StandUP Wireless Reviews (50)
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StandUP Wireless Rating
Address: 5555 Oakbrook Pkwy STE 620, Norcross, Georgia, United States, 30093-2253
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bad service al around, cell phones are just not good at all and the service ever worst from 1 to 10 maybe a 1.4..
To Whom This May Concern,
We sincerely apologize for any unsatisfactory experience that the consumer has encountered with our company. StandUp Wireless would like to speak with the consumer directly to assist in any way possible. We have reached out to the consumer at the email address provided and look forward to hearing back from the consumer.
Thank you.
If they want to speak with me they should give me a Tel # where to call them. Or they can call me at X-XXX-XXX-XXXX from 9 am to 12pm any day except tomorrow 03-12-2020 will be very busy.
02/01/2020
To Whom This May Concern,:
I *** use my lifeline to sign with Standup wireless using my own tell-phone Number 1323,-XXX-XXXX the I been using for the last 15 to 20 years., and for about 3 or 4 months, the I changed from Verizon to Standup Wireless and Verizon did not give me any problems and they transfer my cellphone # with no problem to standup wireless, bit their service is very bad in my area and the Vortex cellphone they provide is of very poor quality, so after I complaint to Standup Wireless few times about the service and the poor quality of the sound in their Vortex cellphones and see no changed, So I change to Safety Net Wireless and request Standup to relinquish my number XXXX-XXX-XXXX to Safety Net wireless they refuse to do so, even Safety Net requested every two days for about 13 days because I call both of the companies daily and Standup wireless keep telling me the problem is with Safety Net wireless and Safety Net wireless keep telling the Standup is not responding to the request to relinquish my # to Safety Net. I call Standup 13 times requesting to let go my Number and last 01-22-2020 and talk to the Supervisor for the 3 time she toll me to call back on 01-24-2020 and everything was going to be fix and when I call the last time on 01-24-2020 They toll me my account has been close and my number will be recycle, and the operator said "If you had pay the $10 for one month of service you would had the time needed to be able to change you Tell Number.,. Because once you transfer you account to an other company we deactivate you Tell Number and that's why they do not relinquish you Number 1323,-XXXXXXX" and I said to him, No one toll me nothing about paying $10 until now the you mentioned and he said that's what they do... Well that's the tactics they use not to relinquish my personal Number the I had used for about 15 to 20 years. I want my Telephone # back.
Standup Wireless Phone: 1-800,-XXX-XXXX E-mail: ***@standupwireless.com
Product_Or_Service: N/A
Order_Number: Pin # *** But they
Account_Number: Acciont # XXXXXXX
Other (requires explanation) For Standup Wireless to Reactivate my Account and my telephone # XXXX- XXX-XXXX and relinquish to Safety Net Wireless So I can have my Tel # XXXX- XXX-XXXX Back, it Was my for about 15 to 20 years they had no right to do what they did, Or pay me $1,000,000.00 for abuse of power. Thank you. Sincerely: *** Email At ***@yahoo.com Tel, # XXXX- XXX-XXXX Address: *** Ave. South *** XXXXX
To Whom It May Concern,
This Lifeline consumer enrolled into the Lifeline program with StandUp Wireless on 8/09/2019. On 1/21/2020, this consumer initiated a Lifeline benefit port to another Lifeline service provider. Systematically, we are notified when a benefit has been ported and Lifeline program guidelines require that we de-enroll the consumer from the StandUp Wireless' instance of the Lifeline accountability database. As a result, this consumer's account was deactivated. Once the account is deactivated, the ability to port out a particular number is restricted. Once removed from the program, the consumer would have to re-apply in order to get the services reactivated to initiate the port.
I an attempt to resolve this complaint, we have reactivated the phone number at the carrier level by activating a $10 prepaid (non-Lifeline) plan free of charge for a period of 10 days. With services and TN reactivated, there should be no restrictions for porting out the phone number as long as it is completed within 10 days of today. Please advise the consumer to have the port-out of the phone number initiated.
Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
Standup wireless still playing games, Standup Wireless head quarters agree to reactivate my account and my cellphone number for the next 10 days so the my # the I been using for the last 15 to 20 years can XXX-XXX-XXXX can port to Safety net wireless, Well I call Monday XX-XX-XX after I read their Respond at Revdex.com and they ask me to call back in 2 days then to call back on Friday XX-XX-XX and by then they have disconnect the cellphone again... and when I dial my old # XXX-XXX-XXXX the cell ring and showing the # XXX-XXX-XXXX, so I call back to my XXX-XXXXXXX and instead of showing the I call from XXX-XXX-XXXX show the I am calling from XXX-XXX-XXXX and not XXX-XXXXXXX. Friday XX-XX-XX Standup wireless disconnected the cell # and today Tuesday XX-XX-XX they activate the cell again after I complaint Revdex.com again and I call Standup wireless and they said, "you cellphone is disconnected and you account is closed, then I say, how can I call you from a cellphone is disconnected? they said, " I do not Know. Sorry we can not port your # because account is closed and cellphone is disconnected too.. have a good day..... This is Crazy.. Help Please. Sincerely: ***. PS. None of the Standup Services representative are in the USA, they either in ASIA, India, or Centro America and is hard to understand the most of the time.
To Whom This May Concern,
This consumer was receiving the Lifeline program benefit with StandUp Wireless up until the point where he transferred his Lifeline benefit to another provider on 1/15/2020. The subscriber was de-enrolled from the Lifeline program on that day however, the phone number remained active until 1/21/2020 when the service was deactivated. During that time, the consumer attempted to port the phone number over to another provider. StandUp Wireless does not freeze or block any phone numbers from being ported out to another provider while active.
The consumer advised our customer service team that the company that was attempting the port in was not successfully. Our customer service rep provided all of the account information needed for a port out to another company, however the company was unable to complete the port in. We also attempted to change the account pin on an account that had already transferred the Lifeline benefit to help the process with the other provider complete. On 1/21/2020 after the account was deactivated successfully, we advised the consumer that any port in attempts of that phone number would fail because the phone number is now deactivated.
We are unsure of why the port in was not successful with the other provider but provided all of the information we could to the consumer to assist in the process. The account has been deactivated since 1/21/2020 and we are unsure of what we can do to help resolve this issue at the moment.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was informed by Safety Net Wireless of what Standup wireless need it to do in order for my Cellphone Number to be Port it to Safety Net Wireless and it was for standup wireless to Activate my Account and Cellphone Number to be able to port it to Safety Net Wireless. I call about 13 or 14 times to request standup wireless to port my cellphone Number and they refuse and said there is nothing you cant do and continue to refuse and they never care to do so.
Even when Standup Wireless Headquarters promise to do so., I call and talk to supervisor and they always said, we talk to Headquarters and they say not to do so, I call them up to the last day and they just refuse to do so... Standup Headquarters said they will do it and the I have 10 days to port the number, so I call Safety net wireless every two days because it takes 2 days for them to respond with the porting of my #, and they did not there Supervisor refuse to do so.
Lies and Lies over and over from Standup Wireless.
Steps to take is Activate Account and Cellphone # and just respond one of those 8 or 10 request Sent from Safety Net Wireless by my request for them to sent. Need not to be a Albert Einstein to do simple like that, But you need to be willing to do so and stop being a annoying pest.
Ps. You never not even once try to port my number, I was calling Safety Net Wireless and the always say we will request it again, but unless they Activate the Account and Cellphone it not going to work, because they not even respond to any request... Sure you Standup wireless got total of 16 or 18 request from the first time I change companies, and from when standup wireless promise to do so in the nest 10 day, just use one of them and port my NUMBER XXX-XXX-XXXX.
Sincerely:
To Whom It May Concern,
This consumer's phone number has been active on our platform since 2/6/2020 and remains active today. We also pulled the call detail records associated with the usage on this phone number and found significant outbound and inbound usage from 2/10/2020 and as recent as over 200 outbound minutes used as recent as Wednesday 3/25/2020. This supports that the phone number has been active at the carrier level and no restrictions to port this phone number out are in place. We have provided the customer with all of the information associated with his account and have reactivated his phone number to allow another provider to port the number in. Since reactivation, the phone number has accrued close to 800 voice minutes and 41 text messages that we have not charge the consumer for. At this point, this consumer is no longer a Lifeline consumer with StandUp Wireless and has been reactivated as a prepaid account. We would be happy to work directly with the consumer outside of customer care, however we cannot keep the phone number active as non-billed usage continues to accrue on the phone number. We are unsure of what steps outside of reactivating the phone number and providing the account information for port out/in we can take to assist this consumer further.
