Star Signs and Graphics

Dear Mediator,To whom it may concern:Thank you for reaching out to me, I apologize, however I was under the impression this was addressedRespectfully, we have chased shipper many times, however to no availThere are many and plenty of threads e mail detailing what transpired, however shipper refuses to accept It has been explained to the shipper on many occasions and every query shipper requested, was addressedI value shipper's business very much and my one and only one goal, is his satisfactionShipper's items estimated were surveyed by me personallyShipper whom I have good and respectful communication, can attest to my exact detailed approach and pointed out to me exactly what was being transported overseasI made a careful and detailed list along with photosThere were many items shipper advised that are not going, and or not shown at allFor the most part, those were in the basement, and two~three kids rooms that we're claimed that nothing is being shipped from those items and therefore I did not list them out at allOur team prep well for move date, as agreed with shipper, for move dateOnce arrived to the warehouse, we placed on pallets and measured the cargoFirst I would like to distinguish between the items list provided for purpose of "estimate" vsactual inventory vsmeasurement and weight of the cargoFor purpose of establishing volume/quote and preparing logistics of the relocation process, we establish an items list with general average sizesIn some cases those might be smaller and at times larger, however the list of average items provided us an idea in most cases what the estimated size would beIt's not exact science and this is why once it gets to the warehouse, it gets measured to establish gross size, for verification and update logistics teamIn order to calculate cubic feet, one needs to find the length, width and height of the desired object...then multiply these three dimensions in order to get the resultant value of GROSS volume, which is written in cubic feet In order to configure the cost, we recalculate the entire process with the new volume, taking into account all factorsIf I may, I would like to present to you with an example; for instance when one buys a couple of productssay or so TV's, one will get a retail price, as oppose to purchasing from same place TV'sIt is obvious the price one will get for couple of TV's would be higher than if one would purchase TV'sFor purpose of demonstrating, if one or TV's will be sold, each $100, if one will purchase TV's, may get a rate of $per TV , being one is committing to the higher volume units purchaseBack to our situation, the estimate was for "x" volume , once arrived at the warehouse and measured to reflect the differenceWhile you may go by the item list, for accuracy, we go by the actual size measured as per our termsOnce this is established we recalculate the numbers to determine the increase or decrease and unit rates will change as described aboveMoreover, the total price offered is composed from many factors and variables, as oppose to one unit value regardless of volume Being that said, indeed our sales rep have mentioned that your overall price will differ should scope of service change such as increase or decrease in volumeIn general, the more you ship, the less it cost per unit and the less you ship, in comparison cost much moreThis happens due to certain factors built into the cost such as minimums and basic charge that occur regardless of fluctuations One factor for example, when boxes are stacked together in a square, often loaded and secured onto a pallet (or placed inside a crate) then total measurement is taken from the three extremes dimensionsThis is how a total "cube" of a shipment is determined By experience there is generally an increase in gross total outside dimensions when cargo is assembled onto a square on a palletIf one only measures the net dimensions of individual cartons and then adds up that number, it would be incomplete as it does not take into account fungible space with the "loose" cargo fit together into a squareWhen cargo is crated, there is even more volume added to take into account to crate around the cargoPalletization has a smaller increase in gross dimensions after palletized/banded and secured suitably for exportTo figure out the GROSS cubic footage of any particular item:(GROSS MEANS, FROM WIDEST POINT, LONGEST POINT TO HIGHEST POINT)multiply the height (in inches) times the width (inches)times the depth (inches) of the item, then divide the resulting number by The result gives you the volume, in cubic feet.Standard Lift van Crate: The crate is a plywood crate built specifically for international shipmentsA standard crate is approximately cubic feet (89” high x 89”x long x 48” wide) though crates can be made to fit any sized shipmentShipment is measured by it's gross size I apologize for writing a long response, however it was genuinely important for me that I spend the time to explain the process well, and regain your confidence that this was an honest processI regret that this issue lingered this long and believe we can now put this to restYour balance remains open for shipping and storage Thank you for your patience and for reaching out to me for explanationHave a wonderful and safe day .Thank you, I appreciate your business very much

