Stange Law Firm

Complaint: [redacted]
I am rejecting this response because: I have all of the paperwork and  correspondence from your firm including A/R transactions , I am not asking for you to go over this entire case with me point by point. I have all of it on paper printed printed from my online case tracker and papers I was given by Ms. [redacted]. I am asking to be treated fairly after receiving unacceptable service for which your firm was hired to provide. I have made several calls to your customer service department and left messages with [redacted] and spoken a few times with [redacted] and have never received any return calls or return emails from [redacted] and [redacted] only ever transfers me to someone else that may be able to better help me. Your customer service department is not, as far as my experiences have gone, is good with customers as they never have any answers and never return calls or emails, and the few times I have spoken with [redacted] he is rude and says just enough to get me off of the phone, he doesn't answer my questions or return my calls. Except when I spoke with him after I made my first complaint with the Revdex.com. He called me and told me the firm was going to close my case which should have been done months ago, and the firm was going to return my $1700 that was still in my account and another $450 that had been unused. I closed my case months ago, so why would there still be $1700 of unreturned monies in my account? Why are you keeping that money secretly, and what is this extra $450 not being used that [redacted] said he was going to ask the senior partners about returning to me? And now this seems very suspicious and plain bad business that you will not even return my calls, settle the case through me or even the Revdex.com.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have repeatedly tried to work with Stange Law Firm, and they will not speak to me. I cant seem to speak to anyone except the person who is responsibility it is we are being double billed. I have been told that person ([redacted]) has no boss, and there is no one else to talk to . When we pressed the issue they FIRED us. 
Sincerely,
[redacted]

We take client care very seriously at our firm. We have a Client Department at our firm to try and resolve client concerns like the one above. We encourage this individual to reach out to our firm to discuss their concerns and a potential resolution by calling [redacted].  Going into case details online is really not appropriate

We here at Stange Law Firm take client concerns very seriously. We have a fully staffed Client Care Department at our firm that works with clients specifically to assist...

them in hearing their concerns and assisting in resolving those concerns in a timely fashion. A lawyer's duty to keep client confidences has few expectations and in an abundance of caution we do not feel at liberty to respond in a point-by-point fashion in this forum to  a potential client complaint. However, we always encourage our clients to reach out to our Client Care Department at any time to see if we can remedy our clients’ concerns through the Client Care process

We here at Stange Law Firm take client concerns very seriously. We have a fully staffed Client Care Department at our firm that works with clients specifically to assist them in hearing their concerns and assisting in resolving those concerns in a timely fashion. A lawyer's duty to keep client...

confidences has few expectations and in an abundance of caution we do not feel at liberty to respond in a point-by-point fashion in this forum to  a potential client complaint. However, we always encourage our clients to reach out to our Client Care Department at any time to see if we can remedy our clients’ concerns through the Client Care process.

We at Stange Law Firm, PC take our client satisfaction very seriously.  Our client care department has previously spoken with this client about this specific concern of hers.  We had a resolution to her concern prior to this complaint being submitted.  We have provided all documents...

needed for her to understand the reasoning behind her complaint.