A representative from Starion’s compliance department spoke with Ms [redacted] on March 30, regarding her complaintAt that time, Ms [redacted] accepted Starion’s efforts to resolve her complaint as a satisfactory resolution to her concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
Complaint ID#: [redacted] Company Name: Starion Energy Company Contact Name: [redacted] Company Contact Phone: ###-###-#### Company Contact Email: [redacted] Consumer's Name: **No Response [redacted] Revdex.com Staff Member (if you know): **No Response [redacted] Complaint Information: Starion has reviewed the Consumer’s concerns and regrets to learn of her dissatisfaction with the service provided to herStarion’s records indicate the Consumer enrolled in a variable rate plan, meaning the rate can vary month-to-monthA representative from Starion’s compliance department spoke with the Consumer on December 3, regarding her concernsAt that time, she was informed that her account is scheduled to end service with Starion on January 23, and that in a good-faith effort to resolve her concerns, Starion has issued a one-time courtesy rebateThe consumer acknowledged Starion’s efforts as a satisfactory resolution to the matterPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] Sent on: 12/17/11:45:AM
A representative from Starion’s compliance department spoke with [redacted] on February 15, regarding her complaintAt that time, [redacted] accepted Starion’s efforts to resolve her complaint as a satisfactory resolution to her concerns Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Below please find Starion’s response to the Revdex.com rebuttal filed by Ms [redacted] *** Starion maintains its position that Ms***’s account was enrolled with proper authorization as stated in its original response submitted on September 25, A representative from Starion’s compliance department attempted to contact Ms [redacted] on September 24, and again on October 3, to further discuss her concerns and left a voicemailAs of October 7, 2014, Starion has yet to receive a response Starion has determined that a good-faith effort was made in an attempt to resolve the customer’s concerns Please do not hesitate to contact me with any questions or concerns Sincerely, [redacted] Compliance Analyst
[redacted] spoke with Starion on July 11, regarding her concerns, prior to her contact with the Revdex.comAfter speaking with Starion’s compliance department, she indicated she was satisfied with the Company’s handling of the matterPlease know that the allegations asserted by the Consumer were very troubling to Starion and in complete violation of the Company’s guidelines and expectations for sales agents marketing on its behalfThe sales agent, which was employed by a third-party marketing vendor, was terminated from representing the Starion in any capacityThe Company has also initiated folltraining reviews for all of its third-party vendors conducting door-to-door campaignsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
A representative from Starion’s compliance department spoke with MrsLeeman on July 10, regarding her complaintAt that time, Mrs [redacted] accepted Starion’s efforts to resolve her complaint as a satisfactory resolution to her concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
It is Starion’s position that Mr [redacted] has been charged for supply correctly in accordance with his agreement, as stated in its initial response submitted on October 13, The product that Mr [redacted] elected to enroll included a variable rate that was subject to fluctuate based on market conditionsBy completing the aforementioned TPV recording, which states he “is enrolling in Starion [redacted] , our monthly variable rate product which may change based on market conditions,” Mr [redacted] confirmed his understanding of the variable rate product A representative from Starion’s compliance department attempted to contact Ms [redacted] on October 9, and again on October 28, to further discuss his concerns and left a voicemailAs of October 29, 2014, Starion has yet to receive a response Starion will issue the customer a one-time courtesy rebate for his September billing cycleA check will be sent to the customer within to business days Based on the foregoing, Starion has determined a good-faith effort was made in an attempt to resolve Mr [redacted] ’s concerns Please do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
Upon receipt of his complaint, Starion fully reviewed the matter [redacted] alleges he received calls regarding Starion on August 22, and August 24, 2017; however, our records confirm the Consumer’s telephone number was never contacted on behalf of Starion during the alleged time frameBased on our review of the complaint, Starion believes [redacted] may have been contacted by a different supplierNotwithstanding, Starion has added [redacted] ’s contact information to its internal do-not-contact listsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Below please find Starion’s response to the Revdex.com complaint filed by Ms [redacted] *** According to Starion’s records, Ms [redacted] account was enrolled in the “Starion Secure” fixed rate product on March 18, In order to verify the enrollment, Mr [redacted] completed a third-party verification (“TPV”) recording, during which he confirmed he was authorized to make decisions regarding the account Starion has been unable to locate evidence supporting Ms [redacted] allegation that the account was enrolled without proper authorizationStarion requires a verified form of authorization for all customer enrollmentsBy completing the aforementioned TPV recording, Mr [redacted] confirmed his decision to select Starion as the account’s energy supplier Starion’s records indicate Ms [redacted] contacted Starion’s customer service department on September 11, regarding her accountIn an attempt to alleviate the customer’s concerns, Ms [redacted] was offered the opportunity to enroll in a fixed rate product; however she declined the offer A representative from Starion’s compliance department attempted to contact Ms [redacted] on September 24, to further discuss her concerns and left a voicemailAs of September 25, 2014, Starion has yet to receive a response Based on the foregoing, it is Starion’s position that Ms***’s account was enrolled with proper authorization The customer’s account ended service with Starion on August 5, Additionally, Starion has added the customer to its internal “do not call” list Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely [redacted] Compliance Analyst
