mr [redacted] , and discussed their concerns and advised her of our investigative findingsAt which time, Ms [redacted] requested to cancel phone numbers ending in [redacted] and [redacted] without being assessed any Early Termination FeesTo successfully resolve this matter, we have cancelled the above referenced phone numbers with the waivers of the Early Termination FeesMs [redacted] expressed her satisfaction with the resolution providedWe apologize for any inconvenience Mr [redacted] may have experienced while attempting to resolve his issue We trust this letter responds to your inquiryIf we may be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####We are available Monday through Friday from a.mto p.m., Eastern Standard Time Sincerely, /s/ Dar-Sheen [redacted] Dar-Sheen [redacted] Executive & Regulatory Services

May 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] A [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] A [redacted] We appreciate the opportunity to address her concerns Based on the information provided, Ms [redacted] states that she went to a store to order a preowned iPhone and they did not have any in stock; therefore, an order for a new iPhone was placed Ms [redacted] later ordered a preowned iPhone via our website and requested to cancel the order for the new phone Further, she advises that the order for the new phone, and new phone line, were not canceled, and her account has been charged each month Therefore, she is requesting that we cancel this phone line, and remove the charges associated with it We contacted the store and confirmed that Ms [redacted] never picked up the new iPhone, and that there is no usage reflected for phone [redacted] At Ms [redacted] ’s request, we canceled this phone line and applied credits totaling $to her account to offset all of the charges associated with it We regret any inconvenience that this matter may have caused Ms [redacted] , and value her business If she needs further assistance, she can contact the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

January 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Ms [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] regarding our Assurance Wireless product In the information provided Ms [redacted] stated that she qualifies for Lifeline services due to her low income and receiving Social Security benefits Ms [redacted] cited that she has submitted the appropriate Assurance Wireless Lifeline service application and supporting documentation, but has yet to be approved for Lifeline services Ms [redacted] requested assistance with obtaining Lifeline services with Assurance Wireless We regret any delay Ms [redacted] may have experienced while attempting to resolve her Lifeline service application concerns Our records reflect that Ms [redacted] ’s initial Assurance Wireless service application was denied on December 4, 2016, because documentation to support program-based eligibility was not received Our records further reflect that her service application was received, but we did not receive a copy of her Medicaid card During our December 20, 2016, conversation with Ms [redacted] we provided the information outlined above We informed Ms [redacted] that in order to move forward with processing her service application we will need to obtain a copy of her Medicaid card We are pleased to inform you that as of December 22, 2016, Ms [redacted] ’s Assurance Wireless Lifeline service application was approved During our subsequent conversation with Ms [redacted] on January 5, 2017, she confirmed her satisfaction with actions taken to resolve her Lifeline service application concerns Ms [redacted] advised that her new Lifeline device has yet to be delivered We have agreed to remain in contact with Ms [redacted] during this process In the interim, if we can be of further assistance with this matter, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Mondrell GExecutive Services Analyst

