StandUP Wireless Reviews (50)
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StandUP Wireless Rating
Address: 5555 Oakbrook Pkwy STE 620, Norcross, Georgia, United States, 30093-2253
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Activated phone and forgot screen lock pin and phone number. Called customer service after receiving phone and was told my account didn't exist.
I locked myself out of the phone, called them, and they claimed to look my account up by every means, ie, name, address, etc., but couldn't find me. Tried to send phone back and cancel service, but was told I didn't have service. I have the phone with STANDUP WIRELESS and their phone number written on the back of it. It came to my address with my name and address on the package!! They lie! Wouldn't cancel, so I can't use this phone, and can't use a different service because they won't cancel! I've been without a phone for about 6 months now. A competitor told me the date I can apply, so I know when this nightmare will end. I'm actually thinking about filing a class action, in forma pauperis, against them in District Court. They are receiving compensation for this lifeline service from somewhere, and are abusing that privilege and poor people as well.
Put a "bad mark" wherever you put them, with high visibility, against this company. Some people really have to depend on services, and when that service is not available simply because a company/provider doesn't appreciate, respect or care about anything except it's profit, that company should be shamed. Can you provide me with a copy of the company's internal record of customer complaints for a three month period? I'm curious that this page only makes this company look good. They know my phone (and others)aren't being used. They should not be being paid for those, and so now they are thieves, and they leave us in a situation where we can call it in because they have us blocked from getting a phone from reputable companies like Safelink.
To Whom It May Concern,
After speaking with the customer about the initial complaint, a free replacement device was authorized. I personally tested the device for all functionality, printed the shipping label, and handed the device to the mail person myself. I provided my direct office number to the customer and advised to contact me once he received the device and/or if he had any issues with the device upon receipt. I never received a call from the customer. StandUP Wireless follows all of the rules and regulations of the Lifeline Program, and we have personnel in place to help resolve any complaint of unsatisfactory service. We will gladly replace the device that was sent via USPS and that unfortunately did not arrive to the address provided by the customer.
I attempted to contact the customer on the contact number provided in the complaint however I was unsuccessful in reaching him. I also called another number that was provided on the voicemail associated with that contact number. My direct office line is***. We would like to help the customer get his service activated.
Thank you.
This is a continuation/part 2 of a complaint I filed a couple weeks ago. The company called and said they were sending out a different phone. I think they called when they were notified about the complaint. They sent a phone out, but put it in an envelope, no box, no packing. The phone(if there was one in the package)was lost in the mail. USPS sent me pictures of the envelope. It was a manilla envelope with the metal clasp. No tape, no box, nothing inside to keep the phone from getting damaged. I responded/closed the complaint too soon, and now there is no way to edit or pursuit it without having to open a new complaint. The guy who said he (***) was personally sending out my new phone also told me why customer service couldn't find my account. I called to complain about the phone going missing in the mail, and they still claim they cant find my account, by my name, my last 4, the tracking number they gave me for the new phone, or by the info I relayed from ***, so they didn't fix that either. As per a different company, I am ineligible for service because there is active service in my name and at my address through StandUp Wireless. StandUp Wireless is profiting from a service they are denying me access too, and this is also blocking me from using a different company, as a person can only use one service like this per household. *** assured me service was off,but he lied, and I can prove it.
Cell phone took over a month to be delivered, once it was sent out, the company sent it to the wrong address after confirmation of new address.
I am a social worker, I work for a long term care facility, we have several residents at the facility who receive free cell phones through a state funded program. One of my patients cell phones was not properly working, I called Stand up Wireless to attempt to alleviate this problem, after over an hour on the phone and with no resolution to the problem, the company stated the phone would need to be replaced and that the patient would have to pay for the replacement phone. Although he only receives 50 dollars a month as his income he agreed to pay the $34.92 for the new phone. The staff at the company then asked to speak to the resident in order to obtain his new address, he spoke to them, even though he is mentally impaired, and agreed to the address change; gave the new address and asked for it to be sent to this address, during the conversation the patient became very upset because the customer service representative asked the same question several times, which caused him anxiety and mental anguish.
