Star Signs and Graphics

Dear [redacted], To whom it may concern:      Kindly be advised that the aforementioned [redacted] has not hired our services to perform any pick up of his goods, and or packing services, hence we are not responsible whatsoever for his contractual arrangements with other companies.  Moreover, shipper has knowingly signed and declined to purchase ALL RISK insurance coverage. We have advised to [redacted] on many occasions to pursue his concerns with the party whom [redacted] hired  to perform the service. The complaint is frivolously addressed to the wrong party with substantial frivolous, non-factual statements alleging unsubstantiated claims . The company whom [redacted] signed with, complete information was provided to you to address the complaint to them, However,  [redacted] continues to harass our staff on a regular basis,  and therefore the matter now has been turned to the legal system to address the ongoing harassment of [redacted]     Kindly note the company whom [redacted] hired has tried to reach out to him for resolution to his concerns, but to no avail, ignoring them. We have pointed this out to the mediator awhile back whom we sent the complete information.      Thank you, and I wish [redacted] all the best Truly Yours,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] is not the customer.  My name is [redacted].  The account is with me.  I've attached a copy of an invoice for you to better locate the account in question.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear All, Consignee has already turned the query to us to handle,  which we have been proactively handling however those things do take time to research and resolve. Our agent has confirmed that they spoke to the consignee and are sending them credit note this morning. I hope this...

helps.Kindly note that port fees and or taxes are provided as guidance only.  Taxes and other port or government assessments are the responsibility of the shipper. customs regulations, residency requirements, port fees, and tax laws differ in each country and are subject to periodic change. Therefore, NY INTERNATIONAL SHIPPING  only offers guidance, not legal advice, and is not liable for any inaccuracies pertaining to offering such guidance. Shipper must contact the consulate or embassy representing the country of destination in order to determine the applicable rules, regulations and law pertains to its shipment.  We now consider the matter completely resolved.   We appreciate your business very much and wish you the best of luck.Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Contrary to the dishonest representation of NYIS, there is no resolution of the matter.  When given the choice between returning of our goods (so we can ship with another reputable shipper) or performing on the contract in accordance with its terms (including the agreed to unit price), NYIS wants to return my goods and force me to sign a waiver of all claims arising from their breach of contract and any negligent handling of our goods in their storage.  I can never accept such a condition for the return of our goods.  For NYIS to suggest that the dispute is resolved is patently dishonest.  I urge the Revdex.com Serving Metropolitan New York to revisit your A+ rating for this unscrupulous vendor. Customer ID# [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: All of my allegations are true and supported with proper documentation, which was submitted in the claim. NY Shipping continue delaying paying reimbursement for the damages.

 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], Dear [redacted],     I deeply regret for any inconvenience caused in transporting the cargo internationally. The subject SHIPMENT contained an antiques steinway piano which our team was not aware prior to collection. Upon arrival of the team they discovered it's too risky...

