Star Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] did visit our dealership yesterday 2/**/2016 and I (Christine) personally granted her refund with no issues.  I'm sure [redacted] will attest to the fact that there was an easy, prompt, and pleasant exchange between myself and her.  We will consider this complaint resolved.  Thank you.

As a family owned and operated business it saddens us to hear that such a longtime customer of our company has chosen to not only no longer do business with us but also to come on Revdex.com and make claims that are both libelous and untrue.  [redacted] came to our dealership to purchase a Nissan...

Altima and was assisted by our sales consultant Joe K.  After discussing the vehicle and arriving at an agreed upon lease price, the customer decided to purchase a 2015 Altima that was explained to her would be considered a "Special Order" because it was a left over model year.  Joe explained at the time of purchase that we did not have the specific 2015 model in the color she wanted in stock but we would locate it and purchase the vehicle for her from another dealer.  We asked for a $500 deposit specifically because we needed to purchase the vehicle for the customer and we want to make sure the customer is committed to the sale in order to avoid exactly what [redacted] did, canceling the order after we put time, effort and potentially money into acquiring her car.  If [redacted] was unhappy with her salesperson at any point during the time she was here, she never made any mention of it to a manager and she proceeded with her purchase, despite how "dissatisfied" she was with her experience.  A few days later [redacted] called our dealer to inform us she was cancelling her order because she was getting a better deal at another Nissan dealer.  At no time did our salesperson yell at her or berate her, this is a complete fabrication.  On the contrary, our salesperson made every effort to save the deal, offering to match and even beat the price she was receiving on a 2016 Altima, which was still more than she would be paying on the 2015 we were selling her.  [redacted] was far from overcharged as she claims. A vehicle that is being sold by a dealership is a negotiable item, so it shouldn't be hard to imagine that if and when a customer takes their buyer's order to another dealer, it's easy for the next dealer to simply beat the price that was given by their competition.  I'm sure if [redacted] took her second buyer's order to a third dealership, the third dealer would have no problem beating the price she was given by the second.  We expect our customers to do their price shopping BEFORE they commit to a sale, not after, to avoid the back and forth and to protect ourselves from wasted time, energy and money as explained earlier.  The truth of the matter is, [redacted] was completely uncooperative and gave us no chance to sell her a vehicle after she received her second price, even when we attempted to beat it.  She never attempted to come back down to the dealership to discuss pricing with us, even though we insisted she give us a chance to beat the price.

Thank you Mr. [redacted] for taking my call and discussing the issue at hand and giving me the opportunity to explain the reasons for the steps we took in repairing the vehicle. There were multiple diagnostic codes in your computer for the vehicle running rich and an oiling issue. I do apologize for...

the miscommunication from our service advisor. As discussed your credit card has been credited in the amount of $250.00 as the final resolution.  Please close file.

To whom it may concern, We received an inquiry from Mr. [redacted] and Ms. [redacted] via [redacted]. They stated their vehicle of interest was a 2016 [redacted] Rogue SL with AWD and a Premium package in either Black or Midnight Jade, that they have a vehicle to trade and they weren’t sure of their...

purchase strategy yet. On March 26th, 2016, Mr. [redacted] and Ms. [redacted] visited Star [redacted] and decided on our stock # [redacted]. We originally presented different payment options with financing and an example of what monthly payments would be with $[redacted] down. They signed the worksheet agreeing to the price, yet decided to decline financing. We informed them that they would be forfeiting certain manufacturer captive financing incentives. They insisted on paying cash and chose to purchase ResistAll. The worksheets they originally signed and agreed to showed a $[redacted] down payment for both the financing worksheet with payment options, as well as the cash option worksheet we presented that they signed, still carrying the $[redacted] down which is what changed the bottom line. The bill of sale they signed also shows the $[redacted] down payment. It is not uncommon for a purchase agreement to go into the customer financial services office and a sales associate collect a down payment prior to finalizing all paperwork. Additionally, there are other circumstances when a deposit is provided on a vehicle prior to billing, which is how this situation had occurred and explains why we contacted Mr. [redacted] requesting the balance of $[redacted] due. In summary, the Finance Manager, Shannon [redacted], billed this as a cash deal thinking that the sales associate previously collected the $[redacted] down. Once the deal was in accounting and they did not see a receipt for the $[redacted], we contacted Mr. [redacted] to collect the money due. This was solely human error as we previously explained. The experience was unfortunate and completely misconstrued. We have offered 2 years of free oil changes and tire rotations for Mr. [redacted]’s inconvenience. As of today, we received a response from Mr. [redacted] who has since agreed to remove his complaints and submit payment for the $[redacted] due.

