Star Signs and Graphics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]This matter is far from resolvedIndeed, we have spoken with the company on countless occasions, only to be repeatedly told the same thing For example, we're dealing with your query, someone will call you back etc etcThe business has not contacted us, we have contacted the businessNever once have they returned my callsThey have only sent emails which basically say that they are dealing with the queryI do not live in a remote area, you will see this for yourself, please refer to a UK mapI would like a straight answer as the when the cargo will be deliveredWe are months on and still nothing has been deliveredWhat is considered a small cargo and why is this relevant considering we are over months into this? No one is being honest with us, this must be the worst experience I've had with any business everWe just want to know when you will deliver
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We have not received any communication of a credit The contract states a maximum, the salesperson *** *** stated the maximum and emails from *** *** stated a maximum of $ We reject this response from whoever *** is, where was *** during the weeks of no communication from NYIntl Shipping, when one by one each employee we tried to speak with went on personal leave? We want the Revdex.com to further research this case, warn others of the unprofessional practices of this company *** states we have been contacted, no one has contacted us regarding any credit
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1) NY International Shipping packed the three large items of furniture using mere soft corrugated paper wrapped around the furnitureThey supported the paper wrapping inside by inserting pillows withinI questioned the packers and they indicated that this will be placed onto a paletteIt will be safe enoughI attach to this response before-and-after photos of the furnitureI also attach photos showing the flimsy, inadequate wrapping that they usedMy furniture arrived PULVERIZED into wood shardsAll the boxes that I personally packed, full of glassware arrived with no breakage at allThis suggests that the packing is an issueAs the packers have discretion and control over the packing, a bad decision was made.2) NYIS’ concierge’s help was to force me to contact with the insurance companyInformation that they supplied me was minimum and unclear, or inaccurateI requested a manager or customer service rep to call or correspond withThe concierge ignored the request.3) NY International Shipping did not initially offer a “humble” apologyTheir “concierge merely sent a two-line email, my name incorrectly spelt, telling me to contact the insurance agentTheir management, *** *** contacted me only after four months to express “regret” and apologize for “any innocence” I might have experiencedHe then advised how little control his company had and that they company is not responsible4) If this policy is industry norm, as was indicated in the emails, the packing done to protect my furniture was wholly inadequateThe company, with its many years of experience should have packed and loaded the items betterNY International shipping promises on their website:1) That my goods will arrive at their destination in the same state in which they were carefully packed by our professional international movers.2) Stand behind all their services.3) “We will arrive on the scheduled pick up day with a trained, professional crew and truck”.If so much is out of NY International Shipping’s control, what exactly did I pay for? The insurance company sent some money to cover the damaged goods repairThough, one item is not really repairable as parts were missingBut, NYIS did not complete the service that I paid for and expected from a consumer-oriented company that is, to pack and ship furniture to an overseas destinationI received literally a pile of wood surrounding by paper wrapping, as I show in the photos
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***, I regret to read the below experience Shipper, *** *** *** *** is not a client of ours, rather booked his services with another company in Europe, and as such, paid them for the services directly to import the cargo into the United StatesThe
agent overseas whom we report to, contracted our service to deliver *** *** *** *** cargo on this end of the continent*** *** *** *** received his cargo on September 25th 2**with no known issues. *** *** *** ***, asked his address updated on September 20th 2**and as such it was followedBeing shipment arrived as a consolidated service, it takes longer to clear, de-consolidate, inspect, sort and position for delivery Moreover, the shipper, *** *** *** *** requested a delivery to Tennessee, TN which due to the nature of the location, takes longer transit time The delivery is based on consolidated delivery per our agreement, and soon as it was available, it was dispatched Once such trip is available, it takes appx business daysOnce Shipper, *** *** *** *** paid related customs inspection fees, cargo was placed on standby for next available delivery space and as such, was delivered in timely fashion Being delivery is already completed I trust this matter is completely resolvedThank you