The phone was ordered and paid for on 11/29/17, the representative stated that it would take 5-7 business days for delivery. The phone was delivered on 12/26/17, almost a month later to the wrong address. (found information after I tracked it)
I then called the company back and the representative transferred the call to a manager who did apologize however did not solve the problem. I asked for another phone to be sent out or possibly a refund, the company stated that they "do not express deliver" also stated they "do not do overnight shipping" the problem has yet to be resolved and the resident is out of his phone and his money. The company was also unprofessional as when I asked for the representatives name and last name, she absolutely refused to give me her last name. I cannot believe the way that a disabled, mentally challenged consumer was treated by this company with no regard what so ever.
I would like a replacement phone or a refund, also if they will replace the phone we would like it to be sent in a timely manner.
Good Afternoon,
We would need some information on the consumer in order to review this complaint. Please provide a name and/or telephone number that is associated with the customer.
Thank you.
On 12/10/17 I submitted an application for lifeline phone service through Stand Up Wireless, on 12/19/17 the phone arrived in the mail and on 12/20/17 the phone was activated and I contacted customer service about the number I had been assigned*** which is a Newberry County number and is in state long distance from a land line telephone which we use at home. On 12/20/17 I spoke with *** who submitted the request fro another number and was told to call back in 24 hours. On 12/21/17 I spoke with*** who told me that the number could only be changed to another *** number, which would still be Newberry County. I am in *** and local to Columbia, South Carolina which is zip code ***.
Other (requires explanation) I would like my current cell phone number*** changed to a number that is local to ***. My current landline phone number *** is local to Columbia, SC. Actually, if it is possible to port my existing number to the cell phone, I would like to do that.
12/25/2017
Revdex.com
Subject: Consumer ***
Telephone Number ***
Complaint Reference Number ***
Dear Sir or Madame:
StandUP Wireless does not have control over the telephone number provided to the consumer during enrollment. The telephone numbers are randomly selected and provided by the underlying carrier associated with the consumer's account. The area codes and NXX's are assigned based on the zip code provided during the application process. The consumers are unable to select a specific number to be assigned to their device and we do not guarantee that the number that is provided will be local any landline or wireless services. This is covered in our terms and conditions which are accessible via our website www.StandUPWireless.com.
We have however attempted to satisfy Ms. request to have a telephone number that is local to a landline service associated with her. We have completed 3 telephone number changes using zip codes that are located within Columbia, SC (***) and have been unsuccessful in providing a number that is local to the landline number requested. At this point we unfortunately cannot provide Ms. with the type of number that she requested. Because this is not guaranteed and our terms and conditions state that the consumer must accept the number assigned at time of activation and that the consumer may not select the number that will be assigned to the device, we would like to consider this matter resolved. I have spoken with the customer and have advised her of the situation and she will be seeking another company to accommodate her needs.
Please let me know if I can be of further assistance.
I applied for a phone with this company in August and I was given a phone on the spot but quickly realized that the phone had no ringer. I was not able to recieve calls or messages and shortly after the screen turned completely white and I could not use the phone. This all happened in August and I have been trying ever since to get a replacement from them. It is now November and I still have not been able to get a replacement phone and I have been having the hardest time with the customer service representatives. They won't send me a phone yet they won't take me off of their program.
Other (requires explanation) I wanted to write this review to help people out to maybe not use this company. I'm still in need of a phone and I can't get one from this company but I can't apply for another program because I'm i. Contract with them for a year.
11/27/2017
Revdex.com
Subject: Consumer***
Telephone Number ***
Complaint Reference Number ***
Dear Sir or Madame:
After speaking with Ms., we determined that she may have received a defective device and is within her warranty period. Normal procedure for this situation calls for the customer to return the device and a different device will be attached to her account, tested for all functionality, and then shipped to the consumer.
When reviewing Ms. account, we could not see that a customer service representative opened her account at any time during her service with StandUP Wireless. We are still investigating this however, we have since shipped a tested device to Ms. and has confirmed on 11/27/2017 that her device and service is working to her satisfaction. We would like to consider this matter resolved.
Please advise if I can be of any further assistance.
***
Sr. Business Operations Mngr.
(The consumer indicated he/she ACCEPTED the response from the business.)
Shortly after submitting my post I was contacted by one of the representatives and he was able to take care of it all within a week. Thank you, I am very grateful!