We at Star Nissan are very sorry to hear that [redacted] has clearly had a misunderstanding in regards to her DMV charges.  We cannot verify what was discussed with her salesperson and/or what she was under the impression she was getting, all we can provide are the documents we have that [redacted]...

signed and received stating exactly what she was paying for.  Please find attached a copy of [redacted]'s original signed Buyer's Order, which clearly states in the bottom right corner that she is being charged $65.00 for her License Fee.  As she discussed with her salesperson the $1000 down payment she left us included this DMV fee of $65.  Please also find a copy of [redacted]'s actual vehicle registration that was mailed to her on January 29th 2016, which clearly indicates the expiration date of 4/**/2016 and the total cost of the registration as $61.50.  Because the actual registration charge is determined by the DMV we charge an estimated amount to the customer until we receive their actual registration from the DMV with the exact amount.  In [redacted]'s case, we charged her $65.00 and the actual cost of the registration as charged by the DMV was $61.50. I have attached a copy of the check that was mailed to [redacted] reimbursing her for the $3.50 overcharge.  If she didn't receive that check we would be more than happy to issue another one to her.  Clearly all of these documents show that [redacted] was only charged $65.00 for transfer of registration and that the registration she received was set to expire on April 30th 2016.  We do not know why she believed she was being charged $200 for a registration that would have been valid for another two years.  As per the $2000 employee discount [redacted] is asking for,  we are completely unaware of any Verizon Employee discount totaling $2000 that [redacted] states she was supposed to receive.  We were not made aware of this discount at the time of purchase and we are still unclear about this $2000 discount.  If it is indeed available to [redacted] it is offered directly by Nissan the manufacturer and she is more than welcome to directly contact Nissan about receiving this employee discount.  Clearly her signed Buyer's Order makes no mention of any type of employee discount totaling $2000 that she would be receiving.  I hope our statement and provided documents can shed some light on why her claims and complaints are completely unsubstantiated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 For Star Nissan to say I never conducted any routine car oil changes is not true. I have always maintain my car and have always did my oil changes but just not at Star cause of pricing and the long wait. I have always took my car to a local shop which show and understand about customers service. I have done my oil changes every 3500 to 4000 mile which I have provide proof to Star Nissan just ask Rooney. What im trying to say is that Star Nissan is all about the bottom line and how fast they can get a customer out and how many things they can find to charge a customer. It's about numbers and instead of treating a customer with respect. Check your records on how many times I called your shop and I get a simple answer not yet they would call me back of which they didn't unless I call them and leave a message. My car is in process of getting approved for the turbo of which I asked Star Nissan to assist and fax a document they simple didn't  want to and for me to call back. The other Nissan service department accepted my car which was towed to their service department and in the process. While I was at the other Nissan o was told by many other customers waiting that Star Nissan needs to improve their customers service and be a bit more friendly.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We at Star Nissan did everything we could do to help this customer.  His extended warranty company sent an inspector to our service department to inspect [redacted]s vehicle, they determined that his vehicle's engine had sludge in it and as a result they would not cover his turbo.  [redacted]...

[redacted] purchased his Nissan Juke in October of 2013 and for the last two years he done none of his routine maintenance and only 1 oil change with with our service department, thus we did not have enough service records to send to his warranty company that would have justified them reopening his case.  Unfortunately, the non-coverage of [redacted]s vehicle has nothing to do with our dealer's service department, but rather with his extended warranty company.

This will be our last response to this customer's complaints given the fact that this is our third response.  The customer agreed to the purchase of an extended warranty, the price of which was part of the deal that he negotiated on his vehicle.  The customer knowingly and willingly purchased the extended warranty, signed contracts for the purchase and is now trying to renege on the deal we negotiated with him.

At the time that the customer picked up her car we made an internal error and failed to collect all of the money we were supposed to collect from the customer.  Our communication with the customer after that was simply to inform her of our error and to attempt to rectify our mistake with...

the customer's cooperation.  The customer did not agree that she gave us the inaccurate amount of money and as a result we have taken the loss for our own mistake.  We have not had any further communication with the customer and presume this complaint to be over and resolved.

