Standard Parking Northwest

We would be more than happy to look into this matter for the customer,There is no contact information listed so if you can please contact us at [redacted] @standardparkingnw.com with the ticket number, and any details on the attendant and manager you spoke to as referenced in your complaint

Complaint: [redacted] I am rejecting this response because: The main components of this complaint were never addressedThis company adds a fine of more than the parking ticket value for payments within days of issue (such as mine)I was not able to submit an appeal within days of the ticket issue, which I triedAnd they don't even have a due date on the parking ticket to make clear when a payment is actually due (!) - which was confusing to me and different than all other bills I get as original attached to this complaintThey state a fine will be added days after 'being due', but never make clear when the payment is 'due' anywhereAll the original complaints about this broken process have not been changed, updated, or improved by this businessSo why would I accept their response? My complaint stands.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business (stating that they are waiving and voiding the violation AND the late fee) in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI however still believe that "courtesy" of waiving the late fee was not a courtesy at allIn fact I had not received a response to my question for weeks and instead received the payment reminder with late feeWhile I will take this as a "lesson learnt", I still believe there is scope for the Parking Company to update signage to be consistent so that there is no room for mis-interpretationAnd on this fact the violation should be waived and not because you sent an incorrect picture of the signage.Overall, I'm glad that we reached this resolution.Sincerely, [redacted]

Mr [redacted] ,Our violation team responded to your email you sent yesterday with information on this promise to pay noticeThe violation notice with the code $garage rate was for the day you referenced, we apologize you received this notice in errorThe yellow slip you gave to the attendant did not coded at the facility correctly and resulted in the late notice for payment invoiceThe violation team has already reached out to you via your dispute from 2/15/and let you know that this has been voided as the payment was made and has been updated so that you will not receive any further invoices for this garage rate.we will work with our local team to make sure situations like these do not occur again, and thank you for the opportunity to resolve this for you and that we are reviewing this with our ticket input clerk as to the cause of the entry error

The notices do have the violations groups email contact and the website to contest tickets directlyIf there is an error we would be more than happy to assist with this request at either, but email will be the fastest resolution for you email: [email protected] and website: https://www.parkingticketpayment.com/spnw/

This messaged was sent to the facility concerned and The manager of this location and the customer have already discussed and resolved the issue today October 24th

The violation was issued because the sign is implied that only over sized vehicles use the stall such as trucks and large SUV'sThe "only" sign is used for saving a space for vehicles over 6'such as emergency and repair vehicle access while allowing large trucks to have the adjacent stallMost Parking garages have height restrictions as you travel up the building due to construction most large vehicles and trucks are restricted to the floors they can physically accessThat is why the signs are in place and we have taken the issue to the property company about how this could be interruptedWe issue tickets on this specific issue because smaller vehicles using these stalls physically limit the number of larger vehicles to access the garage and the intent of the violation is to prevent future usage of that natureThe Late fee is waived during the appeal process, once denied it would be applied days following the notice of denial as you noted correctlyThe management also as you noted waived it as a courtesy based on the fact you were corresponding with the violations departmentThe Payment Reminder is sent every days following a violation being entered into the system as a policyThese are notices are intended to inform you of the current and potential cost of the fees, as you can see we waived the fee because of the above noted communication, which is not trying to make more money for no reasonWhile a violation process can feel negative by its nature, we do try as noted to waive fees and be proactive and reply promptly.The one issue of the signage picture you described is something that was sent incorrectly, I will not post the picture of your vehicle and garage we took at the time of the violation but the signage only picture that was sent to you during the email correspondence did use the wrong version of the sign with the only term on the picture and because of that we will be waiving and voiding the violation based on that factIn the future please be advised that using stalls not designed for smaller cars is subject to garage fines

