Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I do thank you for the credit but honestly it should have never got to this level before someone actually listened to me. How I was treated by your customer service/repair department in the Phillipines time and time again when stating my concerns/issues is truly unacceptable to me. I am still pondering keeping my service with "Cincinnati" Bell. There are to many options out there who I hope would appreciate my business no matter how big or small and treat me how they would want to be treated.
Regards,
[redacted]

[redacted]
Revdex.com #[redacted]
Account ####-###-####,[redacted]
 
Dear [redacted] and [redacted],
 
We have received and reviewed your concerns with your Cincinnati Bell account # ###-###-####,[redacted]; and the activation of your services.  I apologize for any inconvenience this may have...

caused you.  We are showing per our porting team account information submitted is incorrect; therefore Cincinnati Bell cannot port your number.  Please contact our office and give the correct [redacted] account information, in order for us to port your number.  We are showing messages have been left on 03/23/15 and 03/26/15; needing additional information in order to port your number to Cincinnati Bell. 
Due to representative sent information to our Porting Team, that department was the given the callback information and has left messages.
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell

Trying to get a clear answer from the provider what steps will be made to fix the issues with their service I am having. What steps are they going to take so future problems won't happen not only to myself but other customers with the HORRIBLE customer service they have. When you are told a service...

person is coming out twice and nobody shows up or a call. Then there are some REAL issues. Do I really need to clarify more than that!!! Having months of issues and only credit about $60-$70. Whew weee!!! What a joke. This is what happens when you outsource overseas service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] March 20, 2015
Sorry for the delay in getting back to you. I do not live with my mother and was not made aware of any previous notifications about disconnecting or disapproval of her Cincinnati Bell life line.  My mother always contacts me directly or has someone contact me when there seems to be a problem with any of her services.  She may not have recieved any of the notices Cincinnati Bell speaks about in their response.It is still not clear to me why her life line was discontinued or the charge was added to her bill.  As noted previously, an advocate for seniors where my mother lives has called Cincinnati Bell since December of 2014.  She was told (by a person that was not able to speak English very well) that Cincinnati Bell would investigate the problem.   Obviously the is[redacted] still has not been resolved.I will call the Life Line number today to attempt to get this resolved.  Respectfully submitted,[redacted] son and POA for [redacted]

I received a bill for services that I cancelled and they are unwilling to make the appropriate changes to the bill.  The date of bill was February 4, 2016.  The date of the change was February 6, 2016.  The bill's total was $190 including taxes.  The cost of the services after the change is $70 plus taxes.  They are saying I am only due a credit  $35.  This means that I am paying for services that I did not receive.  The credit should be closer to $100.  They also stated they would send a technician out on Monday, February 8 between 6 and 8.  He did not show and did not call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

[redacted] Per our conversation I am closing the Revdex.com complaint.
Thanks,
Melissa

September 2, 2016
[redacted]
RE: ###-###-####,[redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
Per our conversations looking into your account each time your services went down it was due to a bad...

power brick on the Optical Network Terminal (ONT). The power bricks were going down because your ONT was originally installed on a switched jack.
A repair technician was sent to the residence on 9/1/16 and able to resolve the service issues by moving the ONT to a new jack.
I also enrolled you in new 12 month promotions to lower your monthly service fee to $133.35 before taxes and fees. These new promotions will save you roughly $23 per month vs. the other promotions you were previously receiving.
I have also sent a request to a Senior Repair agent to review your account and issue a credit for your time without service. I will follow up with you once I receive the update on my request. If you have any further questions or concerns please reach out to me at ###-###-####.
On behalf of Cincinnati Bell I apologize for your negative experience. Cincinnati Bell truly appreciates your business and patience in letting us resolve this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

I have tried several times to contact to dispute but they have done nothing but ask rep that Cincinnati bell sent to install my phone service. He left no work order so we don't know his name either.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Well thank you for the free day of internet and cable that I couldnt even use because of the horrible and misguided customer service that Cincinnati Bell has setup. I dont feel a free day of service even begins the compensate me for the 12hrs of dealing with your customer service and your executive account resolutions members, which ultimately ended with me leaving your service. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  We made it clear that every time we call Cincinnati Bell, we get the same woman. We cannot understand her and she cannot understand us. We spoke with another woman in the company (we believe her name is Tina) and explain this as well and she promised to call back and she never did. They claim some Porting Team has called us. That is not true. It was that same woman again that has left us a message.  They do not have any such team at all it's only one woman working the phones for any customer service home phone issue, and after setting three appointments at our house with this woman and never receiving a call letting us know they were not going to show we do not trust setting up any appointment with this woman now.
Regards,
[redacted]

October 4, 2016
[redacted]
[redacted]
[redacted]
RE: CBT Account# [redacted]
Dear [redacted],
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your final bill and collection activity.
According to our records you have several repair issues and your service never really worked the way that it was supposed to. I was able to adjust all of the charges and have asked to have this removed from the credit agency and no more collection activity. There is now a .00 balance on your account.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11464435, and have determined that this does not resolve my complaint.  
Regards,
[redacted]  I provide a copy of the billing statement showing that Cincinnati bell never applied the buyout credit towards the account so what I am asking is for Cincinnati bell to do right and provide me the credit that the promise to give to customer who are in contact. If Cincinnati bell choose not to honor there promotion I would to pay fee to [redacted] reinstated the services. I thank that would be fair.