A review of [redacted] complaint shows her concerns were addressed prior to Starion’s receipt of the complaintOur records show Starion received an email from [redacted] on October 2, at 12:p.mregarding concerns similar to those in her complaintA representative from Starion responded to the Consumer via email later that same day at 1:p.mAdditionally, our records confirm [redacted] telephone number has been added to Starion’s internal do-not-call listStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Below please find Starion’s response to the Revdex.com complaint filed by Mr [redacted] According to Starion’s records, Mr [redacted] enrolled in the “Starion [redacted] ” fixed rate product on November 7, Starion has determined Mr [redacted] has been charged for supply correctly in accordance with his agreementThe product in which he elected to enroll included a fixed rate of cents per kwh for a term of twelve (12) billing cyclesThereafter, the account renewed in a month-to-month variable rate, pursuant to the Terms of Service Starion‘s records indicate Mr [redacted] contacted Starion’s customer service department on February 26, regarding his accountIn an attempt to alleviate the customer’s concerns, Mr [redacted] was offered the opportunity to enroll in a fixed rate productAs a result, Mr [redacted] accepted the offer which included a rate of cents per kwh for a term of twelve (12) billing cycles A representative from Starion’s compliance department attempted to contact Mr [redacted] on October 2, to further discuss his concerns and left a voicemailAs of October 6, 2014, Starion has yet to receive a response The customer’s account is scheduled to end service with Starion on October 15, Additionally, the customer will not incur an early termination fee Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
A representative from Starion’s compliance department spoke with Mrs [redacted] on July 21, regarding her complaintAt that time, Mrs [redacted] accepted Starion’s efforts to resolve her complaint as a satisfactory resolution to her concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
Starion’s records show [redacted] account was charged for supply correctly in accordance with her AgreementAdditionally, [redacted] last day with Starion is on or about October 10, 2017.On September 14, 2017, Starion provided [redacted] with information in response to her concerns via email per her request, including copies of her Agreement materialsShe was also informed of Starion’s resolution to her concernsAs of September 20, 2017, Starion has not received any follfrom the Consumer; therefore, we believe this matter is resolvedStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Upon receipt of the Consumer’s complaint, Starion added his telephone number to its internal do-not-call listStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
A representative from Starion’s compliance department attempted to contact Ms*** on November 10, and left her a voicemail notifying her that her courtesy rebate was mailed to her residence on November 7, Based on the foregoing, Starion has determined a good-faith effort was made in an attempt to resolve Ms [redacted] concerns Please do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
Below please find Starion’s response to the Revdex.com complaint filed by Mr [redacted] According to Starion’s records, Mr [redacted] enrolled in the “Starion Simple” monthly variable rate product on April 25, Starion has determined that Mr [redacted] has been charged for supply correctly in accordance with his agreementThe product in which his account was enrolled included a variable rate subject to fluctuate monthly based on market conditions Starion’s records indicate Mr [redacted] submitted a cancellation request via electronic mail on August 18, Starion processed the customer’s cancellation request accordingly A representative from Starion’s compliance department attempted to contact Mr [redacted] on October 9, to further discuss his concerns but was unsuccessfulAs of October 13, 2014, Starion has yet to receive a response The customer’s account ended service with Starion on September 10, Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I should never be sign up for anything that I have to pay for without my permisson or authorization Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I'm accepting this resolution only because I feel it's I either accept this or I get $as a refund for my severe overchargesI'm going to be checking up on this later to make sure this part of my response was not removed from the Revdex.com's website since I see every other response was the same rote response that was written by Starion Energy and not the actual complainant's personal responseI still know I was overcharged and my account with Starion Energy being my supplier was changed from a fixed rate to a variable rate without my knowledge during March of since my budget plan with my electric supplier doubled at that timeIt then changed from $175/month to $x months ( 6/to 10/14) [redacted] ***
Complaint: [redacted] I am rejecting this response because: The response of Starion is a lie I was contacted repeatedly in the following weeks, prompting the filing of my complaint Specifically, I was contacted twice on March in both the morning and evening - final call was on March at 5:PM EST After "talking" with the Starion tele-harasser, I filed this complaint Their assertion that they never contacted me after my initial complaint to Starion Customer (dis)Service is false Sincerely, [redacted]
