Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Cincinnati Bell did not give me a credit towards my May bill as they have stated. On my June bill I show a credit for Junes cable service, but not for May and have also received a late notice for May because I only paid $80. Which should have been what my bill was for. They have yet to resolve this matter.
Regards,
[redacted]

The technician completed the wiring at the location. Your new provider was able to use the wiring/jack that was installed. The charges are for completing the physical work at your address.

My position stands as well. I do not think it is fair for Cincinnati Bell to charge me for services that I did not receive. I received my bill covering services totaling $173 plus taxes (190 Total) for February (2/4/16 to 3/3/16) on February 6. I changed my services on February 6 reducing the month’s total to $70.00 plus taxes to cover the cost of the services that I still receive from Cincinnati Bell. Difference in cost for the change in services provided by Cincinnati Bell is $100. They are offering $35.00. They are essentially charging me for services that I did not receive. Cincinnati Bell should realize that I am the customer and should be treated as such. I would appreciate someone from Cincinnati Bell with decision making authority contact me at ###-###-#### by Monday close of business to resolve this. If this does not happen, Cincinnati Bell will likely lose a customer of over 25 years. Perhaps I may also contact directly the Attorney General or other entity having jurisdiction over matters of being charged for services not received. My preference is to remain a Cincinnati Bell customer, but it is becoming apparent to me that Cincinnati Bell does not share this preference.

I contacted the risk office Cincinnati bell directed me to buy they would not assist. Was supposed to send out adjustor and never did. All they did was ask the employee cinn bell sent and he said he didn't move bed. So they just took his word even though we sent all pictures of damage. No One can also provide us with work order done that day. The rep didn't leave one and No One seems to have. They keep asking reps name but we have no idea. My 84 year old father can't sleep on his bed now.

Hello,  I have personally sent an email to the director at the outside collection agency - [redacted] to have this removed from the credit report. I will let you know on your ###-###-#### as soon as I get an update. I do apologize and I am working to get this resolved as soon as possible. Please call me ###-###-#### option 2 and ask for me and I will be glad to talk to you.
Thanks,
Melissa

Cincinnati Bell has no new information. All issues have previously been explained and address with the customer. Thanks. TinaCincinnati Bell Executive Office

After review & investigation, credit authorization is denied.  The services are working and the customer has stated he has chosen to port service out to another provider.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted] This response confirms my suspicion that Cincinnati Bell is failing to completely resolve this issue because they want to (try) to force me to purchase fiber optic internet service.  I intend to file a complaint with the FCC.

August 16, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
I have reviewed your account and notes. Per our records you called into Technical Support on 4/21/16 to report...

issues with slow speed, but upon a follow up call later that day you verified you swapped out the modem and everything was working to your satisfaction.
Cincinnati Bell has no record of further contact regarding slow internet speeds.
It is Cincinnati Bell’s policy to adjust our customer’s bills for any reported down time but since there have been no other reported issues no adjustments are applicable at this time.
If you are still experiencing speed issues you can reach Fioptics Technical Support 24/7 at ###-###-####.
It is never Cincinnati Bell’s intention to confuse or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I would like to know just what level of internet service costs $75/month?  I paid the bill I owed for November ($40/month for internet ONLY as I CANCELED your service - I sent the records of that) and DECEMBER (which was $40/month for internet ONLY).  Cincinnati Bell, true to form, is DOUBLE BILLING me for SERVICES I DID NOT RECEIVE.  This seems to be go-to plan - double bill and hope nobody notices or complains.The bill I received (and sent you a copy of) was a bill for FEBRUARY and MARCH.  I am NOT paying for services I did NOT RECEIVE.  I'm not the only person you've billed for services I haven't received - there are plenty of people over at Pissed Consumer that you've continued to rip off.  I will also be billing Cincinnati Bell for the numerous days of work I had to miss in order to deal with your harassment and failure to provide the service I was paying for in October and November.  There were at LEAST THREE service calls to my house that I had to take off work for and still you failed to provide a fix for the outage of my landline OR my internet. I had to CANCEL my home phone and reorder CHECKS with a new phone number because my landline was no longer useable because of YOUR failure to provide service.  The [redacted] can deal with you from here on out.  I've formally submitted my complaint to them as well.  
Regards,
[redacted]