There is no new information. Cincinnati Bell cannot support the customer’s personal device (soundbar). Thanks, Tina Executive Care RepresentativeCincinnati Bell's Executive Office

February 16, 2016
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your RevDex.com Complaint.
I have reviewed your account thoroughly. As mentioned in
your complaint, the information...

you received is correct. If troubleshooting by
our Technical Support department cannot resolve a technical issue, a technician
must visit the residence. This is to check for issues that could be affecting
the network. Our Technical Support staff attempted to reach out to you a total
of six times over the course of two days between July 22nd and July
24th, 2015. Each of these times you advised our staff you were busy and
could not talk, scheduling additional callbacks. Our Technical Support staff
left their number on your voicemail on their final attempt and did not receive a
callback for troubleshooting. For this reason, we were unable to troubleshoot
your account, which was why you were advised to schedule a technician visit.
In your complaint you mentioned frustration with a
technician being unable to troubleshoot your network while visiting a neighbor’s
home. Our technicians are not allowed to do this. A dispatch ticket must be
created for each job our technicians work. They are allotted time frames in
order to complete each job, as they have several they must complete each day.
I see that a total of $318.09 in credits have been placed
on your account over the course of the past year. On March 18, 2015 Cincinnati
Bell placed a $29.99 credit on your account. Our records indicate that on June
19, 2015 you contacted Cincinnati Bell regarding an order that was not due to
post until June 25, 2015. You wished to have your updated channels sooner.
Since we did not have a sooner date available, Cincinnati Bell offered to
credit your account the prorated amount for these channels on your first bill,
you declined. We then offered to waive your total Fioptics Elite charges for that
particular month of service, again you declined. The representative then went
beyond what we would normally credit, by offering to waive your first month of Elite
charges, as well as half of your internet charges for that month, totaling $150.59,
to which you accepted. Our records indicate that your services were suspended
on January 7,2016 for non-payment. As a retention offer, we waived your entire
billed amount of $137.51 with supervisor approval.
For reference, your monthly service charges are as
follows, before taxes and surcharges:
HD DVR- $7.99
HD Receiver- $7.99
Fioptics Elite TV Package- $65.00
Fioptics 50 Megabyte Internet- $39.99
Wireless Networking- $7.99
You are receiving a $5 bundle discount. You are also
receiving whole-home DVR at a rate of $0 for 24 months, which expires on June 22,
2017. You are receiving $49.99 in 12 month promotions which expire June
22,2016. These current promotions total $69.98.
There are no further credits to be made on this account,
as we have already credited beyond the amount owed. We have made several
attempts to address your networking issues, but have no notes of you attempting
to troubleshoot your Fioptics internet signal since July 2016. Furthermore,
there are no notes of your Fioptics video being down at all. In the future, if
there are issues with your network we would strongly suggest you contact our
Fioptics Technical Support department at your best convenience. Their number is
###-###-####. Once we have an opportunity to troubleshoot and resolve
connectivity issues we are able to credit appropriate amounts for any outage.
It appears we have credited the appropriate amounts up to this point.
Cincinnati Bell considers this complaint closed.
Megan
Executive Care Center
Cincinnati Bell Telephone

After my initial notification, I spoke with a supervisor.  While I am not 100% satisfied, after speaking with the supervisor. I will not move forward.  Thank you

January 8, 2015
 
[redacted]
 
RE: CBT Account ####-###-####,[redacted]         
 
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your...

phone service.
 
After reviewing the account notes we do not have record of you calling in to report that your phone was not working to our repair department.  The service was connected on 11-12-14 at 8:04 am no installer visit was required.
 
According to our records your service was connected on 11-12-14 and you called in to disconnect the service on 1-7-15.  All charges are due and you will get a final bill for those dates of service.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

Cincinnati Bell has contacted me and resolved this matter. Thank you for your help!

February 24, 2016
RE: ###-###-####, [redacted]
Cincinnati Bell is responding to your RevDex.com Complaint.
Our records indicate that both emails [redacted] and [redacted] were...

suspended on July
22, 2015 for non-usage. Your email was inactive for over 180 days. Cincinnati
Bell temporarily suspended your email and marked it for deletion 30 days from
the original suspension date. Customers have the option to activate the email
by resetting their password and logging back in. You can prevent suspension by
signing in to your account at least once in 6 months. It appears that your
email was permanently deleted 30 days after it was suspended.
Due to the fact that your email had been disconnected
since July, 2015 and we were not notified until December 22, 2015 we are unable
to retrieve your folders and contacts. I personally reached out to our Technical
Support department to confirm. It is with regret that they advised that this
information has been permanently deleted, due to the amount of time that had
passed. It is strongly recommended that when an email address is in the process
of being suspended due to non-usage you respond to our notifications in a timely
manner to avoid losing your email.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize if we have
done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

[redacted]
c/o [redacted]
[redacted]
Cincinnati, [redacted]
 
Dear [redacted],
 
We have received and reviewed your additional questions with your Cincinnati Bell account ###-###-####,[redacted]; and the is[redacted]s you are having with Lifeline.  I apologize; however due to the National Lifeline Database advising that the information below is incorrect; we have to follow suite and reject the lifeline request.   
NLAD (national lifeline database) showing ERRORS:
1.       Subscriber failed third-party identity verification.
2.       Address unrecognized (please provide fiscal  address on form will not accept PO Box)
3.       SSN (social security number) could not be validated.
 
Please contact Lifeline any questions or concerns at ###-###-#### M-F 8:00am-5:00pm.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell