Star Nissan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi, First of let me start saying that at first I went to a different dealership Nemet Nissan on hillside aveAnd met with a salesman called [redacted] (who they claim that was my cousin or a broker)and he decided to take me to Star Nissan in [redacted] to do business because he claims that the guys over there [redacted] and [redacted] the [redacted] was his friends,also [redacted] told me to walk with a check and made me make it out for $as a deposit towards the new vehicle but the check only went into his bank account(I have proof from Citibank),also there is no dealership in the world that would under sell a vehicle to compensate for a third party extended warranty company as they told you they did..the price of the vehicle is one price $42,and the extended warranty is another $3,200.also I called up the warranty company (portfolio protection) today at [redacted] and I spoke to [redacted] extension [redacted] and he told me that my vehicle is not registered with there company for extended warranty service,I bought this car on 914, [redacted] said that if I had extended coverage they would have a recored of it already because it's been almost a month have gone by,also the main point is that on the warranty paper stated that I have days to cancel This extended warranty service policy if I didn't need it anymore from the time of purchase on and since then they been giving me the run around and why are they giving me a hard time to cancel if I'm allowed to cancel..they already made $42,selling me the car why should I take an extended warranty for another $3,when I chance my car ever three years and the car comes with years factory warranty..I don't see why I have to take an extended warranty that I wouldn't be needing,the first day they make me sign a dealership paper for $42,and I asked them if that was the final price they said yes,then days after I went back for final signing when the car was ready and the had another paper for $44,as they sneak the $3,in then pressured me into signing this is when I decided to contact the authorities..now time is running and I only have limited time to get this extended warranty off my loan before it goes into penalty,thanks for any help necessary [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This will be our last response to this customer's complaints given the fact that this is our third response The customer agreed to the purchase of an extended warranty, the price of which was part of the deal that he negotiated on his vehicle The customer knowingly and willingly purchased the extended warranty, signed contracts for the purchase and is now trying to renege on the deal we negotiated with him

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not true,the first day I went in to purchase the vehicle the price of the Car was negotiated with the trade in amount of my other car and with the taxes and all the fees included,that was hand written up on a star Nissan dealer contract of $41,the total amount,no extended warranty was negotiated or mentioned at that moment as they claimed, I asked the sales guy times if that was the final price and he said yes,also I had to wait days for the new Pathfinder to be ready so I went home and showed my wife the price of $41,and she also agreed,she said that she had checked online on [redacted] and the data shows that the Nissan factory was giving a huge discount for models to move in 2015's,now within the next days star Nissan had already begun transferring my insurance and registration from my old vehicle to the new,I know this because my insurance company Allstate had called me to verify the transaction,I told the Allstate rep go ahead the deal is a go,also star Nissan sales rep had already took copies of all my old vehicle information for transfer,upon returning after days to pick up the new vehicle,the final paperwork was presented to me with a different amount,an amount of $3,was added on with no negotiation whatsoever as they said they did,while I was sitting with the sales rep at that very moment the license plates was being taken off my other car and onto the new car and my old car was stored away in there underground drive in basement,when I asked about the added on $3,they said that was the extended warranty and I was told that I could not get the new car without taking that extended warranty even if I did not want it,they made me think that the extended warranty was mandatory in this purchase..I really needed the car but then read in the back of the contract that there was a cancellation policy on this extended warranty and that the customer had days to cancel,so that's why I sign and then went home to call Nissan of North America the very next day and that's when they told me that extended warranties is optional for the customers and not mandatory..even Nissan Of North America had called up Star Nissan to tell them that the customer have the right to cancel the extended warranty if it's on the cancellation policy and if He/she do not want it anymore..but Star Nissan [redacted] the [redacted] refused to corporate when I went back in...also even if Star Nissan claims that they undersold me the Vehicle in order for me to buy an extended warranty for additional $3,in negotiation from a "fly by night" extended warranty company located in [redacted] IL..the facts still remains that I the customer have the option to cancel this extended warranty within days of purchase,if this was not the case the option would not be in the cancellation policy section of the extended warranty contract..I trade my car every years and the factory years warranty is fine for me I do not or did not care to waste my hard earn money for an extended warranty in which I would not be needing..I called up the extended warranty company in [redacted] IL and they told me that I have the option to cancel but it can only be done by the selling dealer...I now own this extended warranty that I paid for it on my loan and I have the right to cancel if I want to because the option is available to me as stated on my contract..Star Nissan sales rep and [redacted] s [redacted] is a big "rip off" and just feed the customers what they want to hear,and try to pressure them into signing contracts for things that the customers do not needalso they show no appreciation for there customers whatsoever! The price of the vehicle for $41,and the extended warranty for $3,has no ties as star Nissan claim it does ,it's different companies we are talking about here making there share of percentage on my finance loan..If the Revdex.com cannot help me in this case I would have to start looking for other means of legal assistance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To whom it may concern, We received an inquiry from Mr [redacted] and Ms [redacted] via [redacted] They stated their vehicle of interest was a [redacted] Rogue SL with AWD and a Premium package in either Black or Midnight Jade, that they have a vehicle to trade and they weren’t sure of their purchase strategy yetOn March 26th, 2016, Mr [redacted] and Ms [redacted] visited Star [redacted] and decided on our stock # ***We originally presented different payment options with financing and an example of what monthly payments would be with $ [redacted] downThey signed the worksheet agreeing to the price, yet decided to decline financingWe informed them that they would be forfeiting certain manufacturer captive financing incentivesThey insisted on paying cash and chose to purchase ResistAllThe worksheets they originally signed and agreed to showed a $ [redacted] down payment for both the financing worksheet with payment options, as well as the cash option worksheet we presented that they signed, still carrying the $ [redacted] down which is what changed the bottom lineThe bill of sale they signed also shows the $ [redacted] down paymentIt is not uncommon for a purchase agreement to go into the customer financial services office and a sales associate collect a down payment prior to finalizing all paperworkAdditionally, there are other circumstances when a deposit is provided on a vehicle prior to billing, which is how this situation had occurred and explains why we contacted Mr [redacted] requesting the balance of $ [redacted] dueIn summary, the Finance Manager, Shannon [redacted] , billed this as a cash deal thinking that the sales associate previously collected the $ [redacted] downOnce the deal was in accounting and they did not see a receipt for the $***, we contacted Mr [redacted] to collect the money dueThis was solely human error as we previously explainedThe experience was unfortunate and completely misconstruedWe have offered years of free oil changes and tire rotations for Mr [redacted] ’s inconvenienceAs of today, we received a response from Mr [redacted] who has since agreed to remove his complaints and submit payment for the $ [redacted] due