I spoke to Mr. [redacted] and re-iterated that the oil changes were complimentary with the life of the extended service contract he purchased in 2009. He mentioned that he was under the impression that is was for the life of the entire vehicle when he initially purchased it but...

knows now that it was only for the life of his Nissan extended service contract. Mr. [redacted]'s complimentary oil changes have expired along with the original extended service contract he purchased. However, we value Mr. [redacted] as a loyal Star Nissan customer and have offered him 4 additional complimentary oil changes credited to his service account with us. He agreed that 4 additional complimentary oil changes was a fair resolution and we appreciate the opportunity he gave us to retain him as a loyal customer. Sincerely, [redacted]Executive ManagerBerman Auto Group

We’re sorry to hear that this customer was unhappy with their experience.  We’re also very surprised to see that this customer is issuing a complaint about us almost one year after the purchase of their vehicle.  Regardless, the customer was well aware of what they were purchasing, and is...

very misinformed about what they believe their car came with and what  was sold to them.  The customer purchased an upgraded passive alarm that offers many additional features not offered by the factory security device that comes standard with their vehicle.  This alarm cannot be bought for $45 anywhere and certainly cannot be installed for that price.  As the customer indicated, she was offered the upgraded alarm, was well aware of the cost and agreed to the purchase.  She was not forced to buy anything and unfortunately buyer’s remorse does not constitute a reason to dishonor her contract and issue a refund.

Review: One week after I completed the lease agreement with Star Nissan, I get a call with the sales person claiming I still owed them 500. I had made two 1500, deposits. One credit card and one cash. The credit transaction was on 10/*/15 the cash transaction was 10/*/15. Both times I received a paper that I assumed was a receipt. Now I am being told that the receipt they gave me is invalid and I only gave them 1000 cash on 10/*/15. I spoke to the salesperson I had dealt with and he blatantly denied that I gave him 1500. He even stated that the denominations were 5 $100 bills and 10 $50 bills even though I had given him 15 $100 bills. I believe that they are trying to scheme me out of my money. I have contacted Corporate Nissan but there is nothing they can do.Desired Settlement: I would like the business to admit the discrepancy is on their part and cease to contact me. I would like this issue resolved because what is happening is extremely fraudulent.

Business

Response:

At the time that the customer picked up her car we made an internal error and failed to collect all of the money we were supposed to collect from the customer. Our communication with the customer after that was simply to inform her of our error and to attempt to rectify our mistake with the customer's cooperation. The customer did not agree that she gave us the inaccurate amount of money and as a result we have taken the loss for our own mistake. We have not had any further communication with the customer and presume this complaint to be over and resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Well let me say I took my vechile to Star Nissan for service of which the early afternoon Monday I drop off they told me they would look at my Nissan Juke and call me back. Nothing happen I had to call back twice that day and on top of that my car was sitting there for 3 days. They blame the warrenty company. Also Star Nissan wanted to charge me over $2600 for a turbo replace after the claim was declined they still wanted 500 for me to pay for having the car at their lot. I called the warranty company and they told me Star Nissan never provided to documents showing all my oil changes. I called again to Star Nissan explaining that they need a copy faxed but Marc at Nissan didn't want to get the paperwork and fax over to the warranty company and told me to call back tomorrow. He didn't care since it was declined and felt they didn't want to take care of me since they aren't getting paid from the warranty . All I asked was for to get that copy and fax over so they can reopen so they can approve it.

Star Nissan doesn't return calls until they feel like it or they remember to call you back their nasty and all they want to do is take your money. When I return to pick up my car Friday the rep was Rooney was nice and claim he try and even pass me to the service manager but at the end all they told me was to call the warranty company or Nissan Corp to dispute since my Nissan warranty expired I have 64000 miles.Desired Settlement: All I ask that they care for the client / customer and promise to do what they would do call back people not until I call them. I felt since the warranty company declined it they won't get paid and they see I don't have money.

If they would of fax over the paperwork the claim company would have reopen the case and see that I do my regular oil changes .

Its all about the number with dealerships repairs nothing about customers feelings like the local repair shops they work on taking care of you and willing to drive me home ...Thats my local BP Gas Station they understand and call me back.

Business

Response:

We at Star Nissan did everything we could do to help this customer. His extended warranty company sent an inspector to our service department to inspect [redacted]s vehicle, they determined that his vehicle's engine had sludge in it and as a result they would not cover his turbo. [redacted] purchased his Nissan Juke in October of 2013 and for the last two years he done none of his routine maintenance and only 1 oil change with with our service department, thus we did not have enough service records to send to his warranty company that would have justified them reopening his case. Unfortunately, the non-coverage of [redacted]s vehicle has nothing to do with our dealer's service department, but rather with his extended warranty company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