A representative from Starion’s compliance department spoke with Ms [redacted] on March 30, regarding her complaintAt that time, Ms [redacted] accepted Starion’s efforts to resolve her complaint as a satisfactory resolution to her concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
Complaint ID#: [redacted] Company Name: Starion Energy Company Contact Name: [redacted] Company Contact Phone: ###-###-#### Company Contact Email: [redacted] Consumer's Name: **No Response [redacted] Revdex.com Staff Member (if you know): **No Response [redacted] Complaint Information: Starion has reviewed the Consumer’s concerns and regrets to learn of her dissatisfaction with the service provided to herStarion’s records indicate the Consumer enrolled in a variable rate plan, meaning the rate can vary month-to-monthA representative from Starion’s compliance department spoke with the Consumer on December 3, regarding her concernsAt that time, she was informed that her account is scheduled to end service with Starion on January 23, and that in a good-faith effort to resolve her concerns, Starion has issued a one-time courtesy rebateThe consumer acknowledged Starion’s efforts as a satisfactory resolution to the matterPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] Sent on: 12/17/11:45:AM
A representative from Starion’s compliance department spoke with [redacted] on February 15, regarding her complaintAt that time, [redacted] accepted Starion’s efforts to resolve her complaint as a satisfactory resolution to her concerns Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Below please find Starion’s response to the Revdex.com rebuttal filed by Ms [redacted] *** Starion maintains its position that Ms***’s account was enrolled with proper authorization as stated in its original response submitted on September 25, A representative from Starion’s compliance department attempted to contact Ms [redacted] on September 24, and again on October 3, to further discuss her concerns and left a voicemailAs of October 7, 2014, Starion has yet to receive a response Starion has determined that a good-faith effort was made in an attempt to resolve the customer’s concerns Please do not hesitate to contact me with any questions or concerns Sincerely, [redacted] Compliance Analyst
[redacted] spoke with Starion on July 11, regarding her concerns, prior to her contact with the Revdex.comAfter speaking with Starion’s compliance department, she indicated she was satisfied with the Company’s handling of the matterPlease know that the allegations asserted by the Consumer were very troubling to Starion and in complete violation of the Company’s guidelines and expectations for sales agents marketing on its behalfThe sales agent, which was employed by a third-party marketing vendor, was terminated from representing the Starion in any capacityThe Company has also initiated folltraining reviews for all of its third-party vendors conducting door-to-door campaignsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
A representative from Starion’s compliance department spoke with MrsLeeman on July 10, regarding her complaintAt that time, Mrs [redacted] accepted Starion’s efforts to resolve her complaint as a satisfactory resolution to her concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
It is Starion’s position that Mr [redacted] has been charged for supply correctly in accordance with his agreement, as stated in its initial response submitted on October 13, The product that Mr [redacted] elected to enroll included a variable rate that was subject to fluctuate based on market conditionsBy completing the aforementioned TPV recording, which states he “is enrolling in Starion [redacted] , our monthly variable rate product which may change based on market conditions,” Mr [redacted] confirmed his understanding of the variable rate product A representative from Starion’s compliance department attempted to contact Ms [redacted] on October 9, and again on October 28, to further discuss his concerns and left a voicemailAs of October 29, 2014, Starion has yet to receive a response Starion will issue the customer a one-time courtesy rebate for his September billing cycleA check will be sent to the customer within to business days Based on the foregoing, Starion has determined a good-faith effort was made in an attempt to resolve Mr [redacted] ’s concerns Please do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
Upon receipt of his complaint, Starion fully reviewed the matter [redacted] alleges he received calls regarding Starion on August 22, and August 24, 2017; however, our records confirm the Consumer’s telephone number was never contacted on behalf of Starion during the alleged time frameBased on our review of the complaint, Starion believes [redacted] may have been contacted by a different supplierNotwithstanding, Starion has added [redacted] ’s contact information to its internal do-not-contact listsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Below please find Starion’s response to the Revdex.com complaint filed by Ms [redacted] *** According to Starion’s records, Ms [redacted] account was enrolled in the “Starion Secure” fixed rate product on March 18, In order to verify the enrollment, Mr [redacted] completed a third-party verification (“TPV”) recording, during which he confirmed he was authorized to make decisions regarding the account Starion has been unable to locate evidence supporting Ms [redacted] allegation that the account was enrolled without proper authorizationStarion requires a verified form of authorization for all customer enrollmentsBy completing the aforementioned TPV recording, Mr [redacted] confirmed his decision to select Starion as the account’s energy supplier Starion’s records indicate Ms [redacted] contacted Starion’s customer service department on September 11, regarding her accountIn an attempt to alleviate the customer’s concerns, Ms [redacted] was offered the opportunity to enroll in a fixed rate product; however she declined the offer A representative from Starion’s compliance department attempted to contact Ms [redacted] on September 24, to further discuss her concerns and left a voicemailAs of September 25, 2014, Starion has yet to receive a response Based on the foregoing, it is Starion’s position that Ms***’s account was enrolled with proper authorization The customer’s account ended service with Starion on August 5, Additionally, Starion has added the customer to its internal “do not call” list Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely [redacted] Compliance Analyst
