Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  We've already contacted several times over the past year, and still weren't successful in over a year to actually set this up with CINCY bell actually following through and showing up for their appointment and doing the work. Given its been two months and nobody from CINCY bell customer service cared enough about our issue to contact us to try to schedule and take care of this to avoid us once again taking off of work to once again sit home and wait for CINCY bell to not show up :( After two months and still no attempts made from CINCY bell to resolve this issue, we feel its most likely not ever going to be resolved :( (and we refer to somebody that can speak and understand English well enough to schedule properly as a woman that we once contacted there admitted reading our filed CINCY paperwork was a total confusing mess and she promised to look into it and figure out what was going on, but we never heard from her again :( FYI, this is why our entire family and everyone we talk to about CINCY bell has discontinued their cell phone service with them and many their home phones as well. They don't care about the customer :(
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The priced for life agreement was for life.  I am still bundled, I made no changes to my account and Cincinnati Bell selling their wireless service does not qualify them to renege on their agreement.Cincinnati Bell needs to restore the priced to life agreement which includes restoring my pricing to priced for life levels and restore my internet to** mbs and ensure that no changes to pricing or service are made by Cincinnati Bell as long as I maintain my account.
Regards,
[redacted]

May 8, 2015
 
 
 
[redacted]
 
RE: ###-###-####,[redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
I apologize about the time it took to get the new fiber line buried in your yard. As we...

discussed on our phone call the line was running through other properties which caused some complications.
 
We have scheduled your final installation for Monday May 11th. The installer will arrive anytime between 8 a.m.-noon.
 
A credit of $17.71 was issued to your account on 3/27/15. As a courtesy for your inconvenience I have issued an additional $20 credit.
 
If you have any questions regarding your appointment or billing you may reach Fioptics Customer Service at ###-###-####.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

July 16, 2015
 
[redacted]
 
RE: ###-###-####,[redacted]
 
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning a change in your phone service.
 
Cincinnati Bell records all calls...

for quality and development purposes.
 
In reviewing the call we found that you called asking for a plan that included call block.
The representative advised you that we only have one plan that includes call block.  That plan is called the HomePak Advantage and is $41.00.  This plan includes all Cincinnati Bell calling features and Unlimited Long Distance.  The representative also told you that you could purchase the Call Block feature without the package for an additional $5.00 per month.
 
You then told the representative that you saw a promotion online offering the HomePak Advantage for only $29.99. This promotion could be added for 12 months only.  You clearly agreed to add this plan. The representative then quoted you a price of $67.31 and sent you a receipt showing this amount.  The amount did not include taxes.
 
I reviewed your first bill and found it was more due to taxes and a late fee.  I found that an order was placed changing you to the HomePak Lite and all promotions remained on your account.  In addition to the promotions of $32.99, you are also receiving a bundle rebate of $5.00.  Total promotions are $37.99.
 
A credit of $12.18 has already been applied.  Due to Cincinnati Bell’s Telephone Service Standards, we do not compensate for time or loss of wages.
 
No additional credits are warranted.
 
It is never Cincinnati Bells intention to upset our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Sue
Executive Care Agent
Cincinnati Bell Telephone

June 9, 2015
 
[redacted]
[redacted]
[redacted]
 
RE: CBT ACCOUNT # [redacted]
 
I am responding to the Revdex.com rebuttal that was filed regarding your electronic bill.
 
According to our records your account has been set up for e-bill through a 3rd party.
 
If you want to cancel to your EBILL service you have set up through your financial institution
You the customer would need to go through the institution in which you enrolled in the service.
 
The current amount due on your account is $17.55 due 6-28-15
 
Once you cancel the e-bill with the 3rd party vendor your paper bill will resume.
 
Cincinnati Bell will not be issuing any credits on this account and Cincinnati Bell considers this complaint closed.  
 