Thank you Mr [redacted] for taking my call and discussing the issue at hand and giving me the opportunity to explain the reasons for the steps we took in repairing the vehicleThere were multiple diagnostic codes in your computer for the vehicle running rich and an oiling issueI do apologize for the miscommunication from our service advisorAs discussed your credit card has been credited in the amount of $as the final resolution Please close file

Initial Business Response /* (1001, 12, 2015/03/26) */
Please accept this as our response to Case *** *** ***
On November 28, *** *** purchased a used Nissan *** with approximately 39,miles
After reviewing Ms***'s complaint regarding the issues she is
having with the tire pressure light and discussion with my sales and service managers we determined the best course of action is to have Ms*** bring her *** in for an inspectionIf necessary we will be happy to keep it here for a couple days as she requestedWe will then be able to provide her with recommendations to resolve any applicable issue
Thank you,
*** ***
Star Nissan, Inc
CFO
Initial Consumer Rebuttal /* (3000, 20, 2015/04/06) */
I would be happy to drop my car off at the dealership so they can check my tires, however I would need to get a loaner during that period because I do not have any other vehicle which can be used for commute to work and dropping kids to schoolIf they are willing to provide loaner I would be able to drop my car off at the dealership within few days
Final Business Response /* (4001, 24, 2015/05/29) */
Our response is that as long as she has a valid license and insurance information we will be happy to provide a loaner car for a dayMy service manager has indicated that they can identify any potential issues within hours
Thank you,
*** ***
Final Consumer Response /* (4200, 32, 2015/06/16) */
I know what is the problemI want to know if you will be able to resolve itThe problem is that the rim is dry and I need to have it cleanedI was informed that this will help to resolve the problemPlease let me know when can I come to drop off the car

Hi my Name is Vince *** I have being in contact with mr *** I gave him options to try to solve this matter His vehicle its at a repair shop and the bill is we offered to cover the full amout of the repair or to trade in for a different vehicle, all we are waiting for is his
response

