Standard Parking Northwest

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

The violation was issued because the sign is implied that only over sized vehicles use the stall such as trucks and large SUV's. The "only" sign is used for saving a space for vehicles over 6'8 such as emergency and repair vehicle access while allowing large trucks to have the adjacent stall. Most...

Parking garages have height restrictions as you travel up the building due to construction most large vehicles and trucks are restricted to the floors they can physically access. That is why the 2 signs are in place and we have taken the issue to the property company about how this could be interrupted. We issue tickets on this specific issue because smaller vehicles using these stalls physically limit the number of larger vehicles to access the garage and the intent of the violation is to prevent future usage of that nature. The Late fee is waived during the appeal process, once denied it would be applied 14 days following the notice of denial as you noted correctly. The management also as you noted waived it as a courtesy based on the fact you were corresponding with the violations department. The Payment Reminder is sent every 30 days following a violation being entered into the system as a policy. These are notices are intended to inform you of the current and potential cost of the fees, as you can see we waived the fee because of the above noted communication, which is not trying to make more money for no reason. While a violation process can feel negative by its nature, we do try as noted to waive fees and be proactive and reply promptly.The one issue of the signage picture you described is something that was sent incorrectly, I will not post the picture of your vehicle and garage we took at the time of the violation but the signage only picture that was sent to you during the email correspondence did use the wrong version of the sign with the only term on the picture and because of that we will be waiving and voiding the violation based on that fact. In the future please be advised that using stalls not designed for smaller cars is subject to garage fines.

This messaged was sent to the facility concerned and The manager of this location and the customer have already discussed and resolved the issue today October 24th.