Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please make sure that I am not billed $120.00 for the modem and cord. Both were burnt in the fire, and your previous rep said he would waive that charge. Thank you.
Regards,
[redacted]

Per our phone conversation a credit has been issued for the month free and the modem fee total credit $142.46 + taxes. Cincinnati Bell considers this complaint resolved.

October 29, 2014
[redacted]
[redacted]
[redacted]
RE: [redacted]
Dear [redacted],
Cincinnati Bell has reviewed your account. Cincinnati Bell does apologize for your issues. The order to port out your landline was processed on 10-07-14. This order was...

placed by our port out group. They changed you to the $[redacted] Zoomtown. Cincinnati Bell does apologize for this error. This was an honest mistake.
You spoke with a representative yesterday and they placed [redacted]. This order changed you back to Zoomtown Lite.  I have backdated this order until 10-06-14. The backdating of the order will give you the proper credits on your November 20th bill.
Please go ahead and pay $[redacted] on the bill that is due on 11-10-14.
Cincinnati Bell appreciates your feedback and will use it for training and coaching purposes.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Sincerely,
[redacted]
Customer Care
Cincinnati Bell

August 12, 2015
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your RevDex.com complaint.
 
As we discussed over the phone Cincinnati Bell...

is
currently aware of a Fioptics cable issue affecting certain customers causing freezing
when changing channels. This error is being worked on by our network engineers.
 
I understand you said you are experiencing other issues
as well and a repair dispatch has been offered which you refused. Cincinnati Bell
cannot address these cable issues if we cannot troubleshoot or send a tech to
the residence.
 
Regarding your billing concern, the bill dated 7/28/2015
was higher because of an $8.95 late fee. As we discussed this is the minimum late
fee for non-regulated cable and internet services.
 
This is the first time your account was not paid in full
on time so I have issued an adjustment for the late fee. You now have a -$8.95
balance on your account.
 
If you change your mind and would like to schedule a
repair visit you may contact Fioptics Repair at ###-###-#### and reference
ticket # [redacted].
 
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel
we have done so in this matter.
 
Tina
Executive Care Agent
Cincinnati Bell Telephone

Cincinnati BellDear [redacted],I appreciate very much your attention to this matter. And I do accept that we can finally bring this is[redacted] to an end. I wanted to note though just when my phone service with you stopped working- the very beginning of the problem.  Looking again at my notes and emails concerning this matter, I do see that it was May 13th that my telephone didn't produce a dial tone.I ended up very quickly porting my number to an old [redacted] Mobile phone that I had. I was very anxious to keep my number working. I'd been told by one of your representatives at that point that I would be charged to have someone come out and determine what the problem was, and that there would be more charged if repairs had to be made. [redacted] Mobile was only to be temporary, as they could not offer what Cincinnati Bell had been offering. I called Cincinnati Bell within three weeks of the [redacted] activation.A Cincinnati Bell representative arrived here on June 26th at the same time that the [redacted] reps were here installing/wiring. I just thought that I told him that [redacted] was a replacement and that  Cincinnati Bell would be asked to let go of my phone number at that point. I'm sorry if there was a misunderstanding that allowed the other Cincinnati Bell rep to come here on July 8th.Thanks again for your help, and I am sorry that it came to this closure. I began business with Cincinnati Bell Telephone in 1991 when I bought my first house.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
This is unacceptable. Cincinnati Bell should not be allowed to falsely advertise their rates. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Every time I have complained I have reached the [redacted] or [redacted]. So I am not surprised that it was not listed in the notes. But every time I have called it has been the same problem.  You want me to pay for a service that I am not getting and you expect me to fall down and rollover to do it . That is unacceptable business and you have horrible customer service. I would expect better from a company that is supposed to be local. This could have been fixed and I would have paid the balance but you refused to conduct your business with me that is fine.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]                              SORRY THE PHONE IN QUESTION WAS AN LG [redacted] S/N [redacted]     phone # [redacted]        THIS PHONE IS NOT THAT OLD DO YOU HAVE A UNIVERSAL CODE??