A review of [redacted] complaint shows her concerns were addressed prior to Starion’s receipt of the complaintOur records show Starion received an email from [redacted] on October 2, at 12:p.mregarding concerns similar to those in her complaintA representative from Starion responded to the Consumer via email later that same day at 1:p.mAdditionally, our records confirm [redacted] telephone number has been added to Starion’s internal do-not-call listStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Below please find Starion’s response to the Revdex.com complaint filed by Mr [redacted] According to Starion’s records, Mr [redacted] enrolled in the “Starion [redacted] ” fixed rate product on November 7, Starion has determined Mr [redacted] has been charged for supply correctly in accordance with his agreementThe product in which he elected to enroll included a fixed rate of cents per kwh for a term of twelve (12) billing cyclesThereafter, the account renewed in a month-to-month variable rate, pursuant to the Terms of Service Starion‘s records indicate Mr [redacted] contacted Starion’s customer service department on February 26, regarding his accountIn an attempt to alleviate the customer’s concerns, Mr [redacted] was offered the opportunity to enroll in a fixed rate productAs a result, Mr [redacted] accepted the offer which included a rate of cents per kwh for a term of twelve (12) billing cycles A representative from Starion’s compliance department attempted to contact Mr [redacted] on October 2, to further discuss his concerns and left a voicemailAs of October 6, 2014, Starion has yet to receive a response The customer’s account is scheduled to end service with Starion on October 15, Additionally, the customer will not incur an early termination fee Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
A representative from Starion’s compliance department spoke with Mrs [redacted] on July 21, regarding her complaintAt that time, Mrs [redacted] accepted Starion’s efforts to resolve her complaint as a satisfactory resolution to her concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
Starion’s records show [redacted] account was charged for supply correctly in accordance with her AgreementAdditionally, [redacted] last day with Starion is on or about October 10, 2017.On September 14, 2017, Starion provided [redacted] with information in response to her concerns via email per her request, including copies of her Agreement materialsShe was also informed of Starion’s resolution to her concernsAs of September 20, 2017, Starion has not received any follfrom the Consumer; therefore, we believe this matter is resolvedStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Upon receipt of the Consumer’s complaint, Starion added his telephone number to its internal do-not-call listStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
A representative from Starion’s compliance department attempted to contact Ms*** on November 10, and left her a voicemail notifying her that her courtesy rebate was mailed to her residence on November 7, Based on the foregoing, Starion has determined a good-faith effort was made in an attempt to resolve Ms [redacted] concerns Please do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
Below please find Starion’s response to the Revdex.com complaint filed by Mr [redacted] According to Starion’s records, Mr [redacted] enrolled in the “Starion Simple” monthly variable rate product on April 25, Starion has determined that Mr [redacted] has been charged for supply correctly in accordance with his agreementThe product in which his account was enrolled included a variable rate subject to fluctuate monthly based on market conditions Starion’s records indicate Mr [redacted] submitted a cancellation request via electronic mail on August 18, Starion processed the customer’s cancellation request accordingly A representative from Starion’s compliance department attempted to contact Mr [redacted] on October 9, to further discuss his concerns but was unsuccessfulAs of October 13, 2014, Starion has yet to receive a response The customer’s account ended service with Starion on September 10, Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I should never be sign up for anything that I have to pay for without my permisson or authorization Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I'm accepting this resolution only because I feel it's I either accept this or I get $as a refund for my severe overchargesI'm going to be checking up on this later to make sure this part of my response was not removed from the Revdex.com's website since I see every other response was the same rote response that was written by Starion Energy and not the actual complainant's personal responseI still know I was overcharged and my account with Starion Energy being my supplier was changed from a fixed rate to a variable rate without my knowledge during March of since my budget plan with my electric supplier doubled at that timeIt then changed from $175/month to $x months ( 6/to 10/14) [redacted] ***
Complaint: [redacted] I am rejecting this response because: The response of Starion is a lie I was contacted repeatedly in the following weeks, prompting the filing of my complaint Specifically, I was contacted twice on March in both the morning and evening - final call was on March at 5:PM EST After "talking" with the Starion tele-harasser, I filed this complaint Their assertion that they never contacted me after my initial complaint to Starion Customer (dis)Service is false Sincerely, [redacted]