Dear *** ***,A sincere humble apology was offered due to circumstances beyond our control, while some damage has occur during transitCargo was inspected, left in tact, and in perfect export conditions, our facilitiesWe have corresponded, step by
step of the procedure to file a claim in the event of damage and or lossRegretfully, at times, beyond our control, and while cargo not in our possession (such as in vessel, transit, ports, customs etc.,), cargo may, and can get damagedFor those reasons, we highly recommend to purchase an ALL RISK marine insurance that covers those exact same thingsWe have guided shipper accordingly and shipper indeed purchased such policyThe claim is solely between the shipper and the insurance company based on the values insured by shipper, and real valuesWe have offered complete guidance and availability to guide in anyway possibleShipper, is the owner of the policy and required to file the claim directlyPolicy is subject to it's own terms which are agreed and signed by youWe will continue to support you with any information you may require to complete the claim and gain compensationThus far *** *** has been offered complete assistance and we believe the insurance company did compensate *** *** for damages that may have occur during the international transit based on the values of policy chosen by youWe apologize your expectations were not met, damages do not always occur, however during international transit, damages are possible for various reasons, and this is why we always highly recommend to insure with ALL RISK marine insurance for peace of mind. Should you need further assistance and or have any questions, we will gladly assist to the best of our abilities, and your satisfaction. Thank you Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[ The business is continuously avoiding addressing the facts and basis of the disputeThey have also been slow and unresponsive at many times for extended periods which is keeping the dispute unresolved since September Any cost, like storage cost, if being accumulated at their end so far is therefore their responsibility.The current response from the business has again not justified why they are claiming extra charges when the the deal was on a flat price basisSecondly they have also not given any basis of their allegation that the volume was increased by us as we increased the itemsI have told them earlier many times that we did not increase items and asked them to indicate which items were increased but they had never specifically identified any itemThe whole house and all items were shown to them and they quoted and even increased their fixed price quote on that basis earlierEven if they thought that we had increased items then why they had picked the itemsI had also told them that we have old pictures of the house and the main fixture and furniture, old receipts, etcto substantiate that and I had also told them that I was ready to show my bank statements and credit card statements if the dispute goes to that such an extent to show that we did not bought those items after getting their quoteHowever, as I said, they never identified the specifics of the items they thought were addedIt is purely their mistake or error if there was any costing mistake and if they had not accounted any/some itemsTo me it is either pure extortion or passing on the cost of their own mistake to me.Moreover, the discount they have offered are minor and cosmetic; not substantial as mentionedThe major cost they are claiming is because of the storage of stuff after September till now and the increased volumeI totally reject the additional storage cost claim for the period after September However if they accept this then I am ready to accept a 5% increase in the other/remaining applicable cost of the work done (i.eexcluding the cost of things not done like overseas shipping and related costs) over the original agreed fixed price quote to resolve the dispute and take my stuff back from them.I therefore request the business to either accept my claim and offer and adjust the costs accordingly or don't waste more time and proceed to arbitration step as per Revdex.com process, immediately.]
Sincerely,
*** ***

Dear Mediator, Respectfully, we have addressed ALL the concerns brought promptly, both directly, and indirectly, through this mediumWe're circulating the same over and overI am available to discuss it via conference call tooOne can appreciate *** *** *** unhappy for the simple fact that some damages occurRegretfully when transporting goods, this can, and may occur, regardless of how well wrapped and packed cargo, it is beyond our control It is explicitly advised in all of our documents, to make sure prior ALL Risk marine insurance coverage, is taken and how to proceed in the event of loss or damage We're very sorry to hear that somewhere along the segment of transport items were damaged *** *** *** was awarded over $ in compensations which is based on *** *** *** formal declared values *** *** *** suggesting"The insurance money was paid to glue shards of wood back together" is fairly nice amount to receive for just "glue" items, or is it fraudulent, as those are the values declared I will update the insurance company to reopen the claim and assists them with any inquiry. Truly Yours,

Dear *** ***, Thank you for your assistance in the arbitrating process for the relocation of *** *** *** from *** *** *** *** *** * ** *** to *** *** *** *** ** *** ***I appreciate your time devotion in reaching an amicable and
favorable outcome to *** *** *** cumbersome demandsDespite *** *** *** frivolous, unsubstantiated allegations and distorted facts, the shipper's concerns have been completely resolved through other mediumWe value of *** *** business and strive to complete satisfaction through complete transparency, any time, all the timeWe wish *** *** all the best of luck in his endeavors. Thank you, I appreciate your help