It is never Cincinnati Bell’s intention to dissatisfy our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care OfficeCincinnati Bell Telephone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  They do not seem to be addressing the concern of the erroneous information their customer service dispensed nor the fact that the technician never ended up doing anything in the house just switched the lines going into the house.  Like normal, no one aaddresses the issue just makes a canned response without knowing all the details.  Not at all happy with the service or Cincinnati bell as they are charging me for work inside the house they did not do.Regards,[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have attached a copy of the contract I received to sign. It states nothing in this contract in regards to renewing automatically every 2 years.  The verbal approval was for this agreement received, as for the verbal message sent by Cincinnati Bell for me to review (I am unable to listen to the conversation sent) as well as when I contacted Ting on 1/31/2016. He could not play the recording for me to hear, it would not play for him either.  Therefore as stated I DID NOT SIGN A renewal contract for 10/04/2015 and am not obligated to a new contract! This is Cincinnati Bell's way of cheating a customer out of money and not sending a contract that should always be signed.  A contract is not valid unless it is signed!  Therefore this is unacceptable and this matter IS NOT RESOLVED! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I still am unable to listen to the verbal response from Cint Bell attached & the contract I was sent to electronically sign did not state any where on it this would automatically renew. Also my check with the final payment for services rendered until disconnection was deposited & paid to Cinti Bell. Therefore I do not owe them any other funds for a contract I DID NOT SIGN. Ohio law states you must have a signed contract on file.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Cincinnati Bell did call last week.  The male clerk that called wanted to know what my account number was.  The call seemed suspicious.  Why would he ask me for my account number when they all ready have it.   I need to know what the physical address is that Cincinnati Bell has this equipment hooked up to?  [redacted] and [redacted]  This is still on my home internet located at [redacted]. There is no way to "forget it" or disconnect it from our home computers.  Cincinnati Bell did call again on Thursday and stated his supervisor would call me and they were still trying to fix the problem.  What is the problem? Again, I need to know where this connection is hooked up.  What physical address?Nothing has been done to fix this ongoing problem of 5 months.  An open and available internet connection that belongs to Cincinnati Bell is hooked up in my home.  Anyone can open the connection and gain access.  ###-###-####. Cell.
Regards,
[redacted]

July 30, 2015
 
 
[redacted] [redacted]
[redacted]
[redacted]  [redacted]
 
RE: ###-###-####
 
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning a wire laying across your yard.
 
In speaking with a manager in...

our Buried Wire department, we assumed the work had already been completed.  After further investigation, we found that it had not been done.
 
A technician has been scheduled and will have the wire buried sometime next week.  I was told they have already contacted you to relay this information.
 
It is never Cincinnati Bell’s intention to upset or frustrate our loyal customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
In the future, we hope to provide you with the customer service you have grown to expect from Cincinnati Bell Telephone.
 
Please feel free to contact our office at ###-###-#### if you need further assistance.
 
Sue
Executive Care Agent
Cincinnati Bell Telephone

I have left a message for the customer to call me, a repair credit has been issued.  Fioptics it is not available at the customer's address and will not be available any time in 2015 per engineering.

November 3, 2015
[redacted]
[redacted]
[redacted]  [redacted]
RE: [redacted]
Cincinnati Bell is
responding to your rebuttal concerning a retention offer to maintain your ZT.
In your complaint you
stated that you were offered the 30MB speed for $34.95. 
Cincinnati Bell’s current promotion
for 30MB speed is $49.99 plus $4.99 for the modem fee for a 12 month period.
Cincinnati Bell has never
had a promotional rate of $34.95 for the 30MB speed.
I apologize if you feel
you were given incorrect information.  We
also could not find notes to substantiate your claim.
Please contact our office
at ###-###-#### if you would like to take advantage of the $49.99 plus $4.99
modem fee promotion for 12 months.
It is never Cincinnati
Bell’s intention to mislead our customers in any way.  On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter.
Cincinnati Bell is
considering this complaint to be resolved and closed.
Sue
Executive Care
Representative
Cincinnati Bell Telephone