Thank you.
The phone failed to allow phone calls and we were told it was unlimited talk and text described as a free government phone. Stand up wireless.
I tried to reach customer service who said I failed to renew somehow when I was only told to make phone calls every month to keep it active. When I asked how was I supposed to renew I was hung up on.
I would like them to cancel out our subscription and no longer receive the services from there.
To Whom This May Concern,
The consumers plan included unlimited talk and text, however it appears that the consumers account was disconnected on 12/19/2019 for a renewal failure. This disconnection request was sent to us from the state of California.
If the consumer has any additional questions or concerns, please have them contact our customer care team at XXXXXXXXXXX or by email at ***@standupwireless.com.
Thank you.
I think stand-up wireless is an excellent telephone company and internet service provider, I have had lifeline with them for two years now the clarity in the Calls is perfect. whenever I think there's a problem I call up the stand up team and they take care of it for me promptly and politely.
Standup wireless failed to solve the issues with my phone.
This is the second phone that has software malfunctions and it's ruining my day every day and yet Standup Wireless has no acceptable ways to fix it other than recommending a factory reset just so I can lose all my contacts again and again.
I need a phone that works without any issues and this is the second phone from them that has all kinds of bugs and malfunctions. They also refused to investigate who hacked and destroyed my first phone remotely.
Contact Name and Title: Monica - Compliance
Contact Email: ***@standupwireless.com
To Whom This May Concern,
This consumer's account has been flagged during an internal audit. The consumer was notified on 11/19 of the requirement to complete a National Verifier application by 12/19 for purposes of confirming eligibility for the Lifeline program. Upon completion of the National Verifier application and an approved eligibility determination from the Lifeline program administrators (USAC - National Verifier), this consumer will be re-enrolled in the Lifeline program and issued a replacement device free of charge. We have confirmed that the National Verifier application has not yet been completed or has not been approved. The application takes approximately 7-10 minutes and can be completed online at https://nationalverifier.service-now.com/lifeline. Upon completion and approval we will re-enroll and issue a replacement device.
Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
They have failed to investigate who nuked my first phone. Illegally. Remotely. The second phone might still be malfunctioning but I didn't use it enough to be able to tell for sure if the problem is still there. The illegal non-stop abuse from illegal advertising was not removed or blocked or resolved yet. Damages have not been paid. Local private laws have not been observed. Personal preferences have been abused.
StandUp Wireless provides devices that are compliant with the Lifeline program guidelines and minimum standards set forth by the FCC and USAC. The devices are sent out with factory default settings along with an app administered by StandUp Wireless that allows customers to manage their account. All devices are tested for full functionality including outbound/inbound calling/sms and software function. If any customer reports an issue with the device, they have the option to send the device back free of charge for our fulfillment team to review. If deemed defective by a troubleshooting specialist, a replacement device is issued after testing for all functionality. We have no way to trace or validate this consumer's claim that their device was hacked. We have access to only the call detail records (CDRs) associated with any outbound or inbound data, voice, or sms usage that occurred on the StandUp Wireless issued SIM card that is active on the device. We have sent this consumer a replacement device tested by our fulfillment specialist. The consumer has the option to send the device in for testing and replacement if deemed defective, however we aren't sure what more we can do to assist in resolving this consumer's claims.
(The consumer indicated he/she DID NOT accept the response from the business.)
My private laws require that all phone repairs need to be conducted using nukes guaranteed by North Korea. You might want to ask DOD to send some of those.