to take apart and suggested to the shipper ,at his Own risk and expense to call Steinway piano directly as experts for their own pianos. We did not desire to be liable as it was much more complex than the normal pianos we disassemble and normally handle. We advised the shipper that we will collect everything that day as planned and come back on another day when the piano is ready. We never agreed to take it apart at our own risk. Moreover, shipper filed an insurance claim regarding any damages they may have sustained during ocean transit to destination. We offered all the support and advice we can to assist shipper in whatever he/she may require to proceed with such claim. I believe the matter has Been settled and claim processed. Please let us know if there's anything else we can possibly assist with. Wishing our client best wishes and at his service at any time for any further assistance. Thank you and all the best customer service   customer service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Mediator, and/or to who it may concern,The Shipping agent AKA NY Shipping, NY Moving responses are not true. Please find here under proof of my claims with documented evidence attached.1.       On the NY Shipping movers caused damages to my house during moving the furniture. The damages are large scratches to the laminate floors, and a dent plus scratch to the metal side of the house main door. (Attached exhibit # 3)1.1   I sent few emails with pictures to customer service and to the owner, [redacted] requesting NY Shipping to repair the damages, and following up on my request. (Attached exhibits # 4, 5, 6)1.2   [redacted] disregarded my requests and claim that the floor damage is due to “to missing wheel on the TV stand”. [redacted] statement is not true simply because the TV stand doesn’t have wheels to begin with. (Exhibit # 7)1.3   Damages estimated repair cost is $950.00. 2.       NY Shipping denied that the contract includes packing house hold items other than furniture. NY Shipping agent explanation was” at end of page 3 of the contract lists packaging services breakdown as furniture wrapping”.2.1   I clearly requested full door to door service from NY Shipping. (Exhibit# 1)2.2   I clearly requested full service including packing from the NY Shipping sales representative, [redacted] in a number of phone conversations.2.3   The contract clearly state “packaging services” on page 2, and list wrapping furniture as a separate service. Which means packaging service is included. (Exhibit #1)2.4   If packaging services are not included in the contract then, it should not be listed as service on the contract to begin with. 2.5   There is no reference between packaging services on the top of page two, and the packaging list at the end of page 3 in the contract.2.6   NY Shipping imposed additional packaging charges of $2,208 for other than furniture items; otherwise they would hold my shipment! I had no choice but making a payment, keeping in mind that this was an international shipping service from the USA PA to UAE Dubai, and I was leaving to the shipping destination in a couple days from the shipping day to start my work assignment. Please see the email regarding holding my shipment in exhibit # 9.2.7   I request a full refund for the amount of $2,208 3.       NY Shipping did not perform due diligence in wrapping and protecting my furniture.3.1   The shipment had significant amount of damages (exhibit 8.1, 8.2)3.2   Not all boxes were numbered3.3   One missing box from the shipment which had electric fire place shelves and other items.3.4   The receiving agent in Dubai, Move One Inc. testified that this was one of poorest packaging job they have experienced.3.5   We request $2,000 to cover the $500 insurance policy deductible amount plus all the pain and suffering cause by NY Shipping.I highly urge you taking all necessary actions to suppress NY Shipping & NY Moving unprofessional and unethical practices.  Sincerely yours,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Carlo Tannous

Dear [redacted],Thank you for bringing this matter to our attention, we appreciate the constructive feedback. I apologize for the inconvenient experience.  We will gladly assist the shipper, as our primary goal. We will research the facts, revert once we know more details,...

and will address a resolution to all of the shipper's concerns. Thank you, we value your business very much

Dear [redacted],      Thank you for your inquiry. There are no known, unresolved concerns,  and or questions concerning your inquiry. Thank you and have a wonderful day.  Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

NYIS has not issued the refund payment as promised.  My complaint remains unresolved.  Any representation by NYIS that I am satisfied is false.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 As I have already stated, NY Intl shipping stated in our contract $100-$800 dollars US, the salesperson verbally and via email stated this also.This is bait and switch and should be illegal.  We were told if we went with this company $100-$800 dollars, they do not understand international shipping and if they will not refund the difference, we want assurances that they cannot do to others what was done to us, in writing!Their contracts should not state such a low estimate, it misleads and is fraudalent.  100-800 is not 2500!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

For internal Revdex.com communications with our company:   Dear [redacted],   Following our conversation of this morning.    I am appalled by [redacted] responses of being unsatisfied. [redacted] pathetic attempts to portray myself and our company in bad light is nothing further than additional attempt to squeeze more money from us and make frivolous allegations. I do intend to write a complaint letter to the BAR association without hesitance to file charges against [redacted] and [redacted] in the appropriate venue.    Every demand has been met (not negotiated, met 100%) to his complete satisfaction. Moreover, [redacted] has not paid for the entire time in storage solely resulting from his actions(that's 5 months of unpaid storage!!!) . He has not paid for his storage insurance extension AND received as courtesy credit the amount of $1051 as [redacted] coerced us to pay him by continuous bullying and various threats. Moreover, we asked that he accepts his cargo back at his local residence and leave us alone, yet [redacted]  insisted and demanded we continue his shipping journey. [redacted] continuous with his frivolous allegations and pathetic lies.    I am disappointed that this circus is being allowed to take place by the Revdex.com. No doubt this is going to court as our lawyer already compiled the data and resources to pursue the matter further.    Sincerely Yours,   David M[redacted]    Please find proof that credit card courtesy payment was initiated to him,  at the time we promised we will (same format he paid for the shipping).