*** *** came in with another gentleman who he claimed to be his cousin to negotiate the purchase of a new Nissan Pathfinder. The man he was with negotiated and dictated the terms of the deal they wanted which included the vehicle and extended warranty at a specific price and
informed us that if we didn’t accept the deal they were presenting they would take their business to another dealership. We accepted the deal and in turn sold *** *** the vehicle and warranty knowing that the warranty price was making up for the insufficient difference in the price we were selling him the vehicle for. A few days after *** *** had
purchased and was in possession of his new vehicle he called our dealership stating that he no longer wanted the extended warranty he had purchasedWe reminded him that his cousin had insisted upon the extended warranty when they were negotiating the terms of their deal and that they had specifically stated they would not be interested in purchasing the Pathfinder if we were not going to include the extended warranty at his requested price. We told *** *** to come back in with his cousin so we could rehash the details of the deal he had agreed to. At that time *** *** informed us that the man was actually not his cousin and that he was in fact a broker who he had paid to come and negotiate his deal. At this point we told *** *** to either come back in with the man who he had negotiated the deal with so we could go over the terms or if he was unhappy with the deal he could return his vehicle to us before it is registered and titled and excessive miles had been put on it. *** *** has failed to do either one of the options we had presented to him. The underlying fact remains that the customer agreed to the purchase of the vehicle and extended warranty at his proposed price, signed his contracts and took possession of his vehicle
and now is simply trying to renege on the deal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11632741, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is not true,the first day I went in to purchase the vehicle the price of the Car was negotiated with the trade in amount of my other car and with the taxes and all the fees included,that was hand written up on a star Nissan dealer contract of $41,318 the total amount,no extended warranty was negotiated or mentioned at that moment as they claimed, I asked the sales guy 3 times if that was the final price and he said yes,also I had to wait 3 days for the new Pathfinder to be ready so I went home and showed my wife the price of $41,318 and she also agreed,she said that she had checked online on [redacted] and the data shows that the Nissan factory was giving a huge discount for 2014 models to move in 2015's,now within the next 3 days star Nissan had already begun transferring my insurance and registration from my old vehicle to the new,I know this because my insurance company Allstate had called me to verify the transaction,I told the Allstate rep go ahead the deal is a go,also star Nissan sales rep had already took copies of all my old vehicle information for transfer,upon returning after 3 days to pick up the new vehicle,the final paperwork was presented to me with a different amount,an amount of $3,200 was added on with no negotiation whatsoever as they said they did,while I was sitting with the sales rep at that very moment the license plates was being taken off my other car and onto the new car and my old car was stored away in there underground drive in basement,when I asked about the added on $3,200 they said that was the extended warranty and I was told that I could not get the new car without taking that extended warranty even if I did not want it,they made me think that the extended warranty was mandatory in this purchase..I really needed the car but then read in the back of the contract that there was a cancellation policy on this extended warranty and that the customer had 60 days to cancel,so that's why I sign and then went home to call Nissan of North America the very next day and that's when they told me that extended warranties is optional for the customers and not mandatory..even Nissan Of North America had called up Star Nissan to tell them that the customer have the right to cancel the extended warranty if it's on the cancellation policy and if He/she do not want it anymore..but Star Nissan [redacted] the [redacted] refused to corporate when I went back in...also even if Star Nissan claims that they undersold me the Vehicle in order for me to buy an extended warranty for additional $3,200 in negotiation from a "fly by night" extended warranty company located in [redacted] IL..the facts still remains that I the customer have the option to cancel this extended warranty within 60 days of purchase,if this was not the case the option would not be in the cancellation policy section of the extended warranty contract..I trade my car every 3 years and the factory 3 years warranty is fine for me I do not or did not care to waste my hard earn money for an extended warranty in which I would not be needing..I called up the extended warranty company in [redacted] IL and they told me that I have the option to cancel but it can only be done by the selling dealer...I now own this extended warranty that I paid for it on my loan and I have the right to cancel if I want to because the option is available to me as stated on my contract..Star Nissan sales rep and [redacted] is a big "rip off" and just feed the customers what they want to hear,and try to pressure them into signing contracts for things that the customers do not need.. also they show no appreciation for there customers whatsoever! The price of the vehicle for $41,318 and the extended warranty for $3,200 has no ties as star Nissan claim it does ,it's 2 different companies we are talking about here making there share of percentage on my finance loan..If the Revdex.com cannot help me in this case I would have to start looking for other means of legal assistance
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I did not receive the money back. 
  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] brother and wife came into our dealership interested in purchasing a vehicle from us.  They were looking for a Platinum Pathfinder in black with an add-on entertainment package and insisted they would only be interested in making the purchase if we could deliver the car to by the...

next day.  We told them that we would be able to meet their requests and deliver the vehicle but that the entertainment package was a $1700 option and would have to be installed after pickup.  They insisted that the package needed to be in the car before the scheduled pick-up date and as a result we took a $2000 NON-REFUNDABLE deposit in order to meet their request.  All terms were discussed and agreed upon and the $2000 deposit was left.   The next day, [redacted] came into the dealership to inform us that she would not be co-signing for her brother and sister in-law anymore and that she wanted to cancel the deal. It's important for us to note that the complainant [redacted] has nothing to do with the purchase of this vehicle. She apparently lent the $2000 to her brother and is now trying to get back her money, however she was not the purchaser and her name is on no paperwork and because of this she personally is not entitled to any type of refund and has no relevance to this transaction.  We have not heard from her brother or sister in-law (the actual purchaser)  since the the day the deal was cancelled. [redacted] reneged on her promise to her brother and sister in-law to co-sign this vehicle and this is now more of a a family dispute that the dealership chooses not to be part of.  We delivered on our promises and made sure the car was ready for delivery as requested by the customer with the add-on $1700 package and as a result we do not feel they are entitled to a refund of their deposit.