I've had this phone service for over 2 years. When I first signed up for it, they were under the name, "Cintex Wireless" then all of a sudden I received a text message stating Cintex Wireless was turning into Standup Wireless. I was a little taken aback by the sudden change, considering there was no notifications or explanations as to why the change but that wasn't what bothered me. I still have this service, since it's my only means of communication for doctors appointments/family calls/etc. The most bothersome thing, are the spam calls and text messages. I changed my number last year and not too soon after that, I started receiving calls and texts for the person who previously had my current number. I was contacted by said person (Brianna Butler) because she couldn't get into her Google account to change her security information and wanted the verification code sent to MY phone so she could update her information with her new number. After that I'd have to either respond to these text messages to let people know said person (Brianna Butler) had changed her number and where to contact her. On top of all that, I was constantly blocking calls from spam numbers to the point that I had to start deleting the numbers after blocking them because my entire contact list was blocked numbers. Since this year began, I've accumulated over 200 more blocked numbers in my phone contacts. When I contacted Standup Wireless customer service about these issues (as well as how my phone would cut off without the battery being nowhere close to low and connecting the phone to a WIFI device was an issue because apps would download on my phone without my permission) I received an email back stating it looked like I needed a new phone device but I'd have to pay $50 dollars for it but they could give me a new number free of charge. I didn't even bother replying to the email because not only did I find it ridiculous that I'd have to come out of pocket to pay for something that wasn't my fault but whose to say if they gave me a new number that it would be just that? A NEW number and not just another recycled number that was previously used and I'd have the same problem all over again. The only reason why I still have this phone, is because of the reasons stated above. When I'm able to, I'm signing up for a phone service with a different company.
We sincerely apologize for any unsatisfactory experience that the consumer has encountered with our company. Regarding the recycled phone number, unfortunately we do not guarantee an unused phone number as the phone number is auto generated in our internal system based on the zip code provided by the consumer. As for the defective device, StandUp Wireless will provide a one-time replacement device free of charge to the consumer that will be tested for all functionality prior to shipment. We will need the consumer to verify the mailing address. To do so, the consumer may email me at ***@standupwireless.com or call me directly at XXXXXXXXXX.
I have sent my reply and contact information to the email above, accepting the one-time replacement device free of charge offer. Thank you!
Update: Received the new device from Standup Wireless on November 22, 2019. New and straight out the box (aside from the SIM card already being inserted into the back of the phone.) The Standup Wireless employee who contacted me about my review also changed my phone number before I received the device. However, upon receiving the new phone, I'm not able to use it because my account wasn't switched over to the new device (it's still active on the phone I already have). As of right now, I can't use the phone and am currently waiting for the employee I spoke to, to fix the situation. As far as my phone number change is concerned, I have received 2 phone calls and 2 text messages for "Lynette". Considering I haven't given out the changed number to anyone and as the reply states above, phone numbers are auto generated, I'm not surprised. I really wish the numbers given out were NEW, but I still have stated how appreciative I am to the person at the company who helped me. Especially as quickly as she did. Hopefully the phone and account situation is solved just as quickly. This is just my updated comment/opinion.
Constant, Constant, Constant drop calls, video's run like their streaming through dial-up! This service is so annoying constant interruptions, OMG and the drop calls over and over!!!!
StandUp Wireless would like to speak with the consumer directly to assist in any way possible. We know that there are coverage restrictions in certain areas and would like to identify if this is a cause of the issue that the consumer is encountering. We can be reached at [email protected] for assistance.
No Customer Service Dept. avail to receive calls to resolve customer issues.
Sales associates recite policy and try to upsell customers having issues.
I am older and disabled,on a fixed income that does not allow for the expense of a cel phone.
I got a phone through the Gov. program,and use it for medical and grocery trips only.
The phone stopped working last Thursday while waiting for transportation to a doctor's appt.
The provider replaced the sim card only to find that the phone is defective, but the phone is a month out of warranty (I got it in Febuary) so I was told that due to policy, I would need to purchase a new phone or upgrade at a cost.
I understand and respect policy, I also understand that policy can be circumvented on occasion by a person in the appropriate position of authority to maintain a high level of customer satisfaction. I was not put in contact with any such person. Instead I was invited to purchase new or upgrade by four separate persons. I am fortunate that I am not elderly,or more profoundly disabled, and am able to seek out another provider without a great deal of difficulty. I am sure that there are others that are not so fortunate, and will be left twisting in the breeze. The fact that a company with such poor customer service is entrusted with providing a 'lifeline' for the elderly and disabled calls into question whether or not they are providing adequate services to these people. Perhaps there should be more stringent auditing practices to ensure that these companies are serving their demographic with respect and integrity. I got no impressions of either. They wouldn't go the extra inch to keep a customer...repugnant.
