Square, Inc.

I thought they were wonderful; for the first year but they are now holding more than $hostage pending what they call an account verification-same customer and credit card as has been used for over a year and now they are demanding my *** account and *** account info before they will release any money I tried to call but you can not get through without a customer code and I can not get them to issue me that code Beware of themThey are bad news

Initial Business Response /* (1000, 5, 2015/12/29) */
Square credited $and $back to your account on 12/17/and 12/20/Please reference your latest email correspondence between you and Square with any questions
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)

SquareHello ***We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

THIS COMPANY SHOULD BE SHUT DOWN BY THE DEPARTMENT OF JUSTICEIF ENOUGH PEOPLE BAN TOGETHER WITH A CLASS ACTION SUIT, IT COULD HAPPENAFTER READING THE NEGATIVE REVIEWS ONLINE AND EXPERIENCING THERE THREACHURY MYSELF, I AM MAD FOR THE PEOPLE THAT HAVE BEEN STOLEN FROM AND I PLEDGE TO GET THEIR BUSINESS COMPLETELY CLOSED DOWN!!!!!! I HAD ONLY $TRANSACTIONS AND THEY STILL STOLE FROM ME AND SHUT MY ACCOUNT DOWNSO THE PEOPLE THAT HAD LARGE AMOUNTS, DONT FEEL TOO TERRIBLE CAUSE IT HAPPENS FOR ANY AMOUNT!!!!!! LET'S BAN TOGETHER PEOPLEIF ENOUGH PEOPLE COMPLAIN TO THE RIGHT PEOPLE WE WILL MAKE A LARGE DIFFERENCESOME PEOPLE DEPEND ON THAT MONEY LIKE LIFE OR DEATHIM SORRY FOR YOU PEOPLE AND URGE YOU TO TAKE THIS COMPANY STRAIGHT TO COURT!!!!

Initial Business Response /* (1000, 5, 2014/03/05) */
Hello ***,
Upon further investigation, it was determined that there is not an outstanding balance on your Square account
The information regarding your deposits was detailed to you in an email on February
Additionally,
Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hoursIf you have further questions, please contact Square directly, although please note that the information regarding your deposits was already sent to you
Final Consumer Response /* (2000, 7, 2014/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After making the complaint the money showed up in my accountAs for the policy of not having live customer service (via phone or IM) in my view it's a lame excuseIt took days to resolve what could have been settled in minutes, and they do not respond in hours, or hours, or hours

square is absolutely the worst merchant company that you can do business withI processed a transaction to only be notified later that my account would be shut down and that they were holding my funds in the sum of 9,for days and there is nothing they can do different about itI am or was a small start up company and because of square I am now out of businessthanks a lot squarenot to mention getting ahold of someone on the phone is absolutely impossible they hide behind emails

square is holding nearly $of mine and getting ahold of somone with customer support is a jokethey emailed me telling me they do not have the ability for a phone conversation and getting a responce through email is no help at all they are not out to help the customer only to rob them and tell you to jump through hoops to get your own money

Processed large transactions...All were approved to find out later that they are denying the transactions because they think I used my own card to make payments to myself...I sold my father a 60k solar system...installed and everything...Hence the different name on the cards used and my business account...duh....So now I cant get paid for a while..terrific..best part is you cant talk to a goddamn person because they send you all over the world for a customer code that is nonsense...DO NOT waste your time or money with this crap companyI own a million dollar a year business and can afford to have people answer the phone if there is a problem These mns don't understand customer serviceCompletely UNACCEPTABLE

SQUARE HAS BEEN HOLDING MY CREDIT CARD TRANSACTIONS FOR WEEKS NOWTHEY DID NOT CREDIT THEM TO MY ACCOUNTTHEY SAID I NEEDED TO UPDATE MY ACCOUNT IN WHICH I DIDAS OF NOWI STILL DIDN'T RECEIVE MY FUNDS INTO MY ACCOUNTI HAVE FAXED AND UPDATED MY INFO ONLINE TO NO RESULTS SO FARANY HELP IN THIS SITUATION WOULD BE DEEPLY APPRECIATED I HAVE NEVER HAD ANY PROBLEMS WITH SQUARE FOR YEARS BUT NOW ALL OF A SUDDEN I CAN'T RECEIVE MY CREDIT CARD FUNDSALL OF MY CUSTOMERS ARE SATISFIEDI HAVE HAD NO COMPLAINTS FROM CUSTOMERS OR SQUAREANY HELP IN THIS SITUATION WILL BE GREATLY APPRECIATED THANKS IN ADVANCE

Final Consumer Response /* (2000, 5, 2015/04/14) */
The company has resolved this issue satisfactorily
*** ***

I have been a customer of Square's since they opened in to process credit cards for my business in the health and wellness industry On November 18th, 2016, Square deactivated my account without warning They won't allow me talk to customer service because I am not an active customerbecause they deactivated my account They referred me to sections of their terms that suggested that I am performing illegal activities through my business, which is frankly, offensive Responses from customer service have been very cookie cutter with no real information They won't give me any specifics as to why my account was deactivated I have been left to scramble around in search of a replacement service to I can continue to operate my business Their business practices are damaging to the small businesses that rely on them