This issue has been resolved. Customer purchased a different vehicle with us.

To whom it may concern, Mr. [redacted]s' cancelled warranty refund for the amount of $1875, was sent to [redacted] on 03/31/2016. This is the financial institution which his vehicle was financed with at the time of his purchase. If Mr. [redacted]s had refinanced his vehicle as mentioned in...

his complaint, [redacted] will be forwarding him the refund. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It is important to acknowledge that my receipt was not marked "Final Sale" for my good faith deposit. This negates the dealerships claim that I was not entitled to a refund for my deposit since it is customary for the receipt to be noted accordingly.It was not my intention to shop against Star Nissan when entering a second dealership. I was educating myself on topics that I could not get answers for from my Star Nissan representative to validate my decision to go forward with the deal as presented.  When I called Joe K. to discuss my findings, he became defensive and began to berate me. To imply that this statement is a fabrication is further evidence of the dealerships attitude toward their customers. If phone calls are recorded then I suggest the manager further investigate this matter. I have a right to decide who I do business with. A business should not be allowed to intimidate their customers while holding their money leaving customers at the mercy of the people they are dealing with. I am a single woman and a senior citizen, I should not be expected to walk into a dealership to receive a refund that can be processed electronically back to my credit card. I viewed this as an intimidation tactic and was nervous about the treatment I would be subjected to considering the way I was treated over the phone. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Initial Business Response /* (1000, 11, 2015/03/26) */
Upon becoming aware of the problem Mr. [redacted] was having with regard to the cancellation of his GAP policy I phoned him to discuss the situation. Unfortunately when a GAP policy is requested to be cancelled we notify the holder of the policy...

for cancellation. They then forward any refund to the dealership for submission to the customer. In addition, in order to refund the payment to the customer we are required to obtain confirmation that their respective loan was paid in full. Otherwise, per our Dealer Agreement, the lienholder must receive the refund.
Upon receipt of the documentation that the loan was paid in full I refunded Mr. [redacted] the $397.25 he was entitled to. As of 3/2/15 the check provided was cashed by Mr. [redacted].
I apologized to Mr. [redacted] for the failure of the finance department to communicate with him timely. I also provided him with a direct contact to reach me if needed in the future.
Mr. [redacted] appeared happy with the conversation and explanation of the delay in processing his refund.
Please feel free to contact me if you should need any additional information.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi,
First of let me start saying that at first I went to a different dealership Nemet Nissan on hillside ave. And met with a salesman called [redacted] (who they claim that was my cousin or a broker)and he decided to take me to Star Nissan in [redacted] to do business because he claims that the guys over there [redacted] and [redacted] the [redacted] was his friends,also [redacted] told me to walk with a check and made me make it out for $1000 as a deposit towards the new vehicle but the check only went into his bank account(I have proof from Citibank),also there is no dealership in the world that would under sell a vehicle to compensate for a third party extended warranty company as they told you they did..the price of the vehicle is one price $42,000 and the extended warranty is another $3,200.also I called up the warranty company (portfolio protection) today 10/**/14 at [redacted] and I spoke to [redacted] extension [redacted] and he told me that my vehicle is not registered with there company for extended warranty service,I bought this car on 9/**/14,[redacted] said that if I had extended coverage they would have a recored of it already because it's been almost a month have gone by,also the main point is that on the warranty paper stated that I have 60 days to cancel This extended warranty service policy if I didn't need it anymore from the time of purchase on 09/**/14 and since then they been giving me the run around and why are they giving me a hard time to cancel if I'm allowed to cancel..they already made $42,000 selling me the car why should I take an extended warranty for another $3,200 when I chance my car ever three years and the car comes with 3 years factory warranty..I don't see why I have to take an extended warranty that I wouldn't be needing,the first day they make me sign a dealership paper for $42,000 and I asked them if that was the final price they said yes,then 2 days after I went back for final signing when the car was ready and the had another paper for $44,200 as they sneak the $3,200 in then pressured me into signing . this is when I decided to contact the authorities..now time is running and I only have limited time to get this extended warranty off my loan before it goes into penalty,thanks for any help necessary
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]