I simply want a defective phone replaced, in good faith.
Contact Name and Title: Monica - Compliance
Contact Phone: XXXXXXXXXX
To Whom This May Concern,
I would like to offer an apology on behalf of StandUp Wireless as it appears that the consumer did not have a positive experience with our company. I would like the chance to rectify the issue. StandUp Wireless will provide the consumer with a one-time out-of-warranty replacement at no cost. I will need the consumer to contact me to verify their mailing address. I have included my contact information below.
Email: ***@standupwireless.com
Contact Number: ***
Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
Both Monica and Ariel resolved the matter in a manner that was professional and satisfying.
Yes, customer service was a wait, but the results were platinum.
Thank you.
I've tried for 2 months to get a phone and have been denied according to the company for lack of proof of benefits and an existing account
I've mailed the company proof of my snap benefits and informed them that I live alone at this address and do not have existing service. I checked the box on the application I mailed to certify that I have no service at my address. I've been denied a phone and have been told to resubmit an application which I've done 3 times since March 2019
To send the phone that I've applied for
Contact Name and Title: Monica - Compliance
Contact Email: ***@standupwireless.com
To Whom This May Concern,
We received the consumer's application and eligibility proof on May 28, 2019. However, we are in need of the consumer to provide the independent economic household worksheet. StandUp Wireless can send this worksheet to the consumer if the consumer verifies their address. To do so, please have the consumer email ***@standupwireless.com.
Thank you.
Have had service problems and phone malfunctions.
I had this phone service since Sept of 2018. I have had to have the phone replaced 4 times due to system not responding and phone will turn off and on by itself. Now I had my sim card stolen and they sent me a new one and when I put it in it asked me for a privacy protection password . I've tryed deleting my phone from Google and still pops up I can't get passed it in anyway . They say it's Google's problem but it is set up in the phone as a antitheif password and they should know how to get passed it. Can't get them I give me a password so the phone will work .
Would like to have them replace the phone with one that will not malfunction and one I don't have to put in a password to get to the main screen to use it
Contact Name and Title: Monica - Compliance
To Whom This May Concern,
StandUp Wireless will be providing the consumer with a new device at no cost to the consumer. We will be mailing the device to the address on file. If the consumer would like the device to be shipped to a different address, please have them email ***@standupwireless.com
Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
Since they are willing to send me another phone so I have service I will accept their response but reserve the right to file again if they don't send it or it malfunctions.
Thank you .....
Terrible! Terrible! Terrible! I have been trying to get a new phone since I first applied and received a phone "brand new" the phone said that there was no SIM card in it. Immediately I took it back to the stand were they sign you up at and they advised that their was noting that they could do for me and to call customer service, they then sent me a new SIM card after waiting for 12 days now to get my phone to actually work. When I called back for the umpteenth time over a phone that has never worked at all. The operator advised me that I have to return the phone to the company at my own expense and that they may or may not repair it. This company is horrible the customer service is non existent. You can't understand operator half the time. How is it that a government-issued phone is handled thoughrough out of the country employees. Wow so much for chose American and Americans work...
no phone service, keep getting messages that say cellular use restricted, and cellular network not available. paid for unlimited service thru may 9
This is my only phone, am disabled senior. Problem started today, may 7th, 2019
phone number XXX-XXX-XXXX. Can't even make a call to find out what the prob is. It is not time for my re-certification, and I am still eligible for the lifeline program
that my phome service will be restorted,promptly
Contact Name and Title: Monica - Compliance
Contact Phone: 678.741.6214
Contact Email: ***@standupwireless.com
To Whom This May Concern,
The consumers account is active with voice, text, and data available for use. If the consumer is encountering issues with their service, please have them email ***@standupwireless.com or they may call me directly at the number provided.
Thank you.
I received a lifeline phone through this company in Las Vegas, NV on Feb. 27th. The battery was defective out of the box, they sent me a replacement battery and it is defective as well. I would like them to give me a replacement phone or figure out why TWO batteries did not work.
Replacement If they could send me a replacement phone or figure out what the problem is to fix this phone that would be great.
To Whom This May Concern,
StandUp Wireless will be providing a replacement device to this customer at no cost. However, prior to shipping the device, we will need to verify the customer's address. To verify their address, the customer will need to email ***@standupwireless.com.