For Star Nissan to say I never conducted any routine car oil changes is not true. I have always maintain my car and have always did my oil changes but just not at Star cause of pricing and the long wait. I have always took my car to a local shop which show and understand about customers service. I have done my oil changes every 3500 to 4000 mile which I have provide proof to Star Nissan just ask Rooney. What im trying to say is that Star Nissan is all about the bottom line and how fast they can get a customer out and how many things they can find to charge a customer. It's about numbers and instead of treating a customer with respect. Check your records on how many times I called your shop and I get a simple answer not yet they would call me back of which they didn't unless I call them and leave a message. My car is in process of getting approved for the turbo of which I asked Star Nissan to assist and fax a document they simple didn't want to and for me to call back. The other Nissan service department accepted my car which was towed to their service department and in the process. While I was at the other Nissan o was told by many other customers waiting that Star Nissan needs to improve their customers service and be a bit more friendly.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

My response clearly stated that [redacted] has not done any of his routine maintenance or oil changes with Star Nissan's service department, which the customer has confirmed. Due to this fact, we were unable to provide the warranty company with sufficient service records from our service department. [redacted] keeps insisting that we would not fax over documents for him, but as previously stated, we did not have anything to send because he did not perform his maintenance or oil changes for the last two years with our service department. The customer has said that his car is in the "process" of getting approved for the repair of his turbo at another Nissan dealer, I can assure you that the next Nissan dealership is doing the same exact thing we did, having an inspector from the warranty company come look at the vehicle. Unfortunately, the warranty company denied [redacted]'s claim, there is nothing more on our part that we can do. I am sure he will get the same answer from the warranty company at the current Nissan dealer he is at. I can assure you our company is concerned about helping every customer who walks through our doors. I apologize if [redacted] felt that our customer service was not up to his expectations. It serves us no benefit to turn [redacted] away, and we would have been more than willing to perform the service his vehicle required if we had been authorized to do so. At this point, it's unclear to us what resolution [redacted] is seeking.

Review: On Wednesday, December **, 2015 I made a deposit of $250 with a credit card to order a 2015 Altima for leasing purposes since the color I wanted was not available in the showroom. The salesman, Joe, insisted I pay $500 for deposit, but my friend who was with me argued that most dealerships only require $100. We received permission from a manager to leave a $250 deposit.The salesman was mostly uncooperative during this process, refusing to answer questions as to how prices were arrived at, and unwilling to explain the deal, just telling me how good a deal it was and I should be happy. His attitude was take it or leave it. I was told it would take some time to locate a car in my color selection, even up to a week, and I would be notified upon its arrival in the showroom. I left there feeling dissatisfied with the experience and later went to another Nissan dealership where I received a better deal and for a 2016 to boot, and professional treatment from the salesman who was willing and able to discuss figures, formulas and options for arriving at a price. On Monday, January *, 2016 at approximately 11:15am, I called Joe to tell him of my experience finding a better deal and with the intention of asking him to match the price and model year.

Joe K[redacted] began yelling at me and berating me, telling me,"If you want to make a deal with someone else,go right ahead." I told him I did not like his attitude, felt that I had been overcharged-especially for a 2015 model- and told him right then, I did not want to do business with Star Nissan and since I knew the car was not yet in the showroom, told him to immediately cancel my order and issue me a refund for the deposit. He told me he had to call me back which he did one hour later since he was with a customer. He did call back, denied most of the conversation that had previously taken place, told me he would have to speak with a manager. He came back offering me various price options, and I repeated firmly that I did not want to give Star Nissan my business any longer after having been a customer for around 20 years, cancel the order and issue me a refund. I had a number of conversations with a manager, Gus, who told me he would issue a refund, not issue it, issue it, then finally not issue it unless I came in with a lease agreement from the other Nissan dealer. The car was still not in the showroom at the time of these conversations. I didn't trust his word at that point.

In the meanwhile, I read online reviews of Star Nissan including complaints lodged with [redacted]. I had no idea that Star Nissan is viewed as sleazy. Since I leased my 2016 vehicle from a Long Island dealership, I will have to drive 40 minutes out of my neighborhood for routine maintenance on my vehicle. That's how much I do not want to do business with Star Nissan.Desired Settlement: I would like a refund of $250 to be credited to my Master Charge account.

Business

Response:

As a family owned and operated business it saddens us to hear that such a longtime customer of our company has chosen to not only no longer do business with us but also to come on Revdex.com and make claims that are both libelous and untrue. [redacted] came to our dealership to purchase a Nissan Altima and was assisted by our sales consultant Joe K. After discussing the vehicle and arriving at an agreed upon lease price, the customer decided to purchase a 2015 Altima that was explained to her would be considered a "Special Order" because it was a left over model year. Joe explained at the time of purchase that we did not have the specific 2015 model in the color she wanted in stock but we would locate it and purchase the vehicle for her from another dealer. We asked for a $500 deposit specifically because we needed to purchase the vehicle for the customer and we want to make sure the customer is committed to the sale in order to avoid exactly what [redacted] did, canceling the order after we put time, effort and potentially money into acquiring her car. If [redacted] was unhappy with her salesperson at any point during the time she was here, she never made any mention of it to a manager and she proceeded with her purchase, despite how "dissatisfied" she was with her experience. A few days later [redacted] called our dealer to inform us she was cancelling her order because she was getting a better deal at another Nissan dealer. At no time did our salesperson yell at her or berate her, this is a complete fabrication. On the contrary, our salesperson made every effort to save the deal, offering to match and even beat the price she was receiving on a 2016 Altima, which was still more than she would be paying on the 2015 we were selling her. [redacted] was far from overcharged as she claims. A vehicle that is being sold by a dealership is a negotiable item, so it shouldn't be hard to imagine that if and when a customer takes their buyer's order to another dealer, it's easy for the next dealer to simply beat the price that was given by their competition. I'm sure if [redacted] took her second buyer's order to a third dealership, the third dealer would have no problem beating the price she was given by the second. We expect our customers to do their price shopping BEFORE they commit to a sale, not after, to avoid the back and forth and to protect ourselves from wasted time, energy and money as explained earlier. The truth of the matter is, [redacted] was completely uncooperative and gave us no chance to sell her a vehicle after she received her second price, even when we attempted to beat it. She never attempted to come back down to the dealership to discuss pricing with us, even though we insisted she give us a chance to beat the price.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It is important to acknowledge that my receipt was not marked "Final Sale" for my good faith deposit. This negates the dealerships claim that I was not entitled to a refund for my deposit since it is customary for the receipt to be noted accordingly.It was not my intention to shop against Star Nissan when entering a second dealership. I was educating myself on topics that I could not get answers for from my Star Nissan representative to validate my decision to go forward with the deal as presented. When I called Joe K. to discuss my findings, he became defensive and began to berate me. To imply that this statement is a fabrication is further evidence of the dealerships attitude toward their customers. If phone calls are recorded then I suggest the manager further investigate this matter. I have a right to decide who I do business with. A business should not be allowed to intimidate their customers while holding their money leaving customers at the mercy of the people they are dealing with. I am a single woman and a senior citizen, I should not be expected to walk into a dealership to receive a refund that can be processed electronically back to my credit card. I viewed this as an intimidation tactic and was nervous about the treatment I would be subjected to considering the way I was treated over the phone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] did visit our dealership yesterday 2/**/2016 and I (Christine) personally granted her refund with no issues. I'm sure [redacted] will attest to the fact that there was an easy, prompt, and pleasant exchange between myself and her. We will consider this complaint resolved. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

That's the terrible experience I had in my past of whole life, never met the sale person yelling costumer like that, even say the F word! That's unbelievable! I forgot that old guy name, fact, it's better to forgot, at the beginning I just tell him what I know between Altima s and Altima sr about the suspension and something about my purchases experience, he's totally not listen to me, and say I was wrong (repeat that many times when I want say something) pretend he is a tough guy, actually, eventually I ask how much they can do for trade my currently car in, which answer is lower than actual values a lot, so I ask for the best offer about the deals, (we r not in the mean show room with his manage together) his performance started to impatient, and tone become impatient, did not answer my any question and saying I was playing the game with him, and tone's like yelling me, and still not listen to me what I'm telling him, then he just turn around back into the mean show room, I was feeling like what's going on with this sales person , so I back to the show room telling him that's so bad and terrible, and he came out with me because he don't want his manage to hear about how does he sarcasm and screaming to customer, eventually became like revile, kept saying "what you want ?slapping my face!" and walk to me so close, feel like almost touch me, catch after me and repeating that F words again and again till I get in my car then he back to mean show room, just want let everyone know how these failure sales person work with their customer, trick customer and yelling costumer I will not recommend any people go there waste time to see kind of sales person like this,

Review: I bought a brand new Nissan Pathfinder for $42,000 from Star Nissan in [redacted] and in the final paperwork at signing they added an extended warranty for $3,200 without my knowledge,I told them that I do not need extended warranty because I will be trading this vehicle in another 3 years the same as I did with my last Nissan,so I was fine with the factory 3 yr warranty, they told me that I could not get the truck if I do not take the extended warranty,also because I was financing such a big loan that its mandatory for this extended warranty,so I sign the paperwork with the extended warranty and then went home and called Nissan or North America and they told me that the rep at Star Nissan lied to me,extended warranties is optional and not mandatory,I also told them that Star Nissan pressured me into taking the extended warranty,also on the fine print of the extended warranty paperwork stated that I have 60 days to cancel this extended warranty by submitting a written statement of make,model,milage of vehicle to the selling dealer for a full refund as long as there was no claims made,no claims was made for this vehicle its only a couple of days old,the [redacted] refuses to take the written statement on the first trip,then the second time Nissan of North America called [redacted] and told him the the Customer(me) was happy with the factory warranty and do not need the extended warranty,so [redacted] told Nissan to tell the customer to come back in to sign a paper to cancel that extended warranty,that didn't happened on my second trip,no paper was presented to sign,he gave me the "runaround" and he thinks that Nissan of North America customer service agents is a big joke! I am really stress out over this because its not pennies I'm spending here its thousands and thats why I'm reaching out to you (Revdex.com) for any help possible,thank youDesired Settlement: I just want to cancel the extend warranty

Business

Response:

[redacted] came in with another gentleman who he claimed to be his cousin to negotiate the purchase of a new Nissan Pathfinder. The man he was with negotiated and dictated the terms of the deal they wanted which included the vehicle and extended warranty at a specific price and informed us that if we didn’t accept the deal they were presenting they would take their business to another dealership. We accepted the deal and in turn sold [redacted] the vehicle and warranty knowing that the warranty price was making up for the insufficient difference in the price we were selling him the vehicle for. A few days after [redacted] had

purchased and was in possession of his new vehicle he called our dealership stating that he no longer wanted the extended warranty he had purchased. We reminded him that his cousin had insisted upon the extended warranty when they were negotiating the terms of their deal and that they had specifically stated they would not be interested in purchasing the Pathfinder if we were not going to include the extended warranty at his requested price. We told [redacted] to come back in with his cousin so we could rehash the details of the deal he had agreed to. At that time [redacted] informed us that the man was actually not his cousin and that he was in fact a broker who he had paid to come and negotiate his deal. At this point we told [redacted] to either come back in with the man who he had negotiated the deal with so we could go over the terms or if he was unhappy with the deal he could return his vehicle to us before it is registered and titled and excessive miles had been put on it. [redacted] has failed to do either one of the options we had presented to him. The underlying fact remains that the customer agreed to the purchase of the vehicle and extended warranty at his proposed price, signed his contracts and took possession of his vehicle

and now is simply trying to renege on the deal.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi,

First of let me start saying that at first I went to a different dealership Nemet Nissan on hillside ave. And met with a salesman called [redacted] (who they claim that was my cousin or a broker)and he decided to take me to Star Nissan in [redacted] to do business because he claims that the guys over there [redacted] and [redacted] the [redacted] was his friends,also [redacted] told me to walk with a check and made me make it out for $1000 as a deposit towards the new vehicle but the check only went into his bank account(I have proof from Citibank),also there is no dealership in the world that would under sell a vehicle to compensate for a third party extended warranty company as they told you they did..the price of the vehicle is one price $42,000 and the extended warranty is another $3,200.also I called up the warranty company (portfolio protection) today 10/**/14 at [redacted] and I spoke to [redacted] extension [redacted] and he told me that my vehicle is not registered with there company for extended warranty service,I bought this car on 9/**/14,[redacted] said that if I had extended coverage they would have a recored of it already because it's been almost a month have gone by,also the main point is that on the warranty paper stated that I have 60 days to cancel This extended warranty service policy if I didn't need it anymore from the time of purchase on 09/**/14 and since then they been giving me the run around and why are they giving me a hard time to cancel if I'm allowed to cancel..they already made $42,000 selling me the car why should I take an extended warranty for another $3,200 when I chance my car ever three years and the car comes with 3 years factory warranty..I don't see why I have to take an extended warranty that I wouldn't be needing,the first day they make me sign a dealership paper for $42,000 and I asked them if that was the final price they said yes,then 2 days after I went back for final signing when the car was ready and the had another paper for $44,200 as they sneak the $3,200 in then pressured me into signing . this is when I decided to contact the authorities..now time is running and I only have limited time to get this extended warranty off my loan before it goes into penalty,thanks for any help necessary