Addressed to wrong company- this inquiry does not relate to our company and sent in error. Dear *** ***, We deeply regret of of the alleged inconvenient experience, however we do not see any record that we have provided you such serviceWe suggest you turn the
concerns to the company you booked and contracted the services fromOur company has not packed your items, nor handled the cargo, nor carry liability for services we have not preformed and or contracted to performIf you have declined to purchase "ALL RISK" marine insurance, signed such waiver, waiving coverage for "ALL RISK" marine insurance than it's something you'll need to address with whomever you have booked the service with Regretfully, you have not booked any packing services with our company nor do we have such record of providing such service to you We trust this is an error in filing this inquiry, along with the frivolous opinions, are with wrong company, however be happy to assist you if such is still needed. Thank youTruly Yours, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am NOT requesting reimbursement from NYIS for replacing my goods. I AM requesting return of the money that I prepaid in exchange for promised services of preparing and shipping my property. [redacted] has avoided response on my specific complaint about his company’s questionable packing decision of wrapping large furniture in flexible paper board and cardboard boxes. He seems to believe that this wrapping procedure for an overseas shipment will protect furniture on the high seas. The photos I have enclosed show the results of this decision; all three items were severely damaged. [redacted] states ad nauseum that “damages occur.” If that is the case, his experts should have known better and crated the items. That’s why I paid them. His company refuses to take responsibility or even address this mistake.[redacted] seems to pepper his responses to customers with accusations and threats to fraud. That's customer service? I suggest he research what and how insurance companies pay for damage. I received considerably less than $2700. Finally, [redacted] offers his availability for a conference call with the Revdex.com. I just called the Revdex.com. The Revdex.com responder advised that this is a final response and therefor, a mediating conference call is unlikely at this late date. So, I assume that this complaint will be listed as unresolved. I hope I am wrong and, if this is not correct I certainly welcome a mediated “conference call.”
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Mediator,To whom it may concern:Thank you for reaching out to me, I apologize, however I was under the impression this was addressed. Respectfully, we have chased shipper many times,  however to no avail. There are many and plenty of threads e mail detailing what transpired, however...

shipper refuses to accept.  It has been explained to the shipper on many occasions and every query shipper requested, was addressed. I value shipper's business very much and my one and only one goal, is his satisfaction. Shipper's items estimated were surveyed by me personally. Shipper whom I have good and respectful communication, can attest to my exact detailed approach and pointed out to me exactly what was being transported overseas. I made a careful and detailed list along with photos. There were many items shipper advised that are not going,  and or not shown at all. For the most part,  those were in the basement,  and two~three kids rooms that we're claimed that nothing is being shipped from those items and therefore I did not list them out at all. Our team prep well for move date,  as agreed with shipper, for move date. Once arrived to the warehouse, we placed on pallets and measured the cargo. First.  I would like to distinguish between the items list provided for purpose of "estimate" vs. actual inventory vs. measurement and weight of the cargo. For purpose of establishing volume/quote and preparing logistics of the relocation process, we establish an items list with general average sizes. In some cases those might be smaller and at times larger, however the list of average items provided us an idea in most cases what the estimated size would be. It's not exact science and this is why once it gets to the warehouse,  it gets measured to establish gross size, for verification and update logistics team. In order to calculate cubic feet, one needs to find the length, width and height of the desired object...then multiply these three dimensions in order to get the resultant value of GROSS volume, which is written in cubic feet.  In order to configure the cost, we recalculate the entire process with the new volume, taking into account all factors. If I may, I would like to present to you with an example;  for instance when one buys a couple of products.... say 2 or so TV's, one will  get a retail price,  as oppose to purchasing from same place 100 TV's. It is obvious the price one will get for couple of TV's would be higher than if one would purchase 100 TV's. For purpose of demonstrating, if one or 2 TV's will be sold,  each $100, if one will purchase 100 TV's, may get a rate of $50 per TV , being one is committing to the higher volume units purchase. Back to our situation, the estimate was for "x" volume , once arrived at the warehouse and measured to reflect the difference. While you may go by the item list, for accuracy, we go by the actual size measured as per our terms. Once this is established we recalculate the numbers to determine the increase or decrease and unit rates will change as described above. Moreover, the total price offered is composed from many factors and variables,  as oppose to one unit value regardless of volume.  Being that said, indeed  our sales rep have mentioned that your overall price will differ should scope of service change such as increase or decrease in volume. In general, the more you ship, the less it cost per unit and the less you ship, in comparison cost much more. This happens due to certain factors built into the cost such as minimums and basic charge that occur regardless of fluctuations.  One factor for example, when boxes are stacked together in a square, often loaded and secured onto a pallet (or placed inside a crate) then total measurement is taken from the three extremes dimensions. This is how a total "cube" of a shipment is determined.  By experience there is generally an increase in gross total outside dimensions when cargo is assembled onto a square on a pallet. If one only measures the net dimensions of individual cartons and then adds up that number, it would be incomplete as it does not take into account fungible space with the "loose" cargo fit together into a square. When cargo is crated, there is even more volume added to take into account to crate around the cargo. Palletization has a smaller increase in gross dimensions after palletized/banded and secured suitably for export. To figure out the GROSS cubic footage of any particular item:(GROSS MEANS,  FROM WIDEST POINT, LONGEST POINT TO HIGHEST POINT)multiply the height (in inches) times the width (inches)times the depth (inches) of the item, then divide the resulting number by 1728. The result gives you the volume, in cubic feet.Standard Lift van Crate: The crate is a plywood crate built specifically for international shipments. A standard crate is approximately 220 cubic feet (89” high x 89”x long x 48” wide) though crates can be made to fit any sized shipment. Shipment is measured by it's gross size I apologize for writing a long response,  however it was genuinely  important for me that I spend the time to explain the process well,  and regain your confidence that this was an honest process. I regret that this issue lingered this long and believe we can now put this to rest. Your balance remains open for shipping and storage.     Thank you for your patience and for reaching out to me for explanation. Have a wonderful and safe day .Thank you, I appreciate your business very much

