Star Office Supply

January 13, 2015
 
[redacted]
 
RE: CBT Account #[redacted] & [redacted]                
 
Cincinnati Bell is responding to the complaint that you filed with...

the Revdex.com regarding two separate Cincinnati Bell accounts.
 
After reviewing the notes on the accounts here is the information that we have on file for the accounts: #[redacted] was ordered on our website on 5-21-14 for service at address [redacted].  The order was completed on 6-2-14 by a technician.
 
[redacted] was ordered 2-21-14 for service at address [redacted] this order was placed and a picture id was provided since the customer refused to give social security # at the time of the order.  Order completed on 3-28-13 by a technician.
 
Which account was yours?
 
Please send me a lease document or electric bill in your name showing the address that you resided at between the dates of 3-28-13 to 6-2-14.
 
Please fax to ###-###-####
 
Once I know which account is the correct account I can verify that the modem was returned and have that issue resolved.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

Customer ported number out to [redacted]/[redacted] on
09-20-16. 
Contract didn’t expire until 06-21-17.  Charged
termination fee with taxes is $470.37 plus past due amt.  Total bill
$557.45
Customer called in December 2016 and complained about the
termination fee. We...

emailed copy of contract to customer. Contract auto-renewed
5 times since he signed the original contract about 7 years ago.
01-31-17  He spoke to his Acct Mgr, Brandon W. and
was advised termination fees would not be waived.
2-1-17 Judy A. (Collections) called and left message on
customer’s voicemail to try to make a settlement payment with customer. 
2-1-17 Customer filed Revdex.com complaint.
Final Decision:  No Adjustment, Customer is responsible for termination fee.

February 6, 2015
[redacted]
[redacted]
[redacted]
 
RE: [redacted]
 
Dear [redacted],
 
This is in response to your Revdex.com complaint. Cincinnati Bell has reviewed your account.
You called into the residential call...

center on 01-19-15 and removed the local service freeze. If your new provider attempted to port out your number prior to this date it would have been rejected. This freeze prevents you from being switched to another provider without your consent. This service is only added at the customer’s request. You have had the local service freeze on your account for many years. Cincinnati Bell cannot remove or add the local service freeze. The customer is the only person that can add or remove the freeze.
 
Your new provider sent the order to port out your landline on 01-26-15 and was scheduled for 01-29-15. This order completed in our system on 02-03-15. Until this date your account is frozen and no orders can be placed at that time.
 
Your new provider only ported out your landline. Please call our residential call center at ###-###-#### and place a disconnect order .Your new account number is [redacted].Your bill cycle is from the 8th to the 7th of each month. Cincinnati Bell does not pro rate billing on video and internet. Your account is noted to back date the order until 02-06-15 as a courtesy.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
 
 
Sincerely,
 
[redacted]
Customer Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10997267, and have determined that this does not resolve my complaint. The letter from
Regards,
[redacted] Cincinnati Bell is responding to your Revdex.com complaint.I have been advised by the sales manager at the [redacted] location at the original point of sale the 2 [redacted] phones were rang out free per the 2 year contract discount [redacted] was offering. The phones were then later returned through the system and rang out using the [redacted] program, in which there is no money down for the phones, except for sales tax, the phone is then billed in installments on your monthly statement from [redacted]. The sales manager has advised this was done by your request so you would receive the monthly service discount on each line [redacted] honors to its customers that take advantage of the [redacted] program rather than sign a contract. There was also a credit of $180.44 issued to your Cincinnati Bell account as a courtesy for the confusion regarding Cincinnati Bell services being billed one month in advance. I apologize if there was any confusion or miscommunication during this transaction. However Cincinnati Bell is unable to waive or adjust any terms, and/or charges or fees incurred on your [redacted] account.It is never Cincinnati Bell’s intention to confuse or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so in this matter.TinaExecutive Care AgentCincinnati Bell Telephone                                   �...⇄ So they admit that the phones were originally  rang out free per 2 year discount. then for some reason they decide to return them to the system and rang them out using the [redacted] program. all I can say is the sales manager is a lying ae. we never requested this. the only reason we stayed with [redacted] was the free phone. otherwise I was gone. as it was also stated there was a credit issued because Cincinnati bell billed us one month in advance not as a courtesy. so I guess paying $1000 for 2 phones is such an honor to be able to use the phone number. military taught me nothing is worse than liars and thieves.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  It does not say anything about how they will handle their technicians not showing up for appointments ( or even calling to cancel them instead you sit for 4 hours) or showing up when they were told not to. I cancelled the appointment for today last night when I spoke to the supervisor. He showed up anyway with no phone call!! It was just by luck my son was here and did not have to be at work till noon. The technician never set back up our secure line. Had my son do it which took him an hour and a half and I told the tech this needed to be done before I walked out the door to go to work. Communication needs to improve!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  
Regards,
[redacted]
[redacted] Construction was schedules to fix our wire issues on
5/15 or 5/16. I was advised on 5/18 that it was fixed but if they showed up
they did not complete the job. We have one landscape light that is still not
working and there are three other places where the wires are still not buried and one spot that needs to be repaired.
I do not feel that the $34.29 credit is sufficient especially now since the job
is still not completed. To finally get this nightmare over with, we request to
have [redacted] Construction come out and complete the job correctly and have a credit
applied that will compensate for the troubles we have had over the past three
months.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]Customer called Revdex.com 6/12 indicating she has not received the promised check for $76.58 to date.