Initial Business Response /* (1000, 6, 2016/02/19) */
Square is currently reviewing your accountPlease refer to the email correspondence sent by Square on 2/10/for additional questions
Initial Consumer Rebuttal /* (3000, 8, 2016/02/23) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
I have responded with what I feel is the necessary information Square requested including, reciepts, invoices, a description of my business, what items I sale and my website and proof of items sent to me by the distributor
I have not heard why they cannot place my funds in my accountI would like to speak with someone from the companyI would like my funds placed into my accountI feel that they do not value my relationship with them and after my funds are received, our relationship might need to end
I want a person to discuss this issue with me so we can get it straightened outThe website makes it look easy to start accepting funds but in truth, it worked well to accept the funds but not to have them entered into my account
I am available after 4pm estI request a call from a representative with power to help resolve my situationThis event has crippled my ability to purchase more product and is affecting my profitability
Thanks so much.All my information is listed on all the emails
Final Business Response /* (4000, 10, 2016/03/01) */
Please refer to the latest email from Square on 3/1/with any additional questions or concerns
Final Consumer Response /* (2000, 12, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
pleased with overall outcome, money was placed in my account and apology email sent to meThanks Revdex.com for being there for small business

I used Square for a bit back in with no issue but business closedI recently opened another business and decided to go back with SquareAfter my first sale on the new account was taken, and I received an email that had me going
through every hoop they demandedContractor licencing proof,bank statement,state tax id #,
contracts with clients on & onI get email next day (no deposit of funds) stating funds were seized to cover chargebacks from that old accountI was never was able to speak with anyone! After some research I found out and wasn’t aware there was fraudulent activity on the old account in March by an employee that switched information to their own (bank, email, etc)Our domain was deactivated when business closed so I never received any emails afterwardsTherefore I wasn’t given the opportunity to resolve or try to clear up old account; just another email stating new account deactivated due to suspicious activitiesI assume since I was on hold for an hour and no one answered the account was being deactivated and reading here “deactivated accounts” don’t get supportI understand the payment for old account needed to be cleared but I think this could have been handle in a professional mannerDefinitely Would...Would Definitely NOT USE or Recommend

Initial Business Response /* (1000, 5, 2015/10/12) */
Hello,
Upon further review, a member from Square's Support team has been assisting you with this matter and sent an email to you on October 8, The email states: "we have now initiated a return of these funds to you! You should
see the credit to your account in 1-business days."
If you have any additional questions please email Square's Support teamSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures
Initial Consumer Rebuttal /* (2000, 7, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Terrible customer service and communicationThey will leave you hanging and hold on to your money* *** ** *** *** *** *** ** *** *** ***

Initial Business Response /* (1000, 5, 2015/09/10) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you on August 25, requesting additional information about your accountThe information was provided on August 28, and Square's
Compliance Team emailed you on August 31, to inform you "that we have completed our review of your account and have removed the deferred payout status on your account."
Square's Compliance Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hours
Initial Consumer Rebuttal /* (2000, 7, 2015/09/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I had a hack happen to my Square account almost two weeks ago and my email address was changed and I list two days of transactionsI have not been able to get hold of a person on the phoneI finally received an email saying they put a protective hold on the account and would call me the next day to resolve the matterI have given them my number a couple of times, some other friends have written them to let them know, but as to date it is almost a week later and I have heard nothing from them in regards to resolving this matterI have no idea how safe my clients are at this point and where my transactions went and if I will get that money backYou need a code to call them and since my email address was changed my code I had was no goodSo you can't call and get in touch with anyone!!

Square is refusing to help me resolve a purchase dispute and actually hung up on me when I was trying to get additional information about the issue

We opened a square account for our small business and they verfied our bank account and things went smooth for the first weekThen after we were waiting on over figures to be deposited, we got an email stating our account was deactivated without any reason or just causeNot only did they shut down the account but they held all of our money from usWe are a small business by them stealing our money we are losing everything we have worked forWhat they are doing to us is 100% criminal!!! They are holding our money for days they say...We may not still be in business that long because of thisThey will not even speak to us by telephone because they deactivated our account

Stay away from this companyRead how square destroys small business accounts with no recourseThey did this to a company of disabled military veteransWe needed online invoicing for our small shopSquare let us set up, took money from a client on one transaction using American Express card then square demanded we provide supporting documentation for our business existenceWe provided Federal EIN, copies of the invoice for the transaction and informed square we were smallAnd only had a web contact page as we were still building siteSquare demanded the same documents TWICE from usWhen we complained about that and refused to be extorted into taking out a company advertisement we do not need or want, the Square rep seized our money, closed our account and denied us the ability to even talk with anyoneWe were toled the reason was "a pattern of risky transactions" how is ONE TRANSACTION A PATTERN??? I used my personal account to get a phone code and was threatened by Square rep and led to believe that if I made another issue out of business account being closed, my personal one could be affected as wellSHAME, SHAME SHAME! If you have any connection to the military, close your accounts and take your business elsewhereThese people are the worst kind of crooksDo a google search of this wretched company to learn for yourself the small businesses that have been destroyed without recourse or review by these peopleAsk yourself if your business could survive having all your money stollen right now, your entire POS taken and you left with nothing and no appealThat is Square folksThe cold hard truthCheck out their Revdex.com NEGATIVE reviews and *** reportEye openingGlad we did not go all in with them