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: NYIS has not issued the refund payment as promised My complaint remains unresolved Any representation by NYIS that I am satisfied is false In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear ***, Dear ***, I deeply regret for any inconvenience caused in transporting the cargo internationallyThe subject SHIPMENT contained an antiques steinway piano which our team was not aware prior to collectionUpon arrival of the team they discovered it's too risky to take apart and suggested to the shipper ,at his Own risk and expense to call Steinway piano directly as experts for their own pianosWe did not desire to be liable as it was much more complex than the pianos we disassemble and normally handleWe advised the shipper that we will collect everything that day as planned and come back on another day when the piano is readyWe never agreed to take it apart at our own riskMoreover, shipper filed an insurance claim regarding any damages they may have sustained during ocean transit to destinationWe offered all the support and advice we can to assist shipper in whatever he/she may require to proceed with such claimI believe the matter has Been settled and claim processedPlease let us know if there's anything else we can possibly assist withWishing our client best wishes and at his service at any time for any further assistanceThank you and all the best customer service customer service

The cargo was delivered to the complete satisfaction of the shipper (customer) few days after setting up the complaint on your siteShipper not realizing, however this was set up prior to the complaint being filed with youPerhaps a gap in communications The concerns were resolved to the complete satisfaction of the consignee if you have additional questions, please let me know and I'll gladly assist Thank you

Dear All, Consignee has already turned the query to us to handle, which we have been proactively handling however those things do take time to research and resolveOur agent has confirmed that they spoke to the consignee and are sending them credit note this morningI hope this helps.Kindly note that port fees and or taxes are provided as guidance only Taxes and other port or government assessments are the responsibility of the shippercustoms regulations, residency requirements, port fees, and tax laws differ in each country and are subject to periodic changeTherefore, NY INTERNATIONAL SHIPPING only offers guidance, not legal advice, and is not liable for any inaccuracies pertaining to offering such guidanceShipper must contact the consulate or embassy representing the country of destination in order to determine the applicable rules, regulations and law pertains to its shipment We now consider the matter completely resolved We appreciate your business very much and wish you the best of luck.Thank you ***

Dear *** [redacted] We apologize for the inconvenient experienceWe have spoken to [redacted] several times and communicated with our U.K partnersThe matter was resolvedIt appears cargo is small, moreover, is destined to a remote area causing the lengthy stretchWe have spoken to our U.K partners whom taking care of the matter expeditiously Thank you for sharing with us your concernsHave a wonderful weekend Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear Mediator, and/or to who it may concern,The Shipping agent AKA NY Shipping, NY Moving responses are not truePlease find here under proof of my claims with documented evidence attached On the NY Shipping movers caused damages to my house during moving the furnitureThe damages are large scratches to the laminate floors, and a dent plus scratch to the metal side of the house main door(Attached exhibit # 3) I sent few emails with pictures to customer service and to the owner, [redacted] requesting NY Shipping to repair the damages, and following up on my request(Attached exhibits # 4, 5, 6) [redacted] disregarded my requests and claim that the floor damage is due to “to missing wheel on the TV stand” [redacted] statement is not true simply because the TV stand doesn’t have wheels to begin with(Exhibit # 7) Damages estimated repair cost is $ NY Shipping denied that the contract includes packing house hold items other than furnitureNY Shipping agent explanation was” at end of page of the contract lists packaging services breakdown as furniture wrapping” I clearly requested full door to door service from NY Shipping(Exhibit# 1) I clearly requested full service including packing from the NY Shipping sales representative, [redacted] in a number of phone conversations The contract clearly state “packaging services” on page 2, and list wrapping furniture as a separate serviceWhich means packaging service is included(Exhibit #1) If packaging services are not included in the contract then, it should not be listed as service on the contract to begin with There is no reference between packaging services on the top of page two, and the packaging list at the end of page in the contract NY Shipping imposed additional packaging charges of $2,for other than furniture items; otherwise they would hold my shipment! I had no choice but making a payment, keeping in mind that this was an international shipping service from the USA PA to UAE Dubai, and I was leaving to the shipping destination in a couple days from the shipping day to start my work assignmentPlease see the email regarding holding my shipment in exhibit # I request a full refund for the amount of $2, NY Shipping did not perform due diligence in wrapping and protecting my furniture The shipment had significant amount of damages (exhibit 8.1, 8.2) Not all boxes were numbered One missing box from the shipment which had electric fire place shelves and other items The receiving agent in Dubai, Move One Inctestified that this was one of poorest packaging job they have experienced We request $2,to cover the $insurance policy deductible amount plus all the pain and suffering cause by NY Shipping.I highly urge you taking all necessary actions to suppress NY Shipping & NY Moving unprofessional and unethical practices Sincerely yours, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Carlo Tannous

