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Sprint PCS Reviews (5)

Hello Ms***,Your housing deposit, along with your transcripts, was sent out in the mail last week so you should be receiving them soonWe will be happy to send you a letter stating that you attended our courseWe will not be issuing any certificate due to non-completion of the week course you signed up forThank you for reaching out to usPlease let us know if there is anything else we can do for youSincerely, [redacted]

*** *** signed an official Enrollment Agreement to attend the week Canine Training and Behavior Specialist program with Starmark Academy for Professional Dog Trainers Inc(not *** *** *** ***) Starmark Academy for Professional Dog Trainers Incis a state certified school with the
Texas Workforce Commission Career Schools and Colleges DivisionOur admissions procedures and official enrollment documents are approved and regulated by the Texas Workforce Commission. Once an enrollment agreement is signed, there is not an option to change it to a lesser program based on what is approved with the Texas Workforce Commission. Mr*** is eligible to receive a certification upon successful completion of the week program for which he enrolled inShould he choose to leave the program at any time prior to completion, he will be issued a refund based on the refund policy regulated by the Texas Workforce Commission and an update will be sent to the VA with his school status. Please contact us with any additional questions

Complaint: ***
I am rejecting this response because:I contacted the Texas workforce commission and according to them there's no rule against changing that agreement and In my opinion ,this is an arbitrary regulation being enforced to the overall detriment of the paying customers who should be able to dictate how much of the course they wish to attend, while receiving due certification based on content finished (I've been threatened with a withholding of an week certificate simply because I signed up for the week and wish to end early due to personal dissatisfaction which the va would view as a withdrawal)Extending enrollment is easily acceptable so a simple modificationto the enrollment dates should be as wellSaid signed documentation should be presented as evidence where language explaining that under no circumstances can enrollment be modified or different certification awarded is statedI've contacted the VA and they said such a change would be accepted with a simple resubmission and confirmation that the specific course was completed.
Regards,
*** ***

Hello Ms. [redacted],Your housing deposit, along with your transcripts, was sent out in the mail last week so you should be receiving them soon. We will be happy to send you a letter stating that you attended our course. We will not be issuing any certificate due to non-completion of the 12 week course...

you signed up for. Thank you for reaching out to us. Please let us know if there is anything else we can do for you. Sincerely,[redacted]

Mr. [redacted],We understand your concern regarding how [redacted] was fed while he was here at Starmark. Please know [redacted] was being fed each day per your instructions until the 6th morning.  He was eating his dry kibble but stopped eating the raw meat.   This resulted in [redacted] running out...

of his dry food.  Subsequently, one of our kennel technicians called to let you know that he was out of his dry food and we would be happy to provide him with our food for the remainder of his stay. Other than refusing the raw food [redacted] exhibited no signs of any sickness or unwillingness to eat during his stay here.  I recognize we failed you by not clearly communicating the change in his feeding regiment and by returning the raw food container uncleaned.  For this we sincerely apologize.  We have since modified our communication methods to help prevent an occurrence such as this in the future.   Through your Revdex.com complaint we understand you are asking for a $100 refund and this check has been sent to the address we have on file.  Wishing your family and [redacted] all the best.

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Address: 5619 N Academy Blvd #250, Colorado Springs, Colorado, United States, 80918-3658

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