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx**, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] filed on behalf of Sprint accountholder, Mr [redacted] *** We appreciate your assistance in bringing our customers' concerns to our attention In her inquiry, Ms [redacted] advised that she recently confirmed with representatives of our Customer Care chat team that she was eligible for a specific equipment upgrade promotion but that she was subsequently advised at the point of sale that she did not qualify She requested that we honor the promotion as previously offered to her We regret any possible misunderstanding that may have occurred related to our noted Lease One Get One (LOGO) Samsung Galaxy Sdevice promotion As outlined in the terms of that promotion, which can be reviewed on our website at www.sprint.com, the LOGO offer is only available with the activation of two new lines of Sprint service or with the upgrade of an existing line in conjunction with the activation of a new line of service As such, and as communication to Ms [redacted] prior to her equipment upgrade transaction, the equipment upgrade for two existing lines of service did not meet the promotional requirements During our e-mail message exchanges with Ms [redacted] between May and June 1, 2017, we respectfully noted that, because she is not the accountholder for the noted lines of service referenced in her inquiry, we would need to speak with the accountholder, Mr*** Regrettably, our multiple attempts to reach Mr [redacted] via telephone and e-mail to discuss in detail Ms [redacted] ’s concerns related to his Sprint account were unsuccessful Ms [redacted] advised that Mr [redacted] is unavailable to speak with us, even to the extent of confirming his consent for us to work with her as point-of-contact for this matter In our attempts to reach Mr***, we advised that, based on the nature of Ms [redacted] ’s inquiry involving his Sprint account, we needed to speak with him directly to validate his account security information and, if desired, his consent for us to discuss this matter with Ms [redacted] We invited Mr [redacted] to call us directly to confirm that information, verify that he is aware of Ms [redacted] ’s filing, and confirm that he has designated her as a point-of-contact for this matter We noted that a voicemail message with that information will suffice To date, we have not yet received any response from him We believe that we can fully address the issue brought forth in Ms [redacted] ’s inquiry, and we look forward to having the opportunity to do so If that matter remains unresolved, we invite Mr [redacted] to contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

April 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’s complaint, she contacted Sprint several times over the past two years requesting a cheaper service plan; however, she indicates that we refused to accommodate her requests As a result of her tenure with Sprint, she is requesting a cheaper service plan and a refund of a portion of her previous payments to Sprint because she believes she has overpaid for services We regret the circumstances that prompted Ms [redacted] ’s complaint We originally spoke with Ms [redacted] on April 14, 2017, and offered her a new promotional plan that is currently available for her account The plan costs $each month for unlimited talk and text, plus two gigabytes of data Although this new service plan does not include unlimited data in comparison to Ms [redacted] ’s current $Unlimited plan, we believe the data allotment is sufficient based on Ms [redacted] ’s prior usage In addition to the reduced service plan, we offered to waive one month’s service charges as a gesture of goodwill in appreciation for her business and loyalty Ms [redacted] asked to think about the offer and get back with us We placed a follow up call to Ms [redacted] on April 21, 2017, to determine if she had made a decision on the plan offer because the noted service plan offer is only available for a limited period of time and can be discontinued without notice Ms [redacted] advised that she did not accept the offer and subsequently requested that Sprint audit her account for the last two years and issue retroactive credits for what she deems as overpayments to Sprint We politely explained that she did not remit overpayments to Sprint as she paid for services provided on her $Unlimited plan, which is also deeply discounted The service plan we offered her just recently became available and cannot be utilized as justification for a refund or recalculation of her past monthly service charges At Ms [redacted] ’s request, we escalated her concerns to our Executive & Regulatory Services management team on April 21, At that time, Ms [redacted] informed a member of our management team that she preferred sending an email to our office that would outline her billing concerns and dissatisfaction in further detail As a result, we provided her with the applicable email address so that we could review her concerns Unfortunately, we have not received an email from her since that date We have also not been successful in reaching her since that time We appreciate Mr [redacted] ’s business and loyalty and look forward to hearing from her soon If she has further questions regarding this issue, or if she would like to accept our aforementioned offer, I can be reached toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

June 6, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that because she could not use her phone in her building, she was informed by one of our technical support representatives that she could return her phone within days and pay a restocking fee of percent of the phone’s value She has requested that we honor this offer According to Sprint return policy, Ms [redacted] had days to return her phone and cancel her account without additional charges or fees We regret any miscommunication that may occurred regarding this policy However, our records reflect that Ms [redacted] was informed that she could return her Sprint phone within days of the purchase date and pay percent of the value of the phone Due to the misinformation, we agreed to facilitate the return of Ms [redacted] ’s phone and waive her Lease Cancellation and Device Purchase charges Furthermore, we will not assess a restocking fee Ms [redacted] anticipates that she will cancel her account and return her device by June 11, We regret any frustration this matter may have caused If I can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

February 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX4015, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above rebuttal submitted by your office on behalf of [redacted] We appreciate your assistance in once again bringing Mr [redacted] ’s concerns to our attention According to the information provided in Mr [redacted] ’s rebuttal, he disagrees with our findings that he is located in a good coverage area, and is requesting that we review the recorded calls in regards to his billing concerns As indicated in our previous response, Mr [redacted] ’s area is within Sprint’s “good” coverage and was operating within parameters during the time he stated that he experienced poor service As stated in Sprint Terms and Conditions of Service, which can be viewed at www.sprint.com, the coverage, quality of wireless services, and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary Estimating wireless coverage, signal strength, and service speed is not an exact science Dropped calls can occur any time the radio signal between our network and your wireless device is blocked by natural, man-made, or weather-related obstructions Because we understand that dropped calls are a frustrating aspect of wireless communication, each time a call is dropped, information is automatically recorded by our engineers and is used in our ongoing commitment to improve coverage There are gaps within our estimated coverage areas that, along with other factors both within and beyond our control, which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service With respect, the nature of wireless signal prevents any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the same In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Further, promotions are subject to change and not all devices are compatible with all service plans This information can be viewed in our Terms and Conditions of Service on www.sprint.com On February 6, 2018, we spoke with Mr [redacted] regarding his concerns, and attempted to follwith him on February and 13, 2018, to clarify any specific concerns regarding his account or the issues raised in his complaint; however, he has not responded Although we maintain the charges are valid, we applied a courtesy credit in the amount of $to his account for the balance His account is closed with a zero balance With this action we believe that we have resolved Mr [redacted] ’s inquiry to the best of our ability We regret any misunderstand that may have occurred If additional assistance is required, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

September 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] - Rebuttal, [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We regret that Ms [redacted] has again contacted your office, and that she expressed dissatisfaction with our prior response to her retail purchase concern In the original information received, Ms [redacted] advised that we have not provided a recurring Sprint service credit owed to Mr [redacted] for participating in our recent iPhone device upgrade promotion In her most recent filing, Ms [redacted] expressed dissatisfaction that her invoiced charges were still not correct We regret any possible misunderstanding with regard to the June 2, 2017, resolution to which Mrand Ms [redacted] agreed; as well as, the subsequent invoiced charges As was reflected in our original response, our research revealed that a keying error, during the sale, resulted in the Buy or Lease iPhone or iPhone 7Plus and get iPhone SE 16GB Free promotion not awarding During our conversation with Mrand Ms [redacted] on June 2, 2017, we agreed to a resolution in which we arranged for the promotion to award for one device purchase, and we applied credits totaling $to the account to match the value of the second award During our August 29, 2017, conversation with Ms***, we confirmed the previous resolution and discovered that she believed her invoice to be higher because of information displayed via her My Sprint online account To resolve her concerns, we reviewed her billing and payments to assure her that the invoices are correct The online display did not include the promotional award as it is transacted in the middle of her billing cycle Ms [redacted] expressed satisfaction with our resolution We regret any inconvenience this matter may have caused Ms*** If we can be of further assistance with this issue, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

August 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr [redacted] states that Sprint not honoring the Bring Your Own Device (BYOD) promotional plan and charging him activation fees when the promotion states they will not have activation fees He is requesting the BYOD promotional plan and the activation fee waived We spoke with Mr [redacted] on August 23, 2017, acknowledging receipt of his inquiry and advised that we would follwith him after further research of his concern We have reviewed Mr [redacted] ’s concerns and find that he met the qualifications for the BYOD promotional plan Therefore, the account service plan has been updated Additionally, we have applied credits to cover the disputed plan and activation fees We attempted to follwith Mr [redacted] to advise of the account actions taken; however, we were unable to reach him We trust that these actions have resolved his concerns We regret any inconvenience this matter may have caused If Mr [redacted] has any additional concerns related to this matter, I can be reached at the Executive & Regulatory Services department at our toll-free number, ###-###-####, extension *** I am available Monday, and Wednesday through Saturday, between 7:a.mand 3:p.mCentral Time Sincerely, Travis M Executive Services Analyst