I first contacted Cintext number on August 22 and was told my account was sold to StandUp Wirless. I called the StandUp number and after 4 tries a agent finally was connected and he proceed to have phone problems Finally I spoke to an agent told him my problem. He said to tke the back of the phone off. When I said I didn't know how to. He said 4to ask a neighbor I then I was told to call back if I figurd it out.
August 23 - called 800 number , explained the probleem and was told to turn the phone off, which was the poblem with the phone, it didn't turn off. I was told to take out the battery and call back. by this time I had phoned the co. approximately 9 times and still didn't have a working phone.
I emailed the company after many othr calls. I got a email from a *** who said the problem will be fixed. this was on Sep 1. In the mean while, I had agreed to pay for a new phone. the order was placed and I was charged $32 for a free phone. It still has not been received. There have been many calls made about this problem. In the meantime, I have not had a cell phone or my $32. This company is ripping me off. Please help me get a phone and my money back.
I was told today the phone was mailed Sept. 1
Product_Or_Service: cell phone
Replacement As I aleady stated I want a new phone, retsoring minutes, and an apology.
Dear Sir or Madam,
We have spoken with the son of *** (***) who responded to a voicemail that was left with Ms.. He advised that he would be helping with the resolution. We will be sending a return label for the consumer to send back the defective device and will be shipping the customer a new device as well. Will provide update when new device is received and satisfaction is confirmed.
Thank you.
Standup wireless refuses to disenroll my lifeline account so that I can enroll for services with another company. My account was rolled over to standup wireless from blue jay wireless without my awareness and on the 22 of aug 2017 I requested to close my account and ever since than when I apply with a other company they infom me that i'm still enrolled with standup wireless. These are very unfair fruaduent practices on behave of this company resticking my freedom to choose another company while at the same time recieving my benefits and in exchanged I i recieve nothing.
Product_Or_Service: Lifeline cel phone/text service without data
Account_Number: Cel. No. On account.
Other (requires explanation) Requesting that i immediately be disennlrolled so inorder i can freely apply and recieve services through my lifeline benefit from another company
Global Connection Inc. of America
***
*** XXXXX
October 13, 2017
Revdex.com
Subject: Consumer ***
Telephone Number (XXX) XXX-XXXX
Complaint Case XXXXXXXX
Dear Sir or Madame:
Per Mr. request, Global Connection Inc of America (GCIOA) dba StandUP Wireless, disconnected customer's service on August 22, 2017. However, per FCC requirements (CFR 54.411) customers may transfer the Lifeline benefit to a new company once every sixty (60) days for telephone service (voice only), and once every 12 months for services that qualify for broadband service. Mr. was provided service that qualifies as broadband, which included 500 voice minutes, unlimited text messages and 500 MB data. Customers may be allowed to transfer their benefit sooner if:
They move to a new address,
The company no longer offers Lifeline service, or
The company charged late fees greater than the customer's monthly out of pocket cost for service.
GCIOA would like to restore the customer's service as soon as possible as we recognize the importance of communication, especially in light of the hurricane disasters impacting Puerto Rico. We have attempted to contact the customer on the following dates but have not been able to reach Mr. at XXX-XXX-XXXX on Sep 18th, Sep 21st, Sept 25th and Sep 27th.
Given the special circumstances, GCIOA would like to send a new smartphone, but we currently are not able to verify Mr. address. GCIOA would appreciate the Revdex.com assisting in providing current customer contact information, if possible. During the disaster period (though to Feb 28, 2018) Mr. will also receive a free special plan of unlimited talk and text and 5 GB of data. Mr. will need to re-apply for Lifeline services as soon as possible but before Feb 28, 2018 in order to restore his Lifeline Service, however GCIOA will provide this service free of charge and will not seek reimbursement from the USAC program during this time. However, Mr. must re-apply by Feb 28, 2018 or his service will be terminated.
Mr. can apply online at www.standupwireless.com or he may contact our escalation Customer Care unit at XXX-XXX-XXXX.
Customer service is outside the US. Reps do not understand or speak in clear English. Called 4 times in one afternoon. Problem not solved. Had to google situation on the web to get a clear answer and to eventually solve my issue. Would use another provider if one was available to me.