Dear [redacted] , To whom it may concern: Kindly be advised that the aforementioned [redacted] has not hired our services to perform any pick up of his goods, and or packing services, hence we are not responsible whatsoever for his contractual arrangements with other companies Moreover, shipper has knowingly signed and declined to purchase ALL RISK insurance coverageWe have advised to [redacted] on many occasions to pursue his concerns with the party whom [redacted] hired to perform the serviceThe complaint is frivolously addressed to the wrong party with substantial frivolous, non-factual statements alleging unsubstantiated claims The company whom [redacted] signed with, complete information was provided to you to address the complaint to them, However, [redacted] continues to harass our staff on a regular basis, and therefore the matter now has been turned to the legal system to address the ongoing harassment of [redacted] Kindly note the company whom [redacted] hired has tried to reach out to him for resolution to his concerns, but to no avail, ignoring themWe have pointed this out to the mediator awhile back whom we sent the complete information Thank you, and I wish [redacted] all the best Truly Yours,Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As I have already stated, NY Intl shipping stated in our contract $100-$dollars US, the salesperson verbally and via email stated this also.This is bait and switch and should be illegal We were told if we went with this company $100-$dollars, they do not understand international shipping and if they will not refund the difference, we want assurances that they cannot do to others what was done to us, in writing!Their contracts should not state such a low estimate, it misleads and is fraudalent 100-is not 2500! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] is not the customer My name is [redacted] *** The account is with me I've attached a copy of an invoice for you to better locate the account in question In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To whom it may concern, This has been addressed over and over for several times with shipper directlyShipper is basically going back and fourth disputing increase in size of his shipment due to increase of items by shipper We have substantially discounted and credited shipper's move in good faith and sake of amiable resolutionShipper is still refusing to accept his liability in increased volume due to increase in amount of itemsThere are no more credits possible to offer more than we already have in good faith At this time shipper had a large open balance for shipping and storage Shipper is required to pay his balance with no further delay and move the freight out of our facility soonest possible Thank you , I value your mediation Sincerely David

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: All of my allegations are true and supported with proper documentation, which was submitted in the claimNY Shipping continue delaying paying reimbursement for the damages In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

For internal Revdex.com communications with our company: Dear [redacted] , Following our conversation of this morning I am appalled by [redacted] responses of being unsatisfied [redacted] pathetic attempts to portray myself and our company in bad light is nothing further than additional attempt to squeeze more money from us and make frivolous allegationsI do intend to write a complaint letter to the BAR association without hesitance to file charges against [redacted] and [redacted] in the appropriate venue Every demand has been met (not negotiated, met 100%) to his complete satisfactionMoreover, [redacted] has not paid for the entire time in storage solely resulting from his actions(that's months of unpaid storage!!!) He has not paid for his storage insurance extension AND received as courtesy credit the amount of $as [redacted] coerced us to pay him by continuous bullying and various threatsMoreover, we asked that he accepts his cargo back at his local residence and leave us alone, yet [redacted] insisted and demanded we continue his shipping journey [redacted] continuous with his frivolous allegations and pathetic lies I am disappointed that this circus is being allowed to take place by the Revdex.comNo doubt this is going to court as our lawyer already compiled the data and resources to pursue the matter further Sincerely Yours, David M*** Please find proof that credit card courtesy payment was initiated to him, at the time we promised we will (same format he paid for the shipping)