December 8, 2015
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com complaint regarding your due date for video cancellation.
Per our phone conversations yesterday I have rescheduled the removal of the video service from your account for today 12/8/15. The internet on your account will remain active as you requested.
As a courtesy for your inconvenience yesterday I have also backdated the video billing to 12/7/15. You will see this prorated credit when your next bill prints on 12/25/15.
If you have any questions concerning your account or balance due you can reach me directly at ###-###-####.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize that we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
Please accept my appologize for the delay in following up with you. I mailed the newest Life Line Application May 20th.  Hopefully the fourth request will make it through Cincinnati Bells system and be approved.[redacted]for mother [redacted]

April 18, 2016
[redacted]
RE: [redacted]
Cincinnati Bell is
responding to your Revdex.com complaint.
I apologize for any
inconvenience you experienced in requesting a new...

promotion for your 30 MB
Fioptics internet service. Per our records you were offered a new promotional
price of $62.98 per month when you spoke to customer service on 1/30/16 but this
offer was not accepted. Per the notes on your account you wanted to think about
it further so no account changes or new promotions were added.
Your account was cancelled
on 2/8/16 and the final bill cycle ran from 1/19-2/18. Cincinnati Bell does not
prorate the final bill for non-regulated internet and video services. This
policy is specified in the General Terms and Conditions as follows,
Cancellation Billing Policy: The monthly charge for service will not be
prorated for the final partial month of service. The full monthly service fees
will apply, even if your service is active for only a partial month.
Per this policy your final
current amount due of $84.62 is a valid charge. If you have any further
questions or concerns regarding this balance or would like to make payment you
can reach Cincinnati Bell’s Final Bill Department at ###-###-####.
It is never Cincinnati
Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati
Bell I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

December 30, 2015
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
I have reviewed your account and bills and I apologize for any confusion regarding your promotional price...

expiration or the final balance due.
Per our records your promotional pricing on [redacted], and the internet service expired in July. You also had a separate promotion on the DVR service which didn’t expire until September.
Your bills printed on the 16th of every month. On 9/16/15 the bill printed for $161.91 due to the expired DVR promotion. There was no payment made on this bill.
On 10/16/15 your bill printed with the past due balance of $161.91 + current service charges $170.86, totaling $332.77. This balance also included a late fee for the previous bill. You paid this balance in full on 11/3/15.
Per our records on 10/31/15 you had (5) set top boxes removed from your account but only (4) of them were returned at the store. Your next bill printed on 11/16/15 in the amount of $290.94 due to $165 in fees for the (1) unreturned set top box, remote control, and power cord.
Your final bill printed on 12/16/15 in the amount of $601.99. There was no charge for service on this bill since your account was already cancelled but it did contain the full past due balance of $290.94 plus the new fees for the modem, power cord, and the last set top box, power cord, and remote control.
On 12/18/15 you returned the (2) remaining set top boxes and modem at the Cincinnati Bell store. An adjustment of $477 was then issued to your account for the equipment charges and their applicable sales tax.
The remaining final balance due of $124.99 is for the internet and video service provided from 11/16/15-12/15/16. Since this is a valid service fee this balance will not be waived.
If you have further questions regarding your account balance or would like to make payment you can reach the Final Billing Department at ###-###-####.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

April 24, 2015
 
 
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
I have reviewed your account and notes. I apologize about any miscommunication...

or confusion regarding Fioptics promotions. When you added the Fioptics cable package the valid promotion would have been 2 months free of Max cable when you paid full price for the 30MB internet.
 
As a courtesy, I have adjusted the charge for the Max cable package off of your bill dated 1/19. This was the only month you were charged for the cable. I have also issued a credit for the $8 late fee that was on your bill dated 2/19.
 
This adjustment has brought your current amount due to $151.91. This is a valid charge for internet service for the months of December and January that did not get paid.
 