Complaint: [redacted] I am rejecting this response because: The amount of energy that is withdrawn at the Blink station is far greater than that of a regular outletAt a Blink station, a full car charge takes around hours, while at a regular outlet, it takes and 1/days, at leastIf they were the same, nobody would install car stations and everybody would use regular outletsI connected my car to a regular outletThe exact cost that I incurred can be calculated the way I mentioned in my original complaint (kW x hours x cents = cents)A full charge would have taken days x cents per hour = $10.08, which is how much it normally costs to charge a car at homePlease review the calculations I provided and you can make sure that NO more than cents were spent on electricity by my car (again, it is not the same to charge at the Blink station than at a regular outlet) I believe that we wouldn't be having this argument if I would have plugged in my cell phone to the outlet, rather than my carIn that case, the business probably would have not complained and fined meThe business might argue that a cell phone and a car do not draw the same amount of electricity, when in fact, *they do*The difference is that a cell phone charges in approximately hours, while a car would need and 1/days to chargeBut the amount of electricity is the same, so think of this as plugging in my phone for hours at their parking garageIf you think that deserves a $fine, I will pay for it In any case, the policies at the parking garage are very clearly shown at the entrance and none of them directs to the use of outletsThe car was perfectly parked in the spot; charging doesn't have anything to do with parkingIf there had been any mention to not using outlets or any other resource at the place, I would not have used an outletPunishing someone for what seems to be a very arbitrary decision is unfairI have attached a photo of the policies, so there is no room for interpretation from the business or me Companies and people in general should be incentivizing mediums of transportation that help our environment, such as electric, not dis-incentivizing themI think it's really a shame that for a few cents, people who have taken the leap to buy an electric car, are punished for what someone would consider "improper parking" Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

[redacted] ,Whom did you file a report with? our garages are signed with language referring to the non liability as the entire industry does to incidents of this matter If you have not yet contacted the facility manager for this location, they should be your point of contact in any customer accommodations about the monthly parking, also they can document the details of the incident if that is not who you did a report with.If you do not have the managers information please contact at us our main office branch and we can get you the details 206-381-

We understand the frustration with the pay machine not working which is why we offer more than one method of paymentOur pay machines use solar power and do occasionally go down in cloudy weatherThe signage at this location provides instructions on how to pay either by calling Parkmobile or using
their mobile appThe signage from this location also states the penalty for no payment is $This is why we were unable to void or reduce your ticket amount. Many locations are transitioning out of the traditional pay station / money box payment method to a more secure and personalized experience using your smart phoneThe Parkmobile App allows you to manage your parking needs by setting up text alerts, extending your parking session remotely, and saving your information

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me
Was able after much searching to contact rep for parking garage. They have been most kind in helping me resolve this issue.
All of this was done quickly and very professionally once real communications with live person was available. Suggest this company have a desk to handle this kind of issue in the future
Thanks to all
*** ***

Revdex.com:I filed a complaint and it has since been resolved.Sincerely, *** ***

We are very sorry about your experience, we reviewed the information you submitted and based on your dispute email to our violation department they already had an internal investigation into this issuewe have discovered an error that occurred on this day with the security officer handheld, this
was resolved but did cause the late fee to be applied automatically, we have already contacted the customer and notified them we are processing a refund for the late feewe also have the manager doing checks with the security hand helds now to ensure the uploads occur as designed to ensure we do not have this type of issue in the future.the customer may contact us at anytime at the local office to speak to the management about the refund status 206-381-The refund will be issued via check to the customers address on file and should arrive in 3-weeks

Revdex.com Team, the online system had an error so wanted to get this submitted: We received this complaint from the customer via the Washington's AG Office on the same day and provided the following: "Washington State Attorney General's Office, Thank you for
contacting us about this issue, ***Our Violations team has already reached out to the customer regarding Ticket#***The customer attempted to resolve the ticket the same day it was issued but the system takes 24-48hrs to upload to the website after issuance as the lot officers use the same handset for the entire shift We have started the process to void the ticket based on information provided by the customer that the fee was paid, due to the machine not issuing a paper print out and the customers information was correct to us We do issue tickets due to the fact no receipt in the window and the lot attendant can not verify an error on site about a printer error, so the tickets are issued equally but we void any payment issue processed as in this case. Also, we do inform the customers when they reply via email or the web appeal that the ticket is on hold and no additional fees will be incurred until the appeal of the fee is responded too We sent the response to the customer on Tuesday Feb 28th, and the ticket was on the Friday the 24thso we did respond within business days of receiving the appeal emailto finalize, this issue was resolved as a void as the customer provided the information requested." The customer did respond about the way we process payments and handle the resolution as we do require all appeals in writing We would like to add, that one of the suggestions to this process the customer asked us to add of having our direct email on the ticket itself is something we are actively looking to add to the new yellow envelopes going forward to make it easier for customers to have more ways to reach us faster. and again we thank them for providing the payment receipt and that we did finalize their issue and are appreciative of the feedback to improving our customer service based on their experience Christopher J*** Regional Office Manager Legal Notice: This message is intended for the addressee(s) only and, unless expressly stated otherwise, is confidential and may be privileged If you are not an addressee, (i) please inform the sender immediately and permanently delete and destroy the original and any copies or printouts of this message, and (ii) be advised that any disclosure, copying or use of the information in this message is unauthorized and may be unlawful

Revdex.com:I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received a refund and learned that the owner of the lot in question tickets cars re-parking within a 4-hour time window, even if each instance is within the posted 30-minute limit I suggest anyone wanting to park multiple times within hours at this location to street park to avoid this situation.Sincerely, *** ***

The Parking Lot is private property and violations are issued for failure to pay to all vehicles who do not purchase a permitPark Mobile is not just an app on a smart phone but also has a toll free number is also listed on the signage next to the pay station that can be called inThe signage is
clearly displayed in Green at the locationThe paystation is just one of the options to pay for this location, not paying to park is not a valid reason to not be issued a ticket as we also have a the office number in bold letters on the sign above the station and on the unit itself These units are eco-friendly and use solar energy to power the cells, they do run low time to time due to the weather in our region and that is why we ensure we have a pay by phone and pay by app option available for the client and customersSecondly, this location has pay stations, located on each end of the lot; not just the one that was not functioning as you described above, we have receipts and processed transactions on this day from both as well
Our violations group will reach out to you shortly about doing a one time reduction on this violation for youWe want to ensure the best customer service resolution and also allow others to understand the ways to handle parking on private lots as this is posted for the Revdex.com to review

The customer was parked in a loading zone which is not part of the Washington state disability access license programWe did receive his letter but it was not until later in Sept at which time we also processed his emailThe auto response sent to the customer does state that no late fees will be
applicable until we resolve the contested fee being disputed via the process
We absolutely understand the reasons many people have emergencies but the rules of the ownership is meant to make sure the ticketing process is unbiased in that the rules apply equally to all to ensure a safe and secure environment in the garages, and access to the building via loading zones and disabled parking spaces
We do try to make customers aware that due to incoming volume it can take 14-days to respond during which time no late fee will apply if the ticket is contested, and that is the same in this situationAlso, that this is a first time offense at this location for the customer we will be reaching out to resolve this today and extend a courtesy resolution due to the amount of time this has taken to come to response for the customer

We understand the Fee process can be contentious by nature, but the due date is days from issue date and printed on the ticketWe have attached a sample copy of this ticket for referenceIf you reached out to the website listed you are able to request an appeal/extension and also make the
payment as you did do
If you contact our violation department with your ticket number directly [email protected], They will be able to work with you on getting a one time exception on this issue based comments and that we would have been able to help if an extension appeal had been made

***,We would be more than happy to assist you with this appeal, please contact us at [email protected], we have an entire team of dedicated professionals ready to assist youWe did not see any ticket number or license to research this based solely off your complaint provided here
However we did research your email address and found no communication submitted to the website or email system.also, we have attached the image of parkingticketpayment.com/spnw , which is a nationally provided service by Complus (TM) and is not "fishy" and also was 100% up time during the month of AprilYou can see it allows for both payment and appeal options clearly identified on the siteAlso, Tickets have the violation email listed directly on the slip to ensure multiple ways to contact us.You mentioned you called us but we do not provide a direct line as we do require all information in writing to prevent occurrences where it is a They Said, I Said scenarioThe Regional Office does have a Line which gives all this information as well as the switch board operator would also provide this information and takes calls every day, so We can verify any SP Seattle Number is staffed and even has a dedicated response information line. Please reach out to our dedicated violation staff today, that email again is [email protected] and we will love to get this resolved or answered for you! thank you for the opportunity to explain the actual details of our system for the Revdex.com and verify the parts you had concerns with our working and well documentedAlso we look forward to be able to assist you in getting this resolved