Dear [redacted] ***, Thank you for the follow upIn carefully researching the below, respectfully, I firmly and strongly disagree with the opinion statedThe shipper, [redacted] has been explicitly advised, and offered to purchase an "ALL RISK" Door To Door marine insuranceThis is to cover in the event of loss or damageShipper has been offered options both verbally and in writing, several times, yet refused to purchase such coverageAs you may realize, in relocation overseas, items are being handled by several other entities, such as customs and port handlers along with destination companiesAt times damage may and does occur and of this remote possibility, shippers are offered and encouraged to have extra layers of protectionShipper [redacted] has declined such option despite being offered several times [redacted] signed a a form clearly indicating the decline for such coverage, yet chose to insist that the items have NO value whatsoever, and the insurance is not worth itNow that somehow damage and or loss occur, beyond our control, [redacted] is holding us liable for unspecified valuesWe're very transparent and honest and have indicated on several occasions the importance of taking such coverage which is excluded from our shipping servicesBeing shipper insisted that items have no value and they do not wish to have a layer of such protection, there's so much we can doIf items turn up, we'll be happy to turn them overShipper has been communicating with our staff long before trying the medium here and we have offered all the help there is with e mails over e mailsWe have also promised not to exhausted any options in the event that things may turn upTrust this matter is clear and is concludedAll the best Thank youCustomer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Contrary to the dishonest representation of NYIS, there is no resolution of the matter When given the choice between returning of our goods (so we can ship with another reputable shipper) or performing on the contract in accordance with its terms (including the agreed to unit price), NYIS wants to return my goods and force me to sign a waiver of all claims arising from their breach of contract and any negligent handling of our goods in their storage I can never accept such a condition for the return of our goods For NYIS to suggest that the dispute is resolved is patently dishonest I urge the Revdex.com Serving Metropolitan New York to revisit your A+ rating for this unscrupulous vendorCustomer ID# [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Mediator and or whom it may concern, I deeply regret of any mis-communications shipper, *** *** *** may have experiencedKindly be advised that the aforementioned shipper, *** *** *** has requested, purchased and paid for a service that does not require
packing servicesThis is all documented signed and lucidly expressed for service purchased, not to be construed otherwiseShipper, *** *** *** chose to change the scope of service prior to collection of items and was provided the adjustment for the additional service upgrade cost PRIOR to picking up his itemsShipper, *** *** *** chose to proceed and continue with the serviceThe shipper, *** *** *** surely could of refuse the upgrade, and hence rate would not changeMoreover, frevilous to ask for sums exceeding what the true change of scope service actually added, due to shipper's request of change of, upgrading serviceShipper agreed he requested an upgrade, agreed to the upgrade cost, yet now raising disagreement, is unethicalOn the note of port fees and or port storage added by port authorities and or government at destination (demurrage's/detentions), custom's inspections etc., are excluded from our shipping services as per our signed proposal and shipping agreement which are all documentedWe regret the shipper may feel otherwise, however our company has been genuinly transparent and honest all alongI regret to hear that some damages may have been damaged, however strongly and firmly disagree that packing was not done wellOur packing quality and packing teams are of the highest international standard for packing personal effectsShipper has purchased, and has been provided with his ALL RISK marine insurance policy Shipper, *** *** *** has already filed a claim in accordance with his policy Shipper, *** *** *** requested to insure and provided such policy as proof of coverage based on his requestI trust the matter is completely resolved and of course, should *** Tannous desires our help, we will gladly assist at any timeShipper, can reach us privately at any time We will gladly support and assist in any way possibleThank you, were appreciate your business