May 11, 2015
 
[redacted]
 
RE: CBW account # [redacted]
 
I am responding to the Revdex.com complaint that was filed regarding issues with your credit report.
 
After reviewing the notes on the account I can...

see, we settled with [redacted] and adjusted $110.64 in February of this year.
 
According to our records this should be on the credit report if we settled.  However, we have sent an email to [redacted] asking if we can remove this from the credit report.  It usually takes 30 days to see if we can have this removed.
 
It is never Cincinnati Bell’s intention to dissatisfy our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Office
Cincinnati Bell Telephone

Tech after Tech my services that I pay for keep getting interrupted, My original complaint isn't about the technician, My complaint is I Have had several tech out here to fix my service, one tech said it was my windows I was using, the other has reset my router, the other tech replaced my box, My family and I would like to watch our tv without interruption, when I call customer service, they offer a credit, I don't want a credit, I would like to enjoy my services, I came from dish who treated us like family, to Cincinnati bell who offered great services and great pricing. When we call customer service, one agent told us since we are gone 8 to 10 hours a day, resetting our router in order to get our tv to work is normal and not that bad.  One agent told us it is due to peak demand.  Most of the time, we get told they will contact their networking department.  We just want or service fixed.  When or services where installed the tech used the old wiring that was here, we purchased this house in Feb of this year, could it be possible, the wiring is bad.  Thank you

Revdex.com:
Cinncinnati bell has not issued me a paper bill since the day I filed the complaint. In fact they issued me an online bill again (NOT EBILL).  I have been asking for OVER A YEAR.  I NEED A PAPER BILL  THIS IS NOT DIFFICULT.  I EXPECT A PAPER BILL MONTHLY TO MY ADDRESS [redacted].  I EXPECT FREE SERVICE UNTIL THEY CAN MAIL ME A PAPER BILL IN THE MAIL.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The email Cincinnati Bell provided was never valid! Therefore, contract is invalid!Regards,
[redacted]

April 21, 2015
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: 5[redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
Our Buried Wire Department has informed me that your temporary drop was buried and...

completed on Friday 4/17. I attempted to contact you on your can be reached number yesterday to follow up on this but I have not received a call back.
 
I apologize for any inconvenience this has caused and I have documented your experience. This has been forwarded to the Executive level and is being addressed.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize that we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Your service was down due to a cable cut in your area. Is the service back up and working the cable has been repaired?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
There was no notification when the fiber optic was installed that there was any battery replacement required.  Also, we were not told that the phone line would be fiber optic, just the cable TV.  The homeowner is an elderly widow with a [redacted] system that cannot be without phone service.  Cincinnati Bell is attempting to take advantage of the elderly with this type of recurring maintenance requirements without notification.  We are not satisfied with the answer.We await further response to this matter. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Now that they want to dismiss me like they never made money off of me, when I was a customer.  My goal is to get as many Cincinnati Bell customer to change their provider, if it's internet, fioptics whatever I can get them to take away from Cincinnati Bell that will be my mission.  I 'm going to show this complaint and hopefully many of Cincinnati Bell customers will change.  Close the complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have not received the rebate as promised. I waited to respond to see if it would come. I logged on today to respond and was surprised to find my case closed. Please help me resolve this issue with Cincinnati Bell. They have lied to me so many times saying that "it's in the mail." One person actually implied that the post office must be losing it. I realize that happens, but there is no way the post office has lost it every time I have been told it's in the mail. Please help me.
 
Thank you,
 
[redacted]

An adjustment for the total of $264.51 for the invoice #[redacted] has been completed. No further billing should be received for this invoice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have  determined that this does not resolve my complaint.  Cincinnati Bell has consistently made false statements regarding the particulars of my complaint. One of the repair issues has been scheduled, but the other has not. I wish no further responses from a company having such substandard customer service and customer relations. Cincinnati Bell has offended me for the last time.I will close my complaint when the repairs have been made for the damage done to my home and property.
Regards,
[redacted]

We have resolved the issue. We were able to move repair appointment to a sooner due date and it turns out there was a line cut and tech was able to resolve in the field before arriving to the home. Applied 2 week credit to satisfy cx.
Thanks,
Executive Care
Cincinnati Bell Telephone