Thank you.
I have been with stand up wireless for 9 years and on 2-21-19 I got a text from them telling me that there was an system error and I dont quantify and within an hour my phone was shut down and I will told per company to call life line and usack and I was informed that their was nothing with my name or company in their records and that it all came from standup wireless so I contacted them yet again and asked to speak an supervisor and I was told no so I hung up and called back today and was told that they will get back to me I asked that they turn phone back on until I can get another phone with another company and they said they would get back with me
Contact by the Business i would like my phone turned back on for 4 weeks until i can get another comapny and i was them to give me that number after 9 years i should be given that at least
Contact Name and Title: Monica Compliance Manager
To Whom This May Concern,
This customer was part of an internal company audit and was deemed ineligible for Lifeline services at the conclusion of the audit. The customer was given a 30 day notice with working service to re-apply, and if a completed application was not returned, the customer was to be de-enrolled from the program and services deactivated.
We did not receive the re-application with the 30 days allotted to this consumer so the services were de-enrolled. Since then this consumer has been working with a compliance representative to get the re-application completed. We have restored her services temporarily until the re-application has been completed.
The consumer has confirmed that the services is currently working and her application has been sent. We would like to consider this matter resolved.
Thank you.
I received a cell phone from them through the Lifeline program for low income and disabled people. The phone they sent failed right away. They sent a replacement phone that also failed. They refuse to replace it stating a 90-day warranty. This is a free phone for low-income people who generally can't afford to buy their phone. This phone is filled with advertisements and is not worth the $30 they're demanding for replacement.
Exchange I want them to replace the phone. They are being paid by the government to provide a service and should not be extorting money out of poor people who can't afford to pay.
Contact Name and Title: Monica,Compliance Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@standupwireless.com
To Whom This May Concern,
StandUp has attempted to contact the consumer by phone and by email. We would like to discuss the issues that he is encountering with the device provided to him by StandUp. Please have the consumer give us a call at XXXXXXXXXX.
Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
I've asked them to change their policy regarding the short warranty period. The person I spoke to said they would forward that request to upper management.
These guys are TERRIBLE!!! Signed up and they gave me an old refurbished Sprint cell phone, it never did work properlycalling their number, punched in the number for existing customersphone transfer system simply does not work, "unable to verify" it says Finally spoke with a supervisor, he promised to check into sending me a new phone, never heard back from him Avoid this company at all costs, they must be scamming the disgraceful Obama phone program
Recieved this service April 2018 was suppost to be unlimited minutes after 4 months it stops working I called thier customer service the minutes drop to 500 anytime minutes. I am on disability I have had no phone service almost all of December 2018.I called spoke to Columbia South America they insisted I pay them for the phone to work even though I never used even 500 minutes of talk time.its January 7th and I still have no service. This company is a scam.I ask for records of talk time they told me it was sent to my e mail address yet nothing ever came.They refuse to even give the 500 free minutes of anything.I needed a phone over the Christmas and New Years Holidays and this company is a scam. If the American people are paying Stand Up wireless for these phones and airtime their being scammed.This company does whatever it wants ..no policies,no customer service. When you get a cellphone you need to trust the company behind it. You cant trust this company. They give you a phone then expect you to pay even before your year is up..
Product_Or_Service: cellphone
Order_Number: April2018
Account_Number: XXXXXXXXXX
Modification/discontinuance of Give me the unlimited talk text and data u said was with this phone.
Contact Name and Title: Monica,Compliance Manager
Contact Email: ***@standupwireless.com
To Whom This May Concern,
StandUp Wireless offers a lifeline plan that meets the minimum service standards as required by the lifeline program. Per our Terms and Conditions, the StandUp Wireless Lifeline plan includes 500 talk, unlimited SMS, and 1 GB of data. On October 18, 2018, the consumers plan was changed to the 500 talk, unlimited SMS, and 2GB of data plan.
None of our Lifeline applications display an offering of unlimited talk minutes. If the consumer has a copy of the contract that was signed, we would gladly review for legitimacy, however StandUp Wireless does not promote an unlimited minute plan on any of our marketing collateral. Throughout the year we offer promotional plans that increases the bucket balance temporarily and there are end dates for those promotions. StandUp will gladly offer a one-time 500-minute courtesy to the consumers account for the confusion.