Dear Mediator and or *** *** ***,Regretfully, during the overseas journey, an international shipment may sustain damages unrelated to superior packing qualityOur team packed and wrapped based on international standards with well trained team. We are very sorry that the shipment of goods that you received on january *** was damagedWe understand your disappointment and appreciate the inconvenience this must have caused your family and the logistics problems that ensued.The cargo was inspected prior to loading in-tact and in order, not missing anythingRespectfully, I will address each and every count made based on facts and not fiction and or assumptions frivolous madeI strongly and firmly dispute the allegations made in order to unethically gain monetary compensationI regret *** *** ***'s shipment sustained minor damages during transit and or during physical custom's inspection at storageIt is always disheartening to receive damaged items regardless of reason I can promise you that the highest quality standards was met because protecting our reputation for delivering the best service on the market is a key priority for usAgain, I apologize and regret any inconvenience caused as a result.Alleged damages to floor- Shipper claimed there was a scratch on the floor and our team confirmed it was pre-existent, while pointed out to *** *** during the moveIt was explained and agreed that it resulted from a missing leg/piece from his cabinet which caused the damageIt was not a result whatsoever from the performance our packers handling the international packing, which *** *** conquered on this matterIt is now apparent *** *** wishes to re-visit an issue non related to our company*** *** further alleged that our destination trade partners advised him our packing was not up to par, which is a pure fabricationI have personally spoken to our counterparts and they have confirmed no such thing has ever been advised to the shipper, *** ***. Furthermore, shipper, *** *** advised that we have not responded to him, however our logs indicates dates and times communications occur, and it is to the contrary. Packing services- our team and staff are very explicit, diligent and accurate in what service we offer based on a request, and at what costShipper, *** *** *** explicitly advised he will be packing all the boxes, yet still require our services for export wrapping of the furnitureTherefore our quote lucidly expressed furniture wrapping and under no circumstances to be construed otherwise, have we included packing of boxes, when the service was not requestedI refer you to the quote provided to *** *** indicating the service *** *** requested for furniture wrapping(attached)Moreover, the very same quote indicates that packing services will be included, if purchased which in this case, *** *** did not purchase*** *** only requested this the same day and therefore prior to performing the service, *** *** was advised of the costIn this instance *** *** should of refused the upgraded service to pack boxes, if this did not suit him. It's unethical to request service and later desire to refuse to pay for it, in particular that the cost is available prior to performing of the service, and services were rendered. *** *** was very clearly asked who will be packing boxes, which *** *** advised that he will. *** *** was offered and described the service he's purchasing. *** ***'s shipment was loaded on an exclusive sole use container, and therefore no room for loss as all items checked counted forBased on our partners overseas whom we're closely in touch, advised shipment was offloaded for storage and inspections, moreover stayed in destination storage till January awaiting delivery, hence where damages and or losses may and could occurRegretfully, for obvious reason we have no control of how customs handled the itemsWhenever items are handled by customs' storage, the possibility of loss and or damages increase though neither our company and or our counter parts nor shipper have control over it. Shipper, *** *** ***, furthermore, has made a large insurance claim and at same token asking our company to compensate for damagesBased on *** *** ***s , ALL RISK policy*** ***, lucidly quote, further reflects the policy's requested deductible of $With that said, I deeply regret shipper, *** ***'s items may have been damaged, however firmly disagree it was due to improper packing and or neglectI will continue to assist *** *** regarding his insurance claim, should *** *** require any kind of help and or missing documents or simply an advice. We look forward to continuing the mutually beneficial relationship that we have shared over this last shipment. If there is anything else that we can do to minimize your inconvenience in regard to this matter, please don't hesitate to contact us directly.Thank you Truly Yours,Customer Service

Dear ***,I have already responded to this and have spoken to you last week about it over the phoneConsignee did receive a refund from the local destination authority and I have also sent you the proof threads of e-mail between consignee and destinationIf you read the exclusions, it lucidly outlines that those charges are excluded and not to be construed otherwiseWe do not represent that we're liable nor guarantee what local authorities charges at destination, however state what they may be from past experience as a general guideline onlyWe quoted and invoiced to the penny the related cost for the shipping, however cannot attests to port authority chargesRegardless, a refund was made at our behalf. Thank you and all the best

*** * *** *** ***, Thank you for providing further information so I can promptly address your query. I can appreciate any concerns that may have risen concerning the international shipmentAfter careful review of call logs, e- mails, accounting records, and other documents of the alledged claim by *** ***, as per below, I can confidently state that once the subject shipment was collected, shipper did not pay the invoice for over two monthsDespite our office's many repeated phone calls and repeated e-mails but to no availOur office was reassured that we will get paid, however non was madeThis resulted in our vendors holding the freight and charging storage fees to no fault of ours Our repeated e-mails, and records indicate daily attempts to get responses from shipper for payments, and the best sporadic responses we could get is, "I'll pay tomorrow" which did not materialize for over two months after collection of itemsWith that being said, there has been repeated warnings of upcoming storage fees which were ignored by shipperShould the shipper been responsive in a timely manner furfilling shipper's obligation, there would be no storage fees*** *** is well aware of what transpired and what caused the storage fees It must be stressed that our staff was proactive along the entire process with e-mails, phone calls (well documented) etc., All concerns have been addressed in a timely manner and completely resolved at this phase. Thank you