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This will be our last response to this customer's complaints given the fact that this is our third response. The customer agreed to the purchase of an extended warranty, the price of which was part of the deal that he negotiated on his vehicle. The customer knowingly and willingly purchased the extended warranty, signed contracts for the purchase and is now trying to renege on the deal we negotiated with him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is not true,the first day I went in to purchase the vehicle the price of the Car was negotiated with the trade in amount of my other car and with the taxes and all the fees included,that was hand written up on a star Nissan dealer contract of $41,318 the total amount,no extended warranty was negotiated or mentioned at that moment as they claimed, I asked the sales guy 3 times if that was the final price and he said yes,also I had to wait 3 days for the new Pathfinder to be ready so I went home and showed my wife the price of $41,318 and she also agreed,she said that she had checked online on [redacted] and the data shows that the Nissan factory was giving a huge discount for 2014 models to move in 2015's,now within the next 3 days star Nissan had already begun transferring my insurance and registration from my old vehicle to the new,I know this because my insurance company Allstate had called me to verify the transaction,I told the Allstate rep go ahead the deal is a go,also star Nissan sales rep had already took copies of all my old vehicle information for transfer,upon returning after 3 days to pick up the new vehicle,the final paperwork was presented to me with a different amount,an amount of $3,200 was added on with no negotiation whatsoever as they said they did,while I was sitting with the sales rep at that very moment the license plates was being taken off my other car and onto the new car and my old car was stored away in there underground drive in basement,when I asked about the added on $3,200 they said that was the extended warranty and I was told that I could not get the new car without taking that extended warranty even if I did not want it,they made me think that the extended warranty was mandatory in this purchase..I really needed the car but then read in the back of the contract that there was a cancellation policy on this extended warranty and that the customer had 60 days to cancel,so that's why I sign and then went home to call Nissan of North America the very next day and that's when they told me that extended warranties is optional for the customers and not mandatory..even Nissan Of North America had called up Star Nissan to tell them that the customer have the right to cancel the extended warranty if it's on the cancellation policy and if He/she do not want it anymore..but Star Nissan [redacted] the [redacted] refused to corporate when I went back in...also even if Star Nissan claims that they undersold me the Vehicle in order for me to buy an extended warranty for additional $3,200 in negotiation from a "fly by night" extended warranty company located in [redacted] IL..the facts still remains that I the customer have the option to cancel this extended warranty within 60 days of purchase,if this was not the case the option would not be in the cancellation policy section of the extended warranty contract..I trade my car every 3 years and the factory 3 years warranty is fine for me I do not or did not care to waste my hard earn money for an extended warranty in which I would not be needing..I called up the extended warranty company in [redacted] IL and they told me that I have the option to cancel but it can only be done by the selling dealer...I now own this extended warranty that I paid for it on my loan and I have the right to cancel if I want to because the option is available to me as stated on my contract..Star Nissan sales rep and [redacted] is a big "rip off" and just feed the customers what they want to hear,and try to pressure them into signing contracts for things that the customers do not need.. also they show no appreciation for there customers whatsoever! The price of the vehicle for $41,318 and the extended warranty for $3,200 has no ties as star Nissan claim it does ,it's 2 different companies we are talking about here making there share of percentage on my finance loan..If the Revdex.com cannot help me in this case I would have to start looking for other means of legal assistance

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I recently purchased a used 2008 Mitsubishi Evolution GSR from the Star Nissan

dealership in [redacted] New York. I am writing you this email to explain my

frustration with the experience I have had with this dealership's lack of

customer appreciation. I am extremely disappointed with how I was treated and

the condition in which the vehicle was sold to me. The following will be a

time lined documentation of the recent occurrences.

I purchased my vehicle on 9-**-13 and within the first week the "service

engine soon" light came on. On 9-**-13, I brought the car to my mechanic at

[redacted] in [redacted] CT, where he discovered several concerns.

Including, a loose emergency brake, failing front brake lines, a broken seal

on the gas cap, a rough idle, the need for an alignment, and an internal leak

in the rear differential. That day the emergency brake was tightened and

cleaned, the gas cap was replaced, the computer was reset, and the brake hoses

were ordered. The following visit on 9-**-13 the brake lines were replaced and

we were shown the severity of the leak that had since developed on the brake

lines (picture attached). These repairs totaled to $356.37.

After picking up the vehicle I called Star Nissan and spoke to the Sales

Manager, [redacted], and explained my concerns. [redacted] told me to

bring the car down and they would take a look at it and address all of my

concerns. On 9-**-13 the car was dropped off at Star Nissan at 11am. Later

that evening, at 5:30pm, I called for an update and was told that [redacted]

would call me back with one. When I did not hear back two hours later I called

again and was told that [redacted] planned on calling me back when it was

done. Friday 9-**-13, I called the service department for Star Nissan for the

update that I was previously denied. I was told that my car was going to be

brought to [redacted] for proper care on Monday 9-**-13.

On Tuesday 10-*-13 I called Star Nissan's Service department for an update and

was once again denied. I then called [redacted] and was told the car had

just been dropped off 5 minutes prior to my call. This eludes to Star Nissan

not dropping the car off as promised the day prior. After this I called Star

Nissan back to complain to the Sales Manager. [redacted] stated he was told by

the service department that the car was actually scheduled to be dropped off

that day. The Service Department however had told me that the Monday

appointment had been delayed. [redacted] then stated "this is not the first

time the Service Department has lied to me". He then went on to explain that

everything Star Nissan's Service Department could do on their own had already

been completed.