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Due to the fact I was forced to pay for service that I did not receive and was charged for a modem that I returned. I was also sent to collections when I shouldn't have been. This now negatively affects my credit score when I didn't do anything wrong. 
Regards,
[redacted]

From: [redacted]Date: Tue, Dec 30, 2014 at 10:13 AMSubject: Complaint ID [redacted]To: "[email protected]" <[email protected]>I am writing to request that my complaint be reopened.  There has been no action taken on the part of Cincinnati Bell as outlined in their response, dated 12/17/2014."Please respond letting me know that you would indeed like to remove your home phone and I will process the order to remove. I will also backdate the order to 12/6 so your bill will adjust accordingly."I responded that I accept their resolution to my complaint however there has been no action to resolve.  My phone remains connected and my bill has not been adjusted as described in their response.  My next bill is to be paid in 2 days, 1/1/2015. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The Cincinnati Bell representative stated that "The monthly charge for service will not be prorated for the final partial month of service.  The full monthly service fees will apply, even if your service is active for only a partial month."I was not given a response and explanation to the fact that Cincinnati Bell's account cancellation policy utilizes the concept of charging customers for services that Cincinnati Bell has not rendered.How can this be considered a legal policy?
Regards,
[redacted]

Problem: Cincinnati bell charged me a $6 fee to take my payment over the phone with a representative. They never disavowed there would be a few for taking a payment over the phone and they locked me out of my account online so o can't pay the bill online.Desired Outcome: Refunder the $6 fee charged...

to my account and any late fees and disconnect fees

April 11, 2017
[redacted]
RE: [redacted], [redacted]
Dear [redacted],
This letter is in response to the Revdex.com Rebuttal that you filed with the Revdex.com regarding your internet speed and billing.
30 meg is the fastest speed that is offered at your address.
The current breakdown of charges is as follows:
TV – 38.00
Internet – 24.99
DVR – 10.00
Bundle Rebate – 5.00
+ Taxes and surcharge
[redacted]these prices are good till promotions expire 6-17-17[redacted]
Cincinnati Bell has answered all of your questions and considers this complaint closed.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Melissa
Executive Care Representative
Cincinnati Bell Telephone

April 28, 2015
 
 
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
I have reviewed your account and the disconnect...

order you referenced did complete and the billing was backdated to 2/20/15.
 
The final bill reflecting the disconnect order printed on 4/22/15 in the amount of $29.65. I have also adjusted this balance to $0 as it was for late fees and equipment charges that were not applicable to you since your service should have been disconnected.
 
I apologize that this order took so long to complete. I am documenting your experience and sending it to the representative’s supervisors for coaching and training.
 
Your account is now final and the balance due is $0.
 
If you have any further questions regarding your account you can contact the Billing Department at ###-###-####. You can also verify the $0 balance due by logging into your MyAccount at cincinnatibell.com.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

I was the money I paid for equipment I didn't have and wasn't using. I can provide purchase information of the equipment. It was never installed by cincinnati bell. I want $7.99 x 11 and then the taxes I paid for this as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
We will accept the response made by the business as long as we receive a FULL REFUND for the month of March.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.I was told when I left the company and when I returned the equipment I would have a zero balance.  I only had internet with that company.  I didnt have a balance of that amount.  If I did I dont know how and wasnt made aware of it.  If I owe anything maybe one month of service and I will pay one month of service immediately but its unfair for years to say I owe over 262.00 for equipment, but you had the equipment for 3 years but kept putting this negative mark on my credit report and now saying its 132.00 You were wrong about me owing the equipment and you are wrong about this service balance as well.  This is unfair to your customer to report false information for years and now you realize I turned it in even though I have been writing you for 3 years that I did to now say I owe a bill.  This seem like fraud. I dont trust this.
Regards,
[redacted]

December 18, 2014
 
 
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
I apologize for the confusion and misinformation you received over the...

phone regarding your refund check.
 
The credit that was applied was being held up in our systems so a refund would not generate. This issue has been resolved and as I advised over the phone we have issued your refund check in the amount of $40.07.
 
I have documented your experience and issues and sent this in for coaching and training.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize that we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]