February 25, 2016
[redacted]      
[redacted]   
[redacted]  [redacted]
RE:  Fioptics
Account# [redacted]
Cincinnati Bell is responding to the 2ND rebuttal
that was filed with the Revdex.com concerning the Fioptics
Account. 
Cincinnati Bell has credited your account for the
difference in the pricing for the internet speed.
You have been sent a breakdown of your bill.
You currently owe $520.26. If you would like to make a
payment please call ###-###-####
Cincinnati Bell has resolved this complaint to the best
of our ability.  We will not be responding
to any additional rebuttals.
Cincinnati Bell is asking the Revdex.com to
close this complaint.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers.  On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter.
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Elaine,
I have reviewed our records and I have issued a credit on your account.
You will get a refund check in the amount of $76.58
Thanks,
Executive Care
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  My bill is now higher than before I added the whole home DVR services that I now no longer have (I've returned them to Cincinnati bell). The whole home dvr and 2 dvr boxes still show up on my bill and it does not reflect current service or promotions.Currently:It shows Whole home DVR service which I do not have for $19.99. It also shows that I have 2 additional HD boxes at $11.98. My current bill total is $137.28. Subtract the services I do not use (nor have the capability to use) and my bill should be $105.31. Even still, the services offered on the website with the same package that I have are offered at $74.99 plus tax. The price must come down.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Cincinnati Bell took a credit card payment without my authorization and permission.  Is there nothing the Revdex.com can do or is going to do about this?  Why exactly does our Attorney General rely on you to be a mediator in these cases?  When are you actually going to mediate anything? I did not authorize or give Cincinnati Bell permission to run a credit card charge on my card.  Cincinnati Bell took my payment without my permission and authorization.  Since when can a corporation just steal from a customer and then deny it in a response?  I think I would know if I pressed the submit button or not.  I closed and left the page.  Cincinnati Bell stole the money from my credit card anyway even though I didn't authorize the payment.Revdex.com please step in and get involved here.  This is ridiculous that a merchant can charge my credit card without my permission.
Regards,
[redacted]

August 21, 2015
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: ###-###-####,[redacted]
 
Cincinnati Bell is responding to your RevDex.com complaint.
 
I have reviewed your account notes and Cincinnati...

Bell’s
Wirecare service does not cover the installation costs of adding an additional
jack.
 
Since Cincinnati Bell does not own the wiring inside a
customer’s home the installation and/or repair of any new jacks or wiring is
not a free service. Wirecare is a maintenance plan put into place that covers
the repair of a customer’s existing inside wires and jacks but not new wiring.
 
From the information you provided I understand some of
the existing wires in your home have been cut. Wirecare does not cover repairs
necessary as a result of malicious actions, damage caused by non-Cincinnati
Bell Contractors, or repair to jacks that have never worked. Given this
information there is a chance that the repair of the existing jacks may not be
covered under the plan as well.
 
I understand you were misadvised regarding this
information and for that I apologize. While we are not able to complete this
wiring work free of charge I will be documenting the incident and sending it to
the Tech Support Manager for coaching and training of the representative.
 
The Wirecare service has not yet been added to your
account. If you would like to get the wiring work completed but opt out of the
Wirecare option I can edit the order to remove Wirecare and reschedule the
wiring appointment. There would be no fees or penalty for the removal of
Wirecare.
 
You also have the option of hiring your own electrician
or contractor to install and repair the inside wiring since Cincinnati Bell
does not own it.
 
It is never Cincinnati Bell’s intention to mislead or
upset our customers. On behalf of Cincinnati Bell I apologize if we have done
so in this matter.
 
Tina
Executive Care Agent
Cincinnati Bell Telephone

Dear [redacted], Cincinnati Bell is responding to your Revdex.com complaint regarding your bundle cost.  Per our phone conversation, your account has been re-rated and credited to remedy the situation. Cincinnati Bell will be investigating the sales process that led to this point to...

prevent further customer escalations moving forward. Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward. Thank you for your business! Josh Executive Care Representative Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I was lied to by representatives and hung up on and not called back and transferred because no one had a solution. This is ridiculous. And I am not paying more on by bill just because you decided to add fees. I have received less data for more money..... Doesn't sound fair to me. 
Regards,
[redacted]

May 31, 2016
[redacted]
RE: [redacted])
Dear [redacted],
This letter is in response to the rebuttal that you filed with the Revdex.com regarding our do not call or email process.
Cincinnati Bell will not be able to provide you with any type of digital recordings. In order to get a copy of a recorded call you would need to have a subpoena.
I have had your name, email address and phone # added to the Do not call or email or mail list here at Cincinnati Bell. I have followed our process to have this done.
Cincinnati Bell considers this complaint resolved and closed.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.

Melissa
Executive Care Representative
Cincinnati Bell Telephone