The following day, 10-*-13, I called [redacted] for an update at 10:15am

and was told the car still had not been looked at. It was scheduled for a

diagnostic reading at 1pm and I would receive a call by 1:30pm, that day, with

an update. I then called Star Nissan to speak to Sales Manager, [redacted],

again to complain about the severe inconvenience at 10:45am. I was asked to

leave a message with the receptionist and that I would receive a call back. By

12pm my call had not been returned so another call was placed. The Sales

Manager was still unavailable so I asked to speak to the Sales Associate who

had sold me the car. I inquired with him if the warranty was factory issued or

not as I was, at that point, prepared to pick up my car and bring it to a

[redacted] in CT that had already agreed to service it. At 1:35pm I finally received a call from Star Nissan with an update. I was

told no issues were found and to come pick up my car. [redacted] also

called to tell me the same thing. I inquired with them what exactly had been

checked and then found out that Star Nissan had not communicated my concerns

correctly. I had asked to have the rear differential checked for the internal

leak and to have it resolved or replaced. However all that was checked was the

power steering fluid level, the transmission fluid level, and the computer was

reset again in an attempt to fix the rough idle. At this time I called my

mechanic at [redacted] who had originally inspected the car and explain the

situation to him. He offered to call [redacted] and explained to the

technician who had been working on my car what specifically he needed to

check. In a later update from [redacted] I was told that concern had been

addressed and they still did not detect the issue. I have had enough. I drove the 2 hour trip to Star Nissan to return the

provided rental car and pick up my car. When speaking with Service Manager,

[redacted], we looked over the paperwork and I asked for a copy of [redacted] paperwork (both documents have been attached). The service

paperwork did not have an alignment listed on it, so I asked [redacted] to

confirm that the alignment had been done as was promised by the Sales Manager,

[redacted]. At that time [redacted] checked with his technician and told me

that it had not been done as the technician could not detect a pull during the

road test.

This leaves me with a car that was not serviced and still has issues that need

to be addressed. In the week's time that Star Nissan had my car nothing was

done more than a computer reset by another dealership. My personal mechanic

stated that he can and will prove that the rear differential concern is still

apparent and that it should have been replaced; he will do so with video

evidence. On the 2 hour drive back home to CT the "service engine soon" light

came on. This is undeniable proof that the car sold to me by Star Nissan in

[redacted] New York still has issues that need to be addressed and that it should

not have been classified as a "certified pre-owned vehicle".

Star Nissan of [redacted] New York has exhibited the worst display of customer

service I have ever experienced. I am extremely disappointed in how I was

treated; this dealership did not satisfy my needs as a customer. The Sales

Manager made no efforts to make my experience better and in my opinion

conducted himself unprofessionally.

This email and time lined documentation has been written to request not only

reimbursement for the work that I had done, but that the issues covered by the

warranty be honored in full by my mechanic whom I trust. Star Nissan's Sales

Manager, [redacted], had stated in one of our conversations on 9-**-13 that he

would "see what I can do" to reimburse me for the out of pocket cost to

replace the unsafe front brake lines. [redacted] has failed to do so and no

contact has been made to me to discuss the said reimbursement of $356.37. I

also expect to be able to bring my car to the mechanic I trust to have the

necessary work done and that the bill be paid by Star Nissan. Please contact

me so that we can discuss plans for a resolution. Thank you for your concern

and your efforts to provide customer satisfaction. Desired Settlement: - to be able to bring my car to the mechanic I trust to have the

necessary work done and that the bill be paid by Star Nissan.

-refund of $356.37 for the work that had been done because of the failed brake lines.

Business

Response:

Review: The price of the car was $15995.00 when I spoke to the bank, they said the price on the contract they sent them was $17440. Even though the monthly payments came out to the same thing, had they put the right price my monthly payments would have been less. What they did was put charges like bank fees of $995 which the bank told me they did not charge and the dealer claims it was to buy my so called lower interest rate and an extra $500 for a warranty that should have been $2000 they charge $2500 and included it in the price of $17440. The bank only allows $2000 for warranty. So my contract is different than what the bank has. Had I not asked the bank to send me a copy of their contract I would've never known...,Desired Settlement: I want them to give me my $1500 back or send the bank a new contract with the right price, if not I will return the vehicle...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Very nice until they make a deal. We were there for 8 hours purchasing a used vehicle! Shame on us for not leaving . They lied and kept saying car is almost ready. 8 hours later, not even detailed! We left with 2low life salesmen trying to get more money out of us ! Unbelievable!