(The consumer indicated he/she DID NOT accept the response from the business.)
As a disabled person this phone was free provided by the US Government. This company does not provide adequate information . I went almost all of December with no talk service at all.Impossible for a disabled man to speak to anyone over the Christmas Holidays.This phone came back on Christmas Day.Off again 8 days later. I was told I had 1000 talk minutes . I only recieved the phone April 2018 ,never ran out of talk time until they cut it in half.I called customer service in Bogata Columbia seems nobody could spell or talk my name. After that no service for two months.Im 60 years old and disabled. They were not concerned over Christmas or New Years,,only helped once I contacted Revdex.com. This company changes its policys mid stream.They let me down.Go elsewhere if you need a working phone. They will turn it on if you pay them.Bait and switch tactics when your counting on this phone is not good.
To Whom This May Concern,
In response to the consumers complaint regarding their usage during the month of December, we would like to send him the customer detail usage records so that he may go over the usage for the month. In order to do so, the customer must email [email protected] to request this information.
This customer may have received a promotional plan that ended and thereafter received a lifeline plan that meets the minimum service standards as required by the lifeline program. StandUp Wireless has offered the customer a one-time additional 500 minutes for the confusion. We would like to apologize to the consumer if he is not satisfied with the service that we offer.
All information regarding our plan offers and usage requirements are included in our Terms and Conditions located at our website (www.standupwireless.com). If the consumer has an issue with customer care and/or service related issues in the future, the best point of contact will be [email protected]. Again we apologize for any confusion.
I was able to get the lifeline phone from stand up wireless via food stamps from the state of michigan.the company was set up at a local grocery store and I was approved and they gave me the phone on site.the phone was working good for a little while but the phone proved to be defective due to it not holding a charge then ultimately not turning on at all with in days.I called the customer service number and was told over the phone that there was nothing they could do and that it must be a defected phone because some people just "end up" with defective phones and was told to pay 50 dollars out of pocket for a replacement phone and that would be the only way I would be able to get a working phone.as of now I am not able to keep in touch with my doctors office or speak to family
Replacement To get a working replacement phone sent to me.
Contact Name and Title: Monica,Compliance Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@standupwireless.com
To Whom This May Concern,
StandUp Wireless would like to offer the consumer a replacement device at no cost. However, we would like to confirm the mailing address that the consumer would like this device shipped to. Please have the consumer contact us and inform us of the mailing address preference.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because the decision is fair.
Standup Wireless policy for problem resolution is extremely unfair to consumers. I have a pre-paid cell phone which was not delinquent but was disconnected on Christmas day saying that I had no voice text or data available but when I called the customer service on the 26th they explained that they do not know why I don't have service and explained that the problem will be escalated and someone will be in touch in approximately a week. Meanwhile I am without phone service until it is resolved. I asked if I purchase additional airtime would I be reimbursed it the problem was no fault of my own and was told no. I should wait for escalation results. Primary concern is if you purchase an unlimited talk and text plan how do you run out of service more importantly on Christmas day and the customer service is not open on holidays? Why do all problems require 24 to 48 business hours?
Product_Or_Service: Pre paid cellular service
Modification/discontinuance of Per their website they claim to be here for you. That is definitely not true. They claim to be your connection to the outside world but in every instance that you call for service they will respond with we will be in contact in 24 to 48 business hours (3-6 business days) meanwhile you have no service during that time. If I paid for 30 days of service and do nor receive 30 days how come I cant get reimbursed or at least credited for the days without service?
Contact Name and Title: Monica,Compliance Manager
Contact Email: ***@standupwireless.com
To Whom This May Concern,
It appears that this consumer purchased the prepaid plan on 11/19/2018, which is a 30-day plan. The plan expired on 12/19/2018. StandUp Wireless provides a 5-day grace period just in case the credit card fails on the first attempt of the auto-renewal. This consumers card failed during the auto renewal. On 12/26/2018, StandUp Wireless provided the consumer with 1000 courtesy minutes. On 1/7/2019 the consumer purchased a $5 minute purchase.
The consumer will need to provide a valid credit card to continue the Prepaid Plan or he can continue to make top-up purchases.