If you have any further questions regarding your account or would like to make payment on the final bill you may reach the Billing Department at ###-###-####.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
THIS MATTER IS NOT CLOSED..... THE FIRST RESPONSE FROM CINCINNATI BELL CLEARLY STATED HOW THIS ACCT SHOULD HAVE NEVER BEEN SENT TO COLLECTIONS IN THE BEGINNING. SECONDLY, WHY DID I HAVE A BALANCE AND WAS ABLE TO RESTART SERVICE AGAIN????? I WAS NEVER NOTIFIED OF PAST DUE FROM THIS ACCT#[redacted], THIS WAS NOT THE ACCOUNT THAT WAS  SENT TO COLLECTIONS, IT WAS THE WRONG ACCOUNT. THIS IS NOW ON MY CREDIT REPORT SO THIS IS NOT JUST A MINOR ISSUE FOR ME. IT LOOKS AS IF  I DON'T PAY MY BILLS, AND I DO!!!!!!! I DO NOT APPRECIATE THE NEGLIGENCE AND UNPROFESSIONAL ISM DEALING WITH CINCINNATI BELL AND THIS SITUATION. IT HAS CAUSED ME A LOT OF STRESS AND MENTAL PAIN.. I AM REQUESTING THE Revdex.com TO DEMAND THIS ACCT BE REMOVED FROM MY CREDIT FROM ALL 3 CREDIT BUREAUS BECAUSE IT SHOULD HAVE NEVER BEEN SENT. I WAS NEVER NOTIFIED OF PAST DUE BALANCE, ESPECIALLY WHEN I HAD NEW SERVICE WITH THEM. I NEVER GOT BILLS. THE BILLS THAT WERE SENT TO ME DOES NOT HAVE ANY OF MY PERSONAL INFORMATION OTHER THAN THIS ACCT NUMBER, IN WHICH COULD HAVE BEEN FALSELY CREATED. I DO TRUST NOR BELIEVE CINCINNATI BELL TO BE A ETHICAL OR TRUSTWORTHY COMPANY. I WISH TO HAVE THEM INVESTIGATED INTERNALLY RE: COMPLAINTS OF SIMILAR SITUATIONS. THANK YOU.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 26, 2015
[redacted]
[redacted]
[redacted]
[redacted]
RE: CBT Account# ###-###-####, [redacted]
I am responding to the Revdex.com rebuttal that you filed
I have reviewed the notes on your account and you were sent a receipt for your order [redacted] for changes that were made effective 12-31-14.  The amount of the receipt was $123.45 plus taxes and surcharges.   The quote that was emailed to you for this account did not have whole home dvr.  Also there was no long distance on this account at this time it was just TV and internet.
On 4-9-15 an order was placed [redacted] for phone, internet and TV.  The total price of this was quoted as $138.87 a month plus tax and surcharge.  This did include long distance and dvr service not whole home dvr if you want whole home dvr that can be added at 19.99 a month.  Please call ###-###-#### to add whole home DVR.
If your long distance is not working you need to call Cincinnati Bell Any Distance Repair @ ###-###-#### because you do have long distance on your account.
You mentioned a referral credit, who did you refer?  I need there account # and they had to mention you on the date the service was ordered to get the credit. 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I would like to thank Melissa for her response. I am waiting for answers from her team members that she requested. When we hear from them, I will hopefully be able to mark this complaint as being resolved.I appreciate the reduced rate. However, as I mentioned before download speeds below .5 mbps basically render the internet un-reachable. And I am not talking about high bandwidth applications such as [redacted] or [redacted]. Just banking and investment sites like [redacted] and [redacted].On 9-6-2017 I ran 15 surf speed tests. I have uploaded the graph. As you can see only 5 of the 15 were above 2.0 mbps. 6 tests were below .5 with 1 as low as .2 mbps (No Internet service). Hopefully CB with view this as an "outage" or "broken" and take what ever steps needed to fix it. I have been a CB customer for a long time and I can't believe they would provide service as bad as this or knowingly let it go unresolved.I look forward to a acceptable response to reconcile this issue. All CB employees that I have interfaced with have been very courteous and professional.
 
Respectfully,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I accept the fact that I should have kept better records with that being said I had assumed the calls are monitored. So although I do not know the exact dates I do have the call logs to and from Cincinnati Bell showing the length of the calls. I will return the modem/cable and pay off the bill so it does not affect my credit. However it saddens me to know that my husband and I have been with Cincinnati bell for a very long time and that we will move on to another provider that will understand that we should not be paying for service which we couldn't use. My advice to anyone is to keep detailed records of when they are having service issues. I'm not sure how a internet provider is not able to look at the usage and tell that the Internet continously was shutting down. 
Regards,
[redacted]