The cargo was delivered to the complete satisfaction of the shipper (customer) few days after setting up the complaint on your site. Shipper not realizing, however this was set up prior to the complaint being filed with you. Perhaps a gap in communications.    The concerns were resolved to the complete satisfaction of the consignee.   if you have additional questions, please let me know and I'll gladly assist.      Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response has not addressed or responded to the main dispute I had raised, explained and supported with the facts and email quotes in my Complaint earlier that 1) my arrangement to store and ship my whole house hold stuff was on fixed price basis, therefore why I had been asked to pay on the basis of the volume they measured after packing and picking the stuff 2) Even if there was an issue in terms of more volume afterwards then it is their responsibility and they should have objected on before picking it up.Their argument of more volume measured by them later on is therefore not understandable and acceptable due to these two points. Moreover, I had also explained earlier that I had showed every corner of the house and each and every stuff to the company. It is therefore their responsibility to include and record all the stuff in there measurement. There was no list of items given to me along to document if all items were included or a list of items which were not included along with the final/revised fixed price quote. We had actually disposed off more stuff than what was pointed out originally and required to be stored and shipped.I therefore again request the company to consider the mentioned/on record facts and not base their decision just on general assumptions which are not true. Hence for whatever was the reason of (if) the actual volume had turned out to be higher than their estimates, the company should take the responsibility and should not try to shift the cost to me.
Sincerely,
[redacted]

Dear [redacted],...... A sincere humble apology was offered due to circumstances beyond our control, while some damage has occur during transit. Cargo was inspected,  left in tact,  and in perfect export conditions, our facilities. We have corresponded, step by step of the normal procedure to file a claim in the event of damage and or loss. Regretfully, at times, beyond our control, and while cargo not in our possession (such as in vessel, transit, ports, customs etc.,), cargo may,  and can get damaged. For those reasons,  we highly recommend to purchase an ALL RISK marine insurance that covers those exact same things. We have guided shipper accordingly and shipper indeed purchased such policy. The claim is solely between the shipper and the insurance company based on the values insured by shipper,  and real values. We have offered complete guidance and availability to guide in anyway possible. Shipper, is the owner of the policy and required to file the claim directly. Policy is subject to it's own terms which are agreed and signed by you. We will continue to support you with any information you may require to complete the claim and gain compensation. Thus far [redacted] has been offered complete assistance and we believe the insurance company did compensate [redacted] for damages that may have occur during the international transit based on the values of policy chosen by you. We apologize your expectations were not met, damages do not always occur, however during international transit, damages are possible for various reasons, and this is why we always highly recommend to insure with ALL RISK marine insurance for peace of mind. ..... Should you need further assistance and or have any questions, we will gladly assist to the best of our abilities, and your satisfaction. Thank you Customer Service