I wrote a complaint before,only to the point that it was the wrong address.I have been with this phone company for years as I wrote before. They were Merged with another company called Telecircuit,only to find out a couple a months later that they were no longer going to be merged.I was told that Telcircuit would be my new phone provider.My bill ha always been $41.15,and I owe no balances,so when I called Telecircuit,to pay my bill they said that I owed $122.00...which is incorrect.on my statement from Telecircuit,it shows a balance of $0.00,stating that they have received my payment from last month.But they keep arguing with the statement.I then talked to a supervisor and she tells me that Global Connections never transferred over my payments of $47.26.The reason for the amount is that there was a $6.13 balance,which I did add to last months bill.Iam not going to pay the same bill twice simply because of their miscommunications with Global.I tried to call Global but I get no one on the phone for 1 hour on Monday and 30 minutes on Tuesday. I can't deal with the frustrations of being ignored or giving the run around by these two companies please help me get my refund of $47.26,back for me from Global.
Refund I would like my refund of $47.26,back from Global so that I can find a better phone company please I can't deal with all the unprofessional customer service that these two companies are providing. If you need the address of TeleCircuit and phone number to see from their side on what is going on. TeleCircuit
Dear Revdex.com Representative,
We have received your complaint regarding customer *** home phone service. I have investigated the case and found out that Ms. account with Global has been closed after we received a Service Loss notification from AT&T on 07/16/2017 that shows her phone line has been switched to Telecircuit. Our records show that the last payment the customer made was on 07/13/2017 for $47.26, that amount applied to the following:
- $6.13 applied to invoice XXXXXXX balance owed for service period 06/16/17 to 07/15/17
- $41.13 applied to invoice XXXXXXX for service period 07/16/17 to 08/15/17
Note that we provide pre-paid telecom services, the last invoice was generated on 06/26/17 with due date of 07/10/17 for $41.13 was for service period from 07/16/17 to 08/15/17. Since the service we provided the customer ended on 07/16/17, we have reversed that invoice and refunded back to the customer credit card the amount of $41.13 on 09/01/2017. We have also attempted to call the customer but her number is giving an out of service message.
Refuses to remove my number from calling list, rude when requested to stop calling me and this company is a scam with many lawsuits for fraud and taking credit card numbers for fraud. Please help and tell me how to get them to stop harassing me.
Other (requires explanation) Not Entered
Contact Name and Title: *** CCO
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@gcioa.com
To Whom It May Concern:
We have spoken with Ms. *** regarding the complaint identified in Case # XXXXXXXX. Ms. has confirmed that the company providing unwanted telemarketing calls is Global Connection Enterprise (GCE) and not Global Connection Inc. of America (GCIOA). Moreover, as a matter of policy, GCIOA does not practice outbound telemarketing sales. As this is a case of mistaken identity, GCIOA considers this matter closed.
Please advise if I can be of any further assistance.
Sincerely
they gave me an old phone not a smart phone, cut service off after 8 days of service. nounlimited texting paid 10 to restore service
they gave me an old phone, cut off service after 8 days, no unlimted texting like advertsied and I had to pay ten to restore service because I needed it badly. tried clling customer service and was hung up on, emailed them as well
I want a new phone and my ten dollars back
To Whom It May Concern:
We have reviewed Ms. concerns as well as her account and usage history with StandUP Wireless. Ms. began service with StandUP on 7/6/2017 and was enrolled in a plan that entitles her to 500 MOU, unlimited text and 500 megabytes of data each month. Shortly after enrollment, Ms *** exhausted her minutes and purchased an additional, one-time only, unit plan which entitled her 500 units, which she has also exhausted. StandUP Wireless understands that there may be times when consumers require assistance on the best plan options for them and we do apologize if there were any confusion and inconvenience Ms. experienced. StandUP has reimbursed Ms. with an additional 1000 minute balance, valued at $20.00. Additionally, her monthly minute allowance will reload on August 6th. In the future, should Ms. need to supplement her monthly minute allowance with a one-time minute purchase, she should be instructed to purchase our Minute Plan Top Up and not the Unit Plan Top Up. We trust this closes this matter and look forward to serving Ms. in the future.
Please advise if I can be of any further assistance.