Dear [redacted], Thank you for the follow up. In carefully researching the below, respectfully, I firmly and strongly disagree with the opinion stated. The shipper, [redacted] has been explicitly advised, and offered to purchase an "ALL RISK" Door To Door marine insurance. This is to cover in the event of loss or damage. Shipper has been offered options both verbally and in writing, several times, yet refused to purchase such coverage. As you may realize, in relocation overseas,  items are being handled by several other entities, such as customs and port handlers along with destination companies. At times damage may and does occur and of this remote possibility, shippers are offered and encouraged to have extra layers of protection. Shipper [redacted] has declined such option despite being offered several times. [redacted] signed a a form clearly indicating the decline for such coverage, yet chose to insist that the items have NO value whatsoever,  and the insurance is not worth it. Now that somehow damage and or loss occur, beyond our control, [redacted] is holding us liable for unspecified values. We're very transparent and honest and have indicated on several occasions the importance of taking such coverage which is excluded from our shipping services. Being shipper insisted that items have no value and they do not wish to have a layer of such protection, there's so much we can do. If items turn up, we'll be happy to turn them over. Shipper has been communicating with our staff long before trying the medium here and we have offered all the help there is with e mails over e mails. We have also promised not to exhausted any options in the event that things may turn up. Trust this matter is clear and  is concluded. All the best Thank youCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This has been ongoing for months and I have had no contact regarding this issue recently. We are still missing items, we still have damaged furniture and we remain over charged and had to wait far too long for our belongings. If this company were serious about wanting to resolve this issue they would have stated this, unfortunately, they have just made a general statement which resolves nothing.
I hope you can understand this is an upsetting and difficult time for us. It was and currently is, more than just inconvenient. Please do not allow this company to treat their customers and their belongings in such a crude and terrible manner. If you were to see their Facebook social media account there are a number of similar complaints on there which show consistency of this company's terrible consideration for their customers personal and sentimental possessions.  Kind regards,  [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,            This has been addressed over and over for several times with shipper directly. Shipper is basically going back and fourth disputing increase in size of his shipment due to increase of items by shipper.            We have substantially discounted and credited shipper's move in good faith and sake of amiable resolution. Shipper is still refusing to accept his liability in increased volume due to increase in amount of items. There are no more credits possible to offer more than we already have in good faith.           At this time shipper had a large open balance for shipping and storage.           Shipper is required to pay his balance with no further delay and move the freight out of our facility soonest possible.         Thank you , I value your mediation    Sincerely    David

Dear [redacted]We apologize for the inconvenient experience. We have spoken to [redacted] several times and communicated with our U.K partners. The matter was resolved. It appears cargo is small, moreover,  is destined to a remote area causing...

the lengthy stretch. We have spoken to our U.K partners whom taking care of the matter expeditiously.  Thank you for sharing with us your concerns. Have a wonderful weekend.  Customer Service

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[the ]business never addressed my question why they waited so long to bill us which caused us to incur substantial additional fees. I had complained to the company several times specific to this issue and never received a satisfactory response. Instead, they kept charging me late fees. It is false of them to declare that there were no issues. [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To whom this may concern. I am unsure why 'Customer Service' is insisting I was offered 'several times' for this insurance. I discussed mainly with [redacted], but also With [redacted] regarding this insurance. [redacted] told me that the insurance coverage started at $2,500 and anything under that amount wasn't claimable. He specifically told me - which I have passed onto David M[redacted] - that unless the ship SUNK and all of my belongings were destroyed the insurance would be useless to us. I repeated this to Josh when I filled in the form to decline this insurance and he agreed. I hope that NY international shipping record these phone calls as you will then have evidence of [redacted]s suggestions. I do understand that ultimately I have the decision to take out this insurance but when I am told by a sales representative that it is useless to me I am not going to waste my money. Customer service also states that I was encouraged to have 'extra layers', this is utterly false as I have never heard of this before now. They say I considered my items of 'no value whatsoever'. This is also untrue. I believed my items equated to the $2,500 and as such I was advised that unless the 'ship sank' the insurance wouldn't be of use to me.Further, 'Customer Service' states that 'at times damages may and does occur', from the social media feedback it seems that damages occur more often than not. Is this a proper way of conducting business? Should the customer always end up devastated, without belongings, with broken possessions, without items for months over due date and fighting for the company to just admit they are wrong?  Of course I have been contacting with NY INternational shipping long before I felt the need to bring the Revdex.com into the situation, but as you can see here they will take no responsibility for their actions, for missing and broken items, and for a delay which was very much within their control, and an additional fee from 'miscalculating' our items on our estimate by a further 50%. How the Revdex.com still stand by this company is beyond me. I am still awaiting some sort of apology, some admittance and some compensation on all of these matters.  I trust this will be resolved in the short future.  